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35

Getting Assistance From Motorola

If you are in North America and require further technical sup-
port, you may call the Motorola System Support Center (SSC)
at 1-800 221-7144 and choose the options for Technical Sup-
port on Data products. Please be prepared to provide your
unit model and serial number or Factory Order number for
warranty entitlement verification purposes.

For your convenience, the Motorola website provides up-to-
date information about the MW810 Mobile Workstation.

The URL address for the MW810 Mobile Workstation home
page is:

http://www.motorola.com/MW810

This site includes general information about the MW810
Mobile Workstation, as well as answers to questions regard-
ing operational issues with the MW810 Mobile Workstation.
The site also provides the following:

•

Recent software / application updates

•

Updated embedded firmware for your computer

•

The latest MW810 Mobile Workstation drivers

•

Frequently Asked Questions (FAQ)

To search for MW810 Mobile Workstation manuals, go to:

www.motorola.com/enterprisemobility/manuals

Warranty very small format.book Page 35 Sunday, April 18, 2010 7:49 PM

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Summary of Contents for F5208

Page 1: ...MOTOA4TM MW810 Mobile Workstation Model F5208 Release 1 2 User Guide ...

Page 2: ......

Page 3: ...of the Global Positioning System xii Safety Instructions xiii What is the MW810 Mobile Workstation 1 The CPU Box 2 The Display 3 Getting the MW810 Mobile Workstation Running 5 Unpacking 5 Starting the Computer 5 Shutting Down the Computer 6 Turning Off 6 Taking a Look at the MW810 Mobile Workstation 7 CPU Box Front Panel Components 7 CPU Box Rear Panel Components 8 CPU Box Bottom Side View 12 Remo...

Page 4: ...wer On 28 Power Off 28 Hibernation 28 Standby 29 Entering Standby Manually 29 Wake Up from Standby 29 Power Management Tips 30 Brightness Control 30 Volume Control 30 On Screen Display OSD Menu 31 Troubleshooting 32 Maintenance 34 Smart Card Insertion Counter 34 Cleaning Materials 34 Cleaning Directions 34 Getting Assistance From Motorola 35 ...

Page 5: ...ll take place without the express written permission of Motorola No part of this manual may be reproduced distributed or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Motorola Disclaimer The information in this document is carefully examined and is believed to be entirely reliable However no responsibility is assumed for ...

Page 6: ... by Motorola which is attached to or used in con nection with the Product or for operation of the Product with any ancillary equipment and all such equipment is expressly excluded from this warranty Because each system that may use the Product is unique Motorola disclaims liability for range coverage or operation of the system as a whole under this warranty II GENERAL PROVISIONS This warranty sets...

Page 7: ...red equipment unless bearing a Motor ola Part Number in the form of an alphanumeric number i e TDE6030B N Lift trucks if required for installation removal replacement or repair of the Motorola supplied products O Dispatch to remote site locations P Loading of software upgrades or fixes into the devices V GOVERNING LAW In the case of a Product sold in the United States and Canada this Warranty is g...

Page 8: ...such software in such Product may not be replaced copied distributed modified in any way or used to produce any derivative thereof No other use including without limitation alteration modification reproduction distribution or reverse engineering of such Motorola software or exercise of rights in such Motorola software is permitted No license is granted by implication estoppel or otherwise under Mo...

Page 9: ...tions Warranty information and the FCC information that follows Who Should Use this Manual This manual is intended for staff that operates the MW810 Mobile Workstation in vehicles This manual assumes that reader is familiar with basic Windows operations When this is not the case be sure to read the documentation that came with your version of Windows Related Manuals This manual describes the MW810...

Page 10: ...with two way radios installed in vehicles leaflet multilingual 6802982C80 Motorola MW810 Mobile Workstation Vehicle Installation Manual 6802982C85 Motorola MW810 Mobile Workstation R1 2 12 1 Display Owner s Guide included on the FIELD SUPPORT KIT Software CD FVN5613 6802982C81 Motorola MW810 Mobile Workstation CPU Owner s Guide included on the FIELD SUPPORT KIT Software CD FVN5613 6802987C40 Motor...

