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Troubleshooting

Fatal Errors

When the LED indicator alternates between red and green it means that a 
fatal error has been detected during power-up.

You may be requested by your carrier to get some more information about 
the error as follows:

  1.  Power-down the modem.

  2.  From your windows desktop double-click “My Computer”.

  3.  Double-click “Control Panel”. The Control Panel window opens.

  4.  Double-click “ iX1000 Modem”. The “Communication setting 

window opens.

Figure 71. Communication Settings Window

5.  Click “Self-Test”. The “Self-Test” window opens.

Summary of Contents for iM1000

Page 1: ...MotorolaTM iM1000 Data Modem for WindowsTM 95 WindowsTM 98 and WindowsTM NT User s Guide January 20 2000 ...

Page 2: ...nstalling Dial Up Networking 10 Verifying and Installing the TCP IP Protocol 13 Installing the Dial Up Adapter 15 Installation Instructions 16 Connecting the Cable 16 Installing the Software 17 Windows NT Installation Only Steps 14 38 20 Configuring Your Modem 28 Setting Up Your Computer and Modem for Packet Data Services 28 To Configure the PC Laptop Profile 29 To Configure the Hayes Compatible P...

Page 3: ...t Switched Data 52 Data Information 54 If you Change the Baud Rate Setting of Your Modem 56 How to Change Motorola iDEN iX1000 Modem Baud Rate Setting 56 How to Change the iDEN Packet Data Connection Dial up Networking Baud Rate Setting 56 How to Use Hayes Compatible Packet Data Mode 57 Fax Services 58 Sending Faxes 58 Receiving Faxes 58 TTY Operation 59 Before You Make a TTY Call 59 Making a TTY ...

Page 4: ...et for Fax Operation 100 S Registers 101 Programming an S Register 101 Reading the Value of an S Register 102 Customizing S Registers 102 Exposure To Radio Frequency Energy 105 Safety and General Information 105 Antenna and Installation Considerations 106 Interference to Medical and Personal Electronic Devices 106 Pacemakers 106 Hearing Aids 106 Other Medical Devices 106 Interference to Other Elec...

Page 5: ...E Hayes compatible packet data Fax and Data Transfer for circuit data faxes and file transfer The iDEN Wireless Data Services solution provides you with the capability of connecting to the internet and corporate intranets using your laptop computer or compatible hand held computing device and your iM1000 stand alone data modem With wireless data services you can perform your most important laptop ...

Page 6: ... Configure the modem B Define the Circuit Data Modem C Start the Communication Software Packet Data Internet E Mail A 1 Connect the Data Cable and insert the pwr on plug 2 Install the Packet Data Software the Data Cable Connect Front Panel and insert the pwr on plug Rear Panel ...

Page 7: ...nd iM1000 data modem for wireless data use the following procedures are necessary Connect the cable Connect the modem to the computer via the data cable For more information see Installation Instructions on page 16 Turn on the Modem Turn on the modem before you proceed with the installation and configuration Set up Windows Components Use these instructions to verify that Dial Up Networking and the...

Page 8: ...M CD ROM drive 9 MB free hard disk space Recommended Mouse or compatible pointing device The installation software that came with your package Communication software An account with an iDEN carrier LED Indicator Status of Your iM1000 Alternating Red and Green A fatal error has been detected during power up Flashing Red No service your iM1000 is signing on to your carrier s network Please wait Soli...

Page 9: ...d Tools for Installation The following tools screw and washers are recommended for proper installation of your iM1000 Portable Drill Hammer Center Punch Four Screws M4 Four self drilling screws M4 Four flat washers M4 Four spring washers M4 Phillips 2 Screwdriver iM1000 Mounting The standard mounting of the iM1000 can be mounted on different types of mounting surfaces Make sure that the mounting s...

Page 10: ...1000 protection circuits cause the cable fuse to blow Check the ground polarity before you begin installation The DC power cable FKN4878A is long enough for installation in most vehicles Begin the power cable installation in the following manner 1 Determine a routing plan for the power cable with reference to where the iM1000 is to be mounted 2 Locate the nearest available chassis ground mounting ...

Page 11: ...on the transmission hump ensure that the transmission housing is not affected 2 Use the iM1000 mounting bracket as a template mark the positions of the holes on the mounting surface 3 Secure the iM1000 mounting flinges to the surface with the four M4 screws provided 4 Mount the antenna using the instructions provided with the antenna kit Run the coaxial cable to the iM1000 mounting location If nec...

Page 12: ...o antenna connector located on the rear panel of the iM1000 see figure 4 6 Plug the power cable into the iM1000 power connector Figure 4 Connections to the iM1000 Rear Panel Power Configuration To turn on the iM1000 moden an ignition signal is required at the ignition connector It can be supplied in two ways Switched Power Connection When installed in a vehicle the modem receives the ignition sign...

