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Motorola moto G9 PLAY, User Manual

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Motorola moto G9 PLAY User Manual Download Page 13

3. Insert or remove the cards as needed.

To use an SD card and a SIM card:

Or, to use two SIM cards (dual-SIM models only):

To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 

and SIM Slot 2, then your phone supports dual SIMs.

4. Push the tray back into the phone.

 

Note: If you need to activate a SIM, contact your carrier.

Fix a problem

Select a problem to see troubleshooting steps.
SIM card  

SIM not recognized

Can’t make calls

Can't answer calls

SD card  

Phone doesn't recognize card

Set up phone

4

Summary of Contents for moto G9 PLAY

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...you should know 20 Get around on your phone 22 Learn gestures 22 Move between apps and screens 23 Use quick settings 24 Turn screen off and on 26 Adjust volumes 27 Frequently used tools 29 Turn flashlight on and off 29 Take screenshots 29 Control phone with your voice 30 Get directions to a location 31 Use clock and weather widget 32 Manage time spent on your phone 34 Work with text 37 Use onscree...

Page 4: ... Enhance your gaming 62 Manage your apps 65 Install or update apps 65 Manage or delete apps 67 Protect against harmful apps 69 Search and browse 70 Search the web 70 Search your phone 72 Browse websites 73 Text messaging 75 About text and multimedia messages 75 Read send manage text messages 75 Add attachments 77 Save attachments from text message 78 Turn group messaging on or off 79 Change defaul...

Page 5: ... calls 95 Answer calls 95 Make calls 96 During a call 97 Make video calls 99 Make conference calls 99 Block calls and texts 99 Turn call waiting on and off 100 View and delete call history 101 Make emergency call from locked phone 102 Contacts 104 Add contacts 104 Edit or delete contacts 105 Star your favorite contacts 106 Sort contacts 106 Share contacts 107 Voicemail 109 Use voicemail 109 Send a...

Page 6: ...nnect to VPNs 129 Connected devices 131 Connect with Bluetooth 131 Connect with Wi Fi Direct 133 Tap pay with NFC 133 Share or receive with NFC 134 Cast screen or media to TV 135 Share files and links with nearby Android phones 136 Transfer files between phone and computer USB 138 Print from your phone 139 About wireless sharing 140 Other settings 143 Apps notifications 143 Change app settings 143...

Page 7: ...print security 163 Pin your screen 165 Lock SIM card 166 Accounts 167 Add or remove accounts 167 Change name info in your Google account 168 Sync apps with your Google account 168 Control what info Google collects 169 Accessibility 171 Visual assistance 171 Hearing assistance 173 Dexterity assistance 175 Use accessibility shortcuts 176 System 177 Languages input 177 Customize the keyboard 177 Use ...

Page 8: ...s 190 Call and SIM issues 193 Problems making receiving calls 193 Problems during calls 195 Battery issues 198 Charging problems 198 Battery drains too fast 198 Bluetooth Wi Fi USB issues 200 Bluetooth problems 200 Wi Fi problems 202 Can t transfer files or connect to computer 203 Account and sign in issues 205 Forgot unlock code 205 Can t sign in to Google 205 Account sync issues 205 App issues 2...

Page 9: ...Reset phone 213 Get more help 214 Moto G9 Power ix ...

Page 10: ...re diagram 1 Google Assistant button 2 Tray for SIM and SD card 3 Front camera To learn more read help in Camera app 4 Proximity sensor 5 Microphone 6 Earpiece 7 Headset jack 8 Volume up down button 9 Power button Set up phone 1 ...

Page 11: ...asive cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging port hea...

Page 12: ...asily swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into ...

Page 13: ...tings About phone SIM Status If you see SIM Slot 1 and SIM Slot 2 then your phone supports dual SIMs 4 Push the tray back into the phone Note If you need to activate a SIM contact your carrier Fix a problem Select a problem to see troubleshooting steps SIM card SIM not recognized Can t make calls Can t answer calls SD card Phone doesn t recognize card Set up phone 4 ...

Page 14: ...t now b Touch Settings Backup and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does and doesn t get copied If you no longer have your old phone or can t turn it on you can copy files u...

