PAYD Pro Plus® Mobile Solution Customer Display: Reference Guide
48
Troubleshooting
If an error message is displayed in the PAYD Pro Plus App or on the Customer Display, and is listed in the table
below, tap
OK
and then follow the instructions in the table’s Solution column. If the problem is still not resolved,
contact Moneris Customer Care at
1-866.319-7450
.
Problem
Solution
The Customer Display is not
connecting to the primary iPad.
There could be a couple of potential issues. Check the following:
Are the iPads both on the same WiFi network?
Is the Customer Display iPad synced to a different primary iPad?
Be sure that you know the names of the primary and secondary
iPads.
To determine the WiFi network to which the iPad is connected:
1.
From the iPad’s home screen, tap
Settings
(
).
2.
In the Settings screen, look for the setting labelled as
Wi-Fi
, and
confirm the name of the network to which it is connected. If
necessary, connect to a different network.
To learn the iPad’s name:
1.
From the iPad’s home screen, tap
Settings
(
).
2.
In the Settings screen, tap
General
.
3.
On the right pane, look for the
Name
.
If your iPads are both on the same network, and you have confirmed the
names, return to the sync instructions in the
Display App with the PAYD Pro Plus App
section on page 7 for more
information.