Page 13: ...nnection A power on plug is permanently plugged into the ignition connector When the power is supplied to the iM1000 DC Power connector the modem turns ON Figure 6 Continuous Power Connection Data Cable Installation Connect one side of the 9 pin cable FKN4369A to the iM1000 communication connector and the other side to the DTE Since the iM1000 is a modem it can be connected only to the DTE equipme...

Page 14: ...Up Networking on your Windows computer Make sure that your Windows installation media CD is available You may be asked to insert it later in the installation procedure 1 From your Windows desktop double click My Computer 2 Double click Control Panel 3 Double click Add Remove Programs The Add Remove Programs Properties window opens 4 Click the Windows Setup tab N O T E If your version of Dial up Ne...

Page 15: ...11 Setting Up Windows Components Figure 7 Add Remove Programs Windows Setup Window 5 Highlight Communications in the Components box 6 Click Details The Communications window opens ...

Page 16: ...close the window Click Cancel again to close the Add Remove Programs Properties window b If the selection box to the left of Dial Up Networking does not have a check mark in it click the selection box to place a check mark in it Click OK to close the window and then click OK again to close the Add Remove Programs Properties window Restart your computer 8 Continue with Verifying and Installing the ...

Page 17: ... The Network window opens Your screen might not look exactly like the one illustrated Figure 9 Network Window 2 Scroll down the list to find TCP IP Dial Up Adapter 3 Do one of the following a If you see TCP IP Dial Up Adapter in the list click OK Skip this section and go to Installation Instructions on page 16 b If you do not see TCP IP Dial Up Adapter in the list click Add The Select Network Comp...

Page 18: ...ect Microsoft 6 Under Network Protocol select TCP IP then click OK The TCP IP Dial Up Adapter appears in the list If the Dial Up Adapter does not appear in the list you do not have a Dial Up Adapter installed You can install one Use the procedure for Installing the Dial Up Adapter on page 15 7 To close click OK 8 If the Dial Up Networking adapter is installed continue with Installation Instruction...

Page 19: ...ation Instructions on page 16 Figure 12 Select Network Adapter Window 1 At the Select Network Adapter window under Network Adapters highlight Dial Up Adapter 2 Under Manufacturers highlight Microsoft 3 Click OK The Select Network Component Type window opens Figure 13 Select Network Component Type Window 4 Highlight Adapter then click Add The Select Network Adapters window opens 5 To verify that th...

Page 20: ...he cable to a serial communication COM port on your computer or hand held computing device 3 Position the antenna of the radio product at least 8 inches 20cms away from the body of any person when transmitting To remove the cable 1 Disconnect the data cable from your modem 2 Disconnect the data cable from your computer N O T E To install the Wireless Data Services software on a computer or hand he...

Page 21: ...your CD ROM drive 4 Select Start then select Run 5 Type e setup or substitute the correct drive letter 6 Click OK The Setup progress window opens After it closes the Welcome window opens Figure 14 Installation Welcome Window 7 Click Next The User Information window opens I M P O R T A N T During installation if you receive a message that you do not have one or more of the required Windows componen...

Page 22: ...me and company if it is not displayed 9 Click Next The Choose Destination Location window opens Figure 16 Choose Destination Location Window 10 Click Next to accept the default Destination Folder The Select Program Folder window opens iDEN Data Modem Applet is highlighted ...

Page 23: ...indow opens while the files are copying After the files are copied you can add a shortcut to your Windows desktop Figure 18 Add a Shortcut 12 Select Yes to add a shortcut 13 Make sure your modem is connected and turned on before you continue the installation N O T E To configure your system for Windows NT proceed with Steps 14 through 41 For Windows 95 and Windows 98 skip to Step 42 ...

Page 24: ...eless modems will be installed Figure 19 Begin Modem Installation 15 Click OK The Installing New Modem window opens Figure 20 Modem Detect Window 16 If you do not want the system to take the time to search for a modem click Don t detect my modem I will select it from a list 17 Click Next to continue The Modem Selection Window opens ...

Page 25: ...igure 21 Modem Selection Window 18 Click Have Disk then click Next The Install From Disk window opens Figure 22 Install From Disk Window 19 Type the name of the drive that contains the CD 20 Click Browse The Locate File Window opens ...

Page 26: ... Highlight the mdmiden file 22 Click Open The Locate File window opens again 23 Click OK The Install New Modem window opens Figure 24 Install New Modem Window 24 Make sure Motorola iDEN iX1000 is highlighted 25 Click Next The Port Selection Window opens ...

Page 27: ... COM port to which your modem is to be connected and click Next The Modem Installation Finish window opens Figure 26 Modem Installation Finish Window 27 Click Finish 28 Configure the Data Modem in RAS Manager Window opens Figure 27 Configure the Data Modem in RAS Manager Window ...

Page 28: ...ation window opens Figure 28 Network Configuration Window 30 Click Services The Network Services Selection window opens Figure 29 Network Services Selection Window 31 Highlight RemoteAccess Service and click Properties The Remote Access Setup window opens ...

