Moxa Technologies VPort 2110 User Manual Download Page 68 | Manualshive

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7

Chapter 7

Troubleshooting

This chapter describes some problems that might occur during installation or operation, and
provides the basic solutions to those problems.

The following topics are covered in this chapter:

Power On Self Test (POST)

Frequently Asked Questions

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Summary of Contents for VPort 2110

Page 1: ...VPort 2110 User s Manual Third Edition June 2008 www moxa com product 2008 Moxa Inc all rights reserved Reproduction without permission is prohibited...

Page 2: ...e unintentional technical or typographical errors Changes are periodically made to the formation herein to correct such errors and these changes are incorporated into new editions of the publication T...

Page 3: ...einstall the system The VPort 2110 Video Server has been designed for various environments and can be used to build various applications for general security or demonstration purposes For standard app...

Page 4: ...ss Manually 2 6 Accessing VPort 2110 Video Server for the First Time 2 6 Setting up a Modem Environment 2 6 Cable Connection 2 7 Powering on VPort 2110 Video Server 2 8 Configuring a Modem Under Windo...

Page 5: ...er 5 Advanced Applications 5 1 Capturing Up to date Still Images 5 2 Getting snapshot via URL 5 2 Getting snapshot via FTP 5 2 Video Embedded in Customers Homepage 5 2 Download Event triggered Snapsho...

Page 6: ...figuration URL A 4 Image Quality Configuration URL A 5 Motion Detection Configuration URL A 5 COM Configuration URL A 5 Custom Camera Configuration URL A 6 Camera Custom Command Configuration URL A 6...

Page 7: ...to help you set up surveillance or web attraction applications The state of the art design strikes a good balance between stability robustness ease of use and flexibility The following topics are cove...

Page 8: ...truders from accessing your system Once the administrator password is configured all users will need a password to access the Video Server Built in VMD Video Motion Detection External sensors are not...

Page 9: ...e items is missing or damaged Product Features VPort 2110 products have the following features y Compact size 1 ch MJPEG Video Server y 1 BNC video input y Stand alone with built in web server for net...

Page 10: ...flexible interface and sample codes for third party developers please contact a Moxa sales representatives if you require this SDK Typical Applications Ethernet Connection Modem Dial up Connection ATT...

Page 11: ...or not As soon as the administrator plugs in the power connector both the CONNECT and SERIAL LED s will flash one by one until the diagnosis is finished If the result is good these 2 LEDs will turn o...

Page 12: ...The Video Server provides a very flexible general I O interface that can be used with security devices such as sensors alarms lighting fixtures or door locks The general I O terminal block has six pi...

Page 13: ...ed about 1 5 cm inside the surface of the casing Step 2 While keeping the reset button pressed restart the system by powering off and on Step 3 The system will perform POST twice rather than the once...

Page 14: ...ernet Environment Cable Connection Running the IP Installer Program Powering on VPort 2110 Video Server Assigning an IP Address to VPort 2110 Video Server Accessing VPort 2110 Video Server for the Fir...

Page 15: ...twork settings to start new installation In what follows user refers to those who can access the Video Server and administrator refers to the person who knows the root password that allows changes to...

Page 16: ...nfigured At this point the network speed and video modulation type will be detected automatically Assigning an IP Address to the VPort 2110 Video Server Working in a DHCP Server Networking Environment...

Page 17: ...VPort 2110 User s Manual Getting Started 2 4 2 Click Next when prompted 3 It may take several seconds to complete the installation 4 Click Finish when the InstallShield Wizard Complete window appears...

Page 18: ...vice button to open the VPort s web console with your web browser NOTE The IP assigned status will be listed as Yes if the VPort has been assigned an IP address If the status is No check to see if the...

Page 19: ...essing VPort 2110 Video Server for the First Time Once the installation is complete administrators should follow the instructions described in the next chapter First Time Accessing VPort 2110 Video Se...

Page 20: ...t your camera s video output to the BNC video input 2 Connect VPort s COM port with your PC s COM port 3 Connect the power adaptor Modem Before powering on the VPort 2110 Video Server 1 Connect your c...

Page 21: ...soon as an external modem is detected the CONNECT LED will blink periodically If no modem is detected the VPort will assume that the included null modem cable is connected to perform system configurat...

