Multitech MultiVOIP MVPFXS-16 User Manual Download Page 148

Page: 148 / 165

Warranty, Service, & Tech Support

MultiVOIP FXS User Guide

148

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most

out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience

difficulty during installation you can contact Tech Support via the following:

Contacting Technical Support

Country By E-mail

By telephone

France

[email protected]

(+33) 1-64 61 09

India support@

multitechindia.com

(+91) 124-340778

U.K. support@

multitech.co.uk

(+44) 118 959

7774

U.S. &

Canada

tsupport@

multitech.com

(800) 972-2439

Rest of

World

support@

multitech.com

(763) 785-3500

Internet:

http://www.multitech.com/

_forms/email_tech_support.htm

Please have your product information available, including model and serial number.

Summary of Contents for MultiVOIP MVPFXS-16

Page 1: ...MultiVOIP FX TM FXS Only SIP Gateways User Guide for Voice IP Gateways Models MVPFXS 8 MVPFXS 16 MVPFXS 24...

Page 2: ...ions or changes Check Multi Tech s web site for current versions of our product documentation Record of Revisions Revision Description A 07 26 06 Initial release Describes 13 01 software release Paten...

Page 3: ...Starter Configuration with remote voip 27 Outbound Phonebook 27 Inbound Phonebook 30 Phonebook Tips 32 Phonebook Example An MTU MDU Application 34 Connectivity Test 38 Troubleshooting 40 CHAPTER 3 MEC...

Page 4: ...ory Defaults 120 UPGRADING MULTIVOIP FIRMWARE 121 Introduction 121 Identifying Current Firmware Version 121 Obtaining Updated Firmware 122 UPGRADING MULTIVOIP FIRMWARE VIA FTP CLIENT AND VOIP S BUILT...

Page 5: ...5 Chapter 1 Overview...

Page 6: ...4 MVPFXS 16 MVPFXS 8 Function analog voip gateway SIP only FXS interface only web GUI only no Windows GUI analog voip gateway SIP only FXS interface only web GUI only no Windows GUI analog voip gatewa...

Page 7: ...y The MultiVOIP FX model MVPFXS 24 is a twenty four channel unit the model MVPFXS 16 is a sixteen channel unit and the MVPFXS 8 is an eight channel unit The front panel Figure 1 1 is the same for all...

Page 8: ...a local call Voip Protocol The MVPFXS units use the SIP protocol only SIP means Session Initiation Protocol Telephony Interface The MVPFXS units use the FXS telephony interface only Data Compression...

Page 9: ...need a SysLog client program sometimes referred to as a daemon SysLog client programs both paid and freeware can be obtained from Kiwi Enterprises among other firms See www kiwisyslog com SysLog clien...

Page 10: ...power up the Boot LED will be on briefly while the MultiVOIP is booting It lights whenever the MultiVOIP is booting or downloading a setup configuration data set Ethernet FDX LED indicates whether Et...

Page 11: ...ection can be used to reset the MultiVOIP s IP address and to upgrade firmware The direct connection is not involved in the general operation of the MultiVOIP unit Specifications Parameter Model MVPFX...

Page 12: ...ng and printing the user guide To view or print your copy of a user guide load Acrobat ReaderTM on your system The Acrobat Reader is included on the MultiVOIP CD and is also a free download from Adobe...

Page 13: ...13 Chapter 2 Quick Start Guide...

Page 14: ...tal The MultiVOIP must be configured to interface with your particular phone system and IP network To do so certain details must be known about those phone and IP systems Command Control Computer Setu...

Page 15: ...t Gather IP Information Ask your computer network administrator Info needed to operate all MultiVOIP models IP Network Parameters Record for each VOIP Site in System IP Address IP Mask Gateway Domain...

Page 16: ...eters Network Locations of SIP Proxy units if used IP Address or Domain Name SIP Call Signaling Reminder Be sure to Save Apply after entering configuration values Identify Remote VOIP Site to Call Whe...

