2. Troubleshoot your phone:
a. Check if a
is available for your phone.
b. Check
if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3. Troubleshoot your apps:
a. Check for
b. Use
to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can
to
factory settings.
A factory data reset will remove all data from your phone.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call,
for the Phone
app.
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger,
restart again by holding down the Power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a
is available for your phone.
3. Check
if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
4. Check for
If you can't unfreeze the phone,
to factory settings, to remove any processes that may be
causing the issue.
A factory data reset will remove all data from your phone.
Screen displays wrong colors
Everything is grayscale, black and white
Go to
> Digital Wellbeing & parental controls > Bedtime mode > Off.
Fix a problem : Hardware issues
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