Page 22: ...Up adapter is not installed Windows will automatically prompt you to install it Click on OK to continue If the adapter does not start automatically double click on the Control Panel network icon insta...

Page 23: ...Windows to set up a new connection 2 Select the newly installed Modem for Modem connection or Standard 33600 bps Modem for null modem connection and then click on Next to continue 3 In modem mode ente...

Page 24: ...d will be used for modem or null modem connections 5 Open the Dial Up Networking window and then click on the icon for the connection My Connection that was just installed to configure connection s pr...

Page 25: ...her tabs as default values and then click on OK to continue ATTENTION Note that the location of the Enable software compression option and TCP IP option might be different from OS to OS 9 The connecti...

Page 26: ...g in provided by the VPort prior to viewing motion pictures In Modem Mode To dial the VPort you need to establish a dial up connection with the PC in which the dial up phone number is the same as the...

Page 27: ...ers can mount the VPort 2110 Video Server directly to the wall using 2 screws that have diameter larger than 7 mm DIN Rail Mounting In addition Moxa provides a 35 mm DIN Rail mounting option for use i...

Page 28: ...ime The following topics are covered Accessing VPort 2110 Video Server Opening Your Browser Authentication Installing the Plug in Application Functions Featured on the Main Page Image Mode and Text Mo...

Page 29: ...o access the VPort as soon as the administrator finishes adding user profiles Upon successful authentication the VPort s main page will be displayed Installing the Plug in Application If you access th...

Page 30: ...ext Mode Basic functions are displayed on the VPort s main page The first figure below shows image mode which has a better visual effect The second figure shows text mode which provides a shorter down...

Page 31: ...inistrator can change the layout of the homepage from the Homepage Layout page Video Quality Selection There are 5 options for video quality Medium Standard Good Detailed and Excellent Different video...

Page 32: ...of the digital output Motorized PTZ Camera Control If a serial device such as a motorized camera is attached and correctly configured to the COM port the control panel will appear on the permitted use...

Page 33: ...rd System Security Network Video COM port Application Homepage Layout View log file View parameters Factory default System Configuration Via FTP CONFIG ini System Configuration Via Telnet Telnet Comma...

Page 34: ...ard or at least configure Security Network and Video 2 To support external serial port devices configure COM port and then Camera Setting under Video 3 To utilize the built in security and web attract...

Page 35: ...the date and time is to make the VPort Sync with computer time 2 Select the Manual option if you wish to set the date and time manually by entering new settings 3 Select the Automatic option to make...

Page 36: ...password is 16 characters After clicking on Save to validate the new password a window will open to ask the administrator for the new password to access the VPort Add user To add a new user type the n...

Page 37: ...lso can select control camera or control DO options for the demo account Separating the demo account from the primary users can prevent interference with normal operations Snapshot mode A maximum of 2...

Page 38: ...t boot option to avoid the installation starting up again the next time the system restarts Otherwise existing network settings will be erased at the next start In addition administrators can limit th...

Page 39: ...ver you may be able to connect to the FTP server but be unable to place a file on the server due to data channel connection failure Check Primary FTP passive mode for a passive transfer solution 6 Ano...

Page 40: ...and time that is maintained by an on board real time clock Color Default size and Default quality The Color setting depends on the connected camera The B W option can speed up the encoder The Default...

Page 41: ...starts up Motion Detection Each channel has its own separate motion detection settings The settings which include Object size and Sensitivity allow administrators to fine tune the VPort to fit the en...

Page 42: ...ically using the new configuration settings COM port Interface mode The COM port supports 2 serial interfaces although only one interface can be used at a time Depending on the interface used by the a...

Page 43: ...d VPort 2110 Video Server provides 5 custom commands in addition to the general pan tilt zoom and preset functions Administrators can click on Custom Command to configure and refer to the manual enclo...

Page 44: ...on matched etc options 4 Sequential mode Administrators can set the sequential snapshot mode to send the snapshot by time interval Administrators can use combinations of options on the application web...

Page 45: ...Send snapshot by email Weekly schedule All the time except for the above schedule Send snapshot by FTP FTP put snapshots with date and time suffix Weekly schedule The Weekly schedule is provided for d...

