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MiVoice 6910 IP Phone User Guide for MiVoice Connect

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Summary of Contents for MiVoice 6910

Page 1: ...MiVoice 6910 IP Phone User Guide for MiVoice Connect 58015958 REV00 ...

Page 2: ... its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or their respective owners Use of the Trademarks is prohibited without the express consent from Mitel Please contact our legal department at legal mitel com for additional information For a list of the worldwide Mitel Networks Corporation registered trademarks pleas...

Page 3: ...the Voicemail System 7 Operating Your Phone 7 Placing Calls 8 Answering Calls 9 Adjusting the Ring and Listening Volume 10 Muting a Call 10 Guide to the Icons Displayed on Your Phone 10 Using Voicemail 11 Using the Directory 11 Making a Call Using Directory 11 Using the Call History 11 Viewing a List of All Calls Received Transferred Or Missed 12 Placing a Call Using the Call History 12 Interactin...

Page 4: ...erence 19 Diagnostics 20 Log Upload 20 Capture 20 Audio 21 Changing the Ringtone 21 Configuring the Audio Mode 21 Headset 22 Display 22 Contrast 23 Backlight 23 Restart 23 Setting Up a Conference Call 25 Using the Intercom 25 Paging 26 Voice Services 26 Other Advanced Features 26 Voicemail Overview 28 Logging In to the Voicemail System 28 Interacting with New Messages in the Voicemail System 29 Li...

Page 5: ...Table of Contents 3 Mitel MiVoice 6910 IP PhoneAccessory support 36 Analog and DHSG EHS headsets 36 ...

Page 6: ...MiVoice 6910 IP Phone User Guide for MiVoice Connect 4 ...

Page 7: ...6910 IPphone Installation Guide included with your phone for basic installation and physical setup information About This Guide This guide explains how to use the basic features of your Mitel MiVoice 6910 IP phone with MiVoice Connect system Documentation Mitel MiVoice 6910 IP phone Quick Reference Guide Contains call handling instructions an overview of the user interface UI and details on UI nav...

Page 8: ... it more comfortable to use a headset Protect Your Hearing Your 6910 IP phone has a control for adjusting the volume of the handset headset and speakerphone Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the Viewing Angle The stand for your 6910 IP phone supports two viewing angles 30 and 60 Adjust the stand to suit your viewing...

Page 9: ...ure 2 on page 2 shows the ports on the back of the phone Figure 1 6910 IP phone Components Programmable Keys Programmable Keys dialpad Speaker Head set Key Mute Key Hold Key Redial Key Goodbye Key Settings Key Directory Key Transfer Key Conference Key Volume Control LCD Screen Voicemail Key Call History Key 6910 Handset High Quality Speakerphone Message Waiting Lamp ...

Page 10: ...e your phone Volume controls Adjusts the volume for the ringer handset headset and speakerphone Press the volume control keys while the phone is ringing to adjust the ringer volume Pressing these keys during an active call adjusts the volume of the audio device being used handset headset or speaker Goodbye key Ends an active call The Goodbye key also exits an open list such as Call History and men...

Page 11: ...ey Transfers the active call to another number Conference Key Begins a conference call with the active call For more information see Setting Up a Conference Call on page 25 Speaker Headset key Transfers the active call to the speaker or headset allowing hands free use of the phone Navigation keys and select button Multi directional navigation keys that allow you to navigate through the phone s UI ...

Page 12: ... afew moments while thephone downloadsthe latest updates If language packs were loaded to your phone the following screen displays during startup Note Updates to your phone can be scheduled to be automatically installed from the server The updates are scheduled during non business hours or slow call periods CAUTION Do not unplug or remove power to the phone while the phone is checking or installin...

Page 13: ... connected tothephoneand to the wall jack Thephoneautomaticallydetectswhenitisreconnectedsuccessfully and the Network Disconnected prompt is removed from the screen However if changes have been made to your phone s network settings you may need to restart your phone Check with your Mitel administrator or network administrator for assistance For more information about connecting your phone see the ...

Page 14: ...one When your phone is in this state you can receive calls make calls and check for new messages using visual voicemail If the phone displays Available and the date and time use the procedure in Assigning Your Extension or Phone Number to the Phone on page 7 to assign your extension to your phone Untilthephoneisassigned youcanplaceinternal callsbydialing anumberorusingtheDirectory but you cannot r...

Page 15: ...nedisplays Available or Anonymous or Voice Service If Your Phone Displays Available or Anonymous If your phone displays Available or Anonymous use this procedure to assign your extension to your phone 1 Press the Assign softkey 2 Enter the extension number that your Mitel administrator provided and then press the down navigation key 3 Enter the password provided by your Mitel administrator 4 Press...

