Mitel INT4000 User Manual Download Page 44

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Call Features

Page 32

Mitel

INT4000 User Guide – Issue 6, December 2008

Default Feature Codes

Use the blank spaces below to enter custom feature codes, if necessary.

Outside Line Access Codes

*These defaults may differ depending on the software version.

Extension Numbers

General Feature Codes

Access Code Name

Access Code

New Code

Select Line Group 1-208

92001-92208*

Automatic Route Selection

92000*

Emergency Call

911 (999 in Europe)

Outgoing Call

Extension Name

Extension Number

New Number

Endpoint Extensions

1000-1999

Hunt Groups

2000-2299

Attendant

Feature Name

Feature Code

New Code

Account Code – Following Calls

391

Account Code – Optional

390

ACD Agent Log In

326

ACD Agent Log Out

327

ACD Agent Log In/Out

328

ACD Agent Wrap-Up Terminate

329

Agent Help Request

375

Agent Help Reject

376

Answer (Ringing Call)

351

Audio Diagnostics

320

Automatic Intercom Access On/Off 361

Automatic Line Access On/Off

360

Automatic Line Answer

350

Background Music On/Off

313

Backspace Button

314

Call Forward All Calls

355

Call Forward If Busy

357

Call Forward If No Answer

356

Call Forward No Answer/Busy

358

Call Logging

333

Conference

Change Language

301

Data

340

Summary of Contents for INT4000

Page 1: ...INT4000 M I T E L User Guide ...

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Page 3: ...tor link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this manual or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation Inter Tel is a registered trademark of Inter Tel Delaware Incorporated All other tradem...

Page 4: ...d or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300 volts between conductors or is subject to lightning strikes The socket outlet if used shall be located near the equipment and shall be easily located by the user Use only Mitel approved...

Page 5: ...ult in the risk of fire or electrical shock Never push objects of any kind into this product through the Base Unit slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product To reduce the risk of electric shock do not dissemble this product Contact qualified service personnel when some serv...

Page 6: ...version your telephone system currently uses and if there are any features restrictions for your system Power Requirements Programming Emergency Numbers Make sure to do the following when programming emergency numbers and or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform tests during off peak hours such as early morni...

Page 7: ...lectrical storm Your unit is NOT DEFECTIVE If these noises continue and are too distracting please check around your office to see what appliances may be causing the problem In addition we recommend that the Base not be plugged into a circuit that also powers a major appliance because of the potential for interference Be certain that the antenna on the unit is fully extended when needed In the unl...

Page 8: ...ss Park Portskewett Caldicot NP26 5YR UK Declare that for the hereinafter mentioned product the presumption of conformity with the applicable essential requirements of DIRECTIVE 1999 5 EC OF THE EUROPEAN PARLIAMENT RTTE DIRECTIVE AND OF THE COUNCIL is given Mitel Endpoint INT4000 Any unauthorized modification of the product voids this Declaration For a copy of the original signed Declaration of Co...

Page 9: ...elt Clip to the Handset 7 Charging the Handset Battery Pack 8 Checking the Low Battery Indicator 8 Installing the Battery Pack in the Handset 9 Cleaning Charging Unit Contacts 9 Wall Mount Installation 10 Standard Wall Plate Mounting 10 Direct Wall Mounting 11 Charging Unit Wall Mounting 12 Answering and Placing Calls 15 Introduction 15 Starting the Endpoint 15 Internal Calls 16 Placing Internal C...

Page 10: ... Headset 22 Using Do Not Disturb Mode 23 Using Reminder Messages 25 Call Features 27 Setting Endpoint Preferences 27 Changing Volume Levels 27 Selecting a Ring Tone 27 Turning the Handset Ringer On and Off 27 Returning to Default Operation 27 Speed Dialing 28 Station Speed Dial 28 Programming Station Speed Dial Numbers 28 System Speed Dial 29 Paging 30 Enabling Paging 30 Making Pages 30 Performing...

Page 11: ...Remote Access Password 37 Remote Feature Access 38 Requesting Agent Help 38 Hunt Groups 41 Working in Hunt Groups 41 ACD Hunt Groups 41 Hunt Group Calls Enabled Disabled 41 Logging In to ACD Hunt Groups 41 Logging Out of ACD Hunt Groups 43 Ending an ACD Hunt Group Call 43 Troubleshooting 45 Introduction 45 Frequently Asked Questions FAQ 46 Index 47 ...

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Page 13: ... If this happens you must hang up and start again If you hear four fast tones or repeating fast tones you have pressed an invalid button combination tried to select a restricted line dialed a restricted or invalid number dialed too slowly between digits or waited too long before performing the next step Hang up and try again If you want to use more than one cordless telephone in your office they m...

