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Moneris Go®: Setting up Your Terminal

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Contents

What’s in the box ......................................................................................................................................... 2

Hardware setup ............................................................................................................................................ 3

Install the receipt paper ..................................................................................................................................... 3
Charge the battery .............................................................................................................................................. 4

Use the optional charging base ...................................................................................................................................... 4

Use the charging cable .................................................................................................................................................... 5

Power on the terminal ........................................................................................................................................ 5

Application setup ......................................................................................................................................... 6

Set up an Admin user ......................................................................................................................................... 6
Review common settings.................................................................................................................................... 7
Sign in ................................................................................................................................................................. 9

Wireless Communication: 4G and Wi-Fi ...................................................................................................... 10

Enroll in Merchant Direct® .......................................................................................................................... 11

Troubleshooting ......................................................................................................................................... 12

Merchant support ...................................................................................................................................... 13

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Summary of Contents for Moneris Go

Page 1: ... September 2020 Moneris Go Setting up Your Terminal ...

Page 2: ...eipt paper 3 Charge the battery 4 Use the optional charging base 4 Use the charging cable 5 Power on the terminal 5 Application setup 6 Set up an Admin user 6 Review common settings 7 Sign in 9 Wireless Communication 4G and Wi Fi 10 Enroll in Merchant Direct 11 Troubleshooting 12 Merchant support 13 ...

Page 3: ... up Your Terminal 2 What s in the box 1 Confirm you have received the required hardware If not contact Moneris Moneris Go terminal Optional charging base USB Charging cable Receipt paper 2 Go to Hardware setup on page 3 ...

Page 4: ... the paper compartment with the loose end unrolling from the bottom of the roll and away from the terminal 4 Unroll enough paper to extend at least one inch 2 5 cm past the top of the printer cover Note If the paper is installed backward your printouts will be blank 5 Close the printer cover and press down to snap it back into place so that the extended paper is held securely 6 Turn the terminal o...

Page 5: ... where possible Use the optional charging base 1 Unfold the charging cable and insert the USB connector into the USB port in the back of the base 2 Make sure the AC adaptor is connected to the other end of the charging cable Plug the AC adaptor into a working electrical outlet on a power bar 3 Dock the terminal on the base Ensure that the metal contacts on the underside of the terminal fit securel...

Page 6: ...ing screen a Wait for the battery icon to display the lightning bolt symbol This indicates that the terminal is receiving power and the battery is charging b Continue charging the terminal during the rest of the setup procedures c Go to the next section Power on the terminal Power on the terminal 1 Locate the thin rectangular power button on the right side of the terminal 2 Press and hold the powe...

Page 7: ...l functions and create new user roles Note If an Admin user has already been created the application will skip this step Language Tap Language and choose English or French Your selection will become the default language for all other users However other users can change the language if desired Username You will need to enter your username each time you use the terminal Make sure your username is e...

Page 8: ...able to change the settings later To change the settings tap each toggle or field Customer receipt format When Cardholder choice is enabled you can enable or disable the receipt options available to your customers If Cardholder choice is disabled the application will automatically print the customer receipt Print delay This setting determines the delay in seconds between printing the customer rece...

Page 9: ... OK When finished tap Next 8 Review the General application settings screen and choose an action To accept the settings shown and move to the next screen tap Next You will be able to change the settings later To change the settings tap each toggle or field Automatic sign out time The application will automatically sign you out after 2 minutes of no activity Tap the minus sign or plus sign to chang...

Page 10: ...field and enter your username b Tap the Password field and enter your password c Tap Sign in 11 The application displays the Sale screen This is the default screen You are ready to process your first sale For instructions on using your terminal visit moneris com en support devices monerisgo to download the Using your terminal guide ...

Page 11: ...ion and uses 3G as a fallback where 4G is not available If you set up a Wi Fi network the terminal will switch to Wi Fi when the Wi Fi signal is stronger To setup a Wi Fi network 1 Swipe down from the top of the screen You may have to swipe down again to see the full panel 2 Tap Wi Fi The terminal displays a list of the available Wi Fi networks 3 Tap the network to which you want to connect The pa...

Page 12: ... including end of day reports To sign up for Merchant Direct follow these steps Note If you have already enrolled in Merchant Direct you do not have to enroll again 1 Go to moneris com 2 In the top right area of the screen click Login and select Merchant Direct 3 Click Create Account 4 Fill in the fields in the online form to complete your enrolment ...

Page 13: ... or 3G in the status bar 4 Check the signal strength number of bars of the connection It is best to have at least 2 bars to communicate with Moneris 5 Restart terminal Press and hold the power button for about 2 seconds until a menu appears Tap Reboot then tap Reboot again to confirm To troubleshoot a Wi Fi connection follow these steps 1 Tap OK to clear the error message 2 Swipe down from the top...

Page 14: ...sit insights moneris com for business and payment news trends customer success stories and quarterly reports insights Need us on site We ll be there One call and a knowledgeable technician can be on the way Count on minimal disruptions to your business as our Field Services provide assistance with your payment terminals Can t find what you are looking for Call Moneris Customer Care available 24 7 ...

Page 15: ...s warrant or make any representation regarding the use or the results of the use of the information content and materials contained in this document in terms of their correctness accuracy reliability or otherwise Your gift card processing is governed by your agreement for gift card services with Moneris Solutions Corporation Your loyalty card processing is governed by your agreement for loyalty ca...

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