Motorola E365 Service Manual Download Page 16

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June 12, 2003

6809461A68

General Operation

E365

GPRS mode.

•

Alert Setting Indicator

indicates the phones current ringer alert set-

ting.

User Interface Menu Structure

Figure 3 shows a portion of the E365 telephone menu structure.

Alert Settings

In addition to 11 preset ring tones, E365 telephones allow the user to download 2
additional ring tones via SMS to your PC. (Availability is carrier and Network
dependant).

Motorola E365 phones incorporate the VibraCall® discreet vibrating alert that
helps to avoid disturbing others when a ringing phone is unacceptable.

Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate

Additionally, the profiling feature allows users to identify incoming calls by a
specific ringer tone.

020250o

Figure 3. E365 Menu Structure

Menu Map

Main Menu

Messages *

Create
Inbox

Templates
Outbox

Draft
Voicemail

Message Settings

Voicemail Number
Inbox Setup
Info Alert Setup
Auto Cleanup

Games

Magic II
Bowling King

Bubble T

Big 2 Garden
Pacific Storm
Sound Setting

Alarm

Chat *

Start Chat

History

Clear History

Quick Access

Profile Setting

Normal Mode
Meeting Mode
Outdoor Mode
Handset Mode
Pager Mode

Tools

Datebook

Calculator

Fixed Dial

Settings

(see next page)

More

Phone Book

Recent Calls

Received Calls
Dialed Calls
Missed Calls
NotePad
Call Times
Call Cost

Media Center

New P

icture

Photo Album

Picture

Animation
Melody
VoiceMemo
View Free Space

Ring Style

Camera

Browser *

Voice Memo

Settings Menu

Personalize

Caller Groups
Banner
Wallpaper
Animation

WAP Profile

Set Profile

Set G

PRS

Quick Access Setup
Call Forward

Voice Calls

Fax C

alls

Data Calls
Cancel All

Phone Status

My T

el. N

umbers

Credit Available
Active Line

In Call Setup

In Call Timer
Call Cost Setup
My Caller ID
Call Waiting

Security

Phone Lock

Lock Now
Auto Lock
Unlock Code

Lock Keypad
Fixed Dial
Call Barring

Outgoing Calls
Incoming Calls
Cancel All

SIM PIN
Passwords

Unlock Code
Security Code
SIM PIN
SIM PIN2

Bar P

assword

Auto Key Lock

Initial Setup

Time and Date
Power on/off
Manual Redial
Backlight
Language
Battery Save

Master R

eset

Master Clear

Network

Avail. Networks
Network Setup

optional network, SIM card, or
subscription-dependent feature

Summary of Contents for E365

Page 1: ...Level 1 and 2 Service Manual E365 Dual Band Wireless Telephone E365 GSM 900 1800MHz ...

Page 2: ......

Page 3: ...ng the Subscriber Identity Module SIM 20 Removing and Replacing the Front Housing 21 Removing and Replacing the Vibrator Motor 22 Removing and Replacing the Keypad 23 Removing the Antenna Speaker Camera Assembly 24 Removing and Replacing the LCD Display Bracket 26 Removing the Earpiece Speaker 27 Removing the Color LCD Module 28 Removing and Replacing the plastic LCD module holder 29 Subscriber Id...

Page 4: ...4 June 12 2003 Table of Contents E365 ...

Page 5: ...ousing Use the entire model number when inquiring about the product Numbers are also assigned to chassis and kits Use these numbers when requesting information or ordering replacement parts Product Names Product names included in Product Family 0C85 E365 telephones are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands ar...

Page 6: ... in it assures proper installation operation and maintenance of E365 telephones Refer questions about this manual to the nearest Customer Service Manager A product family is the group of products having the same Account Product Code APC To locate the APC on a device refer to Mechanical Serial Number MSN later in this manual Audience This manual aids service personnel in testing and repairing E365 ...

