Mitel SME Server V5 with ServiceLink User Manual Download | Manualshive

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Chapter 12. Collaboration

As noted on the screen below, there are some restrictions on the text content of the names. Pseudonyms can be linked to existing user
or group accounts. In the example shown, a pseudonym for webmaster is being set to point to ffrog.

12.4. Information Bays

The i-bay (information bay) feature of the SME Server V5 with ServiceLink is a simple, very flexible and powerful way for you to
share information with others. It is a rich enough feature that we’ve devoted an entire upcoming chapter to discussing i-bays.

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Summary of Contents for SME Server V5 with ServiceLink

Page 1: ...SME Server V5 with ServiceLink User Manual Mitel Networks Corporation...

Page 2: ...without the cover texts A copy of the GNU Free Documentation License is available on our web site at http www e smith org docs gfdl html http www e smith org docs gfdl html and from the Free Software...

Page 3: ...s 26 5 6 Supported SCSI Adapters 29 5 7 Supported Tape Drives 30 6 Installing And Configuring Your SME Server V5 with ServiceLink Software 32 6 1 Licensing Terms and Conditions 32 6 2 RAID1 Support Di...

Page 4: ...eval 75 11 7 Other E mail Settings 77 11 8 Review Configuration 78 12 Collaboration 80 12 1 User Accounts 80 12 2 Groups 81 12 3 Pseudonyms 82 12 4 Information Bays 83 12 5 Virtual Domains 83 13 Servi...

Page 5: ...E Server V5 with ServiceLink 109 17 1 Windows 109 17 2 Macintosh OS 110 18 Webmail 113 18 1 Enabling Webmail On Your System 113 18 2 Starting Webmail 113 18 3 Logging In 114 18 4 Viewing The Inbox 114...

Page 6: ...of installing and configuring your SME Server V5 with ServiceLink The Appendices in the back of the guide provide background information on subjects related to networking and the Internet and are inte...

Page 7: ...General Public License or other open source licenses SME Server V5 users may copy and redistribute this software The text of the GPL license may be found on the web at http www fsf org copyleft gpl h...

Page 8: ...escribed in more detail in the chapter entitled ServiceLink 1 4 2 Blades SME Server V5 with ServiceLink introduces support for blades a new way of customizing your server Blades allow you to easily in...

Page 9: ...etter internally and with the rest of the world using the Internet Throughout this user s guide the word gateway is used to mean the computer that acts as the interface between your local internal net...

Page 10: ...ter 2 The role of the SME Server V5 More About Ethernets Appendix A Introduction to the Ethernet Local Area Network LAN briefly explains ethernets ethernet components and typical ethernet configuratio...

Page 11: ...mation with you These reports include such details as network performance e mail delivery problems and viruses detected Among other things this information can help you and your partner assess the rel...

Page 12: ...ges at your site and respond in a timely fashion DNS Services One of the components of a full Internet solution is a domain name Most businesses using the SME Server V5 with ServiceLink will want to r...

Page 13: ...erviceLink simplifies and automates this process via a trusted central exchange the Mitel Networks NOC In addition ServiceLink also secures and automates the renewal of encryption keys When you establ...

Page 14: ...onnectivity refers to a full time connection to your ISP Although they are more expensive than the alternative dedicated connections are generally faster and allow you to use the full range of service...

Page 15: ...code such as 1 613 555 1234 Using the same analogy a non routable address is the equivalent of an office extension If your server is assigned a non routable address it cannot directly receive incoming...

Page 16: ...ress of router gateway IP address subnet mask Order services from Service List A 4 3 2 Ordering cablemodem or residential ADSL service Typically your cable company or ADSL provider will install a conf...

Page 17: ...using the ISP s proxy server will normally work fine 1 You receive a routable static IP address Information provided to you by your ISP static IP address IP address of cablemodem or ADSL router gatew...

Page 18: ...Ordering a dialup connection It is typical for you to purchase and install your own modem for your dialup connection Be sure to use a Linux compatible modem WinModems will not work Your modem connect...

Page 19: ...all three of the above conditions Information provided to you by your ISP dialup access number dialup account name dialup account password Order services from Service List D 4 4 Arranging Services Fr...

Page 20: ...s for your e mail server publication of DNS mail MX records secondary mail server ETRN must be supported Internet news server optional Your web and FTP servers are available to the external world only...

Page 21: ...mail message as it enters the POP mailbox to assist in determining the addressee One common header tag is X Delivered To If your ISP does this make note of the header tag used so that you can configur...

Page 22: ...to Internet newsgroups your ISP will need to provide the IP address of an Internet news server The ISP will provide direction in configuring your web browser or other newsreading software PPP PPP refe...

