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Motorola Moto G9 Plus, User Manual

Introducing the feature-packed Motorola Moto G9 Plus! Get started with ease using the inclusive Quick Start Manual. Find detailed instructions for optimal usage and troubleshooting in the comprehensive user manual, available for free download at manualshive.com. Discover the incredible capabilities of this smartphone today!

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About your hardware

Hardware diagram

1. Google Assistant

 button

2.

Tray for 

SIM and SD card

3.

Front camera (To learn more, read 

help in Camera app

.)

4.

Headset jack

5.

Earpiece

6.

Proximity sensor

7. Volume up/down

 button

8. Power button

 and 

fingerprint sensor

Set up phone

1

Summary of Contents for Moto G9 Plus

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...s bar icons 17 Phone terms you should know 21 Get around on your phone 23 Learn gestures 23 Move between apps and screens 24 Use quick settings 25 Turn screen off and on 28 Adjust volumes 28 Frequently used tools 30 Turn flashlight on and off 30 Take screenshots 30 Control phone with your voice 31 Get directions to a location 32 Use clock and weather widget 33 Manage time spent on your phone 35 Wo...

Page 4: ...ations 61 About Moto experiences 62 Enhance your gaming 63 Manage your apps 66 Install or update apps 66 Manage or delete apps 68 Protect against harmful apps 70 Search and browse 72 Search the web 72 Search your phone 74 Browse websites 75 Text messaging 77 About text and multimedia messages 77 Read send manage text messages 77 Add attachments 80 Save attachments from text message 80 Turn group m...

Page 5: ...acts voicemail 96 Phone calls 96 Answer calls 96 Make calls 97 During a call 98 Make video calls 100 Make conference calls 100 Block calls and texts 100 Turn call waiting on and off 101 View and delete call history 102 Make emergency call from locked phone 103 Contacts 105 Add contacts 105 Edit or delete contacts 106 Star your favorite contacts 107 Sort contacts 107 Share contacts 108 Voicemail 11...

Page 6: ...e your internet connection 128 Connect to VPNs 131 Connected devices 132 Connect with Bluetooth 132 Connect with Wi Fi Direct 134 Tap pay with NFC 134 Share or receive with NFC 135 Cast screen or media to TV 135 Share files and links with nearby Android phones 137 Transfer files between phone and computer USB 139 Print from your phone 140 About wireless sharing 141 Other settings 144 Apps notifica...

Page 7: ...at trusted places 162 Keep phone unlocked while it s on you 163 Use fingerprint security 163 Pin your screen 165 Lock SIM card 166 Accounts 168 Add or remove accounts 168 Change name info in your Google account 169 Sync apps with your Google account 169 Control what info Google collects 170 Accessibility 172 Visual assistance 172 Hearing assistance 174 Dexterity assistance 175 Use accessibility sh...

Page 8: ...s 191 Call and SIM issues 194 Problems making receiving calls 194 Problems during calls 195 Battery issues 198 Charging problems 198 Battery drains too fast 198 Bluetooth Wi Fi USB issues 200 Bluetooth problems 200 Wi Fi problems 202 Can t transfer files or connect to computer 203 Account and sign in issues 205 Forgot unlock code 205 Can t sign in to Google 205 Account sync issues 205 App issues 2...

Page 9: ...Reset phone 213 Get more help 214 Moto G9 Plus ix ...

Page 10: ...agram 1 Google Assistant button 2 Tray for SIM and SD card 3 Front camera To learn more read help in Camera app 4 Headset jack 5 Earpiece 6 Proximity sensor 7 Volume up down button 8 Power button and fingerprint sensor Set up phone 1 ...

Page 11: ...sive cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging port head...

Page 12: ...asily swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into ...

Page 13: ...u see SIM Slot 1 and SIM Slot 2 then your phone supports dual SIMs 4 Push the tray back into the phone Important For the cards to work properly the tray must be flush with the phone The tray has a rubber seal to keep liquid out so push firmly Note If you need to activate a SIM contact your carrier Fix a problem Select a problem to see troubleshooting steps SIM card SIM not recognized Set up phone ...

