Multitech MMH900, User Manual

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Chapter 7 - Troubleshooting Procedures
8.4 Repair Procedures for International
Customers (Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and
most economical repair option for your Multi-Tech product. You may
also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech prod-
uct.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be
shipped, freight prepaid to our Mounds View, Minnesota factory.
Recommended international shipment methods are via Federal
Express, UPS or DHL courier services, or by airmail parcel post;
shipments made by any other method will be refused. A Returned
Materials Authorization (RMA) is required for products shipped from
outside the U.S.A. and Canada. Please contact us for return autho-
rization and shipping instructions on any International shipments to
the U.S.A. Please include, inside the shipping box, a description of
the problem, a return shipping address (must have street address,
not P.O. Box), your telephone number, and if the product is out of
warranty, a check drawn on a U.S. bank or your company’s pur-
chase order for repair charges. Repaired units shall be shipped
freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product
configuration, verification that the product is defective, etc., to our
Technical Support department nearest you or email
tsupport@multitech.com. When calling the U.S., please direct your
questions regarding repair expediting, receiving, shipping, billing,
etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power
surges, incorrect installation, physical abuse, or user-caused dam-
ages are billed on a time-plus-materials basis.