Page 29: ...e sure the COM port for your iX1000 modem is selected COM1 in this example 34 Click OK The Remote Access Setup window now shows the added COM port Click Continue 35 Click Close on the Network Services Selection window N O T E If a modem is already inserted in the same COM port as the data capable modem click Remove to remove it and then click Add ...

Page 30: ...tart log on 38 The installation will automatically resume 39 The setup complete window appears Setup Complete for Windows NT Figure 33 Windows NT Setup Complete Window 40 At the Setup Complete window to read the ReadMe file now leave the check mark To read it later remove the check mark 41 Click Finish The iDEN Data Modem Applet window appears on your desktop ...

Page 31: ...Click Auto Detect and then click OK Figure 35 Windows Setup Complete Window 43 At the setup window choose Yes I want to restart my computer now and click Finish 44 If you want to use the data cable and your computer to run applications continue with Configuring Your Modem on page 28 otherwise installation is complete ...

Page 32: ...ing Up Your Computer and Modem for Packet Data Services To set up your computer and modem for Packet Data Services perform the following steps 1 From your Windows desktop double click My Computer 2 Double click Control Panel The Control Panel window opens Figure 36 Control Panel Window 3 Double click iX1000 Modem The Modem Configuration Window opens ...

Page 33: ...nfiguration Program PC Profile window opens with the Networking tab active Figure 38 PC Laptop Networking Window 2 Enter the modem s IP address as provided by your iDEN carrier if it is not already entered 3 Enter information in the rest of the fields as provided by your iDEN carrier Some of this information may already be entered ...

Page 34: ...ure 39 Modem Settings Window 5 Make sure the settings match those shown in Figure 39 6 When you finish click Configure to save your information A window opens to indicate your modem is successfully configured 7 Click OK The Modem Configurations window reappears Click Exit ...

Page 35: ...le Networking Window 2 Enter the modem s IP address as provided by your iDEN carrier if it is not already provided 3 Enter information in the rest of the field as provided by your iDEN carrier Some of this information may already exist 4 Click modem The modem Settings window opens N O T E If Hayes Compatible Profile is disabled you should first change the services setup See Modem s Services setup ...

Page 36: ...M1000 Data Modem Figure 41 Modem Settings Window 5 Make sure that the settings match those shown in Figure 40 6 Click Buffer Parameters The Buffer Parameters window opens Figure 42 Buffer Parameters Window ...

Page 37: ...ktop double click My Computer 2 Double click Control Panel The Control Panel window opens See Figure 36 3 Double click iX1000 Modem The Modem Configurations window opens See Figure 37 4 Click Services Setup The Services Setup window opens showing the current Services Setup Figure 43 Services Setup Window 5 Choose the required Services Setup If you choose Packet Data and Hayes Compatible Packet Dat...

Page 38: ...ter 2 Double click Control Panel and then double click Modems The Modems Properties window opens 3 Make sure the Motorola iDEN iX1000 modem is on the displayed list Figure 44 Modems Properties Window 4 If you have special dialing requirements click Dialing Properties The Dialing Properties window opens Enter the appropriate information and click OK ...

Page 39: ...35 Configuring Your Modem Figure 45 Dialing Properties Window 5 In the Modem Properties window click close again 6 Close the Control Panel window ...

Page 40: ...a dial up networking connection proceed to Starting the Internet Connection on page 45 To create a packet data connection 1 Be sure that your computer has Dial Up Networking and TCP IP installed For more information see Verifying and Installing Dial Up Networking on page 10 and Verifying and Installing the TCP IP Protocol on page 13 2 From your Windows desktop double click My Computer Figure 46 My...

Page 41: ...dialing type iDEN Packet Data Connection 6 At Select a modem if the Motorola iDEN modem does not appear click the down arrow and select it 7 Click Next to confirm this selection The Make New Connection window changes and now displays fields for entering the modem number Figure 49 Entering a Phone Number 8 At Telephone number enter S 2 9 Click Next to confirm this selection S 2 ...

Page 42: ...ck Finish This procedure creates the iDEN Packet Data Connection icon in the Dial Up Networking window Figure 50 iDEN Packet Data Connection Icon 11 Click do not double click iDEN Packet Data Connection to highlight it The Dial Up Networking window opens Figure 51 Dial Up Networking Window 12 From the pull down menu click File then click Properties The iDEN Packet Data Connection window opens ...

Page 43: ...39 Configuring Your Modem Figure 52 iDEN Packet Data Connection Window 13 Click Server Types The Server Types window opens Figure 53 Server Types Settings Take figure 52 from printed book ...

Page 44: ...provides your Primary and Secondary DNS IP addresses 17 Make sure that the selection button next to Specify an IP address is selected 18 Enter the IP address for the modem 19 Make sure that the selection button next to Specify name server addresses is selected 20 Enter the Primary DNS IP address provided by your iDEN carrier 21 Optional Check the selection box next to Use IP Header Compression 22 ...