Page 14: ...hone open Drive and then a Sign in with your Google account If you don t have one you can create it now b Touch Settings Backup and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does an...

Page 15: ...here s what gets copied Apps and app data Music photos and videos Google accounts Contacts stored on your phone or SIM card Text messages Multimedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts...

Page 16: ...ice calls Manual Choose which SIM to use for voice calls for data and for SMS 3 Follow onscreen instructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data ...

Page 17: ...set up contact your carrier for instructions Change voicemail options 1 Touch Settings If you don t see swipe down on the screen 2 Touch Voicemail 3 If you have dual SIMS touch the SIM for the account to change 4 Touch Advanced Settings 5 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access ...

Page 18: ...nge server Before you start you ll need the following information from your company s IT department Email address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gma...

Page 19: ...t message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen display 2 Touch Lock screen message 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If Android...

Page 20: ...es to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call Set your schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Protect your phone Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you lose your phone set up Find My Dev...

Page 21: ... widgets to your home screen for quick access to information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestur...

Page 22: ...en From the lock screen you can Make an emergency call View and respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications...

Page 23: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Page 24: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Page 25: ...pps that let you play too access your photos videos music from any device when you log in with your Google account Use YT Music to upload your iTunes library File sharing If you used AirDrop on your iPhone now you ll use Nearby Share to easily share files or links with friends About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t ha...

Page 26: ...ontains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status ico...

Page 27: ...ur carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Learn the ...

Page 28: ...Only some versions of this phone sold in certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Learn the basics New to Android 19 ...

Page 29: ...charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Learn the basics New to Android 20 ...

Page 30: ...d from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on you...

Page 31: ...rocess of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar event...

Page 32: ...on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different directions up down left right for different...

Page 33: ...ools and contacts You can turn this gesture Power touch on in Settings or in the Moto app 1 Open the app or contact 2 Customize these shortcuts replace delete or rearrange Move between apps and screens Choose how to get around You can change how you move between apps and screens using your touch screen Settings System Gestures System navigation Use gesture navigation Use these gestures to move bet...

Page 34: ...me screen from any app lets you switch between recent apps Tip For visual assistance you can add to open the Accessibility Menu or magnify what s on the screen Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all qui...

Page 35: ...Icon Setting Wi Fi Bluetooth Do Not Disturb Flashlight Auto rotate Battery Saver Mobile data Airplane mode Screen Cast Learn the basics Get around on your phone 26 ...

Page 36: ...s and touch Or open the Settings app Tip You can search the Settings app to find what you need quickly Just touch at the top of the app and type your search term Customize quick settings You can rearrange quick settings putting your most used at the top You can also add or remove them 1 Open quick settings 2 Touch 3 Drag to add remove or rearrange To return quick settings to its original state tou...

Page 37: ...urns on when you have an incoming call To turn the screen off Press the Power button When you set down your phone it s good habit to do this You prevent accidental touches save a bit of battery and keep it secure with the screen lock To keep your screen off and phone quiet when you don t want interruptions like at night use Do Not Disturb settings When your screen is off battery friendly Peek Disp...

Page 38: ... phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To ...

Page 39: ...to app and touch Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If yo...

Page 40: ...do a change Touch Done Discard to close without saving or touch Done Save Find screenshots later Open the Photos app and touch Library Screenshots Control phone with your voice Train launch phrase 1 Open the Google app then touch More Settings Voice Voice Match 2 Turn on Hey Google and follow the onscreen instructions to record your voice Speak a command Not all languages support voice commands Te...

Page 41: ...el 5 touch Retrain voice model Get directions to a location Navigation and battery life Navigation is one of the most power intensive apps so keep your phone plugged into a high quality car charger especially if you re streaming music and or using Bluetooth also power intensive features Use voice commands to get directions 1 Be sure you set up voice commands 2 Say OK Google or Hey Google 3 Say Nav...

Page 42: ...a clock on your home screen and get quick access to alarms your calendar and the weather 1 Touch hold the home screen 2 Touch Widgets 3 Touch hold the Moto widget then drag it to a home screen page Set or delete alarms 1 Touch the time 2 Adjust alarms To use an existing alarm switch it on Touch to view or edit its ringtone To add a new alarm touch and set the time and ringtone To delete an alarm t...