Page 11: ...oduct safety and RF exposure refer to Safety and General Information leaflet Motorola publication num ber 6802983C01 FCC Grant of Equipment Authorization Release 1 2 Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury CAUTION may also be used to alert against unsafe practices and property damage only accident hazards Changes or modifications made...

Page 12: ...412 0 2462 0 5180 0 5240 0 5260 0 5320 0 5745 0 5825 0 PD9WM3945ABG 0 318W 0 048W 0 068W 0 1W VA00468AA 802 11a g n WLAN US 2412 0 2462 0 5180 0 5240 0 5260 0 5320 0 5745 0 5825 0 PD94965AGN 0 242W 0 123W 0 048W 0 087W VA00468AC 802 11a g n WLAN US 2412 0 2462 0 5180 0 5240 0 5260 0 5320 0 5745 0 5825 0 PD94965AGN 0 242W 0 123W 0 048W 0 087W VA00048AD DataTAC TX 806 824 RX 851 869 PQS BM28001 1 91...

Page 13: ...C VA00468AC WLAN US VA00048AE DataTAC VA00468AC WLAN US VA00016AF GPRS EGPRS UMTS HSDPA US VA00468AC WLAN US VA00387AA EVDO CDMA VA00468AD WLAN Europe VA00016AG GPRS EGPRS UMTS HSDPA Europe VA00468AD WLAN Europe VA00016AQ GPRS EGPRS UMTS HSUPA Europe VA00468AC WLAN US VA00259AB EVDO CDMA VA00468AA WLAN US VA00048AD DataTAC VA00468AA WLAN US VA00048AE DataTAC VA00468AA WLAN US VA00016AF GPRS EGPRS ...

Page 14: ...s collection systems have been set up to handle waste of electrical and electronic equipment In European Union countries please contact your local equipment supplier representative or ser vice center for information about the waste collection system in your country Performance Reliability of the Global Positioning System Underwriters Laboratories Inc UL has not tested the perfor mance or reliabili...

Page 15: ... their proprietor and used by Motorola Inc under license in the U S and other countries Trimble is a registered trademark of Trimble Naviga tion Limited U Blox is a registered trademark of U Blox AG MOTOROLA and the Stylized M Logo are registered in the U S Patent and Trademark Office All other product or service names are the property of their registered owners Motorola Inc 2010 Safety Instructio...

Page 16: ...iods Do not leave the MW810 Mobile Worksta tion unused for more than 3 months Your MW810 Mobile Workstation automatically shuts down when the internal temperature exceeds the upper limit of the valid range The MW810 Mobile Workstation returns to normal operation when it cools down Your MW810 Mobile Workstation dissipates heat during normal operation When your MW810 Mobile Worksta tion is functioni...

Page 17: ...lar public and private data networks Among its many communication interfaces the workstation incorporates video option and audio inputs as well as an internal GPS or Dead Reckoning GPS module options ensuring reliable and accurate vehicle location noti fication An optional Automatic License Plate Recognition ALPR sys tem enables to capture license plate images from up to four imaging sources insta...

Page 18: ...or for diversity antenna when 802 11a b g n radio module is installed The CPU Box The CPU Box is a high performance computing platform for mission critical applications with numerous computing data storage and communication capabilities It is designed to be permanently mounted and serve as a hub to the computing and communications network in the vehicle Key features of the CPU Box Windows 7 or Win...

Page 19: ... design The Display The MW810 Motorola offers three optional rugged displays 12 1 XGA high brightness display TFT technology dis play with 1200 NIT 1200 cd m2 LCD backlighting to ensure viewing under bright light conditions 12 1 XGA standard brightness display TFT technology display with 400 NIT 400 cd m2 LCD backlighting 8 4 SVGA high brightness display TFT technology dis play with 800 NIT 800 cd...

Page 20: ...etooth radio only 12 1 Display to provide wireless connection to personal area peripherals such as headset mouse printer etc Three USB 2 0 ports on 12 1 displays and two on 8 4 Display for connectivity to external USB devices ...

Page 21: ...play Keyboard Power cords CPU to Display s cable s Field Support Kit CD with all MW810 Mobile Worksta tion related drivers and publications FVN5613 Quick Reference Guide 6802983C72 English or 6802983C71 Multilingual This User Guide 6802981C80 Motorola MW810 Mobile Workstation Vehicle Installa tion Manual 6802982C80 RF Safety and General Information leaflet 6802983C01 CD with Windows 7 or Windows X...

