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Contents

Mitel

8620/8622 IP Phone User Guide – Issue 14, June 2010

Page vii

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Phone Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Personalizing Your Phone

Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Outside Line Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Resetting the IP Phone to the Default Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Activating Door Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Summary of Contents for 8620

Page 1: ...M I T E L 8620 8622 IP Phone User Guide ...

Page 2: ......

Page 3: ...e zone to place a page STN SPDL Views or accesses Station Speed Dial numbers SYS SPDL Views or accesses System Speed Dial numbers REDIAL Redials a telephone number CNF Places a conference call TRANSFER Transfers the current call MSG Connects to Inter station and voice messages Toggles between Alpha Mode and Numeric Mode FWD Forwards the call to the specified number Right forward when entering dial...

Page 4: ...ble ENTER FORWARD DEST appears 2 Enter the extension number or press the OUTGOING button the default code is 8 and then dial the telephone number Placing Conference Calls 1 While on the first call press the CNF button to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party For external calls press the OUTGOING button or enter the Outgoing Call access co...

Page 5: ...information for your local provider use the Partners link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trademarks mentioned in ...

Page 6: ...old waste at the end of its working life For appropriate disposal and recycling instructions contact your local Mitel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling te...

Page 7: ... The final display message FIRMWARE DOWNLOAD SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firmware update was downloaded successfully Immediately following the download your IP phone will re synchronize with the telephone system by performing a reset When the display returns to your extension number your user name the time of day and the date the reset is complete and you can us...

Page 8: ...ot connect directly to the Public Switched Telephone Network PSTN Any connection of this phone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to acciden...

Page 9: ...determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV t...

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Page 11: ...ctions 8 Personalizing Your Phone 9 Adjusting the Viewing Angle 9 Changing Volume Levels 9 Changing the Ring Tone 9 Adjusting the Display Contrast 10 Listening to Background Music 10 Changing the Language 10 Using the Dialpad Buttons to Enter Characters 11 Using Programmable Buttons 13 Default Access Codes 14 Outside Line Access Codes 14 Extension Numbers 14 Default Feature Codes 14 Viewing Button...

Page 12: ...Dial 24 Using Station Speed Dial 24 Storing Station Speed Dial Numbers 24 Dialing Station Speed Dial Numbers 25 Deleting Station Speed Dial Entries 25 Assigning Speed Dial Numbers to Programmable Buttons 26 Using the Directory 27 Using Account Codes 28 Call Features 29 Using Handsfree Mode 29 Using Ring Intercom Always 30 Using Mute 30 Placing Calls On Hold 30 Entering a Hookflash 30 Transferring ...

Page 13: ...stant 39 Changing the Dynamic Extension Express Settings 40 Changing the DND Settings 40 Changing the Manual Call Forwarding Settings 41 Using Remote Programming 42 Changing the Dynamic Extension Express Settings 42 Changing the DND Settings 43 Changing the Manual Call Forwarding Settings 43 Changing Your Station Password 44 Messages 45 Using Messages 45 Leaving Messages at Other Extensions 45 Vie...

Page 14: ...ing the ACD Hunt Group Wrap up Timer 52 Other Hunt Group Features 52 Requesting Agent Help 52 Diverting Hunt Group Calls 53 Hunt Group Supervisor Features 53 Accepting or Rejecting Agent Help Calls 53 Monitoring Calls 53 Stealing Hunt Group Calls 53 Using Barge In 54 Troubleshooting 55 Contact Information 55 Error Messages 55 Troubleshooting Tips 56 Index 59 ...

Page 15: ...es operating in ITP mode If your IP phone is configured to operate in SIP mode request a copy of the 8600 8620 8622 8662 User Guide Session Initiation Protocol SIP Mode part number 550 8024 from your system administrator Because a variety of voice mail products work with the Mitel 5000 CP this guide does not include voice mail instructions For voice mail instructions refer to the voice mail user g...