Page 45: ...uter 2 Double click Control Panel The Control Panel window opens See Figure 36 3 Double click iX1000 Modem The Modem Configurations window opens See Figure 37 4 Click User Settings The User Settings window opens with the Service tab active Figure 55 User Setting Service Window I M P O R T A N T Do not customize user settings unless you are instructed to do so by your carrier You could damage your ...

Page 46: ...ens 3 Click Yes to confirm 4 A window is opened to indicate that the Reset Service Key has been performed successfully Click OK 5 Click Close The Modem Configurations window reappears Click Exit To perform a Master Reset 1 Enter your passcode in the Master Reset section 2 Click Master Reset The Are you sure window opens 3 Click Yes to confirm 4 Your modem is powered off A window opens to indicate ...

Page 47: ... confirm 3 A window opens to indicate that you have selected a new NAM 4 Click Close The Modem Configurations window reappears Click Exit To Edit the Network Number List N O T E The program configures the complete test The configuration can take place only under the following conditions 1 No entries in the list have a unprogrammed network type 2 Each entry with a programmed SPC type has a SPC in t...

Page 48: ...urations window reappears Click Exit To Change Your Secret Four Digit Passcode 1 Click General The General window opens Figure 57 User Settings General Window 2 Enter your old passcode 3 Enter the new passcode and rewrite it 4 Click OK An Are you sure window opens 5 Click Yes to confirm 6 A window is opened to indicate that your passcode has been changed Click OK 7 Click Close The Modem Configurat...

Page 49: ...cket data connection is active your Internet service provider is your iDEN carrier If you have not connected the data cable to the computer and your modem do so now If you need instructions see This section provides information for connecting the data cable and installing the software on page 16 Figure 58 iX1000 Packet Data Service Icon 1 From your Windows desktop double click iX1000 Packet Data S...

Page 50: ...The LED located on the front panel of the modem flashes green to indicate that your modem is packet data registered Your Computer To display the below window click the Packet Data Connection icon located on the Modem Status Icon on theTaskbar see Figure 62 This window will provide you the current connection baud rate duration bytes received and bytes sent Figure 60 Packet Data Connection Window ...

Page 51: ...expanded status box by clicking Mode then Advanced For more information about the iDEN status window see Using the iDEN Packet Data Service Window on page 48 Displays a modem icon on the Taskbar You can open the status box by clicking on the modem icon Figure 62 Modem Status Icon on the Taskbar If You Lose Your Connection If you lose your connection you will see the following message Figure 63 Ree...

Page 52: ...r of kilobytes sent and received for the current packet data session Advanced mode displays technical information about iDEN carrier signal strength and the number of kilobytes sent and received for the current packet data session If the computer cannot connect with the modem your computer will display an error message When your iDEN modem is connected to your computer with the data cable and your...

Page 53: ...ke a selection from the pop up menu The menu choices are Table 2 iDEN Communication Indicators Indicator Description Signal Strength This indicator displays six bars when the signal is strongest Advanced Provides technical information about your carrier and signal strength Normally you would not need to view this information Help Click to get help for iDEN Packet Data Service window About Click to...

Page 54: ...nflicts with the one given to you by your iDEN carrier run the configuration program to synchronize the IP addresses See Configuring Your Modem on page 28 Carrier No The hexadecimal equivalent for the carrier number of a cell Color Code The hexadecimal value for the carrier color code SQE The decimal value for the Signal Quality Estimate in decibels dB RSSI The value that represents the signal str...

Page 55: ... iDEN carrier Ending a Packet Data Call To end a packet data call Figure 65 iDEN Status Window If the status window is open click the button marked X at the upper right corner of the iDEN Status window This disconnects your modem from the network and closes the status window If the status window is closed click the modem icon on your desktop taskbar to open the status window Then click the X at th...

Page 56: ... the connection AT commands refer to Hayes compatible modem commands Make sure you have a Motorola iDEN data enabled modem definition installed For more information see Configuring Your Modem on page 28 To make a circuit switched data connection 1 From your Windows 95 desktop double click My Computer Figure 66 My Computer Window 2 Double click Dial Up Networking The Dial Up Networking window opens...

Page 57: ...tion Window 4 At Select a modem select the name of the Motorola iDEN modem 5 Click Next Follow the instructions for your Internet Service Provider ISP Your ISP is not your iDEN carrier 6 Wait for the connection with your ISP to be established 7 Start your application software such as Netscape Navigator or Microsoft Internet Explorer ...

Page 58: ...ce the last time that you reset the TX RX Kbytes counter Your Circuit switched Data number The baud rate setting for your modem Carry out the following steps 1 From your Windows desktop double click iX1000 Packet Data Service The Dialer window opens If you do not have this icon on your desktop click Start Programs iDEN Data Modem applet Status Program Figure 69 Dialer Window ...

