Troubleshooting
65
Table
12
Troubleshoot
Printer
Setup
Possible
Cause
Solution
Service
station
is
jammed.
Ensure
that
the
cardboard
is
removed
from
inside
the
printer.
Service
station
was
tilted
during
shipment.
1. Turn
off
the
printer:
Press
the
Power
button
on
the
control
panel,
then
press
(Select)
to
confirm.
When
the
LCD
display
turns
off,
turn
off
the
Power
switch
at
the
back
of
the
printer.
2.
Open
the
clamshell
to
its
highest
position.
3. Rotate
the
positioning
gear
forward
to
eject
the
service
station.
4. Push
the
service
station
back
in,
making
sure
it
goes
in
straight.
Check
the
alignment:
the
cap
on
the
service
station
must
be
parallel
with
the
edge
of
the
platen.
5. Continue
pushing
the
service
station
while
you
manually
rotate
the
positioning
gear
backwards
to
move
the
service
station
all
the
way
into
the
engine.
6.
Close
the
clamshell
and
turn
on
the
printer.
platen
cap
positioning
gear
forward
to
eject
backward
to
install
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