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Motorola Moto G100, User Manual

The Motorola Moto G100 is a cutting-edge smartphone that offers exceptional performance and features. With its powerful processor and impressive camera setup, this device delivers premium user experience. To ensure you can optimize every feature, download the comprehensive user manual for free at manualshive.com to make the most out of your Moto G100.

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1. Open the app from which files are missing.
2. In the app's settings, set the storage location to be the SD card, not internal or phone memory.

Computer can't view files on SD card

After each troubleshooting step, check to see if your issue is fixed:
1. Use a USB cable that’s capable of data transfer and isn’t for charging only.
2. Be sure you have 

set the USB connection type

 to allow file transfer.

Fix a problem : Hardware issues

200

Summary of Contents for Moto G100

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...us bar icons 17 Phone terms you should know 21 Get around on your phone 23 Learn gestures 23 Move between apps and screens 24 Use quick settings 25 Turn screen off and on 28 Adjust volumes 28 Frequently used tools 31 Turn flashlight on and off 31 Take screenshots 31 Record your screen 32 Control phone with your voice 33 Get directions to a location 34 Use clock and weather widget 35 Manage time sp...

Page 4: ...on screen 59 View notifications 61 About Moto experiences 62 Enhance your gaming 63 Manage your apps 66 Install or update apps 66 Manage or delete apps 68 Protect against harmful apps 70 Search and browse 72 Search the web 72 Search your phone 74 Browse websites 75 Text messaging 77 About text and multimedia messages 77 Read send manage text messages 77 Add attachments 80 Save attachments from tex...

Page 5: ... Make calls 96 During a call 97 Make video calls 99 Make conference calls 99 Block calls and texts 99 Turn call waiting on and off 100 View and delete call history 101 Make emergency call from locked phone 102 Contacts 103 Add contacts 103 Edit or delete contacts 104 Star your favorite contacts 105 Sort contacts 105 Share contacts 106 Voicemail 108 Use voicemail 108 Send all calls from contact to ...

Page 6: ...ected devices 129 Connect with Bluetooth 129 Connect with Wi Fi Direct 131 Make contactless payments 131 Share or receive with NFC 132 Ready For 133 About Ready For 133 Set up phone for external display 133 Mobile desktop 135 Video calls and recording 137 Gaming 139 Cast screen or media to TV 139 Share files and links with nearby Android phones 141 Transfer files between phone and computer USB 143...

Page 7: ...63 Lock and unlock phone 164 Set screen lock 164 Adjust lock options 165 Unlock with trusted devices 166 Unlock with your face 167 Unlock at trusted places 168 Keep phone unlocked while it s on you 169 Use fingerprint security 169 Pin an app screen 171 Lock SIM card 172 Accounts 174 Add or remove accounts 174 Change name info in your Google account 175 Sync apps with your Google account 175 Contro...

Page 8: ...r hot 195 Phone won t turn on 196 Phone restarts or crashes 196 Screen is frozen or won t respond 197 Screen displays wrong colors 198 SD card problems 198 Call and SIM issues 201 Problems making receiving calls 201 Problems during calls 202 Battery issues 205 Charging problems 205 Battery drains too fast 206 Bluetooth Wi Fi USB issues 207 Bluetooth problems 207 Wi Fi problems 209 Can t transfer f...

Page 9: ...Gmail problems 218 Play Store problems 218 Maintenance procedures 219 Update Android software 219 Reset Wi Fi cellular data and Bluetooth 219 Reset phone 220 Get more help 221 moto g100 ix ...

Page 10: ...y for SIM and SD card 2 Google Assistant button 3 Ultra wide camera To learn more read help in the Camera app 4 Proximity sensor 5 Microphone 6 Earpiece 7 Front camera 8 Volume up down button 9 Power button and fingerprint sensor Set up phone 1 ...

Page 11: ...your phone clean is to wipe it thoroughly with a dry soft cloth Avoid abrasive cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and a...

Page 12: ...our phone as this could damage the water repellent features Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 1 TB A Class 2 4 or 6 card is sufficient Your phone uses the card as portable storage for media files photos videos and music Because it s portable you can easily swap the card and its content between devices After you insert the card b...

Page 13: ...en your phone supports dual SIMs 4 Push the tray back into the phone 5 If you inserted an SD card format it now If you inserted two SIMs you ll receive a notification to set them up Swipe the notification down and touch it to manage dual SIMs If you see troubleshoot the issue Note If you need to activate a SIM contact your carrier Fix a problem Select a problem to see troubleshooting steps SIM car...