Page 15: ...d Text messages Multimedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts from SIM If you have a S...

Page 16: ... you have dual SIMS touch the SIM for the account to change 4 Touch Advanced Settings 5 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set up personal email You can add multiple email accounts of the following types Gmail Personal email from other pro...

Page 17: ...ail address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then touch Add another account 3 Touch Exchange and Of...

Page 18: ...t message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen display 2 Touch Lock screen message 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If Android...

Page 19: ... You can use either the buttons or gestures to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call Set your schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Protect your phone Set up a screen lock In case you lose your phone set up Find My Device and record your IMEI number Other com...

Page 20: ...requent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can replace the bar with ...

Page 21: ...espond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 12 ...

Page 22: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Page 23: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Page 24: ...pps that let you play too access your photos videos music from any device when you log in with your Google account Use YT Music to upload your iTunes library File sharing If you used AirDrop on your iPhone now you ll use Nearby Share to easily share files or links with friends About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t ha...

Page 25: ...ontains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status ico...

Page 26: ...our carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Learn the...

Page 27: ... USB tethering enabled SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on Learn the basics New to Android 18 ...

Page 28: ...w Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Focus mode is on Learn the basics New to Android 19 ...

Page 29: ...the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on your plan with your carrier you may be charged additional fees when your data usage excee...

Page 30: ...ntacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar events Many are preinstalled on your phone Apps you download may also include widge...

Page 31: ...e screen for example change a toggle from on to off Try it Drag an app shortcut or widget from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different directions up down left right for diff...

Page 32: ...estures to move between screens and apps if you chose Gesture navigation and see at the bottom of your home screen Action Gesture to use Switch between apps At the very bottom of the screen swipe left or right See all recent apps Drag up from the bottom hold then let go See all apps Swipe up from the bottom of the home screen Go back Swipe towards the middle from the left or right edge of any scre...

Page 33: ...st frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Learn...

Page 34: ...ick settings Auto rotate Battery Saver Mobile data Airplane mode Screen Cast Data Saver Appears after you turn on Data Saver the first time Night Light Appears after you turn on Night Light the first time Learn the basics Get around on your phone 25 ...

Page 35: ... You can also change the background color to be light or dark Turn screen off and on Why your screen turns off automatically To save battery power your screen turns off if you haven t used it for some time You can lengthen or shorten the time before your screen automatically turns off When you bring the phone to your face to speak into it during calls the screen turns off to prevent accidental tou...

Page 36: ...rol the volume of the other person Media When you re not on a call the Volume buttons control media volume during playback or before you listen Phone ringtone notification sounds and alarms To adjust these volumes press a Volume button and then use this shortcut on your home screen 1 Touch to toggle the phone ringtone and notification sounds between on silent and vibration only 2 Slide to adjust m...

Page 37: ...ou feel a vibration and see If you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can...

Page 38: ...to app and touch Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If yo...

Page 39: ...do a change Touch Done Discard to close without saving or touch Done Save Find screenshots later Open the Photos app and touch Library Screenshots Control phone with your voice Train launch phrase 1 Open the Google app then touch More Settings Voice Voice Match 2 Turn on Hey Google and follow the onscreen instructions to record your voice Speak a command Not all languages support voice commands Yo...

Page 40: ... apps so keep your phone plugged into a high quality car charger especially if you re streaming music and or using Bluetooth also power intensive features Use voice commands to get directions 1 Be sure you set up voice commands 2 Say OK Google or Hey Google 3 Say Navigate to destination Use Directions widget 1 Before you hit the road add a Maps Directions widget to your home screen and you ll have...

Page 41: ... then drag it to a home screen page Set or delete alarms 1 Touch the time 2 Adjust alarms To use an existing alarm switch it on Touch to view or edit its ringtone To add a new alarm touch and set the time and ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar M...

Page 42: ...ature on the widget to open the forecast 2 Then To switch between forecasts for multiple locations you added swipe right and left To see more details on the weather provider s website touch an item on the forecast To change the frequency of forecast updates touch Forecast update period then select a duration Control weather alert notifications The Moto widget sends notifications about weather cond...