Page 23: ...mode your server requires two ethernet adapters also called network adapters or network interface cards For a dialup connection or server only mode one ethernet adapter is needed SCSI Small Computer S...

Page 24: ...e ATAPI or SCSI Floppy drive any Monitor any Graphics card any Mouse none required Sound card none required 5 2 Hardware Requirements for a Category 2 Server Table 5 3 Definition of a Category 2 Serve...

Page 25: ...6 Hardware Requirements of a Category 3 Server Architecture PCI based Pentium class processor Processor speed 600 MHz or better Minimum RAM 256 MB Hard drive IDE or SCSI SCSI highly recommended at lea...

Page 26: ...Supported Ethernet Adapters Either one ethernet adapter in the case of dialup connectivity or server only mode or two ethernet adapters for dedicated connections in server and gateway mode must be in...

Page 27: ...ollowing 3Com 3C501 3C503 3C509 3C556 3C590 3C592 3C595 3C597 3Com 3C900 3C900B 3C905 3C905B 3C905C 3C980 3C985 3Com Megahertz 3CXE589D EC ET Accton EN1203 EN1207 EN1207 B C D F EN2212 EtherDuo PCI SO...

Page 28: ...0 NE2100 NE2500 NE3210 NL 10000 Olicom OC 2183 OC 2325 OC 2326 Racal Interlan ES3210 Realtek 8029 Samsung Smartether100 SC1100 Sis 900 SMC 8432T 8432BT EtherPower EtherPower10 100 EZ 1208T EZ 1211TX 8...

Page 29: ...ategories of supported adapters If your adapter falls into one of these categories it is probably supported Please check with your Mitel Networks Corporation service representative to verify support f...

Page 30: ...SCSI Tape Drives Vendor Model Revision Format HP HP35470A T603 DAT SONY SDX 300C 0400 AIT Table 5 10 Supported ATA IDE Tape Drives Vendor Model Revision Format Seagate STT20000A 8A51 We have tested an...

Page 31: ...Chapter 5 Hardware Requirements of the SME Server V5 with ServiceLink Host Computer 31...

Page 32: ...r restore from the server manager as explained in the chapter on on going administration of your server 6 2 RAID1 Support Disk Mirroring With SME Server V5 with ServiceLink you have the ability to set...

Page 33: ...ntrollers you will be able to upgrade from an earlier version of the server to version 5 0 using the standard upgrade process You should back up all your data and test carefully after installation 6 3...

Page 34: ...ndicate whether you wish to create an emergency boot diskette This can be used in the future to boot the system in the event that you are unable to boot from the hard disk If you choose yes you will b...

Page 35: ...he choices you may have made previously Obviously when you are configuring your system for the first time many of these choices will not have been made but if you later go back to re configure the sys...

Page 36: ...its name Those clients would need to remap the drive using the new name Tip You should make the system name as unique as possible in case you someday decide to link your server to another server using...

Page 37: ...is selected select OK and proceed to the next screen 6 8 2 Configuring Local Network Parameters Your SME Server V5 with ServiceLink needs information about your local network in order to communicate w...

Page 38: ...dresses Even if you are not planning to use a VPN right now it would be safest to use unique network addresses for each location If however you are operating your server in server only mode and there...

Page 39: ...ethernet adapter for the local network and a modem for a dialup connection With server and gateway mode there are a number of extra parameters that will need to be configured These will be discussed i...

Page 40: ...ay or corporate firewall you can configure your server to provide services including e mail web services file and print sharing to your network In this instance you do not need your server to provide...

Page 41: ...er for server and gateway mode dedicated connection you will be presented with very different configuration screens than if you configured the server for server and gateway dialup connection as discus...

Page 42: ...tion If you don t know which ethernet adapter is designated to eth0 and which is designated to eth1 we suggest you leave it in the default configuration while completing the rest of the screens You wi...

Page 43: ...nect to your ISP your server will automatically be given its external interface configuration parameters If your ISP is providing you with a dynamic IP address the ISP will configure this through DHCP...

Page 44: ...dyndns com dyndns org http www dyndns org and tzo com http www tzo com You can elect to use a different service but doing so would require some customization of the server Once the service is selected...

Page 45: ...s over a couple of days and a hefty phone bill If your telephone carrier charges you per call or per minute fees we suggest that you contact your ISP and ask whether it is willing to assume responsibi...

Page 46: ...ing work hours and then some variable policy during off hours and the weekend Assuming that your ISP is okay with this arrangement and you can afford to do so financially these settings would give you...