Page 14: ...hone open Drive and then a Sign in with your Google account If you don t have one you can create it now b Touch Settings Backup and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does an...

Page 15: ...ext messages Multimedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts from SIM If you have a SIM ...

Page 16: ...instructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data SMS voice calls video calls or contacts 1 Go to Settings Network internet SIM cards 2 Touch each...

Page 17: ...wipe down on the screen 2 Touch Voicemail 3 Touch Advanced Settings 4 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set up personal email You can add multiple email accounts of the following types Gmail Personal email from other providers IMAP POP If...

Page 18: ...ail address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then touch Add another account 3 Touch Exchange and Of...

Page 19: ...ort message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If Android E...

Page 20: ...es to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call Set your schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Protect your phone Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you lose your phone set up Find My Dev...

Page 21: ... information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can repl...

Page 22: ...espond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice command Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 13 ...

Page 23: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Page 24: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Page 25: ...pps that let you play too access your photos videos music from any device when you log in with your Google account Use YT Music to upload your iTunes library File sharing If you used AirDrop on your iPhone now you ll use Nearby Share to easily share files or links with friends About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t ha...

Page 26: ...ontains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status ico...

Page 27: ...ur carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Learn the ...

Page 28: ... USB tethering enabled SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on Learn the basics New to Android 19 ...

Page 29: ...otection is limiting battery to 80 Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Learn the basics New to Android 20 ...

Page 30: ...the network towers You also send data and access the Internet on this network Carriers use different technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or loc...

Page 31: ... home screen that displays the time and icons that tell you about your phone s battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access...

Page 32: ...on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different directions up down left right for different...

Page 33: ...rint security Tap twice See shortcuts for opening apps actions tools and contacts You can turn this gesture Power touch on in Settings or in the Moto app 1 Open the app or contact 2 Customize these shortcuts replace delete or rearrange Move between apps and screens Choose how to get around You can change how you move between apps and screens using your touch screen Settings System Gestures System ...

Page 34: ...ne screen returns you to the home screen from any app lets you switch between recent apps Tip For visual assistance you can add to open the Accessibility Menu or magnify what s on the screen Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the to...

Page 35: ...Icon Setting Wi Fi Bluetooth Do Not Disturb Flashlight Audio effects You can add this to quick settings Auto rotate Battery Saver Mobile data Airplane mode Learn the basics Get around on your phone 26 ...

Page 36: ...spot Appears after you turn on hotspot the first time You can also slide to adjust screen brightness Open all settings To open the full list of all settings Open quick settings and touch Or open the Settings app Tip You can search the Settings app to find what you need quickly Just touch at the top of the app and type your search term Learn the basics Get around on your phone 27 ...

Page 37: ...stays dark follow these steps Turn screen off and on manually To turn the screen on Press the Power button If you ve set up a screen lock you need to unlock it If you ve added your fingerprint to the phone touch the sensor to wake and unlock your phone Your screen automatically turns on when you have an incoming call To turn the screen off Press the Power button When you set down your phone it s g...

Page 38: ...edia volume 4 Touch to access all volume controls call ring alarm media Set app volumes and auto mute apps You can adjust the volume of each app Also your phone can learn to automatically mute apps you usually do You can review and adjust the list of apps at any time Set it up 1 Go to Settings Sound 2 Touch Multi volume and turn it on Adjust app volumes 1 Press a Volume button then touch 2 Slide t...

Page 39: ...e instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To enabl...

Page 40: ...Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Drag from the bottom of the screen and hold to see recent apps then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more c...

Page 41: ...ange Touch Done Discard to close without saving or touch Done Save Find screenshots later Open the Photos app and touch Library Screenshots Record your screen You can record a video of your screen while you re using it You can choose to include your audio or a selfie video when recording Record screen 1 To start recording Open quick settings and touch If you re playing a game and Gametime is on to...

Page 42: ...d your phone s sound To include a selfie video in the corner touch To turn the selfie video off touch You can adjust more options like frames per second or screen touches in phone Settings Learn more View recordings To view a recording immediately after you capture it swipe down from the top of the screen and touch the notification To view any time open the Photos Files or other media viewing app ...

Page 43: ...ou need to get your assistant s attention by touch instead of voice or turn off Battery Saver If it s off then follow the remaining steps 2 Open the Google app 3 Touch More Settings Voice 4 Touch Voice Match Voice model 5 Touch Retrain voice model Get directions to a location Navigation and battery life Navigation is one of the most power intensive apps so keep your phone plugged into a high quali...