Page 17: ...the MultiVOIP The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially demanding Still we recommend using a reasonably new computer The computer that you...

Page 18: ...Command PC Voip Hookups MultiVOIP FXS Quick Start Guide 18 Quick Hookup for MVPFXS 8 16 24...

Page 19: ...w enough to support the web GUI 4 Browse to IP address of MultiVOIP unit default is 192 168 2 1 5 If username and password have been established enter them when prompted by voip 6 Use web browser GUI...

Page 20: ...Phone IP Starter Config MultiVOIP FX Quick Start Guide 20 3 Establish a connection in HyperTerminal 4 Check that HyperTerminal is addressing the correct COM port...

Page 21: ...MultiVOIP FXS Quick Start Guide Phone IP Starter Config 21 5 Check that HyperTerminal s data rate is set to 115200bps 6 To begin HyperTerminal must be connected and ready...

Page 22: ...ckly press any key to stop the regular boot up process the manual boot process 8 Type setenv ipaddr a b c d where a b c d are the octet values for the desired IP address of the voip Press Enter Note W...

Page 23: ...arter Config 23 9 To confirm that the ipaddr voip IP address was indeed changed to the value you want type printenv at the mvp boot prompt and then press Enter 10 Type saveenv and press Enter 11 Turn...

Page 24: ...the rebooting process is complete when the boot light is no longer lit type 1 and press Enter NOTE This change of IP address is only temporary You must complete this procedure to make the change of I...

Page 25: ...MultiVOIP FXS Quick Start Guide Phone IP Starter Config 25 In each field enter the values that fit your particular network Click OK 15 In the sidebar menu click Save Apply Allow the voip to Reboot...

Page 26: ...ter parameters obtained from phone company or PBX administrator Click OK 5 Go to Configuration Regional Parameters Select the Country Region that fits your situation Click OK and confirm Click OK to e...

Page 27: ...quire very simple phone book entries You must configure both the Outbound Phonebook and the Inbound Phonebook A starter configuration only means that two voip locations will be set up to begin the sys...

Page 28: ...PBX that uses 9 for all out of building calls whether by voip or by PSTN 0 must immediately precede area code of dialed number Answer write down 90 Euro International Call Example Rotterdam Bordeaux...

Page 29: ...in Remove Prefix field of Outbound Phonebook for Rotterdam voip Some PBXs will not hand off the 8 or 9 to the voip But for those PBX units that do it s important to enter the 8 or 9 in the Remove Pref...

Page 30: ...rth America Long Distance Example Euro National Call Example Seattle Chicago system Seattle is area 206 Chicago employees must dial 81 before dialing any Seattle number on the voip system Answer 1206...

Page 31: ...incoming calls i e to any set of calls received with a particular incoming dialing pattern 6 In the Description field it is useful to describe the ultimate destination of the calls For example in a Ne...

Page 32: ...ts PSTN access codes that must be dialed to gain access to an operator to access the publicly switched long distance calling system North America to access the publicly switched national calling syste...

Page 33: ...Official Emergency Numbers Dialing a voip call will typically be somewhat different than ordinary dialing Because of this it s possible to set up situations quite unwittingly where phone users may be...

Page 34: ...to Add Description of Incoming Calls Destination Pattern Prefix to Remove Prefix to Add IP Addr Description of Outgoing Calls Lets Bluebird residents call any number 130455524 1304355 none Out of area...

Page 35: ...none none none Must check the Accept Any Number checkbox 24 98 62 3 24 98 62 3 Intra area code non local calls to Bluebird Apt residents 24 98 62 3 Local calls to Bluebird Apt residents 2424 none to...

Page 36: ...her Details Voip Location ID ____________________________ Inbound Phonebook Outbound Phonebook Prefix to Remove Prefix to Add Description Incoming Calls Destin Pattern Total Digits Prefix to Remove Pr...

Page 37: ...MultiVOIP FXS Quick Start Guide Phonebook Example 37 Enlarged Phonebook Worksheet...

