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15 Troubleshooting
Operation by battery
• If the power cord is not plugged into the base unit, and the battery is available the unit will
enter Battery Operation Mode. The Battery Operation Mode is designed to allow users to
continue use of the phones during a power outage and is not intended for prolonged use.
REPLACE BATTERY
shows in the display
• The 5 AAA batteries need replacing or are improperly installed or not installed at all.
No dial tone
• Check or repeat installation steps.
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cords are not damaged and are connected to the phone and the
wall jack.
• Make sure the hook switch pops up when the handset is lifted.
• Check the
s
button. Make sure the indicator is off.
• Disconnect the base station from the wall jack and connect another phone to the same jack. If
there is no dial tone in the second phone, the problem might be your wiring or local service.
Dial tone is ok, but can’t dial out
• Make sure the phone is set to the correct dial mode.
Phone does not ring
• Make sure the ringer is turned On.
• Make sure the Do Not Disturb feature is not activated.
• You may have too many extension phones on your line. Try unplugging some phones.
• See solutions for ‘
No dial tone
’.
You cannot be heard by the other party
• Make sure the Mute feature is not turned on.
• Make sure the handset or headset cord is inserted properly and securely.
Incoming voice too low or none at all
• Check call volume setting.
You experience static, noise, or fading in and out
• Make sure the base station is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.
One-Touch Memory / Directory dialing doesn’t work
• Did you program the memory location keys correctly?
• Make sure the phone number is formatted properly.
No Caller ID
• You must subscribe to the standard Name/Number Caller ID service from your local telephone
company to receive CID information.
No Display
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power
adaptor from the base and reconnect it.
Date/Time setting is restored to default setting
• This maybe caused by power failure. Set Date/Time again.
Intercom does not function correctly
• Make sure all extension phones are properly registered with the Motorola ML25254 base.
• Make sure all extension phones are within range of the Motorola ML25254 base and there are
no major sources of interference nearby.