Page 59: ...The Are you sure window opens 2 Click Yes to indicate the reset of the Tx Rx kbytes counter To save your circuit switched data number 1 Enter the Circuit data number in the appropriate field 2 Click the Set button A window opens to indicate that the circuit switched data number was saved in the modem 3 Click Ok To change the baud rate setting for your modem 1 Choose the required baud rate 2 Click ...

Page 60: ...the Maximum speed list box select the new baud rate How to Change the iDEN Packet Data Connection Dial up Networking Baud Rate Setting For Windows NT 1 From your Windows desktop double click My Computer 2 Double click Dial up Networking The Dial up Networking window opens 3 Select the iDEN Packet Data Connection in the Phone Book entry to dial 4 Click More Edit entry and modem properties 5 On the ...

Page 61: ...mand causes the modem to set all parameters and S registers to the Hayes compatible packet data mode 3 To instruct the DCE to originate a call send ATD IP_address port _number or ATD IP_address port_number IP_Address format is number number number number or number number number number where 1 number 255 port_number is optional where 1 port_number 65535 4 The DCE will respond like in circuit data C...

Page 62: ...directory 4 After the connection is established send the fax message If you desire to attach a cover sheet follow the instructions that came with your communication software Receiving Faxes To receive a fax message 1 Follow the instructions in steps 1 and 2 given in Sending Faxes 2 Use the AT command to set your modem to Auto Answer 3 While the entire fax message is transmitting the message DATA C...

Page 63: ...e modem b Attach the other end of the cable to a serial communication COM port on your computer 2 Make an internet connection by following the instructions for Connecting to the Internet via Circuit Switched Data on page 52 3 Return to this page and follow the instructions in Making a TTY Call Making a TTY Call 1 Double click the icon that you created in the HyperTerminal setup The HyperTerminal w...

Page 64: ...ice Configuring Communications Software For achieving peak operating efficiency with your modem during circuit switched data use configure your communication software according to the instructions provided below Note that these instructions are application specific PROCOMM PLUS for Windows 4 0 Before you install PROCOMM PLUS modify the pw2 ini file in the Windows directory and type the following l...

Page 65: ... Parity None Stop Bits 1 Data Bits 8 Duplex Full Software Flow Control Xon Xoff Off 4 Click the Transfer Protocol icon For ZMODEM transfers configure the settings as follows Transmit Method 4K Window Error Detection 32 bit CRC 5 Save the current connection 6 Click the Fax Connection icon a Select Install New Fax Modem 1 Select Generic Class 2 Fax 2400 Data Modem 2 Select the appropriate port b Con...

Page 66: ...me baud rate as that specified in your communication software Computer screen appears distorted Turn off Auto Baud by activating AT IPR command Make sure that the baud rate setting in your software matches the baud rate setting on the modem No characters are displayed on the computer screen Turn on Local Echo by activating the ATE1 command See Configuring Communications Software on page 60 The mod...

Page 67: ...be sure the signal is not weak Software reports various modem initialization errors when it attempts fax calls Make sure that The modem is switched on The cable is connected properly The cable is connected to the correct port and that this is the same port specified for use in your communication software You are subscribed to the Data feature with your iDEN carrier The baud setting on the modem ma...

Page 68: ... sure that the command and parameters that you issued are valid MODEM INITIALIZATION FAILED OR EQUIVALENT ERROR MESSAGE Your communication software assumes that Auto Baud is supported by the modem Make sure that You are using one of the communication packages listed in Configuring Communications Software on page 60 If Autobaud is turned on in the software it requires being turned on in the program...

Page 69: ...uested by your carrier to get some more information about the error as follows 1 Power down the modem 2 From your windows desktop double click My Computer 3 Double click Control Panel The Control Panel window opens 4 Double click iX1000 Modem The Communication setting window opens Figure 71 Communication Settings Window 5 Click Self Test The Self Test window opens ...

Page 70: ... Self Test Window 6 Choose the COM Port modem connection and click OK 7 Wait for the message display notifying you to power up the modem 8 Power up the modem and click OK 9 The self test results will be displayed after a few seconds ...

Page 71: ... iDEN carrier Before you call have your subscription number available and make a note of the exact problems and error messages you encountered N O T E Additional information for iDEN Wireless Data Services can be found on the Motorola iDEN web site at http www mot com iDEN ...

Page 72: ...n ANTENNAS HAF9067A Mobile Roof Mount Antenna FAD5524A Mobile Window Antenna RAF4136AMM Magnetic Antenna CABLES FKN4878A Power Cable FKN4868A Ignition Cable FKN4369A Data Cable 10 feet FKN4803A Internal RF Cable PLUGS FLN9400A Power On Plug FLN9401A SB9000 Plug FLN9402A Programming Plug ...

Page 73: ...on Description dialog box 6 Enter a name for your connection For example if you are using COM1 enter Communication to COM1 7 Select an icon to display with the name 8 Click OK The modem Number dialog box opens displaying the icon that you created above N O T E If during this procedure you cannot find the HyperTerminal file in the Accessories folder search for it as follows 1 From the taskbar on yo...

