Motorola MG7550 Page 57 User Manual Download

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Troubleshooting Tips

What if I can’t make an Internet connection right after
installation?

•

First turn your MG7550 off for at least 8 seconds, then on, to see if that fixes
the problem.

•

Check the connections you’ve made to your MG7550. Power and coax
connections are required, and up to 4 Ethernet connections are optional.
Are those connections good?

•

Check that the MG7550’s power cube is plugged into a live outlet, and that
the Ethernet cable is connected securely to a computer.

•

Make sure that your coax cable is live. You can check that by using it with a
TV.

•

Check that you provided the correct setup information to your cable service
provider.

•

Contact your cable service provider to make sure they’ve turned on your
Internet service.

What if my MG7550 has been working then stops
working?

•

First turn your MG7550 off for at least 8 seconds, then on, to see if that fixes
the problem.

•

If the MG7550’s lights don’t come on, check that the modem is getting power
from its power cube and that the MG7550’s power button is on.

•

Check your MG7550 cables.

•

Check with your service provider. Sometimes there’s a service outage or
some other service issue.

Summary of Contents for MG7550

Page 1: ...User Manual 16x4 Cable Modem plus AC1900 Wireless Router MG7550 ...

Page 2: ...rand and product names are the trademarks of their respective owners Copyright 2016 MTRLC LLC All rights reserved SAFETY This equipment is designed with the utmost care for the safety of those who install and use it However special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufac...

Page 3: ...Performance 38 WI FI MULTIMEDIA WMM 43 Parental Control 44 SETTING UP A BLACKLIST 46 SETTING UP A WHITELIST 48 SETTING UP TIMES WHEN INTERNET ACCESS IS ALLOWED AND NOT ALLOWED 50 Changing Your MG7550 s Username and Password and Resetting to Factory Defaults 52 CHANGING YOUR MG7550 S USERNAME AND PASSWORD 52 RESETTING TO FACTORY DEFAULTS 53 Configuring Alternate Wi Fi Security Settings 54 ALTERNATI...

Page 4: ... 59 WHAT IF I THINK THAT WIRELESS DEVICES ARE INTERFERING WITH MY MG7550 WIRELESS ROUTER 59 Support 61 WE LIKE TO HELP 61 LIMITED WARRANTY 61 Compliance 62 ...

Page 5: ...f this User Guide Model MG7550 has a Configuration Manager that provides a lot of technical information about Model MG7550 and that tells you how to do some useful things as summarized below Please note that some users will never need to use the Configuration Manager Chapter 3 Alternate Ways to Connect Your Coax Cable Chapter 4 Connecting Devices to Your Cable Modem Router Chapter 5 Setting up an ...

Page 6: ...Quick Start Packaged with your MG7550 modem router Power Cube Coax Wrench Ethernet Cable Velcro Cable Tie ...

Page 7: ...0 as shown on the next panel Connecting to a Coax Cable Soon you ll need to connect your MG7550 to a live coax cable Sometimes a cable will already be available Sometimes there s a coax wall jack available and you connect to the jack with a coax cable Your MG7550 can also share a coax cable attached to a TV by using a coax splitter ...

Page 8: ...Wi Fi on off button WPS button RESET COAX Connect a live coax cable to the modem s COAX connector as discussed above Tighten the nut so it s finger tight You may want to use the supplied wrench Make the connection snug but not over tight ON OFF button POWER Connect the supplied power cube between the power jack and an electrical outlet ...

Page 9: ...s you activate by calling them Many service providers including Comcast and Cox prefer that you activate by opening the Web browser of a computer that s plugged into one of the MG7550 s Ethernet ports If you don t have a computer you can use the Web browser of a Wi Fi device such as a smartphone or tablet In that case you ll need the unique Wireless Network Names SSIDs and Password printed on the ...

Page 10: ... House 1 888 289 8988 Suddenlink 1 877 794 2724 Cable One 1 877 692 2253 Cox 1 888 556 1193 RCN 1 866 832 4726 Once your MG7550 is activated either online or by phone your service provider will provision your MG7550 service Typically this takes less than 5 minutes but in some cases this may take 30 minutes or longer to complete Try to browse the Web using a device connected via Ethernet or Wi Fi t...

Page 11: ...ite lists and or black lists for certain users and times You want to get performance information about the MG7550 modem and or built in router This can be helpful in optimizing wireless performance If you need to access the MG7550 Configuration Manager open your Web browser Type http 192 168 0 1 in the address bar and press the Enter key In the login dialog box type the following User Name and Pas...