Page 16: ...s If you are in Speaker audio mode lift thehandset and press to switch between handsfree and handset If you are in Speaker Headset audio mode press to switch between handsfree and headset When the handset is on hook press to disconnect the call Using the Headset to Place a Call The headset feature allows you to speak to someone without using the handset or speaker Your phone must be in either the ...

Page 17: ...er calls designate Speaker or Speaker Headset as your default auto off hook preference see Audio on page 21 1 To answer a call press If your automatic off hook preference is configured to use the speaker press the blinking call appearance button The LED next to the hardkey lights red 2 To end the call press the again The LED next to the hardkey turns off Using a Headset to Answer a Call If you pla...

Page 18: ...ive To unmute a call so that the caller can hear you again The LED next to the hardkey blinks in red when the mute is active Guide to the Icons Displayed on Your Phone Your 6910 IP phone displays icons for phone status and features These icons are shown in Table 1 Note The audio mode setting you have selected in the Settings Audio Audio Mode menu on the IP phone determines whether the call goes to...

Page 19: ...l is highlighted Dial the numbers that correspond with the first few letters in the person s first or last name pressing a number key once for any letter on that key and press to search For example to find the name Smith dial the numbers 76484 and press to search 3 To dial the displayed number press alternatively lift the handset or press any Using the Call History The call history displays recent...

Page 20: ...l Using the Call History 1 Press 2 Use the to navigate through and review the list of calls received transferred or missed 3 With the name of the person you want to call highlighted do one of the following options to dial the call Pick up the handset to take the phone off hook Press the button to take the phone off hook Interacting with Calls This section describes the following ways to interact w...

Page 21: ... are engaged in a call you can send an incoming call to your voice mailbox without answering it To Send an Incoming Call to Voicemail While the phone rings do one of the following Press Press The call is sent to your voice mailbox Transferring a Call You can transfer a call in two ways In a blind transfer you transfer the call without the other party first answering your call In a consultative tra...

Page 22: ...ark and Unpark a Call To park a call a While the call is active press the to place the call on hold b Dial 11 followed by the extension number where you want to park the call To unpark the call dial 12 followed by the extension number where the call is parked Note If you want to cancel the transfer press and take the original call off hold Note To unpark a call the call must be on hold on the othe...

Page 23: ...b options 5 Press 6 Use the navigation keys and dialpad keys for each setting to make any applicable changes 7 Do one of the following Press the to save your changes Press at any time to exit without saving the changes The following phone settings can be configured through the User Settings menu Note For more information about Advanced options contact your Mitel administrator Option Time and Date ...

Page 24: ...ates You can set six distinct availability states for your extension These availability states can be configured with various options to forward incoming calls to another number or send them to voicemail Using the voicemail system you can also record a different personal greeting for each availability state You can change your active availability state using the Connect client or the voicemail sys...

Page 25: ...played 4 Navigate to the Time and Date Time Format option and press or press to select the option 5 Use the to navigate through and press to set the preferred time format Valid values are 12 Hour the default and 24 Hour 6 Press to navigate to Daylight Savings and press to select the option 7 Use the to navigate through and press to set the preferred daylight savings setting Valid values are Automa...

Page 26: ...o Information about the phone s firmware version of phone boot version and platform Error Messages Error messages for the phone If there are no error messages No Error Messages is displayed Notes Provides link to the privacy policy information Copyright Provides the copyright information of the IP phone To view the Phone Status menu 1 Press 2 Press to navigate to User settings and press to select ...

Page 27: ...ption in the User Settings menu Configuring the Sorting Preference 1 Press 2 Press to navigate to User Settings and press to select the option 3 Enter your voicemail password and press The User Settings menu is displayed 4 Navigate to the Directory Sorting Preference option and press or press to select the option 5 Use the to navigate through and press to set the Sorting Preferences Note For more ...

Page 28: ... capture TCP network packets for up to 1440 minutes 24 hours as well as various logs that can in turn be used to help debug and troubleshoot various issues Capturing TCP Network Packets 1 Press 2 Press to navigate to User settings and press to select the option 3 Enter your voicemail password and press The User Settings menu is displayed 4 Navigate to the Diagnostics Capture option and press or pr...

Page 29: ...and press 6 Use to navigate through and press to set the preferred audio mode Audio Mode Option Description Speaker This is the default setting Calls can be made or received using the handset or handsfree speakerphone In handset audio mode pressing on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want...

Page 30: ...he IP phone or headset that may result from the use of non verified headsets or from incorrectly connecting headsets or cables Configuring Headset Mic Volume and DHSG 1 Press 2 Press to navigate to User settings and press to select the option 3 Enter your voicemail password and press to select the option The User Settings menu is displayed 4 Navigate to the Audio Set Audio option and press 5 Navig...

