Motorola MC919Z, Integrator Manual Supplement

Page: 69 / 96

Troubleshooting 6 - 7
Cable Adapter Module
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete. MC919Z removed from
cradle during
communications. Replace MC919Z in cradle and retransmit.
Incorrect cable
configuration. See the System Administrator.
Communications
software is not installed
or configured properly. Perform setup as described in the Accessories section of the
MC9190-G Integration Guide.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on the
host computer.
Table 6-6
Troubleshooting the Single Slot Serial/USB Cradle (Continued)
Symptom Possible Cause Action
Table 6-7
Troubleshooting The Cable Adapter Module
Symptom Possible Cause Action
MC919Z battery
is not charging. MC919Z was removed
from CAM or CAM was
unplugged from AC
power too soon. Ensure CAM is receiving power. Ensure MC919Z is attached
correctly. Confirm that the battery is charging. If a MC919Z battery is
fully depleted, it can take up to four hours to fully recharge a battery
(if the MC919Z is off and longer if the MC919Z is operating).
For Windows Mobile 6.5 devices, view battery status by tapping
Start > Settings > System > Power .
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC919Z is not fully
attached to the CAM. Detach and re-attach the CAM to the MC919Z, ensuring it is firmly
connected.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete. MC919Z detached from
CAM during
communications. Re-attach MC919Z to CAM and retransmit.
Incorrect cable
configuration. See the System Administrator.
Communications
software is not installed
or configured properly. Perform setup as described in the Accessories section of the
MC9190-G Integration Guide.