Page 22: ...ner s Manual P N 6802982C81 for release 1 1 or 6802987C40 for release 1 2 the manuals are included on the FIELD SUPPORT KIT Software CD FVN5613 Shutting Down the Computer When you finish a working session you can stop the com puter by turning off the power or leaving the computer in Standby or Hibernation mode Turning Off Use the Windows OS Shut Down dialog box to turn off the MW810 Mobile Worksta...

Page 23: ...ox is in ON position see page 8 PC SIM Card Compartment The compartment contains a Personal Computer card PCMCIA type II slot for memory devices radio modems etc and SIM card of the internal WWAN radio The compartment is completely sealed when the cover is closed Do not open this compartment unless service is required Removable Hard Disk Drive Solid State Disk Drawer The Hard Disk Drive HDD Solid ...

Page 24: ...AN MAIN SERIAL 1 MAIN AUX W LAN LAN DISPLAY 1 GPS ON OFF PWR Mic In Audio Out USB SERIAL SERIAL SERIAL USB USB AUX AUX W WAN MAIN SERIAL 1 MAIN AUX W LAN LAN DISPLAY 1 GPS ON OFF PWR Mic In Audio Out ALPR USB LAN LAN DISPLAY 2 W LAN W LAN W LAN Figure 2 CPU Box Rear Panel Components Main Power Switch LAN 2 3 LAN 1 WLAN Audio Out Mic In GPS WWAN Video In Serial 1 Serial 2 Display 2 Display 1 USB PW...

Page 25: ...or LAN cable or Ethernet device The port includes Link and Active indicators The ALPR expansion board option has two 1GB s ports Serial 2 Additional standard RS232 serial port Serial 1 RS232 serial port Connects to standard RS232 serial devices such as Motorola VRM modem printer mouse etc The con nection requires a COTS Commercial Off The Shelf cable not included Do not switch off before shutting ...

Page 26: ...external speakers with a built in power amplifier LAN 1 1GB s Base T Ethernet LAN port for LAN cable or Ethernet device The port includes a Link and Active indicators WLAN Connection to RF antenna s To improve the quality and reli ability of a wireless link install two antennas when internal WLAN radio with RX space diversity is used When only one WLAN antenna is installed connect the antenna cabl...

Page 27: ...onnector interface to up to four imaging sources each contains one infrared camera and one color camera Important The ALPR interface connector is available only when the ALPR Expansion Board is installed see Figure 2 The ALPR system requires camera s software camera cables and a splitter cable all are not included WLAN Optional connection to a third WLAN diversity antenna to improve the quality an...

Page 28: ...ions If HDD temperature is below 41 F 5 C during boot up a message is issued indicating that the heater is starting to operate and slightly delaying start up NOTE The SSD does not require include a heater to operate at low temperatures Removing the HDD SSD Drawer from the CPU Box is easy 1 Shut down the MW810 Mobile Workstation 2 Switch off the Main Power switch located at the rear panel of the CP...

Page 29: ...o can result in loss of data and can damage the computer and the sensitive cir cuitry of the HDD 2 Make regular backups of data files from your HDD to an external flash disk or other storage media 3 Once the HDD SSD Drawer is removed from the HDD SSD Drawer Compartment the CPU Box is not sealed In such condition do not expose the CPU Box or HDD SSD Drawer to sand dust liquid or extreme humidity HD...

Page 30: ...le Workstation The Emergency button can be used as soon as the MW810 Mobile Workstation OS starts Temperature LED The Temperature LED shows the temperature status of the display Steady Yellow Display temperature is low display heater is On Smart Card Rotary Knob Eight Function Keys Speaker Illuminated Labels Area Emergency Button Power Button Mode LED Temperature LED Touch Screen 5 2 3 4 6 7 1 Fig...

Page 31: ...810 Mobile Workstation CPU Box the Main power switch on the rear panel of the CPU Box should be switched On before using the Power Button Mode LED Steady Green Normal operation the display is receiving proper video signals Steady Yellow The display is not receiving proper video signals check cable connections between the CPU Box and the display NOTE When the video cable between the display and the...