Page 43: ...n the widget select its button from the list of locations Remove location 1 Touch the temperature 2 Touch 3 Touch next to the city s name View forecasts 1 Touch the current temperature on the widget to open the forecast 2 Then To switch between forecasts for multiple locations you added swipe right and left To see more details on the weather provider s website touch an item on the forecast To chan...

Page 44: ...art to see Time you spent using phone today Which apps you ve had on screen and for how long How often you unlocked the phone today How many notifications you ve gotten 4 For more information touch a label on the chart For example to see your screen time for the week touch today s usage time Tip To find Digital Wellbeing parental controls as an app turn on Show icon in the app list Limit daily scr...

Page 45: ...n t be able to use the selected apps and won t get notifications from them Tip To add Focus mode to quick settings open quick settings touch then drag the tile where you want it To turn Focus mode off Open quick settings and touch Or on the notification touch Turn off now To turn it off for a short period touch Take a break To remove the schedule 1 Do one of the following Open quick settings then ...

Page 46: ... and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3 Follow onscreen instructions to s...

Page 47: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 48: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 49: ...oard manager in Play Store to select and download an app Use voice typing Enable keyboard mic for dictation If you don t see on your keyboard 1 On the keyboard touch or 2 Touch Voice typing and turn Use voice typing on Dictate text 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout o...

Page 50: ...utofill service from Google Or Settings System Languages input Advanced Autofill service 2 Touch CONTINUE 3 Touch categories to review and edit personal information addresses credit cards and passwords Learn the basics Work with text 41 ...

Page 51: ...d a live wallpaper Some live wallpapers play motion for several seconds then pause To start or pause motion touch the screen If your battery is low temporarily change live wallpaper to a static image to save power Or touch the wallpaper to pause its motion if supported If you selected Daily wallpaper To skip a daily wallpaper open the Wallpapers app and touch on your current daily wallpaper image ...

Page 52: ... Add app shortcuts 1 Swipe up from the bottom of the home screen to open your app list 2 Touch hold the app you want 3 Drag the app to an empty spot on your home screen Or drag it to the edge of the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see avail...

Page 53: ... Messages Open most recent conversation New conversation Clock Start screen saver Start stopwatch Create new timer Create new alarm Settings Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add Personalize your phone Home screen 44 ...

Page 54: ...r Touch hold the folder then drag it to Remove Remove widgets shortcuts or folders To remove items from your home screen 1 Touch hold it until it vibrates 2 Drag it to Remove To select a totally new user interface for your home screen download a different launcher Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do Just...

Page 55: ...ps Home app Or touch Advanced Default apps Home app 3 Select the launcher you want to use 4 To adjust its settings touch Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalize your phone Home screen 46 ...

Page 56: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 57: ... choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch to show internal storage For si...

Page 58: ...t Disturb off Check that your ringtone volume is set to Enhance sound Turn Audio effects on off 1 Go to Settings Sound Audio effects 2 Turn it on or off To use only for the phone s speaker set the sound profile for headphones or other audio devices to CUSTOM Off To use only for headphones or connected devices set the speaker equalizer to Off Set equalizer for phone s speaker 1 Go to Settings Sound...

Page 59: ...turn off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open quick settings and touch If it s turning itself on again but you don t want it to Make sure you re not silencing on a schedule or during calendar events If you re using Bedtime mode touch Settings Digital Wellbeing parental controls Be...

Page 60: ...ications but still see them on your screen select No sound from notifications To block all visual notifications select No visuals or sound from notifications To block or allow selected visual notifications select Custom and turn features on or off If Do Not Disturb is off and you expect but aren t getting notifications from an app check your settings for the app s notifications Allow exceptions Wh...

Page 61: ...touch its name like Sleeping Turn Use rule on and adjust times or settings as needed To create a new rule touch Add more Touch Time then enter a name and touch OK Specify its days start and end times and level of silence To stop your phone from automatically silencing 1 Go to Settings Sound 2 Touch Do Not Disturb Schedules 3 Do any of the following To use the schedule later uncheck it to turn it o...