Page 44: ...touch the shortcut and your phone will talk you through the directions Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms your calendar and the weather 1 Touch hold the home screen 2 Touch Widgets 3 Touch hold the Moto Widget widget then drag it to a home screen page Set or delete alarms 1 Touch the time 2 Adjust alarms To use an e...

Page 45: ... show on the widget If you want a different city s weather shown on the widget select its button from the list of locations Remove location 1 Touch the temperature 2 Touch 3 Touch next to the city s name View forecasts 1 Touch the current temperature on the widget to open the forecast 2 Then To switch between forecasts for multiple locations you added swipe right and left To see more details on th...

Page 46: ...this feature touch Show your data 3 Review the chart to see Time you spent using phone today Which apps you ve had on screen and for how long How often you unlocked the phone today How many notifications you ve gotten 4 For more information touch a label on the chart For example to see your screen time for the week touch today s usage time Tip To find Digital Wellbeing parental controls as an app ...

Page 47: ...mode is on You ll see in the status bar You won t be able to use the selected apps and won t get notifications from them Tip To add Focus mode to quick settings open quick settings touch then drag the tile where you want it To turn Focus mode off Open quick settings and touch Or on the notification touch Turn off now To turn it off for a short period touch Take a break To remove the schedule 1 Do ...

Page 48: ...s monitor app usage and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3 Follow onscree...

Page 49: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 50: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 51: ...d download an app Use voice typing 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t re...

Page 52: ... bottom of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip Yo...

Page 53: ... home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for various apps Not all apps include ta...

Page 54: ...e app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen 2 Drag it onto another to group them together then release when a circle forms around them Th...

Page 55: ...rs Get different launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen 1 Search for launcher in Play Store 2 Read through the choices ...

Page 56: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 57: ...the ringtone turn Synchronized ring vibration on or off Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then...

Page 58: ...Check that your ringtone volume is set to Enhance sound Select sound profiles You can select a preset sound profile for your loudspeaker headphones or other connected device and your phone will remember the next time you connect it 1 Go to Settings Sound Audio effects 2 Touch Settings 3 Turn Auto off Then select Music Music Game Podcast or Meeting 4 To customize a selected sound profile next to th...

Page 59: ...hrough the loudspeaker 1 Go to Settings Sound Audio effects 2 Touch About 3 Tap the image three times to add the on off switch 4 Turn it off Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you re busy use Do Not Disturb to mute sounds stop vibration and block notifications Turn it on 1 Open quick settings and touch You ll see in the status bar when Do Not Disturb...

Page 60: ... 2 Touch People 3 Choose what and who to allow Conversations Allow all or priority conversations or allow none Touch to make selections Calls Allow calls from starred contacts other contacts all callers or none You can also allow calls if the same person calls twice in 15 minutes turn Allow repeat callers on Messages Allow messages from starred contacts other contacts anyone or none Choose interru...

Page 61: ...ns Custom Start with not seeing or hearing notifications and make small adjustments like allowing notification dots Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold 2 Touch Schedules 3 Do one of the following To use an existing one turn it on To create ...

Page 62: ...3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was readin...

Page 63: ...d Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 54 ...

Page 64: ...tor Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Conta...

Page 65: ... entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings including privacy Google One Get expanded storage Google support and other member benefits with a paid subscript...

Page 66: ...sages Moto Select available gestures for phone shortcuts and control notifications News See headlines weather and information on your favorite topics and locations Phone Make calls Photos Manage photos and upload them automatically to your private album Play Store Get apps for your phone as well as books magazines music and movies and access them from your computer or any Android device Podcasts F...

Page 67: ... favorite albums singles and live performances and get recommendations for new music Get more apps You can download free and paid apps from Play Store Tip Swipe up and touch Search apps Type the missing app s name to go to Play Store and install with one touch Get help for an app 1 Open the app 2 Touch or 3 Look for Help or Settings Help Switch between recent apps 1 Drag up from the bottom of the ...

Page 68: ...bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps You can change the background color of your app list to be light or dark See how long you use each app and set app timers to improve your digital wellbeing You can print from many app...

Page 69: ...n picture With some apps you can watch video in a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps touch or swipe up from the bottom of the screen The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice To close it drag it to ...

Page 70: ...an take action For example a notification for an incoming call might appear while you re watching a video so that you can answer or dismiss the call If an app icon has a notification dot you can touch hold it to see the most recent notification What you can do with notifications Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without ...

