Troubleshooting Tips
What if I can’t make an Internet connection right after
installation?
•
First turn your MG7310 off for at least 8 seconds, then on, to see if that fixes
the problem.
•
Check the connections you’ve made to your MG7310. Power and coax
connections are required, and up to 4 Ethernet connections are optional.
Are those connections good?
•
Check that the MG7310’s power cube is plugged into a live outlet, and that
the Ethernet cable is connected securely to a computer.
•
Make sure that your coax cable is live. You can check that by using it with a
TV.
•
Check that you provided the correct setup information to your cable service
provider.
•
Contact your cable service provider to make sure they’ve turned on your
Internet service.
What if my MG7310 has been working, then stops
working?
•
First turn your MG7310 off for at least 8 seconds, then on, to see if that fixes
the problem.
•
If the MG7310’s lights don’t come on, check that the modem is getting power
from its power cube and that the MG7310’s power button is on.
•
Check your MG7310 cables.
•
Check with your service provider. Sometimes there’s a service outage or
some other service issue.
Summary of Contents for MG7310
Page 1: ...User Manual 8x4 Cable Modem plus N300 Wireless Router MG7310 ...
Page 19: ...5 Click the Login button ...
Page 27: ...For games and game consoles you may also need to enable UPnP and to set the Firewall to OFF ...
Page 28: ...Click the UPnP Enable box and click Save at the top of the Router Selections box ...
Page 29: ...Select Off in the IPv4 Firewall Protection pulldown and click Save ...
Page 31: ...This will bring you to the Basic Status and Settings page ...