Page 74: ...field select the name of the Motorola iDEN iX1000 modem 10 Click OK The Connect window opens Figure 74 Connect Window 11 Click Dial 12 When your call is complete click Yes to save and close the session or click No to close the session without saving it 13 When you finish click OK ...

Page 75: ... the same port to which the modem is connected Installing Dial Up Networking This section provides the procedure for setting up Dial Up Networking on your Windows 95 Windows 98 or Windows NT computer Make sure that your Windows 95 Windows 98 or Windows NT installation media CD ROM or disks is available You may be asked to insert the CD ROM or floppy disk later in the installation procedure 1 From ...

Page 76: ...minal Window 2 Press Enter You should see one of the following messages If the Connection Fails If the message OK or the message 0 does not display when you issue the AT command check the connections and try again Make sure that If after taking the above measures the connection continues to fail see Troubleshooting on page 62 MOTOROLA IDEN OK or MOTOROLA IDEN 0 The modem is powered on The cable is...

Page 77: ...d set the Data Initialization String to AT K4 Configuring the Modem with AT Commands If you are not using the Installation disk configure your AT command set using the following guidelines Enter the command indicated next to Command Syntax Restore Factory Defaults First restore the current values to their factory default values This will ensure a clean start for the rest of the configuration N O T...

Page 78: ... this line to determine the status of the connection To promote compatibility with these programs enable DCD management in the modem Set the Computer s IP Address You must inform the modem of the computer IP address to establish a SLIP or PPP connection between the modem and the computer The following example uses the IP address 173 56 1 1 Substitute this value with the address supplied by your sy...

Page 79: ...bile IP Activation The iDEN Data Implementation makes use of Mobile IP to manage a truly mobile computer You may use a Mobile IP stack on the computer or use the Mobile IP stack built into the modem By default the modem is configured to work with a third party stack If you desire this mode of operation skip ahead to Configure Encryption Settings on page 77 Otherwise you must activate the Mobile No...

Page 80: ...r system administrator or service provider Be sure to place quotation marks around the Authentication Key name Mobile IP Security Parameter Index SPI The SPI is similar to the Authentication Key in that the modem and the Home Agent must have identical values registered for the computer The following example uses the SPI 256 Substitute this value with the SPI supplied by your system administrator o...

Page 81: ...ications such as Netscape Data Encryption is disabled by default If you do not want to use the data encryption feature skip ahead to Saving Your AT Settings on page 78 If you want to use data encryption you must specify the request as negotiable or not negotiable If the encryption request is not negotiable and the network is not able to grant the request for whatever reason for encryption your con...

Page 82: ...on It might seem logical to store these settings into this first profile However because many communication programs alter the contents of this first image some of your parameters might be overwritten For this reason store these parameters in the second image By convention the first image is named User Image 0 the second image is User Image 1 and the third image is User Image 2 WS182 This command ...

Page 83: ...xtended Error Result Codes Extended error result codes report the network reason why a data connection failed If you report a failed connection to technical support be sure to provide the code See the following table for a list of the extended error result codes that the modem can return AT Command Return Product Information Command Syntax AT CEER Expected Return Code s See Below Table 6 Extended ...

Page 84: ...active data service Packet Data Operation 519 Requested level of encryption is not allowed 545 Service is not present 612 A data registration error was found Contact your Service Provider 833 FA Mobile Node Administratively is prohibited from registration 835 FA Mobile Node Authentication failed 836 FA Home Agent Authentication failed 897 HA Mobile Node Administratively is prohibited from registra...

Page 85: ... to specified transit network 1539 No route to destination 1553 Called unit is busy 1563 Destination is out of order 1564 Invalid number format incomplete 1570 No circuit channel is available 1574 Network is out of order 1577 Temporary failure 1578 Switching equipment congestion 1580 Requested circuit channel is not available 1583 Resource is unavailable 1594 Bearer capability is not presently ava...

Page 86: ...82 iM1000 Data Modem 1602 Channel type is not implemented 1615 Service or option is not implemented 1624 Incompatible destination Table 6 Extended Error Result Codes Code Description ...

Page 87: ...ur iDEN modem DTE refers to your computer or hand held device A If an incoming decoded data service is pending this command instructs the DCE to immediately connect to the call and start the answer sequence as appropriate for the selected service Action ATa Query Range E The setting of this parameter determines whether or not the DCE echoes characters received from the DTE during command state and...

Page 88: ... Query Range Parameter Values Dial String contains a modem number to be dialed translated into an array of ASCII characters between 0 and 9 inclusive Dial Modifiers T Allowed but ignored by the modem P Allowed but ignored by the modem Hook Flash 1 2 second W Wait for time specified in S7 for dial tone Wait for time specified in S7 for one or more rings followed by five seconds of silence before co...