Page 7: ...e repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training should be a...

Page 8: ...otorola part number of a component is not known use the product model number or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Replacement parts test equipment and manuals can be ordered from AAD For EMEA spare parts call ...

Page 9: ...m 4 2 inches x 1 7 inches x 0 76 inches Size Volume 80 cc 4 8 in3 Weight 93 gm 2 9 oz Temperature Range 10 C to 55 C 15 F to 130 F Battery Life 740 mAh Li Ion Battery Talk time up to 640 minutes Standby time up to 150 hours All talk and standby times are approximate and depend on network configuration signal strength and features selected Standby times are quoted as a range from DRX 2 to DRX 9 Tal...

Page 10: ...ecification Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction RPE LPC with LTP Bit Rate 13 0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps ...

Page 11: ...k resources are not consumed during periods when a user is not actually sending or receiving data The telephones are made of polycarbonate plastic with a metal enclosure The display and speaker as well as the 16 key keypad transceiver printed circuit board PCB microphone charger and headphone connectors and power button are contained within the candy bar form factor housing The user replaceable 74...

Page 12: ...ation The voice dialing feature allows the user to recall pre programmed voice numbers simply by pressing the Voice Ok key and speaking the desired voice tag Up to 10 voice tags can be stored Wireless Access Protocol WAP 1 1 Compliancy In the WAP environment access to the Internet is initiated in wireless markup language WML which is derived from hypertext markup language HTML The request is passe...

Page 13: ...t times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Network Based Chat Messaging The chat messaging feature provides a constant WAP connection through GPRS to carrier service center or factory flexed WAP site The specific s...

Page 14: ...le Quick Access menu that is accessed by holding down the MENU key See Figure 3 for details of the E365 menu structure A 4 way navigation key allows you to move easily through menus The 4 way navigation key functions as a speaker volume up down key only during a call The 4 way navigation key when pressed UP provides a shortcut to the Quick Access list When the 4 way navigation key is pressed DOWN ...

Page 15: ...work Message Waiting Indicator4 appears when the phone receives a text message Voice Message Waiting Indicator4 icon indicates when the phone receives a voicemail message Battery Level Indicator shows the amount of charge left in the bat tery Real Time Clock shows the current time Menu Indicator provides access to the phone s main menu GPRS Indicator4 indicates when the phone is currently function...

Page 16: ...torm Sound Setting z Alarm o Chat Start Chat History Clear History Quick Access X Profile Setting Normal Mode Meeting Mode Outdoor Mode Handset Mode Pager Mode 9 Tools Datebook Calculator Fixed Dial ã Settings see next page More r Phone Book z Recent Calls Received Calls Dialed Calls Missed Calls NotePad Call Times Call Cost v Media Center New P icture Photo Album Picture Animation Melody VoiceMem...

Page 17: ...er to the appropriate User Guide listed in the Related Publications section toward the end of this manual E All batteries can cause property damage and or bodily injury such as burns if a conductive materialsuch as jewelry keys orbeaded chains touch exposed terminals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged ...

Page 18: ...18 June 12 2003 6809461A68 General Operation E365 ...

Page 19: ...02430Z04 GSM DCS PCS Test SIM Used to enable manual test mode 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly 6680388B01 Tweezers plastic Used during assembly disassembly RSX4043 A Torque Driver Used to remove and replace screws Torque Driver Bit T 5 Plus Apex 440 6IP Torx Plus or equivalent Used with torque driver HP34401A2 Digit...

Page 20: ... in this phone are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing any internal components G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive materialsuch as jewelry k...

Page 21: ...lide the top of the battery into the receptacle molded into the housing then press the bottom end of the battery securely into the battery compartment 7 Line up the battery cover with the rear housing then slide it forward until it snaps into place 020305o Figure 2 Removing the Battery E There is a danger of explosion if the Lithium ion battery is replaced incorrectly Replace only with the same ty...