Page 62: ...nse To quickly silence a voice command response touch To have your phone show responses to voice commands on screen and only speak them when you re wearing headphones or a Bluetooth headset 1 Open the Google app 2 Touch More Settings 3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notification...

Page 63: ...d Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 54 ...

Page 64: ...tor Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Conta...

Page 65: ...cebook Connect with friends family and communities Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or sea...

Page 66: ...lay Store Home Set up and control your Google Home and Chromecast devices and other home products like lights cameras and thermostats Maps Find your destination explore locations Messages Send and receive text messages Moto Select available gestures for phone shortcuts and control notifications Moto Audio Get premium adjustable audio for movies music games and voice News See headlines weather and ...

Page 67: ...pisodes of your favorite podcasts browse popular and trending podcasts or discover new podcasts based on your listening history and preferences Settings Customize your phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations Wallpapers Change your wallpaper get new ones or automatically show a new one every day ...

Page 68: ...go 2 In your list of recent apps Touch any app screen to return to it Swipe left or right to see more apps Swipe an app up to remove it from the list To clear the list swipe all the way right and touch Clear all Tips To switch between apps swipe left or right at the very bottom of the screen Use two apps at once with split screen Close apps To get out of an app swipe up from the bottom of the scre...

Page 69: ...ng problems with an app try these troubleshooting steps View two apps on screen Use split screen view 1 Open the first app 2 Drag up from the bottom of the home screen hold then release 3 In the list of recent apps touch the app s icon at the top of the preview to see and Be sure to touch the app s icon instead of the preview which opens the app 4 Touch Split screen 5 Select the second app to use ...

Page 70: ... notifications Find your notifications Apps send notifications to alert you about things like new messages calendar events and alarms You can check your notifications from a few places They appear on your lock screen You see them when you swipe the status bar down on any screen If you receive multiple notifications from an app they re bundled together Swipe down to view more details Some important...

Page 71: ...miss all notifications Swipe to the end of your notifications and touch Clear all Customize your notifications Use Do Not Disturb to silence all notifications when you don t want interruptions Touch hold a notification to customize that app s notifications Then you can Stop all notifications from that app Change the app s notifications to be Silent instead of Alerting About Moto experiences The Mo...

Page 72: ...o greeting during startup Learn how To find information about different settings touch above Enhance your gaming Open toolkit Gametime provides a toolkit you can use to quickly adjust settings when gaming To open the toolkit during a game touch or slide right If you don t see these icons turn on full screen mode To change how you open the toolkit adjust the swipe position or hide the toolkit 1 Tou...

Page 73: ...g a game open the toolkit and touch Or open the Moto app and touch Play Gametime Settings 2 Touch Block Gestures and turn on the gestures you want to block Use social apps while you play You can add up to two shortcuts in the toolkit to social apps such as WhatsApp or Discord for quick access to your gaming friends When you open the app from the toolkit during a game it appears in a small freeform...

Page 74: ...Library Screenshots 3 To share it touch Manage game list 1 During a game open the toolkit and touch Or open the Moto app and touch Play Gametime Settings 2 Touch Game management 3 Add or remove games Touch to add a game Touch to remove a game You ll no longer be able to use the toolkit or settings during games you remove Apps 65 ...

Page 75: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 76: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 77: ...the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away...

Page 78: ... you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone an...

Page 79: ...t aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Google Play Protect finds a potent...

Page 80: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 71 ...

Page 81: ...he Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR codes Search for related inf...

Page 82: ...hen touch To learn more read Google s help Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings and turn Nearby place...

Page 83: ...you re not seeing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH...

Page 84: ...web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your home screen To search for text on that page touch Find in page To open a link touch it To see options for opening a link in a new tab and copying or sharing a link touch hold the link To print the page touch Share Print If you don t see your printer listed set up your print service 4 To return to the previous page ...

Page 85: ... Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 76 ...

Page 86: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 87: ...ivacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag t...

Page 88: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Page 89: ...tachments emoji GIF your location 4 Touch To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that C...

Page 90: ...tings Advanced 2 Do one of the following If you have a single SIM touch Advanced If your phone allows dual SIMs touch the SIM you use for text messaging 3 Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receiv...

Page 91: ...ssages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this ...

