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Appendix A: MBOX Diagnostic Glossary
Diagnostic Message
Description
Call failed
The MBOX was unable to make a successful connection to the
Internet Service Provider's number that is programmed into the MBOX:
Possible causes and solutions:
1. The phone line does not have dial tone or someone else is
currently using the phone.
•
Get another telephone and verify that dial tone is present
and that the line is not busy.
2. The ISP number is not entered into the MBOX correctly.
•
Verify and correct if necessary. Dial the ISP number from
a telephone on the premises and verify that modem tones
are heard on the call.
Call Successful
The MBOX completed all connection tasks as expected.
Changes
The MBOX is applying any and all changes that were downloaded
during this nightly transaction.
Connect: Success
The MBOX has successfully completed a round-trip connection test to
the Mood Media service.
Connected
The MBOX has successfully resolved
mbox2.trusonic.com
via
DNS
Connecting...
The MBOX is attempting to establish a connection to the Mood Media
service to perform a round-trip connection test.
Download Error
Connect Failed
The MBOX is unable to establish a connection to the Mood Media
service through the network or dialup.
Possible cause and solutions:
1. The telephone line or Ethernet cable is not plugged in.
2. The MBOX has not received an IP address from the network
DHCP server
•
Check
View Settings
to see if an IP address is
populated
3. The telephone line has no dial-tone
•
Run
Test Modem
from the main menu
4. The PBX requires a digit other than 9 or 8 to reach an outside
line
•
Check with a manager to find out the correct dial-out
sequence
Download failed
The MBOX was unable to successfully run the update scripts that
download music and ad schedules as well as media.
Possible causes and solutions:
1. If this MBOX is on a dialup connection using Mood Media’s
ISP service, the unit may have run out of ISP time.
•
Contact Mood Media and ask for additional dialup time.
2. If this MBOX is on a network connection, there is likely a
router or firewall that is blocking MBOX related traffic.
•
Check with the local network or systems administrator.
