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•
Complex network routing and switching with different firewall rules at different
points in the network. Some larger corporations have point to point networking
configurations where all Subscriber locations are connected via Frame Relay or
VPNs to the corporate office. This results in one or more firewall appliances,
routers or devices being in the path between the MBOX and the Internet. To aid
in diagnosis, the Subscriber will need to provide someone who is knowledgeable
about the physical and logical network configuration.
Engaging Mood Media to Aid in Network Diagnosis
Mood Media has a support team that has successfully placed thousands of MBOXs on a
variety of network configurations. That team can be engaged to assist you. To prepare
yourself for your engagement the following activities are recommended:
•
Arrange a meeting time with Mood Media, your network engineer and a person
who can provide remote hands at the store location.
•
Allow approximately 2 hours for the telephone conference.
•
Complete the information under “Document the Network Configuration of the
MBOX” on page 31 to the best of your ability prior to the call.
•
Share this document with the network engineer.
During the call, Mood Media will expect to be able to walk through all of the diagnostic
steps outlined in this document in order to resolve the issue. Mood Media reserves the
right to charge an hourly consulting fee for this call.
The MBOX and Mood Media service is designed to be secure and easy to install in your
network environment. Should you have further questions or concerns, please do not
hesitate to contact us.
Mood Media North America
Email: [email protected]
Voice: 877-696-7323