Page 46: ...ection is needed in the image b Detect Motion Checking this box will enable Video Motion Detection which is set in the Video configuration web page or you can click on the Motion Detection link below...

Page 47: ...ators can choose to add date and time in the file name of the snapshots by checking FTP put snapshots with date and time suffix If the snapshots are used as the live video source the date and time suf...

Page 48: ...trators the ability to customize the background as blank default or an external image by selecting the URL option and typing the url for the image in the text input box Font and Background color The F...

Page 49: ...all system parameters which are listed by category The content is the same as CONFIG INI of VPort 2110 Video Server Factory default This function is used to restore the Video Server to its factory de...

Page 50: ...ase The item names in angle braces should be in lower case Some items related to disable enable should use the keywords YES NO The number zero 0 entry in user name and user password is for administrat...

Page 51: ...rest are the same as above 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 user password 0 0002D1000972 string with maximum of 14 characters 1 the rest are the same as above 2 3 4 5 6 7 8 9 10 11 12 13...

Page 52: ...s com speedlink name Name of custom PTZ commands 0 string with maximum of 8 characters 1 string with maximum of 8 characters 2 string with maximum of 8 characters 3 string with maximum of 8 characters...

Page 53: ...aximum of 40 characters ftp passive NO or YES backup ftp server IP address or domain name backup ftp port 21 or 1024 to 65535 backup ftp username string with maximum of 14 characters backup ftp passwo...

Page 54: ...k commands 0 string of maximum 60 characters 1 string of maximum 60 characters 2 string of maximum 60 characters 3 string of maximum 60 characters 4 string of maximum 60characters custom ccd commands...

Page 55: ...for Sequential 10 for motion detection event 12 for DI event visual alert NO or YES upload method 0 FTP 1 for email file with time suffix YES or NO percentage of object size over screen 10 1 to 99 pe...

Page 56: ...d information will be cleared automatically after the dump Video Server will continue to dump new messages unless the connection is broken If Telnet is not connected messages will be stored until admi...

Page 57: ...next time the Video Server boots up Reset network for new settings Typing unlock will cause Video Server to wait for the installation procedure the next time it boots up Restore factory default settin...

Page 58: ...iggered snapshots via FTP Customizing Graphics in Homepage Command Script for DI DO Camera s Actions Setting Command Format Parameter Explanations Practical Examples URL Commands for DI DO Camera s Ac...

Page 59: ...omers Homepage In addition to the URL some scripts should be added to download a plug in for video images The following example simply displays title text and a real time video window in Internet Expl...

Page 60: ...e under system configuration Getting triggered snapshots via URL cgi bin snapshot jpg file value Video channel Snapshot stage Video snapshot before event Pre1 snapshot upon event Trg2 snapshot after e...

Page 61: ...ced application follow the steps below Step 1 Use any text editor to edit the appropriate command script according to the command format The script size cannot exceed 500 bytes Step 2 Save the script...

Page 62: ...Digital output state C NC O NO V set video channel to go to preset location P set preset location number to go to preset location W send warning to server IP server IP Port server port Message text to...

Page 63: ...actual performance will depend on the complexity of the command script URL Commands for DI DO Camera s Actions Setting Query status of digital inputs cgi bin getdi cgi Video Server will return status...

Page 64: ...nding command to device attached to COM port cgi bin senddata cgi data 123456 ABCDEF flush yes wait 1000 read 6 This hyperlink will inform Video Server to send out binary format commands to COM with 0...

Page 65: ...to the server whose firmware you wish to upgrade and then click the Upgrade button 2 Type in the http port number of the video server whose firmware you wish to upgrade type the administrator passwor...

Page 66: ...Server Note that the Upgrade button is grayed out Use the Locate the firmware to upgrade navigation tool in the bottom third of the window to locate the firmware file 4 Click on the firmware file nam...

Page 67: ...grade process has finished click Done to close the Update Progress window ATTENTION Do not turn off the power supply of the VPort 2110 video server while the VPort Installation Wizard is upgrading the...

Page 68: ...chapter describes some problems that might occur during installation or operation and provides the basic solutions to those problems The following topics are covered in this chapter Power On Self Tes...