Page 12: ... factors Please keep these things in mind Where possible put the MG7550 in a central place so that it s not too far away from your other wireless devices Try to avoid interference from other wireless devices such as Bluetooth headsets and stereos and 2 4 GHz and or 5 GHz cordless phones and base stations Don t put the MG7550 close to these interfering devices Sometimes it helps to change the MG755...

Page 13: ...ing to go online ON Online OFF Offline 1 2 3 4 Ethernet LAN ports Green or Amber Blinking Ethernet data is flowing Green Connected at highest LAN speed 1 Gbps Amber Connected at 10 or 100 Mbps OFF No connection 2 4 GHz WLAN Green Blinking Data is flowing ON 2 4 GHz Wi Fi is enabled OFF 2 4 GHz Wi Fi is not enabled 5 GHz WLAN Green Blinking Data is flowing ON 5 GHz Wi Fi is enabled OFF 5 GHz Wi Fi ...

Page 14: ...e loose end of an available live coaxial cable from your cable service provider Plug the loose end into the Coax jack of your cable modem 2 If there s a live coax jack in your wall connect a coax cable between that jack and the Coax jack of your cable modem 3 Use a live cable that s plugged into one of your televisions If you still want cable TV to go to that TV set you can get a coaxial splitter ...

Page 15: ...e an Ethernet connection you need a device with an Ethernet connector and a cable to connect between that device and your cable modem In some cases this may be impossible because of the location of the devices In those cases or if the device doesn t have an Ethernet connector you will need to create a wireless connection as described below Connecting a Device via Ethernet To make the connection at...

Page 16: ...your modem s stand If you have changed the network names and or passwords use your new values See Chapter 8 if you want to change your wireless settings If you want to connect devices to a Guest Network use the Network Name and Password for that network See Chapter 8 if you want to set up a Guest Network Wireless devices vary but they all have a Wireless Settings area There you should first select...

Page 17: ...ection Within that section there s normally a Network section In that section you may need to specify that you have an Ethernet connection if that s how you connect to the MG7550 If you want to connect wirelessly to the MG7550 you ll need to select its wireless network name and then enter its wireless password ...

Page 18: ...the Configuration Manager You can access the Configuration Manager from a computer or any other device that has a browser and that is connected via Ethernet or wirelessly to your cable modem If you will be changing wireless settings it s much better to use a device that connects via Ethernet while you make these changes To access the Configuration Manager do the following 1 Open your browser 2 Typ...

Page 19: ...You should see this page 3 Type admin in the Username field 4 Type motorola in the Password field ...

Page 20: ...5 Click the Login button ...

Page 21: ...on lets you view and modify your Wi Fi privacy settings and shows you basic information about your cable modem s addresses and software version The logout link lets you end your session with the Configuration Manager The Advanced button at the top of the page takes you to pages with more extensive information and options to configure your cable modem router ...

Page 22: ... the right of the page You can click the icons for descriptions of entries The information icons appear on every page including Advanced pages The Advanced pages include more detailed status information as well as exhaustive configuration options for the Wi Fi Router and Firewall functions of your device In addition there is a Parental Control page and pages to set up Virtual Private Networks VPNs...

Page 23: ... corresponding to the selected menu item are displayed in the second row The currently selected submenu item is indicated by a small white pointer underneath it In this screenshot the menu item Status and submenu item Software are selected The following sections in this guide will walk you through the features that users most often want to configure ...

Page 24: ... games that don t involve connecting to another player or computer over the Internet Typically you will have to open ports on your router to support these devices There may be other settings that you need to change To open ports first log into the Configuration Manager as described in chapter 4 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username...

Page 25: ...how data flows from the address to specified LAN addresses and ports In this document we will describe how to create a rule for an IPv4 network The steps are similar for IPv6 To create an IPv4 Forwarding Rule first click the Add_IPv4 button You can now enter your port forwarding information ...

Page 26: ... device is using You game or device documentation should show you where to find this Your game or device may need more than one port to be forwarded In some cases the ports will be numbered sequentially in a range In other cases the ports may be separated In this case you will have to set up a separate forwarding rule for each port ...

Page 27: ...er in the range Otherwise if there is only one number enter the start port number again 4 Unless instructed otherwise in your game or device documentation leave the External entries blank They will fill in automatically 5 Select the protocol TCP UDP or Both indicated in your documentation 6 Select Enable in the Enable Disable pulldown 7 Click Save Repeat these steps as necessary to create rules fo...

Page 28: ...For games and game consoles you may also need to enable UPnP and to set the Firewall to OFF ...

Page 29: ...Click the UPnP Enable box and click Save at the top of the Router Selections box ...

Page 30: ...Select Off in the IPv4 Firewall Protection pulldown and click Save ...