Page 89: ...uest Query Range Parameter Values 0 OK Response code 1 IDEN DTE DCE Specification Version 2 Software Model 3 Product Model 4 Product Manufacturer O This command causes the modem to enter the online state from the online command state Action ATo Query Range P This command selects pulse dialing It is provided for compatibility purposes Action ATp Query Range ...

Page 90: ...Result Codes commands Action ATq setting Query AT v Range Parameter Values 0 Result codes sent 1 Result codes not sent T This command selects DTMF dialing It is provided for compatibility purposes Action ATt Query Range V This command sets your preference for result code format It allows the computer to select Terse or Verbose result codes Action ATv setting Query AT v Range Parameter Values 0 Num...

Page 91: ... BUSY result code 3 The modem may return the BUSY result code if appropriate but does not return the NO DIALTONE result code 4 The modem may return either the BUSY or NO DIALTONE result code if appropriate Z This command causes the modem to reset all parameters and S registers to their user defined default values There are three sets of user defaults The parameter selects between which set or imag...

Page 92: ...loss of a connection D This parameter determines how the computer responds when the DTR line circuit 108 2 is changed from the onÓ condition to the offÓ condition during the online data state Action AT d setting Query AT v Range Parameter Values 0 Modem ignores DTR 1 If the DTR is turned on while in online data mode the modem returns to command mode and issues the OK result code The call remains c...

Page 93: ...sfer mode This command is supported for backwards compatibility purposes This command sets the method of flow control for both directions of the computer to modem interface while the IFC command allows for a separate setting for each direction The setting of this command may implicitly alter the settings of the IFC command Action AT k setting Query Range Parameter Values 0 No Flow Control not reco...

Page 94: ...rt asynchronous data framing The second parameter is needed only if you select less than eight data bits Action AT icf Framing Parity Query AT icf Range AT icf Parameter Values Framing 0 AutoDetect 3 8 data bits 1 stop bit 5 7 data bits 1 parity bit 1 stop bit Parity 0 Odd 1 Even 2 Mark 3 Space ...

Page 95: ...o change the settings of these parameters use the K command Action AT ifc DCE_by_DTE DTE_by_DCE Query AT ifc Range AT ifc Parameter Values DCE_by_DTE 0 No flow control was set by DTE 1 XON XOFF Do not pass XON XOFF characters to the remote DCE 2 RFR active inactive flow control 3 XON XOFF Pass DC1 DC3 characters to the remote DCE in addition to acting upon local flow control DTE_by_DCE 0 No flow c...

Page 96: ...cond 38400 Transmission speed in bits per second 57600 Transmission speed in bits per second 115200 Transmission speed in bits per second WCLK When the DCE is locked most communication over the serial port to the modem is suspended until the DCE is unlocked If the PIN was removed by setting its value to the empty string ÒÓ the DTE must still specify the PIN represented by the empty string Action A...

Page 97: ...length of 8 characters If more than 8 characters are set as a PIN only the first 8 are recognized WS175 This timer controls the length of time the DCE stays on a packet channel while there is no traffic actively being transferred Action AT ws175 timer Query AT ws175 Range AT ws175 Parameter Values 0 Disable sleep timer 5 255 Seconds before sleeping 10 Default value WV312 This setting specifies the...

Page 98: ... Agent must have identical values for this shared secret key for the DCE to satisfy the authentication process NOTE This command is applicable only when the Mobile Node Client in the DCE is Activated Action AT wv301 ÒkeyÓ Query Range AT wv301 Parameter Values The Authentication Key parameter is a text string of up to 32 characters Unlike most text string parameters the Authentication Key is a text...

Page 99: ...he network without notification Action AT wv302 timer Query AT wv302 Range AT wv302 Parameter Values 1800 65534 Seconds before expiration 65535 Timer never expires 7200 Default value WPNEI This command sets the mobile node s permanent IP Address also known as the Network Entity Identified or NEI NOTE This parameter is applicable only when the Mobile Node Client in the DCE is Activated Action AT wp...

Page 100: ...T wv311 Range AT wv311 Parameter Values 2 24 Prefix length 2 Default value WV308 The DTE uses this command to select whether or not to encrypt the air link interface and also how the air link is encrypted Encryption is negotiated during packet data registration Action AT wv308 encryption firm offer key size Query AT wv308 Range AT wv308 Parameter Values Encryption 0 Disabled 1 Vancouver Encryption...

Page 101: ...SLIP or CSLIP or PPP Action AT ws45 stack Query AT ws45 Range AT ws45 Parameter Values 0 Transparent Character Stream 1 Reliable Transparent Character Stream TMDL 3 SLIP CSLIP 4 PPP WS46 This command changes the data mode of the modem between circuit switched data and packet data Action AT ws46 service Query AT ws46 Range AT ws46 Parameter Values 23 iDEN circuit switched data fax 24 iDEN packet da...

