30
• Verify you are within the recommended range
of your wireless router.
• Verify your mobile device or PC has its Wi-Fi
enabled or is otherwise connected to your
network.
• Verify there are no other apps running on your
device that might impede wireless connectivity
to your network.
• Restart your phone, tablet or PC.
• If you still can’t find the soundbar on your
network and are in an office environment, verify
with your network administrator that no special
permissions are enabled that would prevent
external wireless devices from communicating
with the network.
• If the soundbar is still not found, uninstall, re-
download, and re-install the DTS Play-Fi
®
app on
your mobile device or PC. Reboot the soundbar.
On the soundbar’s top control panel, press and
release both the Next and Previous Input (< and
>) buttons. Upon releasing the button, two tones
will play and the soundbar will reboot. This
reboot will cycle the power off and on and force
the soundbar to reconnect to your network.
The Play-Fi app reports “Play-Fi Devices Lost.”
• Check that your device is powered on.
• Verify you have a strong network signal.
• Verify the network connection has not been lost.
• Check for other devices that might be causing
heavy network traffic.
• Verify that your mobile device or PC has not left
the range of your router.
• Verify that your mobile device or PC and your
soundbar are connected to the same network.
• Verify that your soundbar’s wireless streaming
has not been taken over by another app.
• Exit and then restart the DTS Play-Fi app.
• Uninstall, re-download, and re-install the DTS
Play-Fi app on your mobile device or PC.
• Reboot the soundbar. On the soundbar’s top
control panel, press and release both the Next
and Previous Input (< and >) buttons. Upon
releasing the button, two tones will play and
the soundbar will reboot. This reboot will cycle
the power off and on and force the soundbar to
reconnect to your network.
No output from the soundbar
• Check that the soundbar is turned on.
• Check that the soundbar is not muted.
• Check that the soundbar’s volume is not turned
all the way down.
• Check that the soundbar is set to the proper
input.
• Check that all system components are turned
on and source material is playing.
• Turn the soundbar off and on using the remote
control or the top panel power button.
• Unplug the sound bar, wait 30 seconds, and
plug it back in.
• Check that all interconnecting cables are con-
nected at both ends.
• If necessary, try connecting an alternate source
component to make sure the original source
component isn’t the problem.
The sound bar displays ‘DSP NG’
• Turn the soundbar off and on using the remote
control or the top panel power button.
• Unplug the sound bar, wait 30 seconds, and
plug it back in.
No surround sound
• Review the “Connection” section of this manual
for a better understanding of recommended
connection methods and possible options
that might impact the soundbar’s ability to
receive multi-channel encoded audio from your
television and other audio/video source com-
ponents.
Sound is coming from both my soundbar
and my television
• When utilizing the soundbar to reproduce
audio, the television’s audio output should be
