Motorola LEX L10g, User Manual

Page: 165 / 174

Problem Cause Solution
Battery did not
charge. Battery
failed. Replace battery. If the device still does not operate, per-
form a hardware reset.
Device was
removed
from power
while battery
was charg-
ing. Insert device in cradle or attach Charge Cable. The 2280
mAh battery fully charges in approximately four hours.
Extreme bat-
tery tempera-
ture. Battery does not charge if ambient temperature is below 0
°C (32 °F) or above 45 °C (113 °F).
During data com-
munication with a
host computer, no
data transmitted, or
transmitted data
was incomplete. Device re-
moved from
USB cable or
disconnected
from host
computer
during com-
munication. Reattach the communication cable and re-transmit.
Incorrect ca-
ble configura-
tion. See technical support.
During data com-
munication over Wi-
Fi, no data trans-
mitted, or transmit-
ted data was in-
complete. Wi-Fi radio is
not on. Turn on the Wi-Fi radio.
You moved
out of range
of an access
point. Move closer to an access point.
During data com-
munication over
Bluetooth, no data
transmitted, or
transmitted data
was incomplete. Bluetooth ra-
dio is not on. Turn on the Bluetooth radio.
You moved
out of range
of another
Bluetooth de-
vice. Move without 10 m (32.8 ft.) of the other device.
During data com-
munication over
Public / Private, no
data transmitted, or
transmitted data
was incomplete. You are in an
area of poor
cellular serv-
ice. Move into an area that has better service.
VPN is not
set up cor-
rectly. See technical support for VPN setup information.
SIM card not
installed
properly. Remove and re-install the SIM cards.
Table continued…
MN002858A01-A
Chapter 11: Maintenance and Troubleshooting
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