Page 31: ...ng access to your computers and other devices connected to your network You may want to change the wireless settings on the Primary Network The most common reason is that you re replacing a cable modem router and you want to use the same wireless network names and passwords that you ve had If you change the wireless settings on your MG7550 to match your previous settings you won t have to change t...

Page 32: ...This will bring you to the Basic Status and Settings page ...

Page 33: ... Password 10 Click the Save button Network Name can be from 6 32 characters long You can use the upper and lower case letters a z and A Z numbers 0 9 and special characters e g _ etc except the single quote Password can be from 8 63 characters long You can use upper and lower case letters a z and A Z numbers 0 9 and special characters e g _ etc except the single quote Be sure to write down and sav...

Page 34: ...iguration Manager as described in chapter 4 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username admin and Password motorola then click the Login button This will bring you to the Basic Status and Settings page Click the Advanced button in the upper right This will bring you to the Status Æ Software page Hover over the Wireless menu item and sele...

Page 35: ...Save to enable the selected Guest Network The following steps are optional Follow them if you want to change the default Guest Network Name and Password 4 Select and delete the old Guest Network Name then type in the new Guest Network Name and click Save 5 You can click the Show Key box to check your typing for Password 6 Select and delete the old Password then type in the new Password 7 Click the...

Page 36: ...necting via the Internet Model MG7550 comes with reasonable firewall settings The firewall allows all normal traffic to pass but protects against well known attacks Normally you just leave the firewall settings in place If you want to change them you go to the ProtectionÆFirewall section of the Configuration Manager First log into the Configuration Manager as described in chapter 6 In summary you ...

Page 37: ...ired protection level and click Save The higher protection levels will make it harder for attackers to penetrate your network You may find that if you select one of these levels that some Internet activities may fail If that is the case you may need to use a lower level of protection during those activities Note that in order to play some games you may need to turn protection off When enabled Port...

Page 38: ...e Configuration Manager as described in chapter 4 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username admin and Password motorola then click the Login button This will bring you to the Basic Status and Settings page When the Basic Status and Settings page comes up click the Advanced button at the top right Remember that you can go back to the Ba...

Page 39: ...ct the Wireless Scan Bridge page Hover over the Wireless menu item to bring the Wireless submenu options into view then click the Scan Bridge submenu option This brings you to the Wireless Scan Bridge page ...

Page 40: ...lts table Note that as in these sample Scan Results you may need to scroll down to see all neighboring networks For the 2 4 GHz band Look at the Channel column This shows the channels that your neighboring networks use Available channels are 1 through 11 Many installations use only channels 1 6 or 11 because ideally wireless devices should be separated by 5 channels ...

Page 41: ...annels to use for your network Then navigate to the Wireless Basic page For the 5 GHz band Look at the Channel column This shows the channels that your neighboring networks use Available channels include 36 48 and 149 165 Some channels from 52 144 may also be available however these channels may be allocated to uses including weather RADAR and other government sanctioned applications As of this wr...

Page 42: ...hen select the desired channel from the Channel pulldown and click Save Wait for a minute or so for client devices to resynchronize to the new channel Check to see whether wireless performance has improved If not you can try another channel selection ...

Page 43: ...formance in your network Select the tab for the band you are experiencing suboptimal performance with Then select Off and click Save Power Save Support is designed to support client devices with the Power Save feature The Power Save feature extends battery life by reducing power consumption However sometimes this feature results in suboptimal wireless performance You can turn Power Save Support Of...

Page 44: ... is allowed and not allowed To make Parental Control settings go to the Protection Æ Parental Control section of the Configuration Manager First log into the Configuration Manager as described in chapter 6 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username admin and Password motorola then click the Login button This will bring you to the Basic ...

Page 45: ...ve If you need to modify the Whitelists or Blacklists first Disable Parental Control and Save Then Enable Parental Control when the changes are complete and Save again To set up either a whitelist or a blacklist you will need to first find the MAC Address of the device you want to control On some devices this may be found on a label On others there may be a way to query the device to display this ...

Page 46: ... the tab List of Blocked Addresses Blacklist click the Add button to the right A set of fields will appear Give your Blacklist a name and then type in the MAC Address of the device you want your Blacklist to apply to Use the format XX YY ZZ WW VV UU Next enter the URL of the first domain that you want to block for example BadSite com If you want to the Blacklist to apply only during certain hours ...

Page 47: ...inally make sure to check the Enable box and click the Save button Click the sign to add another site to block for this device Now you can add another site for example WorseSite com to the Blacklist Remember to click Save Click the sign again to add more sites if you like ...