Page 16: ...two basic types of buttons Dialpad buttons Allow you to enter numbers and letters Feature buttons Provide quick access to various phone and voice mail features This photo shows the external components of the IP phone See Feature Descriptions on page 3 for more information about the IP phone features 1 Handset 5 Programmable buttons 2 Display 6 Dialpad buttons 3 Message Indicator lamp 7 Feature but...

Page 17: ...s a two line display When the IP phone is idle the display shows your extension number your username the time of day and the date At other times it might show reminder messages Do Not Disturb DND messages number dialed call sources elapsed time of calls current call costs error messages and so on Following are the feature display abbreviations Abbreviation Word or Phrase ACCT CODE Account Code CNF...

Page 18: ...Use the dialpad buttons to dial phone numbers enter feature codes and to enter characters when using features that require text input Speaker The speaker provides audio for handsfree calls and background music See Using Handsfree Mode on page 29 for information about handsfree calls See Listening to Background Music on page 10 for more information about background music NOTE By default the Message...

Page 19: ... IC Answers an intercom internal call MUTE Mutes the microphone Left backspace when entering dialpad characters See Using the Dialpad Buttons to Enter Characters on page 11 DND Turns DND mode on or off See Using Do Not Disturb DND on page 47 PAGE Selects a page zone to place a page STN SPDL Views or accesses Station Speed Dial numbers SYS SPDL Views or accesses System Speed Dial numbers REDIAL Red...

Page 20: ...ed for an IP phone Two light emitting diodes LEDs on the computer port 8622 IP Phone only and LAN Power port indicate link status and the connection speed The phone connectors include Handset port Connects to a handset Headset port Connects to a headset Personal computer PC port Connects to a computer or another 10 100 Ethernet device LAN Power port Connects to a power supply For more information ...

Page 21: ...u wait too long before performing the next step If this happens you must start over Off hook means the handset is in use On hook means the handset is idle Comfort and Safety Tips Observe the following comfort and safety tips when using the IP phone Do not cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your n...

Page 22: ... the handset in the cradle To connect and activate the headset 1 Insert the headset jack into the Headset port located on the back of the IP phone See Phone Signals on page 7 2 Dial 317 to turn the headset on HEADSET MODE ON appears To turn off Headset Mode and activate the handset and speakerphone Dial 317 HEADSET MODE OFF appears The handset or speakerphone is now activated NOTES The headset mus...

Page 23: ... tone Handset Headset Background music External speaker You must be using the feature to change the volume level For example if you want to change the handset volume level you must be using the handset However you can adjust the ringer alerting tone volume level when the IP phone is idle To change a volume level 1 While using the feature press Up to increase the volume or press Down to decrease th...

Page 24: ...r system audio for example organizational conference calls through the external speaker To turn background music on or off Dial 313 to turn background music on BACKGROUND MUSIC ON appears Dial 313 to turn background music off Changing the Language Your system administrator can select two of the following languages as the primary and secondary languages to display text 1 American English British En...

Page 25: ...ric Mode press for a colon Press Speaker or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For example to enter May 31 you could use the following sequence 1 In Alpha Mode Message button is lit press 6 once to enter an M 2 Press 2 five times to enter an a 3 Press 9 eight times to enter a y 4 Press Transf...

Page 26: ... 6 7 8 9 10 11 12 13 14 15 1 1 2 A B C 2 A b c 3 D E F 3 D e f 4 G H I 4 G h i 5 J K L 5 J k l 6 M N O 6 M n o ñ 7 P Q R S 7 p q r s 8 T U V 8 T u v 9 W X Y Z 9 w x y z 0 0 Dialpad Characters Japanese Katakana Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 1 A I U E O a 1 2 KA KI KU KE KO i 2 3 SA SHI SU SE SO u 3 4 TA CHI TSU TE TO e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO tsu 6 7...