Page 38: ...elect the Console Messages checkbox 4 Make sure that the COM port connection is free so that the HyperTerminal program can use it 5 Open the HyperTerminal program 6 Use HyperTerminal to receive and re...

Page 39: ...essages from Terminating VOIP The voip unit connected to the phone where the call is answered will send back messages like that shown below 00170860 SIP 0 New incoming call 00170860 PSTNIF Placing cal...

Page 40: ...irm connectivity to the network 2 Verify the telephone connections Check cabling Are connections well seated To correct receptacle Are telephone Interface Parameter settings correct Remember that each...

Page 41: ...41 Chapter 3 Mechanical Installation and Cabling...

Page 42: ...re is danger of explosion if the battery is incorrectly replaced Ethernet WAN Ports Caution Caution The Ethernet ports often labeled WAN are not designed to be connected to a Public Telecommunication...

Page 43: ...ee that all of the items shown are included in the box If any box contents are missing contact MultiTech Tech Support at 1 800 972 2439 Unpacking the MVPFXS 8 16 24 Cabling Guide Power Boot WAN LNK FD...

Page 44: ...abling MultiVOIP FXS User Guide 44 Rack Mounting Instructions for MVPFXS 8 16 24 The MultiVOIPs can be mounted in an industry standard EIA 19 inch rack enclosure as shown in Figure 3 2 Figure 3 2 Rack...

Page 45: ...ng that it is reliably grounded when mounted within a rack If a power strip is used ensure that the power strip provides adequate grounding of the attached apparatus When mounting the equipment in the...

Page 46: ...ovided Follow the instructions of the rack manufacturer and use screws that fit 1 Position the right rack mounting bracket on the MultiVOIP using the two vertical mounting screw holes 2 Secure the bra...

Page 47: ...ground To do this connect a grounding wire between the chassis grounding screw see Figure 3 5 and a metallic object that will provide an electrical ground In some cases mounting racks will can serve...

Page 48: ...address must be set so that the first three octets of the IP address match that of the MultiVOIP 192 168 2 x 5 Telephony Connection Connect a 50 conductor cable RJ21 to RJ21 between the MultiVOIP s T...

Page 49: ...18 18 43 Channel 19 19 44 Channel 20 20 45 Channel 21 21 46 Channel 22 22 47 Channel 23 23 48 Channel 24 24 49 Pin 25 is not connected Pin 50 is not connected 6 Console Connection optional not usuall...

Page 50: ...ON position Wait for the Boot LED on the MultiVOIP to go off before proceeding This may take a few minutes With the connections made you are ready to contact the web GUI and begin configuring the Mul...

Page 51: ...51 Chapter 4 MultiVOIP Auxiliary Software...

Page 52: ...ve When you have finished loading the Java program you can view and print the User Guide by clicking on the View Manuals icon Java is necessary to operate the MultiVOIP GUI In addition to Java other o...

Page 53: ...53 Chapter 5 Technical Configuration...

Page 54: ...e various parameters in these seven categories is what we call technical configuration and it is described in this chapter Phonebook Configuration The second type of configuration that is required for...

Page 55: ...ith which the digital MultiVOIP will interact A summary of this configuration information appears on page 56 Config Info CheckList IP Parameters The following parameters must be known about the networ...

Page 56: ...r the line will be used for a phone fax KTS key telephone system or perhaps serve a station card on a PBX Config Info CheckList Type of Configuration Info Gathered MultiVOIP Configuration screen on wh...

Page 57: ...program or SMTP via email 11 View System Info screen and set updating interval optional 12 Set Packetization Time 13 Save the MultiVOIP configuration When technical configuration is complete you will...

Page 58: ...munication with the MultiVOIP through the web browser you will see an icon for each voip channel in the lower left corner of the screen The icon is green when the channel is in use and red when idle 4...

Page 59: ...MultiVOIP FXS User Guide Technical Configuration 59 5 Set IP Parameters Click on IP Parameters in the sidebar list In each field enter the values that fit your particular network...