Page 14: ...y Contact your system administrator for more information Dialpad and Indicators 1 Headset Jack 9 Hold Button 2 Message Display 10 Redial Button 3 Transfer Button 11 Channel Button 4 Talk Button 12 Special Button 5 Numeric Dialpad 13 Call Button 3 6 Call Button 2 14 Call Button 4 7 Call Button 1 15 Ring Type and Volume Button 8 Microphone 16 Ringer On Off and Mute Button 2 3 1 6 4 5 8 7 9 10 11 14 ...

Page 15: ...ss an unlit button or the flashing button Select an outside line or answer a call 17 Press and dial the destination number Transfer a call 19 Press Put a call on hold 18 Press Change a channel 16 Press Redial a telephone number or save the last number dialed 21 Press Adjust volume during a call or select a ring tone on standby mode 27 Press and hold for two seconds Turn the ringer on and off 27 Pr...

Page 16: ... call sources elapsed time of calls current call costs error messages etc Because the display can only support 16 characters you may see a few abbreviations The most commonly used abbreviations are provided in the following table Abbreviation Word Phrase ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do Not Disturb EXT Extension MSG Message RCL Recall SPKR Speaker SPKRPHN...

Page 17: ...on a desk or tabletop near a standard 120V AC outlet and telephone line jack The base unit can also be mounted on a standard wall plate using the included wall plate adapter Keep the base unit and handset away from sources of electrical noise motors fluorescent lighting computers Connecting the Telephone Cord Plug the telephone line cord from the base unit into a telephone system port To Telephone...

Page 18: ...ellow ring on the connector to the yellow jack on the back of the charger unit as shown here Connect the other AC adapter to the back of the base unit as shown here NOTE Do not route the power cord where it can create a trip hazard or become worn and create a fire or other electrical hazard CHARGER UNIT Charging Unit AC Adaptor Base Unit To Telephone System ...

Page 19: ...ap the cover tab out of the belt clip notch on the top of the handset 2 Slide the clip into the tab slot as shown on the right The belt clip is designed to fit snugly into the handset 3 Press firmly until the belt clip snaps into place To remove the belt clip from the handset 1 Press the retaining clip in toward the belt clip blade while sliding the clip up at the same time 2 Once the belt clip is...

Page 20: ...at to do when the LOW message is displayed NOTE The handsets are programmed to work a specific Base Unit You cannot switch to a new handset or new Base Unit without having it reprogrammed by Mitel NOTE If you are using the INT4000 for the first time you need to fully charge the rechargeable Ni MH battery pack for five hours without interruption What Happens Action On a call handset beeps once ever...

Page 21: ...and slide it up until it latches into the handset Cleaning Charging Unit Contacts To maintain a good charge it is important to clean all charging contacts on the handset and charging unit about once a month Use a pencil eraser or other contact cleaner to clean the battery charging contacts Do not use any liquids or solvents NOTE Do not exert any force on this connection It could cause damage to th...

Page 22: ...viously described 3 Place the AC adapter cord inside the molded channel of the wall mount stand as shown on the right 4 Plug one end of the telephone cord into the LINE jack on the base unit Then place the telephone cord inside the molded channel s on the bottom of the wall mount stand 5 Plug the other end of the telephone cord into the modular wall jack 6 Place the base unit on the posts of the w...

Page 23: ...ll be placed To mount the base unit on a wall 1 Insert two mounting screws 3 15 16 inches 10 cm apart Allow about 3 16 of an inch 0 5 cm between the wall and screw heads for mounting the endpoint as shown on the right 2 Follow steps 2 and 3 on the previous page to plug and secure the AC adapter cord 3 Plug one end of the telephone line cord into the LINE jack on the base unit Then place the teleph...

Page 24: ...ial is capable of supporting the weight of the charging unit Use 10 screws with anchoring devices suitable for the wall material where the charging unit will be placed To mount the charging unit on a wall 1 Insert two mounting screws 1 1 5 inches 3 cm apart as shown on the right Allow about 3 16 of an inch 0 5 cm between the wall and screw heads for mounting the endpoint 2 Pass one end of the AC a...

Page 25: ...the wall mount stand into the notches on the bottom of the charging unit as shown on the right 4 Place the charging unit on the posts of the wall screws and push down until it is firmly seated as shown on the right 5 Plug the AC adapter into a standard 120V AC wall outlet Notches ...

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Page 27: ...ical position as shown on the right When you pick up the handset and press the ACQUIRING LINK message appears as shown on the right After the connection has been made between the handset and base unit the TALK icon appears on the display the screen goes into standby mode and the endpoint is ready to use If you don t see you may see one of the following NO SERVICE Indicates that there is no connect...

