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Specific troubles induced by E-mail connection mode
Trouble
Cause
Repair
The message of ” Not connectable to mail
server.” or “Not connectable to G-50A.” Is
displayed.
The initial information is not being set to
G-50A.
(The mail address of Maintenance Tool is
not being registered previously.)
The mail address normally obtained is not
being set.
The version of G-50A is not exceeding
2.60.
The setting of the mail server address is
not correct.
The setting of environments like for LAN
cable connection is not correct.
Execute the initial setting of Maintenance
Tool or G-50A mail address on the local
G-50A by using the G-50A initial setting
tool.
Verify the set contents of the mail
server/mail address.
Obtain and use the mail address
individually for each Maintenance Tool
PC.
Set the connection environment correctly.
The message of “Network possibly
disconnected finishing Maintenance Tool.”
is displayed.
Displays when the normal communication
with G-50A was not performed.
Maintenance Tool is finished forcibly.
Restart Maintenance Tool after a while.
The message of “? operation status mails
at mail server. After receiving mail under
offline mode, start E-mail mode again.
Returning to mode selection screen?” is
displayed.
Displays when the operation monitor mail
is remained at the mail server. The action
of Maintenance Tool will be delayed
caused by a time required by the search
processing of remaining mail.
After removing the operation monitor mail
under Off-line mode, execute E-mail
connection mode.
The operation monitor screen is not
displayed normally.
The POP receiving interval of
Maintenance Tool is being set to over 2
minutes.
[Operation control screen] is being
opened for over 20 minutes on the
operation monitor screen
Set the POP receiving interval within 1
minute.
Do not open [Operation control screen] for
over 20 minutes on the operation monitor
screen.
Free contact of indoor unit Trouble
Trouble
Cause
Repair
A menu cannot be chosen and cannot be
started.
The version of G-50A is old.
A recommendation version is 2.60 or
more.
Remote error notification Trouble
Trouble
Cause
Repair
A menu cannot be chosen and cannot be
started.
The MN Converter model is not
CMS-MNG-E.
Use the CMS-MNG-E MN Converter
model.
When Maintenance Tool is connected to
the MN Converter (CMS-MNG-E) via
RS-232C, a message of " Cannot
communicate with MN converter." is
displayed at starting.
Maintenance Tool does not start.
The MN converter (CMS-MNG-E) mode is
the error notification mode.
Connect to the MN Converter
(CMS-MNG-E) via USB.