Page 71: ...r in Settings Turn gestures on off Perform everyday tasks with quick motions You turn each gesture on off independently Touch Learn more links to learn how to use and turn gestures on off Use three fingers to take a screenshot Learn more Make a chopping motion to turn the flashlight on or off Learn more Twist your wrist twice quickly to open the camera from any screen Learn more Use the navigation...

Page 72: ...uch or slide right To change how you open the toolkit adjust the swipe position or hide the toolkit 1 Touch or swipe right 2 Touch Toolkit access Customize display and sound for gaming 1 During a game open the toolkit and touch If you re not playing open the Moto app and touch Play Gametime Settings 2 To keep brightness at a fixed level while gaming turn Disable adaptive brightness on Tip For the ...

Page 73: ...s to your gaming friends When you open the app from the toolkit during a game it appears in a small freeform window that you can reposition To add apps to the toolkit 1 Be sure you ve installed and set up the social app 2 During a game open the toolkit and touch Or open the Moto app and touch Play Gametime Settings 3 Touch App shortcuts If needed download the app you want to use from Play Store 4 ...

Page 74: ...olkit and touch Or open the Moto app and touch Play Gametime Settings 2 Touch Game management 3 Add or remove games Touch to add a game Touch to remove a game You ll no longer be able to use the toolkit or settings during games you remove Apps 65 ...

Page 75: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 76: ...ore app 2 Touch My apps games 3 Touch the Installed tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 77: ...the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phone and see if ...

Page 78: ... you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone an...

Page 79: ...en t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Google Play Protect finds a potentiall...

Page 80: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 71 ...

Page 81: ...your search term 1 Touch the Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR co...

Page 82: ...hen touch To learn more read Google s help Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings and turn Nearby place...

Page 83: ...you re not seeing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH...

Page 84: ...web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your home screen To search for text on that page touch Find in page To open a link touch it To see options for opening a link in a new tab and copying or sharing a link touch hold the link To print the page touch Share Print If you don t see your printer listed set up your print service 4 To return to the previous page ...

Page 85: ...r search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 76 ...

Page 86: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 87: ... hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag to your home s...

Page 88: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Page 89: ...To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation You ll see their contact information 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellul...

Page 90: ...e Messages app touch Settings 2 Do one of the following If you have a single SIM touch Advanced If your phone allows dual SIMs touch the SIM you use for text messaging 3 Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to ...

Page 91: ...xt messages on your computer Pair your computer and the Messages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your c...

Page 92: ...n a paired computer for 14 days you re automatically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the...

Page 93: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 94: ...your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most...

Page 95: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 96: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 87 ...

Page 97: ...ave multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming eve...

Page 98: ...dit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Googl...

Page 99: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 90 ...

Page 100: ... OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock...

Page 101: ... touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the count...

Page 102: ...splayed on the lock screen and other displays Set date and time manually 1 Go to Settings System Date time 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view m...

Page 103: ...2 Touch Settings Automatic home clock 3 Touch Home time zone then select your home time zone Apps Clock app 94 ...

Page 104: ...r calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Reject incoming call If you don t want to talk to the caller you can Divert the call to voicemail On the...

Page 105: ...your settings to make sure your phone is screening calls at the appropriate times If you re having other problems try these troubleshooting steps Make calls Make a call 1 Touch 2 Touch and enter a number 3 If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact info...

Page 106: ...uch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to Settings Apps notifications 2 Touch Default apps Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change yo...

Page 107: ... waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call is put on hold To switch between calls touch To merge the calls touch Record calls Not all carriers and countries support this feature To record an incoming or outgoing call On the call screen touch to start and to stop You can t start recording when you re on mute on hold or on ...

Page 108: ...information touch Help Feedback Get an app to make video calls There are many video calling apps to choose from on Play Store like WhatsApp Skype and more 1 Open the Play Store app 2 Search for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c...

Page 109: ...ck a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch Spam blocked 2 Touch the blocked conversation 3 Touch UNBLOCK Turn call waiting on and off When you re on a call and a new call comes in the new call is sent to voicemail If you want to be notified of new calls instead turn on call waiting Note Some carriers automatically ...

Page 110: ...n call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you answered incoming Call you made outgoing 4 To learn more about a call touch it then touch To see only your missed calls 1 Touch 2 Touch ...

Page 111: ... hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency to see the dialer 3 Enter the emergency n...