Page 60: ...ding behavior default for Voip Media PHB Before using values other than these default values of 34 and 46 consult these standards documents and or a qualified IP telecommunications engineer To disable...

Page 61: ...by the router Specifically the Voip Media PHB field relates to the prioritizing of audio packets RTP and RTCP packets and the Call Control PHB field relates to the prioritzing of non audio packets pac...

Page 62: ...Technical Configuration MultiVOIP FXS User Guide 62 8 Set Voice FAX Parameters Click on Voice FAX in the sidebar list In each field enter the values that fit your particular network...

Page 63: ...1dB Modifies audio level entering voice channel before it is sent over the network to the remote VOIP The default recommended value is 0 dB Output Gain 31dB to 31dB Modifies audio level being output t...

Page 64: ...x bandwidth coder 11 128 kbps This field lets you specify the maximum bandwidth allowed for this channel If coder is to be selected automatically Auto setting then enter a value for maximum bandwidth...

Page 65: ...urable minimum and maximum values The length of the jitter buffer directly effects the voice delay between MultiVOIP gateways Minimum Jitter Value 20 to 400 ms The minimum dynamic jitter buffer of 20...

Page 66: ...omatically disconnected Inactive by default When active default 180 sec This may be too short for most configurations requiring upward adjustment Consecutive Packets Lost 1 65535 Consecutive Packets L...

Page 67: ...alues that fit your particular network The kinds of parameters for which values must be chosen depend on which type of telephony supervisory signaling or interface is used only FXS Loop Start is suppo...

Page 68: ...ce parameters are applied on a channel by channel basis However once you have established a set of Interface parameters for a particular channel you can apply this entire set of Interface parameters t...

Page 69: ...FXS Loop Start interface type or the FXO interface type We are here discussing the FXS Loop Start option FXS Options fields Ring Count FXS 1 99 Maximum number of rings that the MultiVOIP will issue be...

Page 70: ...s in the phonebook screens of the remote CID generating voip unit For MVPFXS units only the SIP related Caller ID options are available The CID Name and Number appearing on the phone at the terminatin...

Page 71: ...ock 5 31 1 42pm FXS FXO CID Flow CID CID Figure 5 1 Voip Caller ID Case 1 Call through telco central office with standard CID enters voip system IP Network xxxyyyzzzz J Q Public Terminating VoIP Gener...

Page 72: ...Technical Configuration MultiVOIP FXS User Guide 72 8 Set Call Signaling Parameters Click on Call Signaling in the sidebar list...

Page 73: ...included as part of the User ID instead of the SIP Proxy s domain name Port Number Logical port number for proxy communications User Name Values alphanumeric Description Identifier used when proxy se...

Page 74: ...ry selected the standard set of frequency pairs will be listed for dial tone busy tone unobtainable tone fast busy or trunk busy ring tone and other more specialized tones In the Country Region field...

Page 75: ...equency 2 freq in Hertz Higher frequency of pair Cadence msec On Off n n n n four integer time values in milli seconds zero value for dial tone indicates continuous tone On off pattern of tone duratio...

Page 76: ...hange permanent 10 Set Log Reporting Method The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP s performance and the phone call traffic that is pas...

Page 77: ...basic terminal program like HyperTerminal or equivalent Normally this should be disabled because it uses MultiVOIP processing resources Console messages are meant for tech support personnel Filters bu...

Page 78: ...Technical Configuration MultiVOIP FXS User Guide 78 To customize console messages by category and or by channel click on Filters and use the Console Messages Filters Settings screen...

Page 79: ...screen presents vital system information at a glance Its primary use is in troubleshooting System Information Parameter Definitions Field Name Values Description Boot Version nn nn Indicates the vers...

Page 80: ...ound phonebook portion of the MultiVOIP software MSP Version nn nn alpha numeric Version of DSP digital signal processor software used in MultiVOIP Kernel Version Vn_nn_ n n Linux kernel version used...

