Warranty and Policies
ProStar Operator’s Manual
77
76
6.0
INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. No Morningstar distributor, agent or employee
is authorized to make any modification or extension to this
warranty.
MORNINGSTAR IS NOT RESPONSIBLE FOR INCIDEN-
TAL OR CONSEQUENTIAL DAMAGES OF ANY KIND,
INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWN-
TIME, GOODWILL OR DAMAGE TO EQUIPMENT OR
PROPERTY.
R15-1/20
MORNINGSTAR TECHNICAL SUPPORT POLICIES
Morningstar’s Technical Support Group is dedicated to
providing unparalleled customer support.
MS Support Scope:
1. Determining correct or failed functionality of a
Morningstar product or system of Morningstar devices. It is
expected that owners/operators will use manuals (including
troubleshooting sections) before requesting technical
support.
2. Providing product warranty replacements in accordance
with the terms of Morningstar’s warranty policy.
3. Assisting with the operability of all product / system
features and functions described in Morningstar manuals and
datasheets.
Please be advised:
♦
The Morningstar Technical Support Group generally
provides referrals for requested system consultations or
design/configuration/sizing services. Distributors, dealers,
system designers, installers and vast online resources
- including the String Calculator array design tool (at www.
morningstarcorp.com) - are available to assist in these areas.
Morningstar can help refer customers to a nearby authorized
distributor, dealer, or installer if assistance is required in
designing
a renewable energy system that best suits your
specific needs.
♦
Please visit the Tech Support section at
www.morningstarcorp.com for any documentation or
specification needs before requesting support
. The site
also offers an array sizing tool (String Selector), product
comparison tool (Product Comparator) and articles on solar
charging technologies and other design considerations.
♦
Although emergencies do arise when a phone call is
necessary, e-mail is the best way to contact us, and will
result in the quickest response. Please use the support
Contact Us request form (preferred), or e-mail us directly at
[email protected]
Thank you for your business, and we look forward to
assisting you.