Page 69: ...em date and time The real time clock is broken Ask your reseller for technical service LED2 ON and LED3 blink Camera control via COM or modem interface The UART controller is broken Ask your reseller...

Page 70: ...gh an easily memorized name administrators must first configure the network s domain name server Here is an example the administrator installs the Video Server with a reserved IP address and assigns i...

Page 71: ...byte 4886 Kbps Q How can I keep Video Server as private as possible A Video Server is designed for surveillance purposes and has many flexible interfaces The user authentication and special confirmati...

Page 72: ...Server to send them in e mails This means that after monitoring conditions are met Video Server will keep these image files until user retrieval even if power is lost Q If I set Video Server to send e...

Page 73: ...d only by administrators Homepage name Reference URL Comment configuration page setup config html system option setup system html security option setup security html network option setup network html...

Page 74: ...tion under configuration Resource name Reference URL system logo image logo gif background image back gif button image for configuration btn_conf gif icon image for link indicator btn_text gif General...

Page 75: ...control the I O access slow not required snapshot mode delay integer refresh time in snapshot mode Network Configuration URL URL cgi bin network cgi Name Value Description yes enable installation at n...

Page 76: ...older1 text string shorter than 40 characters upload folder in primary FTP server ftp2 domain name or IP address secondary FTP server ftprp2 number less than 65535 secondary FTP server port ftpuser2 t...

Page 77: ...ration 5 5 adjust saturation of image preview not required not save the parameters restore not required recall the original settings save not required save the parameters Motion Detection Configuratio...

Page 78: ...mand string of COM left1 text string shorter than 60 characters pan left command string of COM right1 text string shorter than 60 characters pan right command string of COM home1 text string shorter t...

Page 79: ...ial in tone method Pulse ATDP make modem dial in pulse reatt integer redial attempts discon integer minutes delay before disconnection init text string shorter than 40 characters command to initialize...

Page 80: ...detected ioupload not required upload snapshot when DI condition matched mdupload not required upload snapshot when motion detected resetdo not required Clear the DO status smode not required sequent...

Page 81: ...ngs check the correct default settings for the attached camera Camera model Baud rate Data bits Stop bit Parity bit Sony VISCA 9600 8 1 None Canon VC C1 9600 8 2 None Canon VC C3 9600 8 2 None Canon V...

Page 82: ...control motorized cameras of desktop types from Sony and Canon The pin assignment is illustrated in the following chart To control cameras of another brand check the user s manual of the motorized ca...

Page 83: ...e US Canada GMT 06 00 Guadalajara Mexico City Monterrey GMT 06 00 Saskatchewan GMT 05 00 Bogota Lima Quito GMT 05 00 Eastern Time US Canada GMT 05 00 Indiana East GMT 04 00 Atlantic Time Canada GMT 04...

Page 84: ...andu GMT 06 00 Almaty Novosibirsk GMT 06 00 Astana Dhaka GMT 06 00 Sri Jayawardenepura GMT 06 30 Rangoon GMT 07 00 Bangkok Hanoi Jakarta GMT 07 00 Krasnoyarsk GMT 08 00 Beijing Chongqing Hongkong Urum...

Page 85: ...camera control max 115 2Kbps LED Indicators NETWORK network link CONNECT system active SERIAL serial active Dimensions 72 25 x 106 x 50 mm W x D x H Weight Net 410g Power Consumption near 4 2W Input...

Page 86: ...s Manual Technical Specifications E 2 General I O 1 Digital input max 12VDC 50 mA 1 Relay output max 24 VDC 1A 125 VAC 0 5A Viewing System Requirement Internet Explorer 4 x or above Netscape Navigato...

Page 87: ...n This appendix shows you how to contact Moxa for information about this and other products and how to report problems In this appendix we cover the following topics MOXA Internet Services Problem Rep...

Page 88: ...hat customers receive the full benefit of our products Moxa Internet Services has been set up to provide technical support driver updates product information and user s manual updates The following se...

Page 89: ...ail Date 1 Moxa Product VPort 2110 2 Serial Number _________________ Problem Description Please describe the symptoms of the problem as clearly as possible including any error messages you see A clear...

Page 90: ...from the sales representative or dealer Fill out the Problem Report Form PRF Include as much detail as possible for a shorter product repair time Carefully pack the product in an anti static package...

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