Mitel INT4000, User Manual, Page: 53 / 62

Mitel ® INT4000 User Guide – Issue 6, December 2008
Page 41
Hunt Groups
Hunt Groups
Your system may be programmed with “hunt groups.” Hunt groups are groups of endpoints that
share a common extension number in addition to having individual extension numbers. This
allows someone to call anyone in the group (using the common extension) or a specific member
(using the individual extension).
Working in Hunt Groups
The members of these hunt groups and the common extension(s) are programmed by your
System Administrator.
ACD Hunt Groups
Some hunt groups use a special feature called Automatic Call Distribution (ACD) that distributes
the hunt group calls equally among the available members. These hunt group members are
referred to as “agents,” who log into the ACD hunt group to receive calls and log out to halt ACD
hunt group calls.
Calls are distributed through an ACD hunt group based on Agent IDs or extensions, as
described below.
•
Agent IDs : If the hunt group is programmed to use ACD Agent IDs, each agent is
assigned an Agent ID number to enter during the login procedure (described on the next
page). The hunt group calls are routed to logged-in agents, according to their Agent ID
number instead of their extension number. Because the Agent ID is not associated with
any extension, the agent can use any endpoint in the system to log in.
•
Members : If the hunt group is not programmed to use Agent IDs, it will have a
pre-programmed list of endpoints and will send calls to the endpoints where agents are
logged in.
Hunt Group Calls Enabled/Disabled
If you are a member of a hunt group, you can enable or halt hunt group calls.
To turn on or off hunt group calls:
1. Dial
.
2. Press .
Logging In to ACD Hunt Groups
Agents can log into and out of the ACD hunt group at any time. While logged in, the agent
receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD
hunt group bypass the agent.
To log into all of your ACD hunt groups at once using the ACD Agent Login/Logout
feature code:
Dial and enter your Agent ID, if necessary. The display shows AGENT
LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
This feature code acts as a toggle. If you were already logged in, the display shows
AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.
To log into one or more hunt groups using the ACD Agent Login feature code:
1. Dial . The display shows AGENT LOGIN ACD NUMBER.
3 2 4
TALK
3 2 8
3 2 6