18
19
PROBLEM
SOLUTION
BREWER DOESN’T BREW
OR TURN ON
Make sure the Power Button is pressed and is illuminated.
Plug Brewer into an independent outlet.
Check to be sure that it is plugged in securely.
Plug into a different outlet.
BREW NOW BUTTON IS
PULSING
It will pulse for about 3-4 minutes while it is heating and then
brewing.
BREWER WILL NOT
BREW WHEN USED FOR
THE FIRST TIME
If Brewer is cold/frozen, wait for at least two hours for it to reach
room temperature before powering on.
If brew button is pulsing but coffee is not brewing, please check
to make sure there is water in the reservoir and K-Cup
®
holder is
in place.
If the brew button is pulsing but coffee is not brewing, unit may be
clogged, follow descaling instructions. If the descaling cycle does
not help a cleaning pump can be obtained from our call center,
please call 1-800-672-6333.
BREWER WILL NOT
BREW
It will take time for the water to heat up, brew time may take a few
minutes. While the water is being heated the Brew LED will pulse.
BREWING A PARTIAL
CUP
The Exit Needle may be clogged (refer to page 14).
Clean K-Cup
®
Pack Holder if necessary and rinse under faucet (refer
to page 14).
De-scale the Brewer (refer to page 16).
If you have repeated the de-scale procedure on your Brewer two
times and the Brewer is still not brewing, contact Customer Service.
UNIT IS MAKING
NOISES
Unit does make rumbling noises while the water is heated, this is
normal operation. Allow unit to finish brewing, do not open reservoir
lid during brew cycle.
TROUBLESHOOTING YOUR SINGLE SERVE BREWER
Beyond these recommended cleaning and maintenance procedures this Brewer is
not user serviceable, for service please refer to the Warranty section in this guide.
REPAIRS
If your coffeemaker requires service, do not return it to the store where you
purchased it. All repairs and replacements must be made by Sunbeam or an
authorized Sunbeam Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the location of the nearest
authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
You may also visit our web site at www.mrcoffee.com for a list of service centers.
To assist us in serving you, please have the coffeemaker model number and date
of purchase available when you call. The model number is stamped on the bottom
metal plate of the coffeemaker.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a
description of the problem.
Visit our web site at www.mrcoffee.com and discover the secret to brewing the
perfect cup of coffee. You will also find a rich blend of gourmet recipes, entertaining
tips and the latest information on MR. COFFEE
®
products.
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