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AirWorks AWK-1100 User’s Manual

Troubleshooting

B-4

The AWK-1100 stops working and does not respond to Web management requests.

The firmware of the AP may be stuck in an incorrect state.

Unplug the power connector from the power jack, and then re-plug the connector to
restart the AP.

Report this problem to our technical support staff.

If the AP still does not work after being restarted, some hardware components of the AP may

have failed.

Contact our technical support staff.

Summary of Contents for AirWorks AWK-1100

Page 2: ...serves the right to make improvements and or changes to this manual or to the products and or the programs described in this manual at any time Information provided in this manual is intended to be accurate and reliable However Moxa assumes no responsibility for its use or for any infringements on the rights of third parties that may result from its use This product might include unintentional tec...

Page 3: ...ture 3 2 Save Save Restart and Cancel Buttons 3 3 Home and Refresh Buttons 3 3 Viewing Status 3 4 Associated Wireless Clients 3 4 Current DHCP Mappings 3 4 System Log 3 4 Link Monitor AP Client mode only 3 5 General Operations 3 5 Specifying the Operational Mode 3 5 Administrative Password 3 6 Managing the Firmware 3 6 Configuring TCP IP related Settings 3 10 Addressing 3 10 DHCP Server AP Bridge ...

Page 4: ...te and authorize wireless users by IEEE 802 1X and RADIUS and communicate with a back end RADIUS Remote Authentication User Dial In Service server to determine if a wireless user is allowed to access the wireless network The following topics are covered in this chapter Overview Package Checklist Product Features Product Specifications ...

Page 5: ...e CD includes User s Manual and Windows Utility y Warranty Booklet Product Features y IEEE 802 11b g Compliant y Redundant 24 VDC power inputs or Power over Ethernet y Powerful security with WPA 802 1X MAC address filtering y DIN Rail mounting capability y Case design meets IP30 protection standard Product Specifications WLAN Standards IEEE802 11g b for wireless LAN IEEE802 3u 10 100BaseTX for Eth...

Page 6: ... port 10 100BaseT X auto negotiation speed LED Indicators PWR1 PWR2 WLAN Link ACT LAN Link ACT Power Input Voltage 12 to 45 VDC Redundant dual DC power inputs or Power over Ethernet PoE power on RJ45 pins 4 5 for power and pins 7 8 for power Input Current 24V 0 3A Connection Removable Terminal Block Overload Current Protection 1 6A Reverse Polarity Protection Present Mechanical Casing IP30 protect...

Page 7: ...covered First Time Installation and Configuration Deploying the Access Point AP Setting up Client Computers Configuring IEEE 802 11g related Settings Configuring TCP IP related Settings Confirming the Settings of the AP and Client Computers Checking if the IEEE 802 11g related Settings Work Checking if the TCP IP related Settings Work ...

Page 8: ...more information http www powerdsine com Step 2 Connect AWK 1100 to a notebook or PC Since AWK 1100 supports MID MID X auto sensing you can use either a straight through cable or cross over cable to connect AWK 1100 to the notebook if the LAN LED on AWK 1100 s front panel lights up it means the connection is established Step 3 Set up the computer s IP address In a Windows environment the computer ...

Page 9: ...ection select an operational mode and then click Save at the bottom of this page This will take you back to the starting page The AP supports 2 operational modes y AP Bridge This mode provides both Access Point and Static LAN to LAN Bridging functionality The static LAN to LAN bridging function is supported through WDS Wireless Distribution System y AP Client This mode is for Dynamic LAN to LAN Br...

Page 10: ...l need to choose an appropriate regulatory domain to comply with local regulations The SSID of a wireless client computer and the SSID of the AWK 1100 must be identical for them to be able to communicate with each other When you are finished click on Save at the bottom of the page This will return you to the home page Step 7 Review and Apply Settings On the home page you can review all of the sett...

