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Help with Morpheus
A.
Troubleshooting
1.
No Heart Rate Found
a.
Readjust the M5 on your arm or the M3 on your chest. See section D of this guide for arm
placement guidelines.
b.
Clean the LED sensor on the back of the device with a cloth.
c.
Chest straps sometimes need moisture for good connectivity, so wet the electrode with water or
electrode gel.
2.
M5 or M3
won’t connect to Morpheus app
a.
Turn off and back on the Bluetooth of your phone
b.
Ensure M5 is in the correct mode to use with Morpheus app
c.
Fully charge M5
3.
Training data won’t transfer to the Morpheus app
a.
Ensure you have the most updated version of the Morpheus app
b.
M3: Ensure that you are wearing the it as you would when you workout
c.
M5: Ensure it is in
Sync
mode
BEFORE
pressing the
Sync
icon in the Morpheus app. Also
make sure that the Bluetooth of your phone is turned on
4.
Heart Rate appears to be inaccurate
a.
The M5 has an optical sensor. Accuracy will be very high during rest and during cyclical
movements with consistent work output. Optical sensors can become less accurate during
higher intensity exercise that also includes fast multi-directional movements. Note that you can
pair the M3 or any ANT+ chest strap to the M5 for increased accuracy if needed.
b.
Readjust the M5 on your arm. It needs to be tight enough to not allow light to pass
underneath, but also loose enough to not restrict blood flow in your arm.
B.
Maintenance
1.
Regularly clean the M5, especially after sweating during exercise or being exposed to substances such
as soap or detergent which may attach on the back sensor side of the device.
2.
Do NOT wash the M5 with household cleanser. Please use water or soapless detergent, rinse
thoroughly and wipe with a piece of soft towel or cloth.
3.
Ensure the M5 OLED touchscreen and the LED sensors on the backside of the M5 do not get damaged.
Store the M5 in a cool, dry location.
4.
To conserve battery life of the M3, ensure that you unsnap the M3 transmitter from the chest strap
when not training.
