Motorola MC919Z, Integrator Manual Supplement

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6 - 8 MC919Z Integrator Guide Supplement
Magnetic Stripe Reader
Table 6-8
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot
read card. MC919Z detached from
MSR during card swipe. Re-attach MC919Z to MSR and reswipe the card.
Faulty magnetic stripe on
card. See the System Administrator.
MSR application is not
installed or configured
properly. Ensure the MSR application is installed on the MC919Z.
Ensure the MSR application is configured correctly.
MC919Z battery
is not charging. MC919Z was removed
from MSR or MSR was
unplugged from AC
power too soon. Ensure MSR is receiving power. Ensure MC919Z is attached
correctly. Confirm that the battery is charging. If a MC919Z battery is
fully depleted, it can take up to four hours to fully recharge a battery
(if the MC919Z is off and longer if the MC919Z is operating).
For Windows Mobile 6.5 devices, view battery status by tapping
Start > Settings > System > Power .
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC919Z is not fully
attached to the MSR. Detach and re-attach the MSR to the MC919Z, ensuring it is firmly
connected.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete. MC919Z detached from
MSR during
communications. Reattach MC919Z to MSR and retransmit.
Incorrect cable
configuration. See the System Administrator.
Communications
software is not installed
or configured properly. Perform setup as described in the Accessories section of the
MC9190-G Integration Guide.