Chapter 13. ServiceLink
Until you sign up for ServiceLink and your server is registered, all of the panels in this section of the server manager will not be
functional. In order to subscribe to ServiceLink, visit http://www.e-smith.com/servicelink/ and find a partner near you.
The Mitel Networks Corporation partner will interact with the Mitel Networks NOC (Network Operations Center) to obtain a
Service Account ID for your server. Once that number is entered into the Status panel on your server, you will be subscribed to
ServiceLink. Your partner will enable ServiceLink services and they will begin to function. Once subscribed, your server will
synchronize at a periodic interval (the default is one hour) with our NOC to retrieve updated information such as virus pattern files.
Be aware that one of the features of our NOC is that alerts can be established to notify your partner (or any e-mail address the partner
sets) when your server has missed a sync period, when e-mail is arriving at the NOC instead of your server, and when viruses have
been detected. You will also be able to receive monthly reports from your partner detailing ServiceLink activity.
13.1. Status
Until ServiceLink is activated, the Status panel will appear as shown in the image below.
A mentioned above, you will need to arrange with a Mitel Networks Corporation partner to subscribe to ServiceLink. Once you are
subscribed, the Status page will change to show your current status. As shown in the image below, this panel also allows you to
manually initiate a syncronization with the Mitel Networks NOC.
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