Page 32: ...dio mixer up CPU audio mixer down Speaker Sound and alert speaker USB Port 1 See 12 1 Display Rear Components on page 17 Smart Card Compartment Environmentally sealed Smart Card Compartment To install the Smart Card 1 Open the door of the Smart Card Compartment 2 Insert the Smart Card into the Smart Card Compartment For contacts orientation see Figure 6 3 Gently press the Smart Card into the Smart...

Page 33: ...creen is required when you detect a discrepancy between the touched and displayed positions Use the touch panel setting utility in the Windows control panel for calibrating the touch screen 12 1 Display Rear Components Figure 7 shows the rear components of the 12 1 Display for detail installation instructions refer to MW810 Mobile Workstation Vehicle Installation Manual p n 6802982C80 10 Caution F...

Page 34: ... to the USB port should be compliant with the operating system Otherwise the system does not operate properly Keep the USB ports of the display unit sealed by using the rubber plugs attached to the display CPU to Display Cable Receptacle Signal cable 50 pin receptacle for connecting the display to the CPU Box The cable connector is secured to the display by two screws Mounting Screw Holes Four M4 ...

Page 35: ... box The function of this button can be defined by the Windows OS Steady green Workstation is on vehicle power is ok and video signals are received from CPU box Steady yellow Workstation is in Suspend mode or no input video signals are received from the CPU box Note During Suspend mode the workstation enters a power saving mode the display back light turns off and the 5 2 6 7 1 Figure 8 8 4 Displa...

Page 36: ...protective film to contain shattered glass in the event of breakage Emergency Button Press the illuminated amber Emergency button to send an emergency message to a dispatcher or any host computer via the user s 2 way radio system The Emergency button is func tional as soon as the OS is running The button illumination dims during Suspend mode Function Keys The six Function keys are used to carry ou...

Page 37: ...evel Control Tap or press and hold the up down keys to set screen Back light illumination level Backlight Illumination On Off key The Backlight illumination On Off key turns on off the back light of the screen and the illumination of the control keys The illumination of the Workstation Power Button and Emer gency button are unchanged Steady blue Screen backlight and key illumination are off NOTE T...

Page 38: ...al p n 6802982C80 USB Port USB 2 0 port for temporary connection of external USB devices with up to 500mA current load Do not use USB for permanent connections Always remove USB accessories from these ports when driving Propelled device can cause serious injury Keep the USB ports of the display unit sealed by using the rubber plugs attached to the display Figure 9 8 4 Display Rear Components Power...

Page 39: ...ew Holes Four M4 threaded screw holes for securing the display to a mount Left and right hand CPU to Display cables are avail able corresponding to right or left side driving respectively Software Tools The operation of the Display is controlled by the OS and soft ware utilities installed on your CPU Box When using the Dis play with the CPU Box the software utilities are already installed on the w...

Page 40: ... the ExtraKey icon to pop up a menu and select Configu ration Each display function key can be mapped either to a keyboard hot key such as Ctrl X F1 etc to a file as a shortcut or to the display switch Setting a Function key to operate as a keyboard hotkey 1 In the Name field set a name for the function key 2 Select Hot Key from the Map to drop list 3 Move the cursor to Press new hotkey field and ...

Page 41: ...rd In Twin Mode Display 1 serves as primary display and Dis play 2 as secondary Unlike the Extended Mode where the same Windows desktop is shown on both displays the Win dows desktop of the Twin Mode extends to two separate desktops The separate desktops enable two users to work indepen dently with two different displays sharing the same CPU Box When working with two display units the following is...

Page 42: ...level of the keyboard backlight press the Fn key and tap on the left or right arrow keys The level of illumination changes repeatedly from off to maximum in seven steps The current illumination level is memorized when CPU is turned off The keyboard incorporates a power saving feature that auto matically turns off the keyboard backlighting after a keyboard illumination time out has expired Striking...

Page 43: ...on click Two taps simulates a double click Use the buttons on each side of the touch pad the same way you use standard mouse buttons To use the touch pad Place your finger on the pad and move your finger in the direction you want the cursor to move The faster you move your finger the faster the cursor moves across the screen Roll your finger from side to side to move the cursor short distances Qui...