Page 11: ...the antenna on the other side by using response time information obtained by pinging i e running PING exe the fixed side computer 5 Fine tune the alignment of the antenna until you get a best response time 6 Increase the data rate of each bridge simultaneously until a maximum workable data rate is reached You may not be able to use the highest data rate 54 Mbps because of the distance and the gain...

Page 12: ...ndows Network Control Panel Applet to change the TCP IP settings of the client computers so that the IP addresses of the client computers and the IP address of the Access Point are in the same IP subnetwork If a client computer is originally setup with a static IP address you can either change its IP address to match the IP address of the Access Point or select the option automatically obtain an I...

Page 13: ...ise see Appendix B TCP IP Settings Problems to troubleshoot the problem 3 Type ping default_gateway where default_gateway is the IP address of the default gateway of the wireless client computer and then press Enter If the gateway responds go to the next step otherwise see Appendix B TCP IP Settings Problems to troubleshoot the problem 4 Type ping 1st_dns_server where 1st_dns_server is the IP addr...

Page 14: ...fresh Buttons Viewing Status Associated Wireless Clients Current DHCP Mappings System Log Link Monitor AP Client mode only General Operations Specifying the Operational Mode Administrative Password Managing the Firmware Configuring TCP IP related Settings Addressing DHCP Server AP Bridge modes only Configuring IEEE 802 11g related Settings Communication Security IEEE 802 1X RADIUS AP mode only Con...

Page 15: ...e Operational mode of the AWK 1100 AP Bridge or AP Client Password For gaining rights to change the settings of the AWK 1100 Firmware Tools For upgrading the firmware of the AWK 1100 backing up and restoring the configuration and resetting the AWK 1100 s configuration to factory defaults y TCP IP TCP IP related settings Addressing IP address settings for the AP to work with TCP IP DHCP Server Sett...

Page 16: ...es to the AWK 1100 s memory and restarts the AWK 1100 to activate the new settings Clicking Cancel discards any changes already made and returns you to the home page Note that if you click on Save the home page will reflect the fact that the configuration settings have been changed by displaying two buttons Restart and Cancel In addition changes are highlighted in red Clicking Restart restarts the...

Page 17: ...hat obtains the IP address A computer or device that acts as a DHCP client is identified by its MAC address A static mapping indicates that the DHCP client always obtains the specified IP address from the DHCP server You can set static DHCP mappings in the Static DHCP Mappings section of the DHCP Server configuration page A dynamic mapping indicates that the DHCP server chooses an IP address from ...

Page 18: ...tic LAN to LAN bridging function is supported through Wireless Distribution System WDS y AP Client This mode is for Dynamic LAN to LAN Bridging The AP Client automatically establishes bridge links with APs from any vendor In either mode the AWK 1100 forwards packets between its Ethernet interface and wireless interface for wired hosts on the Ethernet side and wireless host s on the wireless side T...

Page 19: ... network adapter For example a notebook computer equipped with an Ethernet adapter but no wireless card can be connected to this device with an Ethernet cable for wireless connectivity to another access point Administrative Password On this page you can change the user name and password The new password must be typed twice to confirm note that the default user Name and Password or admin and root r...

Page 20: ...lect the folder in which the configuration file is to be stored and then click on Save NOTE The procedure may be different for different Web browsers IE Netscape etc To restore the configuration of the AWK 1100 by HTTP i e import the configuration from a file 1 Click Browse and then select the correct configuration hex file You must make sure the file name is the AWK 1100 s MAC address The firmwar...

Page 21: ...address of the computer open a Command Prompt and type ipconfig then press the Enter key 8 Trigger the firmware upgrade process by clicking Upgrade NOTE After the dialog box of the TFTP server program appears be sure to specify the working folder within which the downloaded firmware files reside Make sure the Accept read requests check box of the TFTP Server is selected The LAN IP address of the A...