Page 47: ...you specify that the end of the range is 192 168 202 250 as shown below then the last computer able to receive DHCP service would be assigned the IP address 192 168 202 250 Once all the available IP a...

Page 48: ...s the case you will need to supply the address for an external DNS server External proxy server The next screen allows you to configure your server so that the computers on your network will use a pro...

Page 49: ...made After the changes take effect you will see other services starting up When that is finished your server should be fully operational Congratulations you have configured your SME Server V5 with Ser...

Page 50: ...during the original installation ethernet cards IP address information DHCP DNS domain names etc Option 3 Provides you with a summary of the configuration parameters entered into your server Option 4...

Page 51: ...prompt you can press Alt F2 to switch to another screen with a login prompt To switch back press Alt F1 You should always ensure that you log out from the root account when you are finished and before...

Page 52: ...ions we cannot accurately explain the process of configuring each of them If your computers and applications came with manuals they might be useful supplements to this chapter Technical problems encou...

Page 53: ...subnet mask gateway IP address and DNS IP address es For a more detailed explanation of DHCP consult the section in the Chapter 5 called Configuring Your DHCP Server Note In some rare cases you may w...

Page 54: ...gateway IP address Enter the IP address for the server or in the case of server only mode enter the IP address for your network s gateway e g the firewall or network router If you are running in serv...

Page 55: ...up your server there s typically a delay of one or more days before your ISP publishes your domain address records the domain name or names and the associated numerical IP address so that the informa...

Page 56: ...to enter the following information User s e mail address The user s e mail address is the user account as created in the server manager plus the domain name Typically it will be in the form of userna...

Page 57: ...iguring Your Web Browser Most browsers are configured using a dialog box called preferences network preferences or options Some browsers need to be configured to access the Internet either directly or...

Page 58: ...gator 8 6 Configuring Your Company Directory Your SME Server V5 with ServiceLink will automatically create a company directory and update it as you maintain your e mail accounts The next chapter expla...

Page 59: ...rver Root information can be found on the Directory screen in your server manager more information on this is available in the next chapter The usual form assuming your domain is yourdomain xxx is dc...

Page 60: ...n Vegan would access the server manager using the URL http www tofu dog com server manager We recommend you bookmark this address so that you can return to it whenever you wish to access the server ma...

Page 61: ...ther under four headings Security Configuration Collaboration and Miscellaneous Note As even one further layer of security you can also connect to the server manager using the secure HTTPS protocol Th...

Page 62: ...r password the system will prompt you for the revised password as soon as you access another feature When you get the Authorization Failed message click OK enter the new password and press Enter 10 2...

Page 63: ...and login from a remote system belonging to you we strongly encourage you to use ssh instead of telnet In addition to UNIX and Linux systems ssh client software is now also available for Windows and...

Page 64: ...meone to connect to your server and login as root with the administrative password The user would then have full access to the underlying operating system This can be useful if someone is providing re...

Page 65: ...otocol must be installed on each remote Windows client Typically this is done through the Network Control Panel you may need to have your original Windows installation CD available After it is install...

Page 66: ...ou to login remotely and diagnose problems or configure settings However when you use telnet all user names and passwords are transmitted without any kind of encryption dramatically reducing the secur...

Page 67: ...privileges you will be asked to enter those network IDs and the subnet mask for each network here Note that depending on the architecture of your network infrastructure the instructions for configuri...

Page 68: ...iple selections for countries with multiple time zones including standard time zones states provinces and even cities This ensures that regional variations in time zones and daylight savings time are...

Page 69: ...Tip In order to make sure the network time server is set to your timezone you should go through this screen once and manually set the time to be correct and with the correct timezone After doing that...

Page 70: ...de automatic drive mappings As the NETLOGON share is only writable by the admin user you modify the netlogon bat script by logging on to a Windows system as admin connecting to the share and then modi...

Page 71: ...tom of the screen Choosing update with new defaults is a convenient one click method of revising your directory when for example your company has moved to a new address 11 4 Printers Your SME Server V...

Page 72: ...raw or pass through machines For this reason the SME Server V5 with ServiceLink does not have a list of supported printers Most printers are supported as long as the appropriate driver is installed i...

Page 73: ...As seen in the image below this screen in the server manager allows you to view these default settings and also to modify the configuration Using the Hostnames Panel with ServiceLink Throughout the sc...

Page 74: ...onfigured with any virtual domains you will have the choice of the domain in which you want to create the hostname This allows you for instance to have www tofu dog com pointing to one IP address and...

Page 75: ...her intranet web server within your company that you want to always have the same IP address One method of assigning that address is to manually configure the client machine to have a static IP addres...

