Troubleshooting
69
Other Printing Problems
Problem
Possible
Cause
Solution
Printer
feeds
media
without
printing
and
then
displays
Wrong media
on the LCD.
Media
settings
do
not
match
the
media
loaded
in
the
printer.
Make
sure
the
Media
Layout
setting
(gap,
black
mark,
or
continuous)
in
the
printer
driver
matches
the
media
used.
The
media
does
not
meet
the
specifications.
See
for
the
media
specifications.
The
printer
is
unable
to
correctly
detect
the
inter
‐
label
gap
or
black
mark.
1. Clean
the
sensors.
See
2. If
the
problem
persists,
adjust
the
sensitivity
of
the
sensors.
See
Labels
are
not
cut.
The
exit
sensor
needs
cleaning. Clean
the
exit
sensor.
See
Changes
made
using
the
control
panel
did
not
take
effect.
The
changes
were
not
saved
properly
due
to
user
or
hardware
error.
1. Try
changing
the
parameter
again.
2. If
the
problem
persists,
reset
the
printer.
1
Try
changing
the
parameter
again.
3. If
the
problem
persists,
contact
Technical
Support.
1. Requires
security
Level
2
(administrator).
The
LCD
is
missing
characters
or
parts
of
characters
The
LCD
may
be
damaged.
The
LCD
may
need
to
be
replaced.
Contact
Technical
Support.
Nothing
is
displayed
on
the
LCD
and
the
printer
freezes.
Internal
electronic
or
firmware
failure.
Contact
Technical
Support.
A
white
band
appears
at
the
TOF
when
printing
in
Sheet
Per
Cut
and
and
Present
mode
with
continuous
media
The
continuous
media
gap
is
set
to
a
non
‐
zero
value
Make
sure
the
continuous
media
gap
in
the
EWS
is
set
to
zero.
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