Page 22: ...procedures 2 Remove the SIM from it s holder by sliding it in the direction of the arrow as shown in Figure 6 3 To replace carefully slide the SIM into position in its socket The latch secures the SIM when correctly positioned over the terminals in the phone 4 Replace the battery and battery cover as described in the procedures 020306o Figure 3 Removing the SIM ...

Page 23: ...e the two latches at the top of the phone Avoid damaging the two latches at the top end of the phone 5 Carefully lift the front housing away from the phone 6 To replace align the front housing to the phone 7 Carefully engage the two latches at the top of the phone 8 Gently lower the bottom end of the front housing into position onto the phone 9 Press the front housing cover into place allowing the...

Page 24: ...eplace align the vibrator motor with its space in the rear housing 4 Gently press the vibrator motor into position in the rear housing 5 Replace the front transceiver board front housing cover faceplate the SIM battery and battery cover as described in the procedures G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and comp...

Page 25: ...edures 2 Use the tweezers to lift the keypad up and away from the front housing as shown in Figure 9 3 To replace insert the keypad into the front housing Ensure the keys align properly with the openings and the keypad is fully seated in the faceplate 4 Replace the faceplate the SIM battery and battery cover as described in the procedures 020702 o Figure 6 Removing the Keypad KEYPAD ...

Page 26: ...iver board under the antenna speaker camera assembly See Figure 14 3 Rotate the Antenna Speaker Camera Assembly away from the transceiver board to expose the flex cable and flex connector socket 4 Gently lift open the connector socket and remove the flex cable from the socket 032147 Figure 7 Removing the Antenna Speaker Holder Assembly Antenna Speaker Camera Assembly Latch Flex Connector Socket Fl...

Page 27: ...he flex to the connector socket 8 Rotate the antenna speaker camera assembly down onto the transceiver board 9 Gently press the assembly to the transceiver board until the latch on each side of the antenna speaker camera assembly snaps into position Ensure that the antenna speaker camera assembly is correctly seated on the transceiver board 10 Replace the transceiver pc board assembly front and re...

Page 28: ...ansceiver pc board See Figure 11 3 Carefully lift the LCD display bracket from the front housing Be careful not to bend or crease the bracket 4 To replace align the LCD bracket to the transceiver board 5 Gently press the LCD bracket into place 6 Ensure all 5 latches snap securely into position 7 Replace the front housing cover transceiver board rear housing SIM battery and battery cover as describ...

Page 29: ...ift the speaker out of its socket in the plastic spacer See Figure 12 3 To replace align the speaker to its socket on the Plastic spacer 4 Place the speaker into the socket Ensure that the speaker leads contact the transceiver board below it 5 Replace the LCD bracket PCB assembly front housing SIM battery and battery cover as described in the procedures 031384o Figure 9 Removing the Earpiece Speak...

Page 30: ...dule out of its socket on the plastic LCD display holder See Figure 13 3 Rotate the LCD Module up to expose the LCD flex cable and flex connector 4 Use the disassembly tool to unlock the flex connector socket and release the LCD Flex from the flex connector socket 5 Lift the LCD module away from the LCD module holder DSCN 2784 Figure 10 Removing the Color LCD Module Disassembly tool Disassembly to...

Page 31: ...CD module holder latches 4 Use the plastic tweezer or disassembly tool to release the 4 latches that secure the LCD module holder to the transceiver board See Figure 14 5 To replace align the LCD module holder to the transceiver board 6 Gently lower the LCD module holder onto the transceiver board 7 Press the 4 latches so that they snap into position to secure the LCD module holder 8 Press the swi...

Page 32: ...is an individual unit identity number and remains with the unit through out its life The MSN can be used to log and track a phone on Motorola s Service Center Database The MSN is divided into 4 sections as shown in Figure 15 International Mobile Station Equipment Identity IMEI The International Mobile station Equipment Identity IMEI number is an individual number unique to the PCB and is stored wi...