Page 92: ...atically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text mes...

Page 93: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 94: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Page 95: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 96: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 87 ...

Page 97: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 98: ...To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your G...

Page 99: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 90 ...

Page 100: ... Match 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 Touch Use timer or stopwat...

Page 101: ...ut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the counter to zero touch Reset To share your times with others or send them to yourse...

Page 102: ...ettings System Date time 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and c...

Page 103: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Page 104: ... 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 95 ...

Page 105: ...calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Reject incoming call If you don t want to talk to the caller you can Divert the call to voicemail On the I...

Page 106: ...your settings to make sure your phone is screening calls at the appropriate times If you re having other problems try these troubleshooting steps Make calls Make a call 1 Touch 2 Touch and enter a number 3 If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact info...

Page 107: ...uch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to Settings Apps notifications 2 Touch Default apps Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change yo...

Page 108: ... waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call is put on hold To switch between calls touch To merge the calls touch Record calls Not all carriers and countries support this feature To record an incoming or outgoing call On the call screen touch to start and to stop You can t start recording when you re on mute on hold or on ...

Page 109: ...nformation touch Help Feedback Get an app to make video calls There are many video calling apps to choose from on Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c ...

Page 110: ...port the call as spam to Google remove the checkmark 4 Touch OK Block calls from unidentified callers 1 Open the Phone app 2 Touch Settings Blocked numbers 3 Turn Unknown on Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch Spam blocked 2 Touch the number to unblock 3 Touch UNBLOCK Turn call waiting on and off When y...

Page 111: ...is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you ans...

Page 112: ...tion There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from ...

Page 113: ...When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 104 ...

Page 114: ... that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list to...

Page 115: ...the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merge ...

Page 116: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 117: ...se the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch hold ...

Page 118: ... Receive a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 109 ...

Page 119: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 120: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 111 ...

Page 121: ...ange between headphones or speakers touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are ...

Page 122: ...ration has passed touch Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth from your computer to...

Page 123: ...t it up 1 Go to Settings Sound Advanced Or open the Moto app and touch Play 2 Touch Media controls and turn it on To switch tracks when the screen is off For the next track press hold the Volume up button For the previous track press hold the Volume down button If this restarts the current track press Volume down again Transfer music files About transferring music You can transfer purchased music ...

Page 124: ...nd them You re ready to listen Tip To see Bluetooth files you received go to Settings Connected devices Connection preferences Files received via Bluetooth Transfer music from your computer To move your music from your computer to your phone connect them with a USB cable and copy the files to your phone s Music folder Connect a MIDI device To connect a MIDI device 1 Make sure you have A USB cable ...

Page 125: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Page 126: ...ill learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Settings Apps notifications Advan...

Page 127: ...ry Saver Set a schedule Based on percentage 3 Move the slider to adjust the percentage when Battery Saver switches on Tip Battery Saver turns off while your phone is charging It turns back on when you unplug the phone Let it turn off when your phone is charged To turn off automatically when your battery reaches 90 1 Open quick settings then touch hold 2 Touch Battery Saver 3 Make sure Turn off whe...

Page 128: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 129: ...s then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photo...

Page 130: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Page 131: ...ently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store up to 20 000 songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to...

Page 132: ...ms in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in...

Page 133: ...ou ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on ...

Page 134: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Page 135: ...dvanced Disable Wi Fi scanning 1 Go to Settings Location 2 Touch Wi Fi and Bluetooth scanning 3 Turn Wi Fi scanning off If you turn this off apps that use your location won t work as well Advanced Connect to hidden networks 1 Go to Settings Network internet Wi Fi Add network 2 Enter the SSID network name security type check Show password and enter the password 3 Touch Advanced options and change H...

Page 136: ...hen the limit is reached 1 Go to Settings Network internet Mobile network Or in quick settings touch hold 2 Touch Data warning limit 3 To set a warning turn Set data warning on then touch Data warning and enter the amount of data 4 To set a usage limit turn Set data limit on then touch Data limit and enter the amount of data Restrict background data About background data Even when you re not activ...