Page 81: ...zation rates for coders selected in the Voice FAX Parameters screen in the Coder group of fields The Packetization Time screen is accessible in the sidebar list of the main voip software screen In dea...

Page 82: ...nd increments for packetization rates Packetization Ranges and Increments Coder Types Range in ms default value Increments in ms G711 A law 5 30 30 5 G711 u law 5 60 60 10 G723 30 60 60 10 G726 5 60 6...

Page 83: ...for all of the MultiVOIP s various operating parameters click on Save Apply in the sidebar NOTE It is possible to return all parameters to their factory default values by using the Restore Factory Def...

Page 84: ...84 Chapter 6 Phonebook Configuration...

Page 85: ...and to terminate on that particular VOIP Briefly stated the MultiVOIP s Outbound phonebook lists the phone stations it can call its Inbound phonebook describes the dialing sequences that can be used...

Page 86: ...uration MultiVOIP FXS User Guide 86 Phonebook configuration screens are accessed using the sidebar menu 1 Select Outbound Phone Book List Entries Fields in the Details section describe various SIP par...

Page 87: ...MultiVOIP FXS User Guide Phone Book Configuration 87 2 The Outbound Phone Book Add Entry screen appears Enter Outbound PhoneBook data for your MultiVOIP unit...

Page 88: ...isted Destination Pattern will be directed to the external SIP proxy routing device The IP Address of the external routing device must be set in the Phone Book Configuration screen Destination Pattern...

Page 89: ...ort Number 5060 or other See RFC 3087 Control of Service Context using SIP Request URI by the Network Working Group The SIP Port Number is a UDP logical port number The voip will listen for SIP messag...

Page 90: ...Phone Book Configuration MultiVOIP FXS User Guide 90 3 Select Inbound PhoneBook List Entries Click Add 4 The Inbound Phone Book Add Entry screen appears...

Page 91: ...hannel listed in the Channel Number field Any Number can be used in addition to one or more Prefixes Remove Prefix dialed digits portion of dialed number to be removed before completing call to destin...

Page 92: ...save your configuration You can change your configuration at any time as needed for your system There are two Edit Entry screens for revising outbound and inbound phone book entries The Next Entry an...

Page 93: ...sed and it affords both FXS and FXO interfaces By contrast in the Baltimore office an MVPFXS 24 voip is used adn it offers the FXS interface only 2 Site Example Notice first the area code situation in...

Page 94: ...tup in both offices is shown below IP Network VoIP 200 2 10 3 717 5170 PBX 5171 5172 5173 5174 Company HQ Minneapolis North Sub area 763 Local Call Area Codes 612 651 952 325 7001 R o u t e r VoIP 200...

Page 95: ...tion 95 The screen below shows Outbound PhoneBook entries for the VOIP located in the company s Baltimore facility The entries in the Minneapolis VOIP s Inbound PhoneBook match the Outbound PhoneBook...

Page 96: ...s which is different than the area code of the suburb where the PBX is actually located 763 A similar sequence of events occurs when the Baltimore employee calls number in the 651 and 952 area codes b...

Page 97: ...re co workers as though they were in the Minneapolis facility using numbers in the range 7001 to 7024 The Outbound PhoneBook for the Minneapolis VOIP is shown below The destination pattern 7 lets Minn...

Page 98: ...Pierre SD Area Code 615 615 492 3100 EXAMPLE Digital Analog VOIPs in Same System Router Other extensions x3101 x3199 Unit 200 201 FXS CH1 Series 1 Analog MultiVOIP Server Client Phonebook MVP200 200 2...

Page 99: ...character Note 2 By specifying Channel 0 we instruct the MVP2400 2410 to choose any available data channel to carry the call Note 3 Note that Site F key system has only 30 extensions x7400 7429 This...

Page 100: ...5 Calls to extensions thirty of key system at Site F Lincoln Human operator or auto attendant is needed to complete these calls Note 3 The pound sign is a delimiter separating the VOIP number from the...

