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Chapter 5: Troubleshooting Tips
1.
Assign a static IP (manual) address to the Power Switch
rather than using
DHCP.
a.
Like with most LAN connected, remote devices this is a more
stable/reliable way of connecting the Switch to your network
b.
To configure this, we recommend using the Utility program:
i. Open
Utility
and search for the Switch (click ‘refresh list’ if not
appearing) –
NOTE
: If it does NOT appear, make sure that you
are connected to the same physical LAN. This will not work if
you are connecting through a VPN. Having anti-virus software
of restricted admin privileges on the computer may also
prevent Utility from locating the Switch
.
ii. Once found, select the
‘Network Settings’
button. A window
will open.
iii. In the IP address tab select
‘Use the Following Static IP
address.’
Enter an IP address within the same subnet to your
PC.
Example
: If your router’s default LAN/gateway IP is
192.168.0.1, you can use an IP address of: 192.168.0.10 (or
something outside the DHCP range) and subnet mask of
255.255.255.0. Gateway will then be 192.168.0.1
iv. Click OK to apply
.
2.
Ensure the UIS function is enabled and Internet light is illuminated.
Without UIS enabled, the Switch will not know to monitor the connection.
You also need to make sure the Switch is receiving an Internet connection,
or else it won’t be able to ping web addresses to monitor the connection
3.
Check your Configuration settings.
Specifically
,
the
‘Timeout Settings’
&
‘Outlet Setup.’
For users who have a separate modem and router plugged
into each port: Typically, you want the modem to power up completely and
connect to the Internet prior to the router powering on. We normally
recommend at least 1 minute in between these. *
SEE
:
‘Ping Delay After UIS
reset’
AND
‘Power-on delay for Outlet 1/ Outlet 2.’
a.
Also, to avoid too many timeouts due to a slow Internet connection,
you may want to adjust
Timeout Settings
to a higher interval than
default. In most cases, you’ll need to experiment with settings to see
what works best.
4.
Check your router for a setting such as:
‘Block ICMP Ping’
OR
‘Block
WAN ICMP Ping’
(see example screenshot below)
.
Most routers from ISPs
have built in firewalls, meant to protect from malicious activity and outside
intrusion, but these built in firewalls can also block devices from functioning
properly when connected to the network. A common feature, "Block ICMP
Ping", is typically set to 'Enable,' meaning the router will block the response
back to the IP Switch. This means the switch can never properly manage
your Internet connection. Depending on your router, this feature can be
found in different places, and take a variety of different names. 3Gstore
doesn't provide support for 3rd party routers, however you can contact the
ISP or manufacturer for this setting. For most users, the IP Switch works just
fine with no extra configuration required.