Page 137: ...ata for Wi Fi networks Dual SIMs If your phone has two SIMs cellular data is active on only one SIM at a time You can control which SIM is used Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don t have a connection You can share your phone s cellular data connection with multiple devices by turning your phone into a Wi Fi hot...

Page 138: ...e Using the hotspot really drains the battery When your hotspot is active you ll see in the status bar 4 Set up the connection To connect Do this A phone a On your phone next to the hotspot s name touch and unlock if prompted b Use the other phone s camera to scan the QR code that provides the password Other device a Open the device s Wi Fi settings b Select your phone s hotspot c Enter the hotspo...

Page 139: ...et using your phone s cellular data and a USB cable 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network internet Hotspot tethering 5 Turn on USB tethering to start the connection You ll see in your notifications To stop the connection to...

Page 140: ...wall Contact your network administrator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stor...

Page 141: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 142: ...sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically conne...

Page 143: ... this phone sold in certain countries support this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an electronic reader Set up Tap pay 1 Make sure you have Set up a payment app on your phone Install one from Play Store if needed Turned on NFC 2 Go to Settings Apps notifications 3 Touch Advanced Special app access Tap pay 4 Touch ...

Page 144: ...port NFC Turn NFC off Go to Settings Connected devices Connection preferences and turn NFC off Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV showing all apps and screens you use on your phone you must Use a TV with Chromecast built in Or plug a Chromecast into your TV s HDMI port Learn how To start casting 1 Make sure your phone and Chromecast or TV with Chromecas...

Page 145: ...he option to disconnect From the notification touch Cast personal media with Wi Fi Direct If your TV supports Wi Fi Direct set up a connection between your phone and TV so that you can view or play media from your phone For information about using Wi Fi Direct after you ve connected see the user guide that came with your TV Fix a problem After each step see if your issue is fixed Check the basics ...

Page 146: ...th nearby Android phones Share content easily and securely You can share things like photos or videos contacts documents and links Send them to another Android phone near you without using an internet connection Turn sharing on off To turn it on 1 On your phone make sure Bluetooth and Location are turned on 2 Go to Settings Connected devices Connection preferences Nearby Share Tip To add Nearby Sh...

Page 147: ...ices Connection preferences Nearby Share 2 Touch and choose who can see your phone for sharing All contacts Your phone is visible to your contacts who are nearby while your screen is on and unlocked Some Contacts Your phone is visible to nearby contacts you choose while your screen is on and unlocked Hidden Your phone is only visible when Nearby Share is open If a contact isn t available when you ...

Page 148: ...transfer Or to transfer only photos and videos touch PTP Transfer files On a Windows computer 1 Ensure the phone is properly connected to the computer using the steps above If you don t unlock the phone and change the USB connection to allow file transfers you won t see any files on your phone 2 On your computer open File Explorer click the name of your phone and navigate to its internal storage o...

Page 149: ...your printer are connected to the same network If your printer supports Wi Fi Direct set up a direct connection between the phone and printer 2 Go to Settings Connected devices Connection preferences Printing 3 Touch Default Print Service to automatically find your printer Once your printer is found it is ready to print If your printer isn t found in Default Print Service 1 Touch Add service 2 In ...

Page 150: ...videos consider these factors Resolution high versus low of the photo or video high resolution uses more data Number of photos to share one photo or a few or an entire vacation album Whether you want to share on the internet or from device to device Length of availability for sharing Ways to share Method Description Nearby Share Good for Sharing securely with nearby people who have Android phones ...

Page 151: ...friend or group Things to consider Some email providers limit attachment sizes For large files upload the file to a cloud storage and email the link instead of the file Email attachments remain available for download until the recipient deletes the email Learn how Cloud Good for Sharing high resolution photos multiple photos entire albums and videos Controlling sharing via links Controlling how lo...

Page 152: ...e it or turn off sharing Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and connected with another device Connect...

Page 153: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 154: ... following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type then turn Pop on screen off for the category Tip To...

Page 155: ...enabled notifications then touch Advanced Sound and select a unique ringtone or set it to none To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Advanced and turn Override Do Not Disturb on Turn notifications on for an app If an app isn t sending notifications but you want it to...

Page 156: ...sensitive content on your lock screen turn Sensitive notifications off You ll get lock screen notifications for an incoming email or chat but they won t include message details For finer control leave this on to allow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all ...