Page 112: ... that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list to...

Page 113: ...the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merge ...

Page 114: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 115: ...app use the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch ...

Page 116: ...a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 107 ...

Page 117: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 118: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 109 ...

Page 119: ...ed Or open the Moto app and touch Play 2 Touch Media controls and turn it on To switch tracks when the screen is off For the next track press hold the Volume up button For the previous track press hold the Volume down button If this restarts the current track press Volume down again Transfer music files About transferring music You can transfer purchased music files stored on your devices between ...

Page 120: ...nd them You re ready to listen Tip To see Bluetooth files you received go to Settings Connected devices Connection preferences Files received via Bluetooth Transfer music from your computer To move your music from your computer to your phone connect them with a USB cable and copy the files to your phone s Music folder Connect a MIDI device To connect a MIDI device 1 Make sure you have A USB cable ...

Page 121: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Page 122: ...ttery Or open quick settings then touch hold 2 Touch Optimized charging 3 Turn Scheduled charging on 4 Enter times to Start and End fully charged Keep adaptive battery and battery optimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequentl...

Page 123: ...feature on or off 1 Go to Settings Battery Overcharge protection 2 Turn it on or off Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery until the next charge To save power your phone will Switch your background to Dark theme Lower the display refresh rate Turn off Live Caption Wait until you look at an app to refresh its content like email or news S...

Page 124: ...g the phone Let it turn off when your phone is charged To turn off automatically when your battery reaches 90 1 Open quick settings then touch hold 2 Touch Battery Saver 3 Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery perce...

Page 125: ...from other devices Benefits include Access your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or y...

Page 126: ...s then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photo...

Page 127: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Page 128: ...scan your phone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store songs from your library in the cloud for free with Google YT Music not available in all countries The...

Page 129: ...ms in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in...

Page 130: ...ou ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on ...

Page 131: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Page 132: ...password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use...

Page 133: ...g them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low you can use Data Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app When you turn off background data for an app i...

Page 134: ... Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To prevent others from seeing your phone s network name check Hide my device To see the current password touch Hotspot password If the hotspot signal is experiencing interference touch Advanced and change the b...

Page 135: ...ur hotspot In quick settings look below Or go to Settings Network internet Hotspot tethering and look under Wi Fi hotspot By assigning a password for your hotspot you ensure that people can t connect to your hotspot without your knowledge or permission To disconnect all devices and prevent them from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue us...

Page 136: ...otspot keeping a password prevents unauthorized usage of your cellular data USB tethering To connect a device to the internet using your phone s cellular data and a USB cable 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network internet H...

Page 137: ...wall Contact your network administrator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stor...

Page 138: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 139: ...sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically conne...

Page 140: ...upport this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an electronic reader Set up contactless payment 1 Make sure you have Set up a payment app on your phone Install one from Play Store if needed Turned on NFC 2 Go to Settings Connected devices Connection preferences 3 Touch NFC and make sure it s on 4 Touch Contactless pay...

Page 141: ... your phone doesn t support NFC Share content between devices Share content from your phone to another device by touching the devices together usually back to back You can share content using the Files app To learn how read Google s help Read NFC tags on posters and signs Receive web links e coupons brochures maps and more from an NFC tag Look for the NFC logo on NFC enabled accessories posters si...

Page 142: ...dy For you need Video enabled USB 3 1 USB C cable or USB C to HDMI adapter External display with HDMI or USB C port To connect phone 1 Use USB C cable or USB C to HDMI cable to connect phone with external display Tips If the external display doesn t detect the phone automatically change the display s input to the port that s connected to the phone If the HDMI port on your monitor is obstructed use...

Page 143: ... Select the app you want to use Some phone apps are not compatible with an external display If a Bluetooth mouse is paired with your phone use the mouse to launch an app Otherwise use your phone screen as a trackpad For the best viewing experience you may need to adjust display mode brightness or overscan on your external display Switch experience On your phone s home screen touch the bubble to ch...

Page 144: ...skbar at the bottom of the Mobile desktop The taskbar is always visible in the Mobile desktop experience In other experiences move the pointer to the bottom edge of the display to open the taskbar Open app tray to launch phone apps Apps that are not compatible with external displays may be used only on your phone Search internet View select or close apps that are running on the external display Go...

Page 145: ...p click to view apps on your phone 2 Right click if using trackpad tap with two fingers app then select Add shortcut to desktop To delete a shortcut on your Mobile desktop right click the shortcut then select Delete shortcut Change Mobile desktop settings Mobile desktop settings are independent of your phone settings To change Mobile desktop settings 1 From the Mobile desktop click 2 Do any of the...