Page 101: ...to Pierre area PSTN via Site D PBX 31 1615 492 200 2 9 9 Calls to Pierre PBX extensions with four digits Note 3 The pound sign is a delimiter separating the VOIP number from the standard telephony ph...

Page 102: ...OIP 1402 200 2 9 5 Calls to Lincoln area PSTN via FXO channel CH4 of the Site F VOIP 7 1402 263 200 2 9 5 Calls to Lincoln key extensions with four digits 1615 200 2 9 9 Calls to Pierre area PSTN via...

Page 103: ...te D is programmed to divert all calls made to the 507 area code and exchange 717 into the VOIP network It would also be possible to divert all calls to all phones in area code 507 into the VOIP netwo...

Page 104: ...The corresponding entry in the Lincoln Inbound Phonebook to facilitate completion of the call would be 1402263742 for calls within the office at Lincoln 1402 for calls to the Lincoln local calling ar...

Page 105: ...g Site E A voip call from a Pierre PBX extension to extension 427 on the voip in Cheyenne Wyoming 1 Dial 8427 2 The 8 accesses the voip network 3 The Pierre PBX passes the digits 427 to the voip 4 The...

Page 106: ...106 Chapter 7 Operation and Maintenance...

Page 107: ...MultiVOIP s Username and Password e Restore Factory Default values for most operating parameters except the voip s IP address and its phonebook entries f Save Apply new settings g Reboot the MultiVOI...

Page 108: ...MultiVOIP FXS User Guide 108 System Information screen This screen presents vital system information at a glance Its primary use is in troubleshooting This screen is accessibleby clicking System Infor...

Page 109: ...VOIP firmware Configur ation Version nn nn nn nn alpha numeric Indicates the version of the MultiVOIP configuration software Phone Book Version nn nn alpha numeric Indicates the version of the MultiVO...

Page 110: ...enance MultiVOIP FXS User Guide 110 The frequency with which several administrative screens are updated the System Information Call Progress and IP Statistics screens is determined by a setting in the...

Page 111: ...he Statistics functions of the MultiVOIP software About Call Progress Accessing Call Progress Statistics Channel Icons Main Screen Lower Left To access the Call Progress Details screen click on Call P...

Page 112: ...ing used on this call Packet Details Packets Sent integer value The number of data packets sent over the IP network in the course of this call Packets Rcvd integer value The number of data packets rec...

Page 113: ...umeric string Description of called party Gateway Name to alphanumeric string Identifier for the VOIP gateway that handled the completion of this call IP Address to x x x x where x has a range of 0 to...

Page 114: ...Operation and Maintenance MultiVOIP FXS User Guide 114 About IP Statistics To access the IP Statistics screen click on IP Statistics in the sidebar menu IP Statistics Screen...

Page 115: ...ar as static IP Address n n n n 0 255 IP address of the MultiVOIP If DHCP is enabled the address assigned by the DHCP server will be displayed Clear button Clears packet tallies from memory Total Pack...

Page 116: ...ast clearing or resetting of the counter within the MultiVOIP software Received integer value Number of RTP packets received by this VOIP gateway since the last clearing or resetting of the counter wi...

Page 117: ...nd a password Establishing a Username and Password 1 Go to the Change Username Password screen Originally all four fields on the screen will be blank 2 Enter the desired values into the fields as foll...

Page 118: ...access to that computer and if you want to prevent them from accessing the MultiVOIP unit you must log out after using the MultiVOIP program After you log out of the MultiVOIP web GUI you will be req...

Page 119: ...n in order to access the MultiVOIP web GUI Save Apply After you have changed MultiVOIP parameter values you must invoke the Save Apply command to make the changes permanent When some parameters are ch...

Page 120: ...Voip command click on Reboot Voip in the sidebar menu and click OK to confirm your choice to reboot Restore Factory Defaults This command sets many MultiVOIP parameters back to their original values a...

Page 121: ...MVPFXS unit itself It is also possible to update the firmware by a serial connection without FTP or TFTP but that method of transfer is extremely slow In the sections that follow we present updating p...

