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Chapter 5. Warranty and Specifications
Limited Warranty
Products included are the MBOX and
the associated power cable and
transformer.
On the first product shipment, the
product will have a two (2) year
replacement warranty from the date of
install.
On replacement products shipped from
Mood Media, the warranty period is the
remainder of the original warranty or 90
days, whichever is longer.
What Is Covered?
This limited warranty covers defects in
materials and workmanship when
installed in accordance with this manual.
What Is Not Covered?
This limited warranty does not cover:
Software, including, but not limited to,
the Client Online Account (COA) and
Value Added Reseller (VAR) hosted
applications.
Products damaged as a result of not
being returned to Mood Media in their
original or equivalent packaging
Tampering or removal of the warranty
seal
Problems that result from:
- External causes such as accident,
abuse, misuse, or problems with
electrical power, including brown-outs
and lightning strikes
- Servicing not authorized by Mood
Media
- Usage that is not in accordance with
the product instructions
- Problems caused by using
accessories, parts, or components
not supplied by Mood Media
Products with missing or altered tags or
serial numbers
Products that fail to communicate with
Mood Media's central servers due to
installation, on-site data networking, or
telephone issues
Songs not downloaded correctly or
otherwise not playing as expected.
What Will Mood Media Do?
During the warranty period, Mood Media
will replace the product with a
comparable product that is new or
refurbished. The replacement product
will come with a 90-day warranty that
runs concurrently with any other
warranties.
Return Procedure
Contact our Customer Service
department toll free at 877-696-7323
and have your MBOX number (found on
the bottom of your device,
“MBOX#####”) and location information
available.
The Customer Service representative
will issue you a Return Materials
Authorization number (RMA#), which
will be used to track your warranty
transaction.
Mood Media will ship a replacement
system with a prepaid return label on
the next available shipping day. Mood
Media will bill the outbound shipping
costs to your account.
Upon receipt of the replacement
product, return the defective product in
the same shipping container using the
prepaid return label.
If we determine that the problem is not
covered under this warranty, we will
attempt to refurbish and repair the
returned system and charge time and
material costs to your account.
