Appendix A: Troubleshooting
Multi-Tech Systems, Inc.
FaxFinder Admin User Guide
91
4. What if the FaxFinder doesn't answer a fax call?
REMEDY
Use this procedure, if, during a test call to one of the FaxFinder numbers, you fail to see the
"Waiting for Ring" State change to the “Waiting for Connect” State in the
Status & Logs
| Fax Status
screen and if you fail to hear modem dialup/negotiation tones – both the
state and the sound must be observable.
A. Situate yourself in a place where you can see the FaxFinder unit and, simultaneously, use
a phone on a regular POTS line.
B. From that ordinary POTS phone, dial one of the phone numbers associated with the
FaxFinder.
C. As the call is completed, listen for fax tones and look for the “Waiting for Connect”
message in
Status & Logs | Fax Status
.
Sometimes it is possible to see activity in the LED indicators, but often the brevity of the
flash it difficult to notice – listening for the fax tones is the best method for
troubleshooting.
5. SMTP Error Code List
Many messages now contain the last response from the email server. These error codes may be looked
up to give more details of exactly what occurred. The Internet Engineering Task Force (IETF) maintains
information about SMTP error codes. You can look them up online at
ietf.org
in the RFC repository.