Page 146: ...nnector position on the dock before docking the phone You can remove the fan cooled phone holder from the Ready For dock stand and attach it to a third party tripod 2 Connect dock to external display with cable 3 Select the Video chat experience 4 Use your phone as a trackpad or a Bluetooth mouse to select the video call app you want to use To use a different video app install it on your phone 5 U...

Page 147: ...ing on When Subject tracking is on Ready For chooses camera sensors automatically When Subject tracking is off and the front or rear camera has multiple sensors choose which sensor you want to use Subject tracking works best when subjects are within 2m from the phone and within an angle of view up to 107 degrees when using rear cameras 4 Adjust Tracking sensitivity to control how quickly the camer...

Page 148: ...by hovering your pointer over the left edge of the display To keep your phone cool while gaming use the Ready For dock with a built in fan For a console like experience pair a Bluetooth controller with your phone to open controller compatible games in full screen mode For the best gaming experience use an HOGP Bluetooth HID Over GATT Protocol controller Controller shortcuts L1 R1 Start opens Media...

Page 149: ...not supported To cast an app 1 Make sure your phone and smart TV or Chromecast are connected to the same Wi Fi network 2 In a cast compatible app like YouTube touch If you don t see or don t see your TV listed in the casting options try these troubleshooting steps While casting You ll see in the status bar You can still make and receive calls and use your phone s other features To stop casting In ...

Page 150: ...4 Check your TV for firmware and app updates See the TV manufacturer s support website for information 5 Check your TV manufacturer s support website to make sure the app is still supported on your TV model Check for app help If you re having issues casting with one of these apps check their help center for troubleshooting information Netflix Amazon Prime Video YouTube Google TV Share files and li...

Page 151: ...hoose who can see you for sharing No one can share with you when your screen is locked To adjust who can share with you when your screen is unlocked 1 Open quick settings and touch Or go to Settings Connected devices Connection preferences Nearby Share 2 Touch and choose who can see your phone for sharing All contacts Your phone is visible to your contacts who are nearby while your screen is on an...

Page 152: ...er with a USB cable 2 Unlock the phone 3 Change the USB connection type to allow file transfers a Swipe down from the top of your home screen and touch the Charging this device via USB notification b To transfer any type of file touch File transfer Or to transfer only photos and videos touch PTP Transfer files On a Windows computer 1 Ensure the phone is properly connected to the computer using the...

Page 153: ... problems try these troubleshooting steps Print from your phone Set up Wi Fi or Wi Fi Direct To connect your printer and phone 1 Before you begin If your printer is connected to a Wi Fi network be sure the phone and your printer are connected to the same network If your printer supports Wi Fi Direct set up a direct connection between the phone and printer 2 Go to Settings Connected devices Connect...

Page 154: ...n sharing photos and videos When deciding how to share your photos or videos consider these factors Resolution high versus low of the photo or video high resolution uses more data Number of photos to share one photo or a few or an entire vacation album Whether you want to share on the internet or from device to device Length of availability for sharing Ways to share Method Description Nearby Share...

Page 155: ...a few photos Sharing with a friend or group Things to consider Some email providers limit attachment sizes For large files upload the file to a cloud storage and email the link instead of the file Email attachments remain available for download until the recipient deletes the email Learn how Cloud Good for Sharing high resolution photos multiple photos entire albums and videos Controlling sharing ...

Page 156: ...delete it or turn off sharing Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and connected with another device Co...

Page 157: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 158: ...the bottom of the list touch Manage 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type ...

Page 159: ...nly some apps let you do this Change notification volume To adjust the volume level of all notifications 1 Press a Volume button and on the screen touch 2 Adjust the Ring volume slider Change notification sound To change the sound for all app notifications 1 Go to Settings Sound Advanced Default notification sound 2 Do one of the following To change it choose a new sound To turn notification sound...

Page 160: ...h Advanced 3 Turn Allow notification snoozing on Control notification dots and bubbles Some conversations can appear as bubbles floating on top of other apps and your home screen for easy control To turn bubbles on or off for all apps 1 Go to Settings Apps notifications Notifications 2 Touch Bubbles and turn them on or off You can control whether app icons show dots to alert you about unread notif...

Page 161: ...llow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock screen notifications for all apps to Show conversations default and silent 2 Touch hold the app icon then touch Notificatio...

