8
EN
05. TROUBLESHOOTING
FINAL CONSUMERS AND SPECIALIZED TECHNICIANS INSTRUCTIONS
Problem
Procedure
Behavior
Behavior II
Discovering the origin of the problem
• Motor
doesn't work
• Make sure you have
power supply
connected to control
board and if it is
working properly.
• Still not working
• Consult a qualified
technician.
• Motor
doesn’t move
but makes
noise
• Test the motor with
a battery powered to
check if it moves in
both directions.
• Motor moves in
both directions
• The problem may be in the
control board.
• Consult a qualified
technician.
1
• Check motion axis and associated motion systems related with the mechanism (skids, guides, etc.) to find out what is the problem.
• Motor doesn’t
move
• The problem is with the
motor.
• Consult a qualified
MOTORLINE technician.
• Motor
opens but
doesn’t close
• Turn off the main
board for 5 seconds
and turn it ON again.
Give opening order with
remote control.
• Motor opens but
doesn’t close.
1
• Check if there is any
obstacle in front of the
photocells;
2
• Check if any of the control
devices (key selector, push
button, video intercom, etc.)
are jammed and sending
permanent signal to control
unit;
3
• Consult a qualified
MOTORLINE technician.
• Motor
doesn’t make
full course
• Make a review on the
guides to check if there
are any mechanical
problems.
• Found problems?
• Consult a qualified
technician.
1
• Check motion axis and associated motion systems related with the mechanism (skids, guides, etc.) to find out what is the problem.
• There are no
problems.
• Adjust the strength and
sensitivity and reprogram the
course on the control board.
1
• Open control board and check
if it has power supply;
2
• Check input fuses of the
control board;
3
• Disconnect the motor from
control board and test them by
connecting directly in order to
find out if they have problems
(see page 7B).
4
• If the motor works, problem is
on the control board.
Pull it out and send it to our
MOTORLINE
technical services for
diagnosis;
5
• If the motor doesn’t work,
remove it from installation
site and send to our
MOTORLINE
technical services for diagnosis.
1
• If the motor works, the problem
is from control board. Pull it out
and send it to our
MOTORLINE
technical services for diagnosis;
2
• If the motor doesn’t work,
remove it from installation
site and send to our
MOTORLINE
technical services for diagnosis.
1
• Turn off the motor from the
control board and test the motor
directly to a battery to find out if it
is damaged;
2
• If the motor doesn't work,
remove it and send it to
MOTORLINE technical services for
diagnosis.
3
• If the motor doesn’t work,
remove it from installation
site and send to our MOTORLINE
technical services for diagnosis.
4
• If this does not work, you must
remove the control unit and send
it to MOTORLINE services for
diagnosis.
NOTE
: The control board´s force
adjustment must be enough to
open and close without stopping,
but with a little effort from a
person it can be stopped.
In case of failure of the security
systems, can never cause physical
damage to obstacles (vehicles,
people, etc).
All
MOTORLINE
control boards have LEDs that
easily allow to conclude which devices are with
anomalies.
All safety devices LEDs (DS) in normal
situations remain On.
All "START" circuits LEDs in normal situations
remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells), etc.
If "START" circuits LEDs are turn On, there is a
control device sending permanent signal
A) SECURITY SYSTEMS:
1
• Close with a shunt all safety systems on
the control board (check manual of the control
board in question).
If the automated system starts working
normally check for the problematic device.
2
• Remove one shunt at a time until you find
the malfunction device.
3
• Replace it for a functional device and check
if the motor works correctly with all the other
devices. If you find another one defective,
follow the same steps until you find all the
problems.
B) START SYSTEMS:
1
• Disconnect all wires from START terminal
input.
2
• If the LED turned Off, try reconnecting one
device at a time until you find the defective
device.
NOTE:
In case procedures described in sections A)
and B) don’t result, remove control board and
send to the MOTORLINE technical services for
diagnosis;