Page 43: ...ple to see your screen time for the week touch today s usage time Tip To find Digital Wellbeing parental controls as an app turn on Show icon in the app list Limit daily screen time For individual apps you can set a timer that limits the amount you use the app daily Tip To manage your child s screen time use parental controls To set an app timer 1 Go to Settings Digital Wellbeing parental controls...

Page 44: ...ings and touch Or on the notification touch Turn off now To turn it off for a short period touch Take a break To remove the schedule 1 Do one of the following Open quick settings then touch hold Go to Settings Digital Wellbeing parental controls Focus mode 2 Next to Schedule touch Tip To mute sounds stop vibration and block notifications for all calls and notifications use Do Not Disturb Make it e...

Page 45: ...se or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3 Follow onscreen instructions to set up the phone for child or adult usage 4 To set up parental controls on the other device refer to...

Page 46: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 47: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 48: ...oard manager in Play Store to select and download an app Use voice typing Enable keyboard mic for dictation If you don t see on your keyboard 1 On the keyboard touch or 2 Touch Voice typing and turn Use voice typing on Dictate text 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout o...

Page 49: ...utofill service from Google Or Settings System Languages input Advanced Autofill service 2 Touch CONTINUE 3 Touch categories to review and edit personal information addresses credit cards and passwords Learn the basics Work with text 40 ...

Page 50: ...tray The Favorites tray at the bottom of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the ...

Page 51: ... the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for va...

Page 52: ...usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen Personalize your phone Home screen 43 ...

Page 53: ...ew user interface for your home screen download a different launcher Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and c...

Page 54: ...Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalize your phone Home screen 45 ...

Page 55: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 56: ... choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch to show internal storage For si...

Page 57: ...ound About Audio effects Use preset equalizers to enhance your phone s speaker sound or apply sound profiles to your headphones or other connected device based on the type of media playing Turn Audio effects on off 1 Go to Settings Sound Audio effects Or open the Moto app and touch Play Audio effects 2 Turn it on or off To use only for the phone s speaker set the sound profile for headphones or ot...

Page 58: ...pp tray or Hide icon in app tray To add or remove Audio effects in quick settings 1 Open quick settings 2 Touch then To add drag where you want it in the upper panel To remove drag from the upper to lower panel Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you re busy use Do Not Disturb to mute sounds stop vibration and block notifications Turn it on 1 Open qui...

Page 59: ... sounds 1 Go to Settings Sound Do Not Disturb 2 Touch See all exceptions 3 For each category select whether sound and vibration is muted or not Notifications When Do Not Disturb is on you won t see or hear notifications by default You can change settings to Allow visual notifications but no sound Allow or prevent the screen from turning on or waking Show or hide notification dots status bar icons ...

Page 60: ...om repeat callers the same person calling a second time within 15 minutes turn Allow repeat callers on Text messages 1 Go to Settings Sound Do Not Disturb 2 Touch SMS MMS and messaging apps Allow messages 3 Choose whether to allow messages from Anyone Contacts only Starred favorite contacts only None Calendar events and reminders 1 Go to Settings Sound Do Not Disturb 2 Touch See all exceptions 3 T...

Page 61: ...and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold 2 Touch Schedules 3 Do one of the following To use an existing one turn it on To create a new one touch Add more Touch Event then enter a name and touch OK 4 Adjust options to select the calendar to use and your reply status To stop your phone from automatically silencing 1 G...

Page 62: ...If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was reading the screen this pauses readout so you can update settings more easily 2 Go to Setti...

Page 63: ...d Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 54 ...

Page 64: ...speaker and any connected listening device Calculator Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devic...

Page 65: ...owse and manage files and folders stored on your device or SD card FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings including privacy Google One Get expanded storage Google support and other...

Page 66: ...atically to your private album Play Store Get apps for your phone as well as books magazines music and movies and access them from your computer or any Android device Settings Customize your phone settings YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps Don t see what you need Down...

Page 67: ...creen Use two apps at once with split screen Close apps To get out of an app swipe up from the bottom of the screen You don t need to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up from the bottom of the home screen hold then let go 2 Do one of the following To remove one app s...