Page 122: ...ultiTech web FTP site may change without notice However firmware updates can generally be found using standard web techniques For example you can access updated firmware by doing a search or by clicki...

Page 123: ...C Windows procedures While the next 3 screens below pertain to the MVP3010 similar screens will appear for any MultiVOIP model described in this manual MVP3000x EXE from ftp multitech com Saving MVP30...

Page 124: ...xt File transfers from a client to a server are typically considered uploads File transfers from a large repository of data to machines with less data capacity are considered downloads In this case th...

Page 125: ...P address must be assigned for each IP Address of Control PC ____ ____ ____ ____ IP Address of voip unit 1 ____ ____ ____ ____ IP address of voip unit n ____ ____ ____ ____ 2 Establish User Name and P...

Page 126: ...rs may occur serially however Although MultiTech does not provide an FTP client program with the MultiVOIP software or endorse any particular FTP client program we remind our readers that adequate FTP...

Page 127: ...ameters MSP firmware msp img This is MSP firmware for the MultiVOIP s DSP processing unit 6 Contact MultiVOIP FTP Server You must make contact with the FTP Server in the voip using either a web browse...

Page 128: ...th Web Browser 8A1 In the local Windows browser locate the directory holding the MultiVOIP program files The default location will be C Program Files Multi Tech Systems MultiVOIP xxxx yyyy where x and...

Page 129: ...between PC and voip will look like transfer within voip directories Before attempting to update any other files wait at least 3 minutes which allows time for the MultiVOIP to reboot When the Boot ligh...

Page 130: ...es Multi Tech Systems MultiVOIP xxxx yyyy where x and y represent MultiVOIP model numbers and software version numbers 8B2 In the FTP client program window drag and drop files from the local browser p...

Page 131: ...ny other files wait at least 3 minutes which allows time for the MultiVOIP to reboot When the Boot light is off the rebooting process is complete After this 3 minute wait you can re connect to the Mul...

Page 132: ...file system image file mvpfs img you must clear the Java cache of files that pertain to the old outdated version of the image file A To clear the Java cache in Windows go to Start Settings Control Pa...

Page 133: ...C When the Delete Temporary Files screen appears click OK Then click OK again at the main Java screen D Using a new browser window go to the IP address of the MultiVOIP All of the new features of the...

Page 134: ...am running on a computer that has access to the network on which the MultiVOIP is running and the upgrade software files must be on that computer TFTP server programs can be downloaded for free from v...

Page 135: ...MultiVOIP FXS User Guide Operation Maintenance 135 4 Establish a connection in HyperTerminal 5 Check that HyperTerminal is addressing the correct COM port...

Page 136: ...0bps 7 To begin HyperTerminal must be connected and ready 8 Reboot the MultiVOIP by turning off its power and turning it back on again The ARMBoot prompt will appear on the HyperTerminal screen When t...

Page 137: ...FXS User Guide Operation Maintenance 137 9 To view voip parameters type printenv at the mvp boot prompt Then press Enter 10 A list of voip parameters that can be altered in the ARMBoot environment wi...

Page 138: ...e type setenv serverip a b c d where a b c and d are the four octet values for the IP address of the TFTP server at the mvp boot prompt Then press Enter Note When using the setenv command be careful i...

Page 139: ...he ipaddress field in the ARMBoot environment and the IP address of the network gateway which is the gatewayip field in the ARMBoot environment For ipaddr type setenv ipaddr a b c d where a b c and d...

Page 140: ...and then press Enter A menu will appear that lists by number the various firmware entities partitions that could be updated with this command When you choose an item from this list the update for that...

Page 141: ...propriate file name is mvpfs img with no file extension can also be updated at this menu by typing 3 The MSP firmware can be updated at this menu by typing 2 17 When the Image Xfer Method menu appears...

Page 142: ...stem and the MSP firmware using the steps presented above in this procedure When you are done updating all of the files that need updating reboot the voip by turning its power off and back on 19 After...