Page 157: ... Go to Settings Display Night Light 2 Touch Schedule then To start and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise Turn on off any time To turn Night Light on or off at any time open quick settings and touch or If it s not in quick settings add it by turning Night Light on for the first time Go to Settings ...

Page 158: ...w on battery Battery Saver switches temporarily to the dark background until the phone has charged To turn it on or off 1 Go to Settings Display 2 Touch Advanced 3 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Show apps full screen By default apps avoid the banded area across the front camera but you can set your ap...

Page 159: ...hting only the pixels needed and showing notifications delivered since you last woke your screen You can select which apps show notifications and limit content to control your privacy These notifications aren t displayed When the phone is in your pocket or purse When the phone is lying face down When you are on a call When Do Not Disturb is on Respond to Peek Display notifications Check for notifi...

Page 160: ... Moto app and touch Display 2 Turn Peek Display off To restart the notifications turn Peek Display on Change screen timeout Change when your screen turns off 1 Go to Settings Display Advanced 2 Touch Screen timeout and select the time of inactivity before your phone sleeps Tip Set a shorter time to extend battery life Stop automatic rotation Prevent screen from rotating Open quick settings and tur...

Page 161: ...fort and convenience 1 Go to Settings Display Advanced 2 Do any of the following To adjust the size of text on the screen touch Font size then drag the slider to the size you want To adjust the size of icons and other screen elements touch Display size then drag the slider to the size you want If you need more help seeing the screen turn on accessibility features like magnification to zoom in and ...

Page 162: ...to trade convenience for more security You can temporarily tighten locks and prevent lock screen notifications To set it up 1 Go to Settings Display Advanced Lock screen display 2 Turn Show lockdown option on To use it 1 Touch hold the Power button 2 Touch Lockdown Your fingerprint sensor and automatic unlock settings are disabled and notifications won t be displayed on your lock screen 3 To exit ...

Page 163: ... quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App permission b Touch the app name c Select Deny Review services us...

Page 164: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 165: ...tern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps You...

Page 166: ...fault If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Goo...

Page 167: ...code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car ...

Page 168: ...from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You can hide your password...

Page 169: ...st agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then ...

Page 170: ...k 5 Follow the onscreen instructions Be sure to frame your entire face with the outline If Bypass lock screen is on then your phone unlocks right to your home screen or last used app when your face is matched For more privacy turn Bypass lock screen off when your face is matched you ll need to swipe up on the lock screen before seeing your home screen or last used app To unlock by raising your pho...

Page 171: ...t a screen lock on the phone Turned on location services Entered your Home and Work locations in Maps Your places if desired 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents ...

Page 172: ...and it stays unlocked until you set it down or manually lock it 1 Make sure you have set a screen lock 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock ...

Page 173: ...o unlock phone To wake and unlock your screen or any time you see on the screen touch the sensor to verify your identity If you re unintentionally unlocking the phone when you pick it up then you can adjust settings to prevent your fingerprint from unlocking your phone using it only to verify your identity in apps 1 Go to Settings Security Fingerprint 2 Adjust the Touch to unlock setting Turn it o...

Page 174: ... fingers and use them until healed Problem Fingerprint option disappeared from Security menu After each troubleshooting step check to see if your issue is fixed 1 Turn your phone off and then on again 2 Check if a software update is available for your phone 3 Check for app updates Open the Play Store app and touch My apps games 4 Use safe mode to see if apps you installed are causing the issue and...

Page 175: ...pattern PIN or password when you turned on pinning enter it to unlock the phone Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier You can use it to set up an optional SIM card lock which prevents others from using your cellular plan and accessing account information if your phone is stolen If you add a SIM lock you will be prompted to enter the PIN each time you...

Page 176: ...If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PIN unlock key PUK to re enable the SIM Other settings Security 167 ...

Page 177: ...re available open the Play Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the t...

Page 178: ...Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync does...

Page 179: ...oogle account 1 Go to Settings Accounts 2 Turn Automatically sync data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem S...

Page 180: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 171 ...

Page 181: ...e here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Select an option and turn it on To touch the screen three times choose Magnify ...