Page 68: ...uch Split screen 5 Select the second app to use Use a gesture to split the screen To set it up 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Touch Swipe to split and turn it on To use it 1 In the first app you want to view in split screen swipe once back and forth across the screen 2 Select the second app to use Exit split screen view Drag the black divider all the way...

Page 69: ... notifications Find your notifications Apps send notifications to alert you about things like new messages calendar events and alarms You can check your notifications from a few places They appear on your lock screen You see them when you swipe the status bar down on any screen If you receive multiple notifications from an app they re bundled together Swipe down to view more details Some important...

Page 70: ... your lock screen touch the notification twice and enter your PIN pattern or password to unlock your screen and open the app Snooze a notification Swipe left or right slowly Then touch and select a duration to snooze notifications To snooze notifications first turn on snoozing Dismiss a notification Swipe it sideways Some notifications like voicemails require an action and cannot be dismissed Dism...

Page 71: ... your gaming Gametime provides tools and settings to help you focus on gaming You can Turn on enhanced display and audio settings Learn how Block notifications and reject incoming calls except for those you choose Learn how Pause gestures that conflict with game controls Learn how Access shortcuts to social apps screen capture tools and settings Learn how Other settings See what s going on while y...

Page 72: ...ch to block calls and to block notifications 3 When Block calls is on calls from starred contacts are allowed as exceptions To block starred contacts as well or to permit calls from certain contacts touch Caller exceptions From Moto app 1 Open the Moto app 2 Touch Play Gametime Settings 3 Under Immersive mode turn Block notifications and Block calls on or off 4 When Block calls is on calls from st...

Page 73: ...tore 4 Select the apps to add To use the social apps 1 During a game open the toolkit and touch the app s icon like WhatsApp 2 Drag the app window where you want it 3 Use available app features as you normally do Certain app features may not be available in freeform mode Take screenshot during a game 1 During a game open the toolkit and touch 2 To view the screenshot open the Photos app and touch ...

Page 74: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 75: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 76: ...the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away...

Page 77: ... you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone an...

Page 78: ...ose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Google Play Protect finds a potentially harmful app it stops the app from running and warns you so that you can uninstall it To see the results or to...

Page 79: ...your search term 1 Touch the Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR co...

Page 80: ...m Gboard When you re typing with the onscreen keyboard 1 Touch above the keys 2 Start typing a term in the search bar 3 Touch a result to share its link or touch one of the additional suggested searches for more information If you don t see on your keyboard 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Search 3 Turn Show Search and more button on Search for nearby phone n...

Page 81: ...lude the widget Install a browser to replace Chrome and make it your default browser Turn off Google s collection of your information Search your phone Search contents of your phone 1 Touch the Search widget 2 Enter a search term 3 On the search results page under swipe left and change ALL to PERSONAL If you re not seeing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal...

Page 82: ...n 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your home screen To search for text on that page touch Find in page To open a link touch it To see options for opening a link in a new tab and copying or sharing a link touch hold the link To print the page touch Share Ch...

Page 83: ...te your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 74 ...

Page 84: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 85: ...ivacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag t...

Page 86: ...h You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the message then touch To delete or archive all messages in a conversation touch hold the...

Page 87: ...tion 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellular data is turned on Your data plan supports MMS multimedia messages Save attachments from text message If you received an attachment to a text message you can save it on your phone In the message just touch hold the attachment the...

Page 88: ...d select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS messages 1 Go to Settings Apps notifications 2 Touch Default apps SMS app Or touch Advanced Default apps SMS app 3 Touch the app to use Control notif...

Page 89: ...computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this computer and stay signed in to Messages turn the slider on 4 Follow onscreen ...

Page 90: ...asons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text messaging 81 ...

Page 91: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 92: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Page 93: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 94: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 85 ...

Page 95: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 96: ...To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your G...

Page 97: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 88 ...

Page 98: ... OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock...

Page 99: ... touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the count...

Page 100: ...splayed on the lock screen and other displays Set date and time manually 1 Go to Settings System Date time 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view m...

Page 101: ...2 Touch Settings Automatic home clock 3 Touch Home time zone then select your home time zone Apps Clock app 92 ...