Page 27: ...gned extension Press the button and then hang up to transfer a call to the assigned extension If the call is transferred to voice mail you hear repeating double tones Visually monitor the call activity of the assigned extension if the button you assign has a lamp The following table describes the lamp signals and the indicated call activity for a DSS BLF key station speed dials do not show status ...

Page 28: ...ncel the feature Press Code Type Code New Code Emergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Code Type Code New Code Attendant 0 Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 2 These features shown may or may not be enabled for your system NOTE Most of the following feature codes work when your IP phone ...

Page 29: ...01 Conference 36 5 Default Station 17 394 Directory 27 307 Display Time And Date 32 300 Do Not Disturb 47 370 Do Not Disturb Cancel 47 371 Do Not Disturb On Off 47 372 Do Not Disturb Override 47 373 Dynamic Extension Express On 34 363 Dynamic Extension Express Off 34 362 Dynamic Extension Express On Off 34 364 Dynamic Extension Express Handoff 34 388 Group Listen 37 312 Handsfree On Off 29 319 Hea...

Page 30: ...ack Request 21 6 Record A Call 37 385 Redial 23 380 Redirect Call 20 331 Reminder Message 48 305 Reminder Message Cancel 48 306 Remote Programming 39 359 Reverse Transfer Call Pick Up 31 4 Ring Intercom Always On Off 30 377 Ring Tone Selection 9 398 Station Monitor 53 321 Station Speed Dial 24 382 Station Speed Dial Programming 24 383 Steal Call 53 387 System Forward Off 33 353 System Forward On 3...

Page 31: ...n page 9 Cancels Background Music See Listening to Background Music on page 10 Cancels Callback queue requests See Requesting a Callback Queuing the Phone on page 21 Restores Handsfree Mode Using Handsfree Mode on page 29 Cancels Manual Call Forwarding See Manual Call Forwarding on page 33 Cancels System Forwarding See System Forwarding on page 33 Cancels Do Not Disturb DND See Using Do Not Distur...

Page 32: ... idle or while on a call This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up When activated while on a call the feature will not affect the call in progress other than to show a short confirmation on the display You can add the Activate Door Relay feature to a phone keymap button just like any other station feature To...

Page 33: ... another call you hear a call waiting tone the IC or CALL button flashes and the display shows the Caller ID information if available To answer a waiting call Press the flashing IC or CALL button This action hangs up on the connected call and connects you to the waiting call You can also place the first call on hold before you answer the waiting call See Placing Calls On Hold on page 30 Using Auto...

Page 34: ...runk Answer You can use Automatic Trunk Answer to answer incoming external calls for other internal parties who are members of an Answer Access list 1 Your system administrator creates Answer Access lists Contact your system administrator for Answer Access list extensions Automatic Trunk Answer answers calls in the order they are received that is the first call received by any extension in the Ans...

Page 35: ... is busy you can do the following Request a callback queue See Requesting a Callback Queuing the Phone on page 21 Camp on to the busy extension See Using Camp on on page 21 Leave a message See Leaving Messages at Other Extensions on page 45 Requesting a Callback Queuing the Phone When you request a callback queue the phone the system calls you when the extension is available and places a call to t...

Page 36: ...ne Enter the Select Line Group feature code The default codes are 92001 to 92208 Enter the Automatic Route Selection ARS feature code The default code is 92000 Contact your system administrator for more information about using Select Line Group or ARS access codes NOTES If you cannot place an external call because all outgoing lines are busy you can request a callback which prompts the system to c...

Page 37: ...o one of the following With or without the handset lifted press REDIAL The system automatically selects a line and dials the number With or without the handset lifted press OUTGOING and then REDIAL The number is dialed To use the Last Number Saved feature To save the last number dialed While the IP phone is idle or while listening to the intercom dial tone press REDIAL LAST OUTSIDE NUMBER SAVED ap...

Page 38: ...can use Station Speed Dial to store phone numbers for your personal use Other system users do not have access to your Station Speed Dial numbers Storing Station Speed Dial Numbers You can store up to 10 Station Speed Dial numbers To store a Station Speed Dial number 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll throug...