Page 182: ...or unlock the screen turn on Screen locking sounds To hear a click when you touch something on the screen turn on Touch sounds To feel a vibration when you type on the keyboard turn on Touch vibration If you don t want any of these sounds just turn them off Hear other notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of o...

Page 183: ... for three seconds until you hear confirmation that TalkBack is on or off You can change the accessibility feature associated with this shortcut Or turn TalkBack off 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service off More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Turn on video captions 1 Go to Settings Accessibility 2 Touch C...

Page 184: ... your phone An external keyboard Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions Connect the external device to your phone using the manufacturer s instructions Learn more about connecting with Bluetooth Set up Switch Access 1 Go to Settings Accessibility 2 Touch Switch Access 3 Turn Use service on 4 Follow onscreen instructions to select Num...

Page 185: ...this menu touch Settings then turn Large buttons on If you re using gesture navigation 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with two fingers and hold to switch between tools 2 Choose an option from the menu If you re using 3 button navigation 1 At the bottom of the screen touch If you ve set other accessibi...

Page 186: ...hortcut service 5 To use the Volume buttons from the lock screen turn Allow from lock screen on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Other settings Accessibility 177 ...

Page 187: ...Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want ...

Page 188: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Page 189: ...1 On the keyboard touch 2 Touch Languages 3 Touch ADD KEYBOARD 4 Select the language 5 Touch Done Then switch between languages on the keyboard by touching Other settings System Languages input 180 ...

Page 190: ...tab check items to add 5 Adjust the shortcuts To remove one touch the icon on the top row To rearrange them touch hold an icon until you feel a vibration then drag to a new position Change System navigation You can select which navigation option to use for moving between apps and screens 1 Go to Settings System Gestures 2 Touch System navigation 3 Choose an option Gesture navigation Use drag and s...

Page 191: ...this Your viewfinder opens and you re ready to shoot Twist twice again to switch to the front selfie camera If you don t want others to access your camera you can turn Quick capture off But if you use a screen lock don t worry only your Camera app is accessible To view existing photos or access any other features or apps you must unlock your phone To turn Quick capture on or off 1 Go to Settings S...

Page 192: ...ve multiple Google accounts touch Account to select an account 5 Follow the onscreen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Manage your backup in Drive On your phone 1 Open the Drive app 2 Touch Backups To learn about managing phone backups from a com...

Page 193: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 194: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 195: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 196: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Page 197: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 198: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 199: ...one app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart yo...

Page 200: ...ent issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the phone c Turn the phone on 3 Check that the card is mounted a Go to Settings Storage b If you see Ejected under the card name touch the name then touch MOUNT c Turn your phone off and then on again 4 Check tha...

Page 201: ... click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card reader and an SD card formatter app on a Windows computer Formatting the card erases all data on the card Before you reformat if you can access your SD card files from your PC copy them to your computer Then us...

Page 202: ...1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 193 ...

Page 203: ... remove the SIM that is not recognized and try it in the other SIM slot 5 Contact your carrier to make sure your account is set up properly 6 Ask your carrier to replace the SIM card 7 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whethe...

Page 204: ...evice 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage Clear storage Consistent busy signal Outb...

Page 205: ...p to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and s...

Page 206: ...ering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and th...

Page 207: ... On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once the battery cools dow...

Page 208: ...al a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your battery life Fix a problem Battery issues 199 ...

Page 209: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 210: ...your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notification...

Page 211: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 212: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 213: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 204 ...

Page 214: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 215: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 216: ...app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the app and swipe down to see contact information 8 If ...

Page 217: ...imized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud Can t delete photo If a photo or video you deleted comes back check if it s on your SD card To delete it use the Files app If you don t have this app download a file manager app and use it to delete the photo from your card Or remove y...

Page 218: ...have permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Library Tra...

Page 219: ...age You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you have not disabled permissions for the Messages app If any permissions are turned off turn them on and try using the app again 2 Force stop the app This completely shuts down th...

Page 220: ... troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 211 ...

Page 221: ...ailable Types of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for...

Page 222: ...es Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on y...

Page 223: ... 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow several seconds for the reset to complete 9 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to po...

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