Page 22: ...at acts as a TFTP server If you don t know the IP address of the computer open a Command Prompt and type ipconfig then press the Enter key 8 Trigger the backup process by clicking Back Up The AWK 1100 s configuration settings will be saved as AaBbCcDdEeFf hex by the TFTP server where AaBbCcDdEeFf is the AWK 1100 s MAC address For example if the AWK 1100 s MAC address is 00 01 02 33 44 55 the confi...

Page 23: ...t adjust the Timeout and Max no of retries settings of TFTP Server for remote TFTP configuration backup restore to succeed Resetting the Configuration to Factory Defaults Clicking the Reset button resets the device configuration to factory defaults WARNING Think twice before clicking the Reset button Doing so will cause you to lose all of your current configuration settings Configuring TCP IP rela...

Page 24: ...s NOTE There should only be one DHCP server on the LAN otherwise DHCP will not work properly If there already is a DHCP server on the LAN disable the DHCP server functionality of the AWK 1100 By default the DHCP server function is disabled Static DHCP Mappings IP addresses of servers are often static so that clients can always locate the servers by the static IP addresses By using Static DHCP Mapp...

Page 25: ...E 802 11g only G Only B WIFI mode for internal usage or mixed mode Mixed 802 11g and 802 11b simultaneously The number of available RF channels depends on local regulations therefore you must choose an appropriate regulatory domain to comply with local regulations The SSID of a wireless client computer and the SSID of the AP must be identical for them to communicate with each other If you experien...

Page 26: ...ssociate with an AP that has the smallest number of associated wireless users in the group On the other hand if the by traffic load policy is selected a new wireless user can only associate with an AP that has the least traffic load in the group Wireless Distribution System LAN AP 2 Notebook Computer AP 1 WDS Traditionally access points are connected by Ethernet By using a Wireless Distribution Sy...

Page 27: ...e corresponding Enabled check box For example assume that you want two AWK 1100s with MAC addresses 00 02 65 01 62 C5 and 00 02 65 01 62 C6 to establish a WDS link On the AWK 1100 with MAC address 00 02 65 01 62 C5 set the peer MAC address of port 1 to 00 02 65 01 62 C6 and on AWK 1100 with MAC address 00 02 65 01 62 C6 set the peer MAC address of port 1 to 00 02 65 01 C5 TIP Plan your wireless ne...

Page 28: ...y mode be set to options other than Open System When the security mode is set to Open System no authentication or data encryption will be performed In addition you can disable the SSID broadcast functionality so that a wireless client computer with an SSID set to any cannot associate with the AWK 1100 When the Wireless client isolation setting is set to This AP Only wireless clients of this AP can...

Page 29: ... This Subnet Behavior of the All APs on This Subnet wireless client isolation option When AP 1 and AP 2 are using the This AP Only option wireless traffic between STA 1 and STA 2 is blocked by AP 1 whereas wireless traffic between STA 2 and STA 3 which are associated with different APs is still allowed If the All APs in This Subnet option is used as shown in above figure AP 1 and AP 2 communicate ...

Page 30: ...yption is achieved by dynamic WEP y IEEE 802 1X EAP with Dynamic TKIP WPA This is a full WPA mode in which both the TKIP and IEEE 802 1X dynamic key exchange mechanisms are enabled The AP is highly secure in this mode In the above security modes a back end RADIUS Remote Authentication Dial In User Service server is needed if IEEE 802 1X functionality is enabled See Section 0 for more information a...

Page 31: ...a wireless client to be denied access and then click Add 4 Repeat Steps 3 for other wireless clients To grant access for wireless clients to the wireless network 1 Select Enabled from the Functionality drop down list 2 Set the Access control type to inclusive 3 Specify the MAC address of a wireless client to be denied access and then click Add 4 Repeat Steps 3 for other wireless clients To delete ...

Page 32: ...d or digital certificate to the backend RADIUS server by EAPOL Extensible Authentication Protocol Over LAN The RADIUS server can record accounting information such as when a user logs on to the wireless LAN and logs off from the wireless LAN for monitoring or billing purposes The IEEE 802 1X functionality of the access point is controlled by the security mode So far the wireless access point suppo...