Page 31: ...s off the backlight when the phone is idle for a specified length of time 1 Press 2 Press to navigate to User settings and press to select the option 3 Enter your voicemail password and press to select the option The User Settings menu is displayed 4 Navigate to the Display Backlight option and press 5 Press to save 6 Use to navigate to Off or Auto 7 Press to save the setting Restart You may want ...

Page 32: ...MiVoice 6910 IP Phone User Guide for MiVoice Connect 24 4 Navigate to Restart and press to select the option 5 Press Note Your phone goes out of service temporarily during the restart ...

Page 33: ... conference call 4 Do one of the following Press the which starts the conference as soon as the person answers Wait for the person to answer consult with that person if necessary and proceed with next step 5 Do one of the following To proceed with the conference press the Conference key again A three way conference call is established Your phone displays the number of other participants included i...

Page 34: ...e fully qualified configuration server to which the phone is registered to obtain the provisioning data To View The Configuration Server 1 Press 2 Enter your voicemail password and press to select 3 Navigate to the Voice Services MiVoice Connect and press the button 4 In the Config Server field enter the MiVoice Connect Server IP address Or edit the MiVoice Connect Configuration Server address 5 P...

Page 35: ... 22 plus the extension of the person you want to coach You can listen to and coach someone during a call without the outside party hearing Silent Monitor Dial 17 plus the extension you want to monitor You can silently monitor a call on another extension You are added to the existing call without being heard or seen by any party This feature is useful for users such as workgroup supervisors Include...

Page 36: ...ss Your phone dials the voicemail system Logging In to Voicemail from Another Extension You can log in to the voicemail system from another extension in your system whether it is an IP phone or an analog phone 1 Do one of the following Press while the phone is on hook Press while the phone is off hook with dial tone Press 2 At the password prompt press and enter your extension 3 Enter your passwor...

Page 37: ...ing And Deleting Messages 1 Log in to voicemail 2 To listen to new messages press 1 3 As you listen to each message you can do one of the following To replay a message press 1 To save a message press 2 To delete a message press 3 Forwarding a Message 1 Log in to voicemail 2 To listen to new messages press 1 3 After listening to the message to forward press 4 4 Record a prefacing remark and do one ...

Page 38: ...d the message press 2 4 After you are satisfied with your recording press to finish recording 5 At the prompt enter the recipient s extension 6 To choose additional addressing options press 0 and select any of the following options To look up a recipient by name in the directory press 1 To send a personal distribution list press 2 To broadcast to all extensions press 3 To cancel addressing options...

Page 39: ...o transfer to the auto attendant press 9 To transfer to the assistant press 0 To rerecord the message press To send the message and transfer to an assistant press 0 To send the message and transfer to the auto attendant press 9 To send the message and forward it to the recipient s Find Me destination if enabled press 1 3 Hang up to send the message Using Mailbox Options The Mailbox Options sub men...

Page 40: ...e tone and press then select from the following options To accept the personal greeting press To review the personal greeting press 1 To rerecord the personal greeting press 2 To cancel the recording press Changing Your Password 1 Log in to voicemail 2 From the voicemail Main Menu press 7 to access mailbox options 3 Press 4 4 Enter your new password and press 5 Do one of the following To confirm t...

Page 41: ...ility state 4 Choose one of the following availability states or other options For Available press 1 For In a Meeting press 2 For Out of Office press 3 For Vacation press 4 For Custom press 5 For Do Not Disturb press 6 For enabling calling additional phones configured by your Mitel administrator press 7 To cancel press The availability state stays in effect until you change it However if Outlook a...

Page 42: ... to access mailbox options 3 Press 8 to remove deleted messages 4 Press one of the following options To confirm removal of deleted messages press 1 To cancel removal of deleted messages press Enabling or Disabling Automated Call Handling in Outlook 1 Log in to voicemail 2 From the voicemail Main Menu press 7 to access mailbox options 3 Press 9 4 To enable or disable Outlook automated call handling...

Page 43: ...administrator enabled the Find Me option for you and you configured a Find Me destination in the Connect client You used the Connect client to enable the Find Me option and to configure a Find Me destination To enable or disable find me forwarding 1 Log in to voicemail 2 From the voicemail Main Menu press 7 to access mailbox options 3 Press 9 4 Press 5 5 Choose one of the following options To enab...

Page 44: ... and insert the headset cord in to the jack until it clicks in to place Notes The RJ9 port is for handset use only Plugging any other devices in to this port may cause damage to the phone and will void your warranty Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Headsets connected to the 6910 IP phone are limited in functio...

Page 45: ...Analog and DHSG EHS headsets 37 ...

Page 46: ...d The Mitel word and logo are trademarks of Mitel Networks Corporation including itself and subsidiaries and authorized entities Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks mitel com ...

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