Page 76: ...ou will need to specify the user account and password assigned by your ISP for this POP mailbox Your server will periodically fetch this mail and distribute it to individual POP mailboxes on the serve...

Page 77: ...to multidrop e mail then select Specify below and enter the header tag provided by your ISP Because you will experience problems with mailing lists when using multi drop e mail we strongly recommend...

Page 78: ...two more services POP and IMAP that are listening for connections across the Internet Both protocols also involve transmitting your password across the Internet in plain unencrypted text opening up t...

Page 79: ...Chapter 11 Configuration 79...

Page 80: ...on of the server manager you will see a list of your current accounts If you haven t already created any accounts select Click here and fill in the requested information the account name the part of t...

Page 81: ...yourdomain xxx user password where www yourdomain xxx is the web server name you entered into the server console The staff at The Pagan Vegan would visit the URL www tofu dog com user password To make...

Page 82: ...functions as an e mail alias so that messages addressed to the group ID will be sent to all members of the group If for example you create a group called sales messages to sales mycompany xxx will be...

Page 83: ...p accounts In the example shown a pseudonym for webmaster is being set to point to ffrog 12 4 Information Bays The i bay information bay feature of the SME Server V5 with ServiceLink is a simple very...

Page 84: ...the virtual domain to either the primary web site or to one of the i bays You cannot point a virtual domain to a subdirectory that you simply create inside of the primary web site file area You need...

Page 85: ...ult is one hour with our NOC to retrieve updated information such as virus pattern files Be aware that one of the features of our NOC is that alerts can be established to notify your partner or any e...

Page 86: ...ning software checks both the message body as well as all attachments If a virus is found on a message the message is quarantined in a special mail folder and notifications are sent out about the viru...

Page 87: ...r the header DNS Services Note With ServiceLink you are able to publish domains in the top level domains of com org and net Other top level domains may be possible for an additional charge Note also t...

Page 88: ...omain name All ServiceLink users publishing DNS domains must adhere to regulations and rules provided by ICANN and our registrar 13 4 IPSEC VPNs Through the PartnerZone interface to our NOC your Mitel...

Page 89: ...ions on your VPN Note that when you establish a VPN using ServiceLink one SME Server is designated to act as the primary server All user accounts are created on this primary server and users must logi...

Page 90: ...en verified by our development staff and ServiceLink subscribers will be able to obtain support for the installation and configuration of those blades Unsupported blades are typically those contribute...

Page 91: ...sufficient space exists on your desktop machine When you choose Backup to desktop a browser window will appear that will allow you to name the file and select the location on your desktop where the f...

Page 92: ...u must use a supported tape drive and that a tape must be inserted in the drive for the backup to work Note Reminder e mail messages for tape backups are automatically sent to the e mail address that...

Page 93: ...failure and are required to reinstall the software The reinstallation diskette will record system and network configuration data for your current system so that you will not need to re enter that inf...

Page 94: ...the software installation process and will completely reinstall the SME Server V5 with ServiceLink software It will however save you the steps of entering all the network configuration data and allow...

Page 95: ...text will be shown in bold Both options can be used together Be aware that the filter is case sensitive As an example if you were interested in messages relating to DHCP you could examine the log file...

Page 96: ...your domain name for your site http www yourdomain xxx in your web browser Note that as previously explained there is typically a delay of one or more days before your ISP publishes your domain addre...

Page 97: ...ers 15 4 Other Administration Notes Accessing administrative areas of your server via Windows file sharing To access administrative areas of your server using Windows file sharing you must be logged i...

Page 98: ...ect to the i bay via FTP or HTTP will be prompted to supply that particular i bay s username and password The user name is always the name of the i bay and the password is whatever the administrator a...

Page 99: ...eful as you will see in the upcoming examples Note If an i bay is set for no public access via web or anonymous ftp users connecting to the i bay through Windows or Macintosh file sharing will see onl...

Page 100: ...i bay the process of creating an i bay starts by clicking on the Click here link at the top of the Information Bays panel in the server manager You will be presented with the form shown in the image b...

Page 101: ...d public access will not be available until you set the i bay password from the main information bay panel in the server manager Once you do so users can access the i bay through their web browser or...

Page 102: ...bay a password is required to enter the site TPV created individual passwords and securely provided them to their customers Miles Gabriel has contacted The Pagan Vegan to cater an art exposition The P...

Page 103: ...is only true if the i bay has been set to allow public access via web or anonymous ftp If an i bay is set for no public access via web or anonymous ftp users connecting to the i bay through Windows or...

Page 104: ...te version 16 6 An i bay Used as an Intranet The Pagan Vegan Vegemite The Pagan Vegan has created an i bay for its company newsletter intranet The company has found this to be a good way for employees...