Page 162: ... Go to Settings Display Night Light 2 Touch Schedule then To start and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise Turn on off any time To turn Night Light on or off at any time open quick settings and touch or If it s not in quick settings add it by turning Night Light on for the first time Go to Settings ...

Page 163: ...y Saver switches temporarily to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a schedule 1 Go to Settings Display 2 Touch Schedule then select one To start and stop at specified times touch Turns on at custom time and en...

Page 164: ...if you re using 3 button navigation 2 Touch Full screen to switch it on or off extends the app screen around the camera prevents the app from extending around the camera See Peek Display notifications About Peek Display notifications When your screen is off battery friendly notifications fade in and out lighting only the pixels needed and showing notifications delivered since you last woke your sc...

Page 165: ...cking the phone turn Safe reply off To require unlocking to reply keep it on To stop specific apps from showing these notifications touch Block apps and touch the app s name For more privacy when the screen is locked touch Level of details to show To see a black background for these notifications instead of an animated one that fades in and out turn Animated background off Stop Peek Display notifi...

Page 166: ...sity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colors 3 Choose one To see the most accurate colors including DCI P3 color space touch Natural To see accurate colors with more vividness touch Boosted To see the most vivid colors touch Saturated Tips If colors don t appear as you expect troubleshoot the issue here If you re color blind use col...

Page 167: ...e font s style If you need more help seeing the screen turn on accessibility features like magnification to zoom in and out or a screen reader to hear audio descriptions of what you touch on the screen Set recording options You can adjust settings before recording your screen 1 Open recording options In quick settings touch hold Or go to Settings Display Advanced Screen record If you re playing a ...

Page 168: ...nlocking make it easier to keep your phone secure and minimize when you need to enter your PIN pattern or password But sometimes you need to trade convenience for more security You can temporarily tighten locks and prevent lock screen notifications To set it up 1 Go to Settings Display Advanced Lock screen 2 Turn Show lockdown option on To use it 1 Touch hold the Power button 2 Touch Lockdown Your...

Page 169: ...ttings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Security Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review ser...

Page 170: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 171: ...tern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps You...

Page 172: ...fault If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Goo...

Page 173: ...code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car ...

Page 174: ...ocking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You can hide your password or pattern to p...

Page 175: ...ts and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then touch T...

Page 176: ...phone then touch Face Unlock 5 Follow the onscreen instructions Be sure to frame your entire face with the outline If Skip lock screen is on then your phone unlocks right to your home screen or last used app when your face is matched For more privacy turn Skip lock screen off when your face is matched you ll need to swipe up on the lock screen before seeing your home screen or last used app To unl...

Page 177: ...e phone at trusted places when needed 1 Make sure you have Set a screen lock on the phone Turned on location services Entered your Home and Work locations in Maps Your places if desired 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the ...

Page 178: ...and it stays unlocked until you set it down or manually lock it 1 Make sure you have set a screen lock 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock ...

Page 179: ...nd enter your pattern PIN or password to verify your identity 3 Touch next to the fingerprint Use fingerprint to unlock phone To wake and unlock your screen or any time you see on the screen touch the sensor to verify your identity Tip You can temporarily tighten security by turning off fingerprint unlocking and lock screen notifications with Lockdown mode Use fingerprint to sign in to apps To use...

Page 180: ... Check for app updates Open the Play Store app and touch My apps games 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If the sensor works correctly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM cleaners 5 Reset the phone Pin an app scr...

Page 181: ...an optional SIM card lock which prevents others from using your cellular plan and accessing account information if your phone is stolen If you add a SIM lock you will be prompted to enter the PIN each time you swap SIM cards or restart the phone 1 Be sure you have the PIN your carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security 3 Under SIM CARD LO...

Page 182: ... contact your carrier for a PIN unlock key PUK 2 Go to Settings Security 3 Under SIM CARD LOCK touch the SIM name 4 If Lock SIM card is off turn it on 5 Touch Change SIM PIN 6 Enter the previous PIN and touch OK 7 Enter a new PIN and touch OK 8 Re enter the new PIN and touch OK Other settings Security 173 ...

Page 183: ...re available open the Play Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the t...

Page 184: ...Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync does...

Page 185: ...gle account 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem...

Page 186: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 177 ...

Page 187: ...u expect troubleshoot the issue here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification...

Page 188: ...ation sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on If you don t want any of these sounds just turn them off Use TalkBack to read screens Hea...