Page 39: ... Speed Dial Entries To delete a Station Speed Dial entry 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll through the speed dial bins Enter the speed dial bin 0 to 9 Press to select the bin 3 Press the MUTE button repeatedly until the name is erased and then press to continue 4 Press the MUTE button repeatedly until the ...

Page 40: ...Press the feature button that you want to program as a speed dial button 3 Dial 381 4 Do one of the following Press Up or Down to scroll through the speed dial location Enter the speed dial location 000 to 999 or 0000 to 4999 NOTE Before or after assigning the speed dial number to a programmable button make sure the speed dial number has either a Station Speed Dial bin or System Speed Dial locatio...

Page 41: ...ters the entries that best match the characters entered appear The system connects the character sequence to possible directory matches For example to find the name Jones dial 56637 Button Characters Represented 0 0 1 1 2 2 A B C a b c Ç â ä à å ç Ä Å á 3 3 D E F d e f é ê ë è É 4 4 G H I g h i ï î ì í 5 5 J K L j k l 6 6 M N O m n o ô ö ò Ö ó ñ Ñ 7 7 Q P R S q p r s 8 8 T U V t u v ü û ù Ü ú 9 9 ...

Page 42: ...odes Standard account codes Automatically entered into the phone record report whenever you place a call Forced account codes Entered before you can place an outside call Optional account codes Entered at any time during a call To enter an optional account code 1 While off hook press Special and then dial 390 2 Enter the optional account code and then press To set an account code for all calls pla...

Page 43: ... current call 1 Before you enter the extension number press RING EXTENSION NUMBER appears 2 Dial the extension number To use Ring Intercom Always to always send non handsfree calls With the handset on hook dial 377 RING IC ALWAYS ON appears Dial 377 again to turn Ring Intercom Always off Using Mute You can use Mute to temporarily turn off your microphone preventing the other party on the call from...

Page 44: ...ll on Individual Hold 1 Press Hold ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 Press Special and then dial 335 ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place a call on hold and answer a waiting call Press Hold and then press the flashing IC or Call button To return to a call that is on hold Press Hold and then li...

Page 45: ...e 3 Dial the phone number 4 Do one of the following Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing CALL button to return to the caller Hang up to transfer the call and disconnect the call from your IP phone Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For ex...

Page 46: ...xtension number and the date and time To display your user information and the date and time Press Special and then dial 300 Viewing Caller ID Information If you are currently connected to an external caller with Caller ID you can toggle between the caller s name and number If the name is unavailable CANNOT ACCESS FEATURE appears To show the outside party s name number Press Special and then dial ...

Page 47: ...ding to route calls based on the type of call and the idle or busy status of your IP phone You cannot program the System Forward destination You can only turn it on or off Contact your system administrator for more information To turn System Forwarding on or off Dial 354 to turn System Forwarding on SYSTEM FORWARD ON appears Dial 354 again to turn System Forwarding off Call Forward Feature Descrip...

Page 48: ...en you answer the call you are immediately connected to the other parties at the new destination When the call is switching over to the new destination there may be a momentary break in audio which may be noticeable to the other parties on the call Pull The Handoff pull function allows you to pull a call that was previously routed to your mobile or home phone back to the main extension The pull fu...

Page 49: ...oice mailbox the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your programmed routing steps To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your IP phone press Special and then dial 388 HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations excep...

Page 50: ...d a conference party 1 Press the CNF button This leaves the conference parties connected 2 Place a call to the party to be added to the conference and then announce the conference Press the CNF button twice to add the party and rejoin the conference Transferring a Conference You can transfer an existing conference to another extension To transfer a conference 1 During the conference press the TRAN...

Page 51: ...rs and both you and the calling party hear a confirmation tone if enabled To stop Record A Call Do one of the following Press Special and then dial 385 Hang up Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking This allows other people to hear the other party on the call while the other party can only hear you through the h...