Page 105: ...word processing documents saved into html format and then transferred into the html directory of the intranet i bay using Windows file sharing Starting with just a blank document it took only about an...

Page 106: ...file directly into the html directory of the samfarms i bay The chef accesses the samfarms i bay reviews what produce will be available and plans menus The chef s assistant then reviews the menus chec...

Page 107: ...need to review a great deal of information menu options catalogues from various vendors for event stationary table setting rentals etc Often customers want several days to review it all TPV has only a...

Page 108: ...n their web browser to login as the i bay user name by entering the URL ftp menus ftp tofu dog com This is what the customer sees When the cursor is placed over a file name the full name of the file a...

Page 109: ...should be one of them If it isn t viewable you may not be logged onto your network under the correct name password see the section below on this or your machine may not be in the same workgroup as the...

Page 110: ...7 2 Macintosh OS To use file sharing from a Macintosh computer you will need to be set up to use AppleTalk over Ethernet and to communicate using TCP IP over Ethernet The first step is to choose your...

Page 111: ...re The Primary volume is your default area set up by your server for sharing files and the company web site while Home directory points to the specific user s own space on the server viewable only by...

Page 112: ...OS 8 5 or above MacOS 7 5 to 8 1 Notice the wire at the bottom of the icon denoting a network volume Clicking on one of these icons should show you a window similar to the one below While you should n...

Page 113: ...If IMAP is enabled on the local client the messages will remain on the server and will be visible both from the local client and via webmail For more information on IMAP and POP3 read the earlier sec...

Page 114: ...hich we do not recommend the URL would begin with http instead of https You will need to provide your users with whatever URL will get them to your server Note that if your server is behind another fi...

Page 115: ...ft the date time of the message who it is from the subject and the size Messages may be sorted by clicking on the column heading You can read a message simply by clicking on the subject or sender of a...

Page 116: ...u choose to save a draft your message will be saved in a folder called drafts You may later retrieve this message by using the popup menu in the upper left corner to switch to the drafts folder Below...

Page 117: ...thing else that you could do in a normal compose window Again you can choose to cancel the message save a draft or send the message 18 8 Deleting Messages You can delete a message while reading it as...

Page 118: ...button on the right side the messages will be hidden from view but will still be there and could be recovered with the Undelete button If you choose Expunge the messages will be permanently deleted 1...

Page 119: ...the pop up menu press the Select button next to the menu Enter the new information and click Update Contact In a similar fashion you can delete a contact by selecting the contact from the pop up menu...

Page 120: ...layed already and the information should appear in the entry box below Assuming you entered Contacts from the link in the Compose window you can now insert this information into the To Cc or Bcc lines...

Page 121: ...this blank all of your messages will appear to recipients as having come from your e mail address If you enter text here recipients will usually see that text first instead of your e mail address Fro...

Page 122: ...cludes commands that allow for easy interaction with databases particularly MySQL The PHP language resembles C or perl and is actually embedded in the actual HTML pages on the web server If you are fa...

Page 123: ...either speed and provide a good way to upgrade your network gradually An ethernet adapter also called an ethernet card or network interface card NIC connects each computer to the ethernet LAN An serv...

Page 124: ...le In pre configuring the server for this particular service we in no way interfere with nor prevent you from using another dynamic DNS service if you wish To do so however would require some customiz...

Page 125: ...work perfectly without proxying due to the IP masquerading capability of the server In general we recommend that proxying be disabled in your network applications Using the proxy server can benefit t...

Page 126: ...Server V5 is open source software Mitel Networks Corporation encourages users to freely share copies of our software However we can only provide technical support for customers who purchase products...

Page 127: ...ou are permitted to access and utilize the ServiceLink Service on a non exclusive basis in accordance with the terms of this Agreement For technical support for the ServiceLink Service please contact...

Page 128: ...DETERMINING THE PRICE CHARGED FOR THE SERVICELINK SERVICES SHOULD ANY PART OF THIS DISCLAIMER NOT BE ALLOWED UNDER CERTAIN JURISDICTIONS THOSE PARTS MAY NOT APPLY TO YOU WHERE LAWFUL MITEL NETWORKS R...

Page 129: ...hether oral written or implied heretofore in effect and sets forth the entire agreement between the parties with respect to the subject matter hereof If any provision of this Agreement is held to be u...

Page 130: ...r acquired by you Subscription Period begins on the initial date that you connect to the ServiceLink Service and ends on the last date of service as elected by you in the ServiceLink registration form...

Page 131: ...ged the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as...

Page 132: ...e their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to m...

Page 133: ...Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software whic...

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