Page 102: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Page 103: ... 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 94 ...

Page 104: ...calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Reject incoming call If you don t want to talk to the caller you can Divert the call to voicemail On the I...

Page 105: ...your settings to make sure your phone is screening calls at the appropriate times If you re having other problems try these troubleshooting steps Make calls Make a call 1 Touch 2 Touch and enter a number 3 If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact info...

Page 106: ...uch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to Settings Apps notifications 2 Touch Default apps Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change yo...

Page 107: ... waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call is put on hold To switch between calls touch To merge the calls touch Record calls Not all carriers and countries support this feature To record an incoming or outgoing call On the call screen touch to start and to stop You can t start recording when you re on mute on hold or on ...

Page 108: ...information touch Help Feedback Get an app to make video calls There are many video calling apps to choose from on Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c...

Page 109: ... the call as spam to Google remove the checkmark 4 Touch OK Block calls from unidentified callers 1 Open the Phone app 2 Touch Settings Blocked numbers 3 Turn Unknown on Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch Blocked contacts 2 Touch by the number to unblock 3 Touch UNBLOCK Turn call waiting on and off Whe...

Page 110: ...is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you ans...

Page 111: ...tion There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from ...

Page 112: ...When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 103 ...

Page 113: ... that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list to...

Page 114: ...the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merge ...

Page 115: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 116: ...se the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch hold ...

Page 117: ... Receive a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 108 ...

Page 118: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 119: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 110 ...

Page 120: ...ange between headphones or speakers touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are ...

Page 121: ...passed touch in the app its notification or on the lock screen Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over...

Page 122: ...ns to switch tracks To set it up 1 Go to Settings Sound Advanced Or open the Moto app and touch Play 2 Touch Media controls and turn it on To switch tracks when the screen is off For the next track press hold the Volume up button For the previous track press hold the Volume down button If this restarts the current track press Volume down again Transfer music files About transferring music You can ...

Page 123: ...pps will find them You re ready to listen Tip To see Bluetooth files you received go to Settings Connected devices Connection preferences Files received via Bluetooth Transfer music from your computer To move your music from your computer to your phone connect them with a USB cable and copy the files to your phone s Music folder Connect a MIDI device To connect a MIDI device 1 Make sure you have A...

Page 124: ...rn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and GPS when you re not using them Wi Fi...

Page 125: ...t using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Settings...

Page 126: ...d 2 Touch Battery Saver Set a schedule Based on percentage 3 Move the slider to adjust the percentage when Battery Saver switches on Tip Battery Saver turns off while your phone is charging It turns back on when you unplug the phone Let it turn off when your phone is charged To turn off automatically when your battery reaches 90 1 Open quick settings then touch hold 2 Touch Battery Saver 3 Make su...

Page 127: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 128: ...s then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photo...

Page 129: ...rage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Books movies or other content that you buy from Play Store and save for offline viewing Other files or images you download from the web When the file...

Page 130: ... your phone Upload music to cloud You can store up to 20 000 songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to your tunes wherever you are You can upload music from your iTunes library Windows Media Player library My Music folder or any folder on your computer To upload your music use Google YT Music for Chrome or ins...

Page 131: ...a usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Scan documents and make copies Scan document to Drive You can scan important docum...

Page 132: ...e document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add multiple widgets one for each fol...

Page 133: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Page 134: ...dvanced Disable Wi Fi scanning 1 Go to Settings Location 2 Touch Wi Fi and Bluetooth scanning 3 Turn Wi Fi scanning off If you turn this off apps that use your location won t work as well Advanced Connect to hidden networks 1 Go to Settings Network internet Wi Fi Add network 2 Enter the SSID network name security type check Show password and enter the password 3 Touch Advanced options and change H...

Page 135: ...ta when the limit is reached 1 Go to Settings Network internet Mobile network Or in quick settings touch hold 2 Touch Data warning limit 3 To set a warning turn Set data warning on then touch Data warning and enter the amount of data 4 To set a usage limit turn Set data limit on then touch Data limit and enter the amount of data Restrict background data About background data Even when you re not a...