Page 102: ...odem operation 2 Class 2 operation fax operation 8 Class 8 voice operation while tethered WS198 This command allows the DTE to specify a maximum amount of time to wait for packet data registration Action AT ws198 time Query AT ws198 Range AT ws198 Parameter Values 1 255 Seconds 30 Default value S0 This command determines if and when the DCE should automatically answer an incoming call Action ATs0 ...

Page 103: ...efault value S8 This command allows the DTE to set the duration of the pause associated with a comma dial modifier Action ATs8 timer Query ATs8 Range ATs8 Parameter Values 0 255 Seconds 2 Default value S30 This command specifies an idle line timeout for online data mode If no data is sent by the DTE on the transmit data line for the specified period of time the DCE disconnects the call returns the...

Page 104: ...If you use any of them your modem displays the message ERROR Polled transmission is NOT supported that is the FLPL parameter cannot be set to 1 Block mode and ECM operation are NOT supported that is the FTBC and FECM parameters cannot be set to any number other than 0 zero FDR Receive data Polled reception is NOT supported that is the FLPL parameter cannot be set to 1 Block mode and ECM operation ...

Page 105: ...mode of your communication software 2 Type ATSn x where n is the number of the S register that you want to customize and x is the value that you want to assign to that register For example to set up your modem to automatically answer all incoming data calls type ATS0 x where x is any number between 1 and 255 3 Press Enter N O T E S You might experience undesirable consequences on the operation of ...

Page 106: ...s in bulk by issuing an AT V command Customizing S Registers You can use the following list of S registers to customize the modem s data operation Table 8 Supported S Registers Register Function 0 Automatic Answer Determines if the modem automatically answers an incoming call If the value assigned to this register is 0 zero the modem does not answer the call but sends an appropriate message to the...

Page 107: ... 2 or 2 seconds 7 Connection Completion Timeout The valid range of values is 1 to 255 seconds The default is 120 seconds 8 Command Dial Modifier Time The valid range of values is 0 zero to 255 seconds The default is 2 seconds 10 Automatic Disconnect Delay Determines the amount of time between loss of carrier and disconnection of the data call The valid range of values is 1 to 254 tenths of a secon...

Page 108: ...e modem waits in online mode for a command from the computer before disconnecting the call and returning to command mode The valid range of values is 0 zero to 255 seconds The default is 0 zero seconds or an infinite time period Table 8 Supported S Registers Register Function ...

Page 109: ...0 0024 watts to 0 7 watts Exposure To Radio Frequency Energy Your Motorola Radio Product is designed to comply with the following national and international standards and guidelines regarding exposure of human beings to radio frequency electromagnetic energy United States Federal Communications Commission Code of Federal Regulations 47 CFR part 2 sub part J American National Standards Institute AN...

Page 110: ...be shielded against the RF signals from your radio product Pacemakers Do not operate the radio when any person is within 6 inches 0 15 meters of the antenna That person may be using a pacemaker a hearing aid or other personal electronic device which may not be adequately shielded Hearing Aids Some radio products may interfere with some hearing aids In the event of such interference you may want to...

Page 111: ... in bodily injury or even death Note The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats fuel or chemical transfer or storage facilities areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Areas with potentially...

Page 112: ...loyment area If the communication equipment is improperly installed and the air bag inflates this could cause serious injury Installation of vehicle communication equipment should be performed by a professional installer technician qualified in the requirements for such installations An air bag s size shape and deployment area can vary by vehicle make model and front compartment configuration for ...

Page 113: ...me household cleaners may contain chemicals that could seriously damage the radio product Avoid the use of any petroleum based solvent cleaners Also avoid applying liquids directly on the radio product OPERATIONAL CAUTIONS DAMAGED ANTENNAS Do not use any radio product with a damaged antenna If a damaged antenna comes into contact with your skin a minor burn can result C a u t i o n ...

Page 114: ... A unit of information consisting of a sequence of signals circuit switched data Continuous data communication such as a modem call CTS The Clear to Send signal passed from the local modem to the local terminal when the data port is ready to transmit data Occurs in response to the Request To Send RTS signal command mode The mode that accepts AT commands Also known as Terminal Mode When your modem ...

Page 115: ...book of frequently called modem numbers that you can set up and maintain in your communication software DTE Data Terminal Equipment A computer or hand held device that generates and receives data and provides functions that control data communications through a device like the modem hand held devices Small computing appliances such as palm tops personal digital assistants and pen based computers h...

Page 116: ...s in the group is odd or even PIN Personal Identification Number A security number that allows you to access a system PPP Point to point protocol protocol A set of conventions regulating the format and relative timing of message transfer between two communication terminals RAM Random Access Memory The working memory of the computer where you can enter information and call up data RTS Request to Se...

Page 117: ...person responsible for monitoring computer activity in a specified area such as a department or a company terminal mode The mode that accepts AT commands Also known as Command Mode When your modem is in this mode it is waiting to receive AT commands that you type from your communication software transmission rate The rate at which data is transferred in bits per second wireless data services See d...

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