Page 28: ...y of the following To stay on the line and wait for the endpoint to become available Do not hang up After a system timer expires you hear music until the endpoint is available You cannot do this if the called endpoint is in DND mode To request a callback queue on to the endpoint Press and hang up When the endpoint is available your endpoint rings To cancel the queue request before the callback pre...

Page 29: ... all outgoing lines are busy when you try to call out 1 When you hear busy signals press and 2 When your endpoint rings press and wait for the other party to answer To cancel the queue request before your endpoint rings Press When dialing the number you can do one of the following Redial the last number you dialed see Redialing a Number on page 21 Use the Station Speed Dial feature see Station Spe...

Page 30: ...all on hold at one endpoint It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup Reverse Transfer feature see page 20 System Hold places the call on hold in the system You can then pick up the call at any endpoint that has a flashing button for the call including the endpoint that placed it on hold To place a call on Individual Hold 1 ...

Page 31: ... the parties on individual hold You can then speak to one party at a time by pressing or a flashing button To mute your microphone Press This turns your microphone on or off during the conference If mute is enabled you can hear the conferenced parties but they cannot hear you To transfer the conference to another extension or to voice mail Press and dial the desired extension number Then hang up w...

Page 32: ...roups Forwarding Calls With the Forwarding feature you can have calls follow you for example forwarded to a cell phone or you can redirect calls to a voice mail or other extension Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension number You can even forward calls to external numbers if your endpoint is programmed to allow this To forward calls 1 D...

Page 33: ...our telephone Although you cannot program the path of a system forward you can enable or disable this feature on your endpoint To enable or disable System Forwarding Dial Redialing a Number Although most endpoints redial the last number dialed your System Administrator can program your endpoint to redial the last number saved To use the Last Number Dialed feature if enabled Press A line is selecte...

Page 34: ...mber Press and Using a Headset With an electret headset you can talk on the endpoint handsfree without using your speaker and microphone To connect a headset 1 Insert the headset plug into the vacant handset jack 2 Enter the Headset On feature code or the Headset On Off feature code The display shows HEADSET MODE ON To disconnect a headset 1 Plug the coiled handset cord into the vacant jack 2 Whil...

Page 35: ...or programmer Your trainer or system administrator will give you a list of the programmed DND messages For convenience you should update the following default list Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Ca...

Page 36: ...buttons 2 9 The number of times a button is pressed determines which character is entered For example 33377744432999 enters FRIDAY When adjoining characters are located under the same button press FORWARD once to advance to the next character For example 6 FWD 666 FWD 6632999 enters MONDAY Press FORWARD twice to leave a space or press BACKSPACE if you need to backspace 4 Press The character availa...

Page 37: ... default list To request a reminder message 1 Dial 2 Dial the desired two digit number for the message that you want 3 While the desired message is displayed press 4 Enter the time you wish to receive the message in hours and minutes For example 0900 9 00 If you dial three digits such as 900 for 9 00 press If your system is set for 12 hour display format press for AM or for PM To cancel all remind...

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Page 39: ...environments If your ring tone is unique you can quickly identify when a call is ringing on your endpoint To select the type of ring tone for your endpoint On standby mode press on the side of the handset until you hear the desired ring type There are three ring tones and vibrate ringer available Turning the Handset Ringer On and Off You can temporarily turn the handset ringer off To turn the ring...

Page 40: ...n a Speed Dial location 1 Dial 2 Enter the location code 0 9 3 Enter the desired name for the speed dial numbers as described below Remain in alphanumeric mode Press the dialpad buttons to enter the desired characters Refer to the chart on page 36 The number of times a button is pressed determines which character is entered For example 533266 enters JEAN When adjoining characters are located under...

Page 41: ...E repeatedly until the number is erased 6 Press to exit To dial a Station Speed Dial number 1 Select an outgoing line by pressing the CALL button 2 Dial and the desire Station Speed Dial location number 0 9 System Speed Dial Your System Administrator can store up to 1000 speed dial numbers in System Speed Dial locations 000 999 To view and or dial System Speed Dial numbers 1 Dial 2 Enter the locat...

Page 42: ...ve Replace feature code If your endpoint is assigned to more than one page zone all zones are removed or replaced at once you cannot turn off individual zones To turn paging on and off for your endpoint Press and Making Pages To make pages 1 Dial 2 Dial the desired zone number 0 9 3 Listen for the tone and then make your announcement 4 Press to hang up Performing a Hookflash During a Call Certain ...

Page 43: ...re button s you want displayed 3 Press Using Account Codes If your telephone system is programmed to use the Station Message Detail Recording SMDR feature you might be required to enter account codes when you place a call These codes add information to telephone record reports that the system will periodically print There are three types of account codes Standard account codes are automatically en...