Page 136: ...an share your phone s cellular data connection with multiple devices by turning your phone into a Wi Fi hotspot You can also share your internet connection with a single device using USB tethering or Bluetooth tethering Note Your cellular plan must support data sharing If you don t know contact your carrier Set up Wi Fi hotspot 1 Check that cellular data is on If cellular data is off your phone do...

Page 137: ... to find the hotspot s password Tip The first time you turn the hotspot on is added to quick settings After that just swipe the status bar down and touch to turn the hotspot off on Manage hostpot connections To view the number of devices connected to your hotspot In quick settings look below Or go to Settings Network internet Hotspot tethering and look under Wi Fi hotspot By assigning a password f...

Page 138: ...ations To stop the connection touch the notification and turn off USB tethering then disconnect your phone and computer Bluetooth tethering To connect a device to the internet using your phone s cellular data and a Bluetooth connection 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Turn on Bluetooth on your phone and pair with the...

Page 139: ...et a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and internet 130 ...

Page 140: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 141: ...sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically conne...

Page 142: ... this phone sold in certain countries support this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an electronic reader Set up Tap pay 1 Make sure you have Set up a payment app on your phone Install one from Play Store if needed Turned on NFC 2 Go to Settings Apps notifications 3 Touch Advanced Special app access Tap pay 4 Touch ...

Page 143: ...re content from your phone to another device by touching the devices together usually back to back You can share content using the Files app To learn how read Google s help Read NFC tags on posters and signs Receive web links e coupons brochures maps and more from an NFC tag Look for the NFC logo on NFC enabled accessories posters signs and store displays Just touch the back of your phone to withi...

Page 144: ... Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not supported To cast an app 1 Make sure your phone and smart TV or Chromecast are connected to the same Wi Fi network 2 In a cast compatib...

Page 145: ...phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options to watch on TV For example YouTube Settings Watch on TV Link with TV code b Follow the app s onscreen instructions to complete setup 3 Reboot your Wi Fi router 4 Check your TV for firmware and app updates See the TV manufacturer s ...

Page 146: ... 1 Open the content to share 2 Touch or touch Share then select Nearby Share Your phone will look for nearby devices 3 Hold your phone and the other phone close to each other 4 When you see the other phone in your list of nearby devices touch its name to send the item The other person can accept or reject the transfer Get content from someone 1 When someone shares content with you you ll get a not...

Page 147: ...lse is sharing content with the other phone Transfer files between phone and computer USB About USB transfers You can transfer music photos and other files between your phone s storage and computer in either direction Use a USB cable that s capable of data transfer and isn t for charging only When you connect the phone and computer with the USB cable the phone s USB connection type is set to charg...

Page 148: ...e the phone is properly connected to the computer using the steps above If you don t unlock the phone and change the USB connection to allow file transfers you won t see any files on your phone 2 On your computer download the Android File Transfer application from www android com filetransfer and follow the onscreen instructions Location of files Files are stored in these folders on your phone DCI...

Page 149: ...references Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer settings on connected computer Print 1 Open the item to print such as A photo in Photos An email A document in Drive A web page in Chrome 2 Touch or Print If you re using Chrome S...

Page 150: ...ing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive multimedia text messages Sending high resolution photos via text message uses more more data Photos and video remain available until the recipient deletes the message High quality videos are too large and cannot be shared in text messages Learn how Email Good for Sharing one...

Page 151: ...ata charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You can easily delete it or turn off sharing Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and shari...

Page 152: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 153: ...t touch Manage 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name then turn Pop on screen off for the category Tip To prevent...

Page 154: ...Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Advanced and turn Override Do Not Disturb on Turn notifications on for an app If an app isn t sending notifications but you want it to 1 Go to Settings Apps notifications Notifications 2 Touch See all from last days 3 At the top touch and select Turned off 4 Turn notification...

Page 155: ...Sensitive notifications off You ll get lock screen notifications for an incoming email or chat but they won t include message details For finer control leave this on to allow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide s...

Page 156: ...e schedule 1 Go to Settings Display Night Light 2 Touch Schedule then To start and stop at specified times touch and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise Turn on off any time To turn Night Light on or off at any time open quick settings and touch or If it s not in quick settings add it by turning Night Light on for the first time Go to Settings Display Nigh...

