Troubleshooting
LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual
79
10.4 Ethernet Service is Degraded
Ethernet standards specify that 100m (300ft) is the maximum distance between an Ethernet
switch and appliance (computer, WLAN AP, etc). This is relevant when MobileAccess
VE
shares
the IT LAN. The distance includes all patch cords (from switch to VCU, from VCU to patch panel,
from RJ-45 outlet to VAP, and from VAP to appliance).
1. Review the IT documentation, which may be available from your IT department, to
determine cable types and lengths.
2. Check the lengths of the patch cords being used and verify the end-to-end distance does not
exceed 100m (300ft).
3. A Fluke cable tester can be used to measure cable length.
10.5 No Service from Connected Access Pod
This requires physically accessing the Access Pod to check the LEDs, and accessing the Access
Pod through the Web GUI to verify the Access Pod configuration.
1. Physically view the Access Pod and confirm that both LEDs on the Access Pod are lit:
Power LED (Green) is OFF – Either no connectivity to the VCU or the VAP is faulty. Try
replacing the VAP. Try connecting the VAP directly to the VCU if the Power LED is lit
check the cable and the patch cords.
Activity LED is constantly blinking – The Access Pod cannot initialize due to exceeded
cable length. Try using the closest free RJ-45 jack fed with a different cable.
2. Check other Access Pods connected to the same VCU.
3. Verify that the VAP configuration as follows:
Connect to the VCU using the MobileAccess
VE
Web GUI application (See section 6.1).
In the VCU
Config
tab, click the
RF
Parameters
sub-tab and verify that the
Service
Mode
parameter is set (MIMO/SISO).