Page 44: ...ew Number Endpoint Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 Feature Name Feature Code New Code Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer Ringing Call 351 Audio Diagnostics 320 Automatic Intercom Access On Off 361 Auto...

Page 45: ...nt Group Replace 323 Hunt Group Remove Replace 324 Message 365 Cancel Message That You Left 366 Cancel Message On Your Endpoint 368 Silent Message 367 Page 7 Page Receive On Off 325 Program Baud Rate 393 Program Buttons 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Rev...

Page 46: ...the caller s extension or outside number and as much of name as possible on the first line followed by the date and time on the second line as displayed below If the calling number is present but the caller s name is unknown the number displays only If no Caller ID information is available UNKNOWN CALLER displays To return a call or redial a number listed in a call log Press while the number is di...

Page 47: ... 36 Enter a full or partial name with the dialpad buttons to search for a contact or feature You can then contact the person or access the feature by dialing the number or pressing a button Intelligent Directory Search IDS simplifies searching for entries in a directory by allowing you to press a dialpad button once rather than several times to enter a character As you enter characters IDS display...

Page 48: ... your dialpad buttons 1 Dial 2 Press or the Intercom directory Press for the Outside directory or press for the Feature directory 3 Enter letters or numbers up to 10 characters as described below Remain in alphanumeric mode Press the dialpad buttons to enter the desired characters See the chart on page 37 The number of times a button is pressed determines which character is entered For example 777...

Page 49: ...ou have a special dial up line you can access your endpoint features from an outside line Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your endpoint 1 Dial 2 Enter your current password followed by 3 Enter the new password followed by You hear a confirmation tone 4 Enter the new password again for verificat...

Page 50: ...Busy 358 If No Answer Busy 2 Enter an extension number or enter a trunk access code followed by an outside telephone number 3 Press To turn off Call Forward Dial then press Requesting Agent Help Your telephone system may be programmed to support the Agent Help feature which allows you to request help from a designated Agent Help Extension usually your supervisor during a call When your request cal...

Page 51: ... be programmed to dial the number automatically If the Agent Help Extension accepts the call you hear the Agent Help tone if it is enabled The supervisor can monitor or join the call If the Agent Help extension rejects the call you hear a confirmation tone The display shows AGENT HELP REJECTED To respond to an Agent Help request at a display endpoint When you receive an Agent Help request your dis...

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Page 53: ...up calls are routed to logged in agents according to their Agent ID number instead of their extension number Because the Agent ID is not associated with any extension the agent can use any endpoint in the system to log in Members If the hunt group is not programmed to use Agent IDs it will have a pre programmed list of endpoints and will send calls to the endpoints where agents are logged in Hunt ...

Page 54: ...mber of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones Start over 4 Press to hang up Repeat this procedure to log into additional ACD groups if necessary When you log into a group you may be automatically connected to a call after you hear a short ring burst If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you ar...

Page 55: ... hunt group The procedure is complete If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD hunt group If you were not logged in to any hunt group the display shows NOT LOGGED INTO ANY ACD GROUP 2 Press to hang up Ending an ACD Hunt Group Call Each time you end an ACD hunt group call a wrap up timer is started Until...

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Page 57: ...not attempt to service this unit yourself All service must be done by qualified service personnel Problem Possible Solution Charge light will not come on when handset is placed in the charger unit Make sure the AC adapter is plugged into the charger unit and wall outlet Make sure the handset is properly seated in the charger unit Make sure the battery pack is properly placed in the handset Make su...

Page 58: ... t I program a Station Speed Dial number to the button I want It keeps saying that the button is non programmable Your System Administrator has programmed that button as a non programmable button Because you cannot override system programming from your endpoint you must choose another button Why don t the local telephone company star codes for example 82 69 etc work when I use the Outgoing Call ac...

Page 59: ...ephone cord 5 D Default Feature Codes 32 Dialpad and Indicators 2 Direct Wall Mounting 11 Display 3 4 Displaying Information on Your Endpoint date time name extension 22 E Emergency Calls 18 Ending an ACD Hunt Group Call 43 Extension Numbers 32 F Features 2 Forwarding Calls manual call forwarding 20 Frequently Asked Questions FAQ 46 G General Feature Codes 32 H Handset blank display 1 Hunt groups ...

Page 60: ... speed dial 29 Standard Wall Plate Mounting 10 Starting the Endpoint 15 System Speed Dial 29 T Telephone Directory 35 Transferring Calls to another extension 19 transferring to an external number 20 transferring to another extension 19 Troubleshooting 45 U Using a Headset 22 Using Call Logging 34 Using Reminder Messages 25 Using Telephone Directories 35 W Wall Mount Installation 10 What the Admini...

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Page 62: ...Part No 935 0357 Issue 6 December 2008 A 46 1468A ...

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