Page 33: ...til 31 03 2004 ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 2 check digit and is defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER Identifies the product type Normally the SWF number i e V100 PACKAGE NUMBER Identifies the equipment type mode and language in which the product is shipped Table 2 IMEI Number Breakdown TAC Seria...

Page 34: ...ace the battery as described in the procedures 6 Press to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 0 0 5 Select to...

Page 35: ... 1800 10 0 5 Set band PCS 1900 10 0 6 Set dual band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize Non volatile memory Master Clear 55 2 001 Test Display All pixels ON 55 2 000 Test Display All pixels OFF 55 2 002 Test Display Checkerboard pattern A 55 2 003 Test Display Checkerboard pattern B 55 2 004 Test Display Border ...

Page 36: ...tute a known good antenna If the fault is still present proceed to b b Transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board 3 Display is erratic or provides partial or no display a Mating connections to or from transceiver board faulty Check general condition of flex and flex connector If...

Page 37: ... defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the phone with the new transceiver board 8 Vibrator feature not functioning a Vibrator defective Replace vibrator as described in the procedures If the fault has not been cleared proceed to b b Transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has bee...

Page 38: ...3 6809461A68 Part Number Charts E365 Part Number Charts The following section provides a reference for the parts associated with E365 telephones Related Publications Motorola E365 Wireless Phone User Guide 6809444A38 ...

Page 39: ...6809461A68 June 12 2003 39 Level 1 and 2 Service Manual Part Number Charts Exploded View Diagram 031229o Figure 13 E365 Exploded View Diagram 1 2 3 4 5 6 7 8 9 11 12 13 14 17 18 19 20 21 16 15 10 ...

Page 40: ...001W Shield 4 3501655202W Screw 16 3052TV1004W Shield 5 3012T66001W Display Bracket 17 23A1T66001W Camera Speaker Antenna Assy 6 3109T66602W Metal Switch Domes 18 3930408901W Motor Vibrator 7 7630029004W Color LCD Module 19 2512T66001W Lower Housing Assembly 8 21T66021A1W Keypad PC board 20 3028T66001W RF Cover 9 2531T66001W Inter board Snubber 21 252AT66001W Battery Cover 10 2222312101W Microphon...

Page 41: ...r PRC with fixed blades SPN5133 Switchmode charger US plug SPN5134 Switchmode charger UK plug SPN5136 Switchmode charger Euro plug SPN5135 Switchmode charger Aus NZ plug SPN5137 In Vehicle Solutions Vehicle power adapter SYN7862 Audio Connectivity One Touch Headset SYN8419 Over the ear headset SYN8908 Black mono headset SYN8390 Retractable headset SYN8284 Consumer Personalization Grey lanyard SYN8...

Page 42: ...42 June 12 2003 6809461A68 Part Number Charts E365 ...

Page 43: ...ice recognition 10 Wireless Access Protocol WAP 10 H housing cover rear removing and replacing 21 I identification international mobile station equipment identity 30 mechanical serial number 30 product 3 identification labels 30 IMEI 30 Introduction 3 K keypad removing and replacing 23 L LCD 13 liquid crystal display LCD 13 M manual test mode 32 menu structure 14 model specific part numbers 39 MSN...

Page 44: ...over 18 cover plate 26 display assembly 30 keypad 23 rear housing 21 rear housing cover 21 SIM 20 vibrator motor 22 S serial number mechanical 30 service manual about 4 audience 4 conventions 5 scope 4 service policy 5 customer support 5 out of box failure 5 product support 5 shut down upon battery removal 15 SIM Toolkit 11 SIM description 30 SIM removing and replacing 20 specifications 7 subscrib...

Page 45: ......

Page 46: ...n are trademarks of Motorola Inc TrueSync is a trademark of Starfish Software Inc Reg U S Pat Tm Off 2003 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33323 6809461A68 6809461A68 O ...

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