Page 44: ...he MW810 Mobile Workstation can be turned off either from the vehicle ignition switch or by pressing the power but ton on the front panel of the CPU Box or the display Hibernation Place your computer in Hibernation mode when you are away from the MW810 Mobile Workstation for an extended time or overnight When you restart the computer your workstation is restored exactly as you left it To find more...

Page 45: ...llu mination function as follows Screen backlight turns Off Yellow Mode LED dimmed Emergency button illumination dimmed Function Keys illumination turns Off Label illumination turns Off Entering Standby Manually Manual methods to enter Standby mode are one of the fol lowing Select Standby in the Shutdown Window of the OS Note that the default setting of the OS does not enable Standby using the pow...

Page 46: ...MW810 Mobile Workstation while it is in Standby mode Before switching off restore to normal operation and then turn off the workstation When the CPU is in a Standby or Hibernation mode do not connect or disconnect any external devices Brightness Control Press once on the rotary knob to activate the on screen dis play control Scroll the knob to select BRIGHTNESS Scrolling right left increases decre...

Page 47: ...screen features To pop up the panel on the screen press once on the rotary knob and scroll the knob to select the OSD menu item NOTE The OSD Main Menu can be set by your system administra tor to access specific menus For example in some OSD Main menus only the Volume and Brightness control options are enabled Figure 12 On Screen Display OSD Main Menu Exit OSD Menu Exit current menu Volume ...

Page 48: ...cover OS issues Please refer to Microsoft Windows documentation This section contains helpful hints to follow when you encounter any problem Table 1 describes MW810 Mobile Workstation failures which have no user notification Table 1 MW810 Mobile Workstation failures without user notification Problem Do the following Cannot turn the workstation off the system does not respond Turn off the workstati...

Page 49: ...rk before shutting down Never turn on the MW810 Mobile Workstation until it cools down to normal operating temperature MW810 Mobile Workstation CPU temperature is low The system will shutdown in 3 minutes The internal temperature is below the valid limit Please save your work before shutting down Never turn on the MW810 Mobile Workstation until it heats up to normal operating temperature PC Card e...

Page 50: ...http www unisourcelink com 2 Plasti Kleen Hess Advanced Technologies Inc spray cleaner Cleaning Directions 1 Remove dust and fibers with compressed air nitrogen or com mercial gas duster Dust Off Memorex etc 2 Soak wipe with a cleaning solution if not pre wetted and gently clean the surface or contact Avoid spraying cleaner directly on the keyboard always ensure that no liquid drips on the keyboar...

Page 51: ...provides up to date information about the MW810 Mobile Workstation The URL address for the MW810 Mobile Workstation home page is http www motorola com MW810 This site includes general information about the MW810 Mobile Workstation as well as answers to questions regard ing operational issues with the MW810 Mobile Workstation The site also provides the following Recent software application updates ...

Page 52: ...36 This Page Intentionally Left Blank ...

Page 53: ...ering Standby Manually 29 Extendable system memory 2 external speakers 10 ExtraKey Application 24 F FAQ 35 firmware 35 Front Panel 7 Function buttons 16 G GPS antenna 10 Green 15 H Hard Disk Drive 12 Headphones 10 Heater over current 33 high brightness 3 hot key 16 I ignition switch 6 28 Illumination in Standby mode 29 K Keyboard 26 keyboard hotkey 24 Keyboard Illumination 26 L Label 16 LCD 3 LED ...

Page 54: ...16 standard brightness 3 Standby 29 SVGA 20 T temperature is high 33 temperature is low 33 Temperature LED 14 tempered glass 3 TFT technology 3 The CPU Box 2 Touch Pad 27 touch screen 17 Troubleshooting 32 Trusted Platform 3 U UMTS 3 Unpacking 5 URL address 35 V vehicle direction inputs 11 vehicle speed 11 Video input 10 Volume 30 VRM modem 9 W Wake Up from Standby 29 windows shortcut key 24 Windo...

Page 55: ......

Page 56: ...er at 1 800 221 7144 For Europe the Middle East and Africa call 420 533 336 123 MOTOROLA and the Stylized M Logo are registered in the U S Patent and Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2010 AB MOTOA4TM Technology that s second nature 6802981C80 D 6802981C80 ...

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