Page 157: ...w on battery Battery Saver switches temporarily to the dark background until the phone has charged To turn it on or off 1 Go to Settings Display 2 Touch Advanced 3 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Show apps full screen By default apps avoid the banded area across the front camera but you can set your ap...

Page 158: ...ng only the pixels needed and showing notifications delivered since you last woke your screen You can select which apps show notifications and limit content to control your privacy These notifications aren t displayed When the phone is in your pocket or purse When the phone is lying face down When you are on a call When Do Not Disturb is on Respond to Peek Display notifications Check for notificat...

Page 159: ...he notifications turn Peek Display on Change screen timeout Change when your screen turns off 1 Go to Settings Display Advanced 2 Touch Screen timeout and select the time of inactivity before your phone sleeps Tip Set a shorter time to extend battery life Stay on until you look away Use Attentive Display to keep the screen on when you re looking at it and turn it off when you look away Your screen...

Page 160: ...spot on your home screen then touch Home settings Allow Home screen rotation Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colors 3 Choose one To see the most accurate colors touch Natural To see accurate colors with more vividness touch Boosted To see the most vivid colors touch Saturated Tips If c...

Page 161: ...or chat but they won t include message details Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen display 2 Touch Lock screen message 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Qui...

Page 162: ...ree finger screenshot and Screenshot toolkit make it easy to capture and enhance your screenshots You can turn them on or off any time 1 Go to Settings Display 2 Turn Three finger screenshot and Screenshot toolkit on or off Tip You can also turn these on off in the Moto app Other settings Display 153 ...

Page 163: ... quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App permission b Touch the app name c Select Deny Review services us...

Page 164: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 165: ...tern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps You...

Page 166: ...fault If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Goo...

Page 167: ...r PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car audio syst...

Page 168: ...ou want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1...

Page 169: ...vice the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then touch Trusted devices 4 Touch the device name then touch OK to confirm Manually lock phone If you need to make sure the phone stays locked even when you re connected to a trusted device you can manually lock the phone On the lock screen touch The phone stays locked unti...

Page 170: ...ed to swipe up on the lock screen before seeing your home screen or last used app To unlock by raising your phone and looking at the screen turn Lift to unlock on Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Face matching data is stored securely on the phone Unlock your phone Show your face to the lock screen If it doesn t recognize you it s...

Page 171: ... services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired To add a location touch Add trusted place Verify yo...

Page 172: ...ck 4 Unlock your phone then touch On body detection 5 Turn it on Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the back of your phon...

Page 173: ...or with third party apps Be sure the app supports fingerprint recognition Install the app and open its settings to adjust options like enabling fingerprint unlock Consult the app s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed since...

Page 174: ...ing Use pinning to keep the current app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin 1 Go to Settings Security Advanced Screen pinning 2 Turn screen pinning on 3 By default you must always enter your pattern PIN or password when unpinning a screen If you don t want thi...

Page 175: ...r carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security 3 Under SIM CARD LOCK touch the SIM name 4 Turn Lock SIM card on 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you ac...

Page 176: ... open the Play Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the type of accou...

Page 177: ...nt About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync doesn t remove the app or your data ...

Page 178: ...f To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem Select an issue to see troubleshooting steps Account sync issues Forgot pa...

Page 179: ... information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 170 ...

Page 180: ...e here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Select an option and turn it on To touch the screen three times choose Magnify ...

Page 181: ...or unlock the screen turn on Screen locking sounds To hear a click when you touch something on the screen turn on Touch sounds To feel a vibration when you type on the keyboard turn on Touch vibration If you don t want any of these sounds just turn them off Hear other notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of o...

Page 182: ... confirmation that TalkBack is on or off You can change the accessibility feature associated with this shortcut Or turn TalkBack off 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service off More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically captio...

Page 183: ...ets you use text to communicate during a phone call Your phone sends text as you type and the recipient can read your message while you write RTT Uses call minutes just like a voice call Doesn t require additional accessories To turn RTT on 1 Touch 2 Touch Settings Accessibility 3 Touch the real time text option and turn it on or select when you want it to appear To make a call with RTT 1 Touch 2 ...

