Appendix E. ServiceLink End User License Agreement
The following are the terms and conditions for use of the March Networks ServiceLink services including associated software
products (collectively referred to as the "ServiceLink Services"), from Mitel Networks. Please read them carefully.
BY CHECKING THE "I ACCEPT" BOX, YOU ARE STATING THAT YOU AGREE TO BE BOUND BY ALL TERMS AND
CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT YOU ARE NOT
AUTHORIZED TO CONNECT TO THE SERVICES. THE SERVICELINK SERVICES ARE OFFERED TO YOU ON THE
CONDITION THAT YOU ACCEPT THE TERMS, CONDITIONS, AND NOTICES CONTAINED HEREIN WITHOUT
MODIFICATION.
1. MEMBER ACCOUNT, PASSWORD, AND SECURITY - To register for the ServiceLink Services, you must complete the
registration process by providing your Mitel Networks Authorized Integrator with current, accurate identification and address
information. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to
notify Mitel Networks immediately of any unauthorized use of your account or any other breach of security.
2. NON EXCLUSIVE LICENSE FOR SERVICELINK SOFTWARE - Mitel Networks hereby grants you a non-exclusive
license to use the ServiceLink Software solely for the purposes of utilizing the ServiceLink Services during the Subscription
Period. You may not: (1) modify, translate, or create derivative works based on the ServiceLink Software, or permit other
individuals to do so; (2) decompile, disassemble or reverse engineer any client or server based component of the ServiceLink
Software; (3) rent, lease, sell or otherwise transfer rights to the ServiceLink Software; (4) remove, or allow to be removed, any
patent, trademark, copyright, trade secret, or other proprietary rights notice placed by Mitel Networks or its suppliers on any
ServiceLink Software.
3. SERVICELINK SERVICE - Upon acceptance of this Agreement, registration through your Authorized Integrator, and
payment of the applicable fees as well as taxes, you are permitted to access and utilize the ServiceLink Service on a non
exclusive basis in accordance with the terms of this Agreement. For technical support for the ServiceLink Service please contact
your Authorized Integrator.
4. FEES AND PAYMENT - You are required to pay the applicable fees and taxes for the ServiceLink Services. We may change
our fees for our ServiceLink Services from time to time. However, any fees already paid for the Subscription Period will be
honored at the original price. Our changes are effective after we provide you with at least thirty (30) days notice of the changes
by posting the changes on our web site or by emailing you the changes. If payment has not been made in a timely manner, Mitel
Networks shall have no obligation to provide the ServiceLink Services.
5. SERVICE CANCELLATION BY CUSTOMER - You may cancel your subscription to the ServiceLink Services prior to the
expiration date of the Subscription Period upon the provision of no less than thirty days prior notice to your Authorized
Integrator. In the event of the cancellation of ServiceLink Services no fees will be refunded including without limitation any fees
which were paid in prepayment of the provision of the ServiceLink Services.
6. USER RESPONSIBILITIES AND OBLIGATIONS - You shall not use the ServiceLink Services in a manner which violates
any city, state, national or international law or regulation. You shall not attempt to interfere in any way with the Mitel Networks
network operations center, or attempt to use the ServiceLink Services to gain unauthorized access to any computer system.
7. COLLECTION OF INFORMATION - You acknowledge and agree that Mitel Networks will be collecting and using
customer-identifiable information in order to provide the ServiceLink Services to you including without limitation: for billing
purposes, to order, provide and change service, to resolve problems, to gather server information or to create and inform you or
your Authorized Integrator of additional products and services. Mitel Networks will not sell, trade or disclose any customer
identifiable information derived from the registration or use of the ServiceLink Services to third parties other than your
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