Page 189: ...kBack shortcut then select keys or gesture More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption videos podcasts audio messages and recordings Turn captions on off Press hold a Volume button then turn it on or off If you don t see this icon change caption se...

Page 190: ...ity 3 Turn Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Use real time text RTT during calls Not all carriers support this feature Real time text RTT lets you use text to communicate during a phone call Your phone sends text as you type and the recipient can read your message while you write RTT Uses call minutes...

Page 191: ...TY device 1 Touch 2 Touch Settings Accessibility TTY mode 3 Select a mode TTY Full Type and read text on your TTY device TTY HCO Type text on your TTY and listen to voice replies on your phone TTY VCO Speak into your phone and read text replies on your TTY 4 Connect your phone and TTY with the audio cord that came with your TTY Use accessibility shortcuts Use accessibility menu Get quick access to...

Page 192: ...ility tools to use this icon touch hold it to switch between tools 2 Choose an option from the menu Press Volume buttons to start stop TalkBack You can press the Volume buttons to turn the screen reader TalkBack on or off To enable the shortcut 1 Go to Settings Accessibility TalkBack 2 Turn TalkBack shortcut on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for ...

Page 193: ...t 3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or w...

Page 194: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Page 195: ...1 On the keyboard touch 2 Touch Languages 3 Touch ADD KEYBOARD 4 Select the language 5 Touch Done Then switch between languages on the keyboard by touching Other settings System Languages input 186 ...

Page 196: ...ttings 3 Touch Double tap 4 To add shortcuts on the Apps notifications tab or Contacts tab check items to add 5 Adjust the shortcuts To remove one touch the icon on the top row To rearrange them touch hold an icon until you feel a vibration then drag to a new position Customize Power button gesture You can customize the Power button so that pressing it twice opens your camera 1 Go to Settings Syst...

Page 197: ...ot a twist gesture To control the chop gesture 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Touch Fast flashlight and turn it on or off Twist phone to open camera Open your camera instantly from any screen even your lock screen with Quick capture Twist your phone twice like this Your viewfinder opens and you re ready to shoot Twist twice again to switch to the front s...

Page 198: ...Drive SMS text messages if using Messages Tip Back up over Wi Fi to prevent cellular data charges Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 Go to Settings System 2 Touch Backup 3 Turn Back up to Google Drive on 4 If you have multiple Google accounts touch Account to select an account 5 Follow the onscreen instructions To back up...

Page 199: ...from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 190 ...

Page 200: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 201: ... 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls or sen...

Page 202: ...phone with someone 1 Go to Settings System Advanced Multiple users 2 Touch Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings Syst...

Page 203: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Page 204: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 205: ...tart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your scre...

Page 206: ...ur screen goes black when the phone rings so you can t answer the call clear data for the Phone app If your screen lags or blurs motion between actions raise your refresh rate If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 min...

Page 207: ...d If your phone isn t recognizing a new card that you inserted try these steps After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the pho...

Page 208: ...ead the card and files are present back up files to your computer 5 Check for errors with a USB SD card reader connected to a Windows computer a Insert the card into a USB card reader b Open My Computer right click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card re...

Page 209: ...ot internal or phone memory Computer can t view files on SD card After each troubleshooting step check to see if your issue is fixed 1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 200 ...

Page 210: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Page 211: ...ce 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage cache Clear storage Consistent busy signal O...

Page 212: ...p to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and s...

Page 213: ...ering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and th...

Page 214: ...e status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once th...

Page 215: ... life may vary day to day depending on what you re doing If your battery is draining faster than expected If your battery life seems shorter than usual a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your bat...

Page 216: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 217: ...ur phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications ...

Page 218: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 219: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 220: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 211 ...

Page 221: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 222: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 223: ...app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the app and swipe down to see contact information 8 If ...

Page 224: ...imized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud Can t delete photo If a photo or video you deleted comes back check if it s on your SD card To delete it use the Files app If you don t have this app download a file manager app and use it to delete the photo from your card Or remove y...

Page 225: ...apps have permission to access the camera Settings Apps notifications Permission manager Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Library Trash 3...

Page 226: ...age You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you have not disabled permissions for the Messages app If any permissions are turned off turn them on and try using the app again 2 Force stop the app This completely shuts down th...

Page 227: ... troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 218 ...

Page 228: ...ailable Types of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for...

Page 229: ...ownloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on your ...

Page 230: ...lume buttons to scroll to Factory data reset then press the Power button to select it Allow several seconds for the reset to complete 9 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to power up no...

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