Page 33: ...less access point will try to communicate with the secondary RADIUS server You can specify the length of timeout and the number of retries before communicating with the secondary RADIUS server after failing to communicate with the primary RADIUS server An IEEE 802 1X capable wireless access point and its RADIUS server s share a secret key so that they can authenticate each other In addition to its...

Page 34: ...or Ethernet interface is inspected for filtering As a rule specify the hex decimal Ethernet type number and give the rule a name IP Protocol Filters The protocol source address and destination address fields of a packet incoming from the WLAN or Ethernet interface is inspected for filtering As a rule specify the hex decimal protocol number source IP address range Source IP Address AND Source Subne...

Page 35: ...riend name that will be shown in My Network Places Double clicking the icon in My Network Places that stands for the AP will launch the default Web browser for you to configure the AWK 1100 System Log System events can be logged to the on board RAM of the AWK 1100 Local log or sent to a remote computer on which an SNMP trap monitor program runs Remote log by SNMP trap See the next subsection for m...

Page 36: ...nabled disabled by default SNMP The SNMP Simple Network Management Protocol functionality can be disabled and you can specify the name used as a password of the read only and read write community In addition up to 5 SNMP trap targets can be set in the SNMP Trap Table To specify a trap target 1 Type the IP address of the target host 2 Type the Community for the host Select the corresponding check b...

Page 37: ...sts Enabled Transmission Rate Auto Transmit Power 100 MAC Address See the label on the accompanying PCMCIA card or the label on the housing of the AWK 1100 Security Mode Open System Selected WEP Key Key 1 WEP Key 1 00 00 00 00 00 WEP Key 2 00 00 00 00 00 WEP Key 3 00 00 00 00 00 WEP Key 4 00 00 00 00 00 MAC Address Based Access Control Disabled Access Control Table Type Inclusive Wireless Client I...

Page 38: ...thod of obtaining an IP Address Set manually IP Address 192 168 127 253 Subnet Mask 255 255 255 0 Default Gateway 0 0 0 0 DHCP Server Disabled Management UPnP Enabled System Log Local Log SNMP Enabled SNMP read community public SNMP write community private TELNET Enabled ...

Page 39: ...r Wireless Settings Problems The wireless client computer cannot associate with an AWK 1100 y Is the wireless client set in infrastructure mode Check the operating mode of the WLAN NIC y Is the SSID of the WLAN NIC identical to that of the prospective AWK 1100 Check the SSID setting of the WLAN NIC and of the AWK 1100 y Is the WEP functionality of the prospective AWK 1100 enabled Make appropriate ...

Page 40: ...pondent host and sends additional packets to this IP address As illustrated in the above figure the communication path could be broken at some of the stages The OS provided network diagnostic tool ping exe can be employed to determine TCP IP related communication problems NOTE If two or more NICs are installed and operating on a client computer TCP IP may not work properly due to incorrect entries...

Page 41: ...ubnet y If you cannot locate any incorrect AP settings the default gateway may be down or there are other communication problems on the network backbone The DNS server s of the client computer do not respond to ping from the client computer y Solve the preceding problems first y If you cannot locate any incorrect AP settings the default gateway of the AP may be down or there are other communicatio...

Page 42: ...mware of the AP may be stuck in an incorrect state Unplug the power connector from the power jack and then re plug the connector to restart the AP Report this problem to our technical support staff y If the AP still does not work after being restarted some hardware components of the AP may have failed Contact our technical support staff ...

Page 43: ... separation between the equipment and receiver y Connect the equipment into an outlet on a circuit different from that to which the receiver is connected y Consult the dealer or an experienced radio TV technician for help FCC Caution To assure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifications not expressly...

Page 44: ...ver special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment EU Countries Intended for Use The ETSI version of this device is intended for home and office use in Austria Belgium Denmark Finland Fra...

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