Page 184: ... Switch Access 1 Go to Settings Accessibility 2 Touch Switch Access 3 Turn Use service on 4 Follow onscreen instructions to select Number of switches Scanning options Switch assignments To adjust Switch Access later 1 Go to Settings Accessibility 2 Touch Switch Access Settings 3 Adjust options Use Switch Access To start scanning and highlighting items on the screen press the assigned switch or key...

Page 185: ...ing 3 button navigation 1 At the bottom of the screen touch If you ve set other accessibility tools to use this icon touch hold it to switch between tools 2 Choose an option from the menu Press Volume buttons for accessibility services You can press the Volume buttons to turn an accessibility feature of your choice TalkBack Switch Access on or off To enable the shortcut 1 Go to Settings Accessibil...

Page 186: ...3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch or 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or ...

Page 187: ...k 1 On the keyboard touch or 2 Touch Text correction 3 Adjust settings If you don t want words corrected while you type turn Auto correction off If you don t want misspelled words to be underlined turn Spell check off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the ...

Page 188: ...hen switch between languages on the keyboard by touching Open apps faster with Adaptive performance Adaptive performance has artificial intelligence AI that learns which apps you use most then manages your phone s memory more efficiently so that they open faster To turn this feature on or off 1 Go to Settings System Adaptive performance 2 Turn it on or Other settings System Languages input 179 ...

Page 189: ...ch and move the slider Learn more 3 button navigation Use the and buttons Learn more Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications and quick settings when you swipe it Set it up 1 Go to Settings System Gestures 2 Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint sensor Swipe once to view notifications S...

Page 190: ... capture off But if you use a screen lock don t worry only your Camera app is accessible To view existing photos or access any other features or apps you must unlock your phone To turn Quick capture on or off 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Turn Quick capture on or off Back up phone Back up to Google You can automatically back up the following items to yo...

Page 191: ...les that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Manage your backup in Drive On your phone 1 Open the Drive app 2 Touch Backups To learn about managing phone backups from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings ...

Page 192: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 193: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 194: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 195: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Page 196: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 197: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 198: ...one app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart yo...

Page 199: ...ent issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the phone c Turn the phone on 3 Check that the card is mounted a Go to Settings Storage b If you see Ejected under the card name touch the name then touch MOUNT c Turn your phone off and then on again 4 Check tha...

Page 200: ...ties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card reader and an SD card formatter app on a Windows computer Formatting the card erases all data on the card Before you reformat if you can access your SD card files from your PC copy them to your computer Then use the SD card formatter app to format y...

Page 201: ...2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 192 ...

Page 202: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Page 203: ...o is routed to the Bluetooth device 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Check that notifications are enabled for the Phone app a Touch hold then t...

Page 204: ...h particularly if you are indoors 2 Turn your phone off and then on again Press and hold the Power button then touch Power off Then turn it on to establish a new connection with the network 3 During a call check that the proximity sensor works by covering it to confirm that it turns off your screen preventing accidental touches during calls You can also download an app to automatically lock your s...

Page 205: ...the headset is inserted completely into the headset jack 2 If you are using a case or cover remove it and re insert the headset to see if it was interfering 3 Try a different headset to determine if the issue is with the original headset Earpiece 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check tha...

Page 206: ...Can t make receive calls Try these troubleshooting steps Fix a problem Call and SIM issues 197 ...

Page 207: ... On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once the battery cools dow...

Page 208: ...al a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your battery life Fix a problem Battery issues 199 ...

Page 209: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 210: ...el on your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifi...

Page 211: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 212: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 213: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 204 ...

Page 214: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 215: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 216: ...n them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the ...

Page 217: ...If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud...

Page 218: ...ur if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera...

Page 219: ...lobal 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associated with iMessaging You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you h...

Page 220: ...r updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 211 ...

Page 221: ...ailable Types of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for...

Page 222: ...es Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on y...

Page 223: ...r button to select it Allow several seconds for the reset to complete 8 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to power up normally 9 If you reset your phone because you suspect a third par...

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