Page 143: ...va program click Delete Files C When the Delete Temporary Files screen appears click OK Then click OK again at the main Java screen D Using a new browser window go to the IP address of the MultiVOIP A...

Page 144: ...ally give you a means of structuring console messages for convenience and ease of use MultiTech Systems does not endorse any particular SysLog client program SysLog client programs by qualified provid...

Page 145: ...ill be saved archived opt for interaction with an SNMP system not applicable for MVPFXS units set the content and format of log messages determine disk space allocation limits for log messages and est...

Page 146: ...146 Chapter 8 Warranty Service and Tech Support...

Page 147: ...Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive...

Page 148: ...uring installation you can contact Tech Support via the following Contacting Technical Support Country By E mail By telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia...

Page 149: ...149 Chapter 9 Regulatory Information...

Page 150: ...ency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to caus...

Page 151: ...oid registration and warranty 8 Manufacturer Multi Tech Systems Inc Trade name MultiVOIP Model number MVPFXS 24 16 8 FCC registration number none Modular jack USOC RJ 48C for IP link of Ethernet Port...

Page 152: ...ection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its...

Page 153: ...153 Appendix A Cable Pinouts...

Page 154: ...MultiVOIP DB 9 connector plugs into serial port of command PC which runs MultiVOIP configuration software Ethernet Connector The functions of the individual conductors of the MultiVOIP s Ethernet port...

Page 155: ...6 49 Wire Pairs for Each Channel Channel 1 1 26 Channel 2 2 27 Channel 3 3 28 Channel 4 4 29 Channel 5 5 30 Channel 6 6 31 Channel 7 7 32 Channel 8 8 33 Channel 9 9 34 Channel 10 10 35 Channel 11 11 3...

Page 156: ...156 Appendix B TCP UDP Port Assignments...

Page 157: ...93 to name the ends of logical connections which carry long term conversations For the purpose of providing services to unknown callers a service contact port is defined This list specifies the port u...

Page 158: ...es signaling 74 Call Control PHB field 60 Call Control Status Call Progress Details statistics fields 113 Call Duration field 66 Call Progress Statistics 111 Call Progress Details from Gateway Name 11...

Page 159: ...tart 69 DiffServ and IP datagram 61 DiffServ PHB Per Hop Behavior value 60 Disconnect call progress field 113 DNS Server IP Address IP Parameters field 61 downloading firmware machine perspective 124...

Page 160: ...Inbound Phonebook entries list 90 inbound vs outbound phonebooks 85 Industry Canada requirements 150 info sources IP details 55 telephony interface details 56 Initial Jitter Value field 65 Input Gain...

Page 161: ...st password 118 Mac Address System Info 80 109 mains frequency 11 Max bandwidth coder 64 Maximum Jitter Value field 65 MDU multi dwelling unit application of voip 34 Minimum Jitter Value field 65 Mode...

Page 162: ...cedure 46 rack equipment weight capacity of 45 rack mountable voip models 42 Received RTCP Packets IP Stats field 116 Received RTP Packets IP Stats field 116 Received TCP Packets IP Stats field 116 Re...

Page 163: ...update interval setting 79 for op maint 110 table top voip models 42 TCP UDP compared 89 IP Statistics context 115 technical configuration prerequisites to 55 summary 54 technical configuration proced...

Page 164: ...tion 66 Voice FAX Parameter fields Jitter Value 66 Voice FAX Parameter fields Call Duration 66 Voice FAX Parameter fields Consecutive Packets Lost 66 Voice FAX Parameter fields Network Disconnection 6...

Page 165: ...165 S000415A...

Search results

Summary of Contents for MultiVOIP MVPFXS-16

Reviews:

Related manuals for MultiVOIP MVPFXS-16

Brands by name

Popular brands

Multitech MultiVOIP MVPFXS-16, User Manual

Search results

Summary of Contents for MultiVOIP MVPFXS-16

Reviews:

Related manuals for MultiVOIP MVPFXS-16

Brands by name

Popular brands