Page 48: ...telist a name and then type in the MAC Address of the device you want your Whitelist to apply to Use the format XX YY ZZ WW VV UU Next enter the URL of the first domain that you want to allow for example Jill _Site_1 com If you want to the Whitelist to apply only during certain hours enter the start and stop times for the period you want the Whitelist to apply If you want the Whitelist to apply al...

Page 49: ...en enter the entry name device MAC Address site to allow and start and end time for the entry In the example below we have named the entry Joeys_PC and the site Joey_Safe_1 com with active time from 10 00 am to 2 00 pm Remember to click Save Click the sign to add another site to allow for this device Click the Add button to configure a Whitelist for yet another device if you like ...

Page 50: ...ng this you can allow Internet access for a particular device only during hours that you specify Access will be allowed to all Internet sites Internet access will not be allowed to any site outside of the hours that you specify Under the tab List of Allowed Addresses Whitelist click the Add button to the right A set of fields will appear Give your Whitelist a name and then type in the MAC Address ...

Page 51: ...r school period from 5 00 pm to 10 00 pm We have named the sample entry AfterSch Make sure to check the Enable box and click the Save button Click the Add button to configure a Whitelist entry for an allowed schedule for another device if you like When you have completed all Whitelists remember to Enable Parental Control at the top of the page and click Save ...

Page 52: ...0 1 in the address bar of your browser go to that address enter the Username admin and Password motorola then click the Login button This will bring you to the Basic Status and Settings page Select Advanced at the top of the screen and then Status and Security You will need to enter the Current Username and Password and then the new Username and Password Your new Password will have to be entered t...

Page 53: ...the modem Resetting to Factory Defaults There may be occasions when you need to reset your cable modem router to factory defaults for example if you have changed the Username and Password and lost the new values Note that if you reset your device to its factory defaults you will lose any changes you have made to settings in the device To reset to factory defaults 1 Make sure the cable modem router...

Page 54: ...ress enter the Username admin and Password motorola then click the Login button This will bring you to the Basic Status and Settings page Click the Advanced button in the upper right This will bring you to the Status Æ Software page Hover over the Wireless menu item and select the WPS_RADIUS_WEP submenu To enable WPA PSK follow these steps 1 Find the WPA PSK Security Settings tab Select Enabled fr...

Page 55: ...ur clients Also store a copy in a safe place such as on a piece of paper taped to the bottom of your device About Wireless Security There are two basic wireless security modes WPA and WEP There are two versions of WPA WPA and WPA2 When configured as part of a typical home or small office network WPA and WPA2 require a Pre Shared Key or PSK These modes are typically called WPA PSK and WPA2 PSK resp...

Page 56: ...s Enabled select Disabled from the WPA PSK pulldown and click Save Note that WPA PSK is Disabled by default 2 If WPA2 PSK is Enabled select Disabled from the WPA2 PSK pulldown and click Save Note that WPA2 PSK is Enabled by default 3 Select Enabled for WPA2 Do not click Save yet 4 Enter the RADIUS Server Address and click Save 5 Enter the RADIUS Port and click Save 6 Enter the RADIUS Key and click...

Page 57: ...computer Make sure that your coax cable is live You can check that by using it with a TV Check that you provided the correct setup information to your cable service provider Contact your cable service provider to make sure they ve turned on your Internet service What if my MG7550 has been working then stops working First turn your MG7550 off for at least 8 seconds then on to see if that fixes the ...

Page 58: ...busy times Try connecting your MG7550 nearer to where the coaxial cable comes into your home This lets you see whether your home s cabling is a problem If you re using a splitter with your MG7550 try the MG7550 without the splitter to see if that helps If it does you may need to get a better splitter What if I m told that my MG7550 isn t approved by my cable service provider That s probably not tr...

Page 59: ...ices are interfering with my MG7550 wireless router 1 Where possible put the MG7550 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors Wi Fi routers 2 To try to pick a less used wireless channel for your MG7550 First go in to your MG7550 s Configuration Manager 3 Click the Advanced button at the top of the page then click the Wireless and Scan Bridge menu...

Page 60: ...Do you have any other questions We have lots more information at www motorolacable com mentor ...

Page 61: ...information and also provides returns and warranty information www motorolacable com support Email support motorolacable com Phone 800 753 0797 Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years To read the full warranty please go to www motorolacable com warranty ...

Page 62: ...equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The device comp...

Page 63: ...endent and are firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user For product available in the USA Canada market only channel 1 11 can be operated Selection of other channels is not possible Note to CATV System Installer This reminder is provided to call the CATV systems installer s attention to Section 820 93 of the National...

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