Page 52: ...ons 3 Secondary Extension buttons are assigned to other extensions in the system primary extensions Because Secondary Extension buttons are programmed by the system administrator you cannot change the buttons for example assign features to the buttons When programmed you can use Secondary Extension buttons to Place an internal call to the primary extension View the call activity at the primary ext...

Page 53: ... Configuration Assistant Follow the instructions below to access Configuration Assistant To access Configuration Assistant 1 Access the Configuration Assistant extension number from inside or outside the system by dialing it from any phone in the system being transferred to it dialing it from automated attendant voice mail or DISA 2 Do one of the following If calling from your main desktop phone p...

Page 54: ...Star button to return to the main menu Changing the DND Settings See Using Do Not Disturb DND on page 61 for more information about using DND To change the DND settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 39 2 Follow the voice prompts to change your DND status on or off There is no option to provide a specific DND...

Page 55: ...your manual call forwarding status on or off There is no option to provide a specific call forwarding condition such as no answer or busy When this option is selected Configuration Assistant first states whether call forwarding is currently enabled or not for example Call Forwarding is enabled and then offers the following forwarding functions Forward calls to voice mail Forward calls to an intern...

Page 56: ...nsion Express Settings See Using Dynamic Extension Express on page 34 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following Call your DISA number provided by the system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your password fo...

Page 57: ...n off DND using Remote Programming Follow previous steps 1 through 4 and then dial 371 Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 33 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA passwo...

Page 58: ...p a Station password for your extension To change Your Station password using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your password followed by 5 Dial 392 6 Enter the new password followed by 7 Enter the new password aga...

Page 59: ...ssages Following are instructions on how to use system messaging features Leaving Messages at Other Extensions You can leave inter station or voice mail messages for other internal parties To leave an inter station or voice message for a busy IC extension 1 Press the MSG button HANG UP OR WAIT FOR MSG CENTER appears 2 Do one of the following Hang up to leave an inter station message MESSAGE LEFT F...

Page 60: ...tton to scroll through the messages 2 When the desired message is displayed press or lift the handset for privacy and then press to respond If your handset is off hook and you press the MSG button you automatically place a call to the party or message center who left the message Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at...

Page 61: ...s show IN MEETING UNTIL 3 30 To turn DND on 1 Press the DND button SELECT DND MSG 01 20 appears 2 Do one of the following Press Up or Down to scroll through the messages Enter the two digit number for the DND message from the table above 3 If applicable enter the additional text for the DND description See Using the Dialpad Buttons to Enter Characters on page 11 for dialpad character descriptions ...

Page 62: ...sage from the previous table 3 Press to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 and then press The display shows the Reminder message state If your system is set for 24 hour format enter the applicable time 1400 2 00 P M If your system is set for 12 hour format press 1 for A M or 2 for P M To cancel all Reminder mess...

Page 63: ...ation for future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Press the PAGE button 2 Enter the page zone number 0 to 9 3 Wait for the tone make your announcement and then hang up Enabling or Disabling the Page Feature You can enable or disable the Page feature for your extension If your extension is assig...

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Page 65: ...ls are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you either log out of the ACD hunt group or divert calls See Diverting Hunt Group Calls on page 53 To log in to or out of all ACD hunt groups in which you are a member Dial 328 to log in to ACD hunt groups followed by your Agent ID...

Page 66: ...p the wrap up timer to allow calls to your extension To stop the wrap up timer With the handset on hook dial 329 The display shows ACD WRAP UP TERMINATED Other Hunt Group Features The following features can be used by ACD or UCD hunt groups Requesting Agent Help You can use Agent Help to request help from a designated Agent Help Extension usually your supervisor during a call When your request cal...

Page 67: ...se Station Monitor to connect to a hunt group call and hear both parties but you cannot be heard by either one Station Monitor stops if the hunt group member terminates or transfers the call You can barge in to or steal monitored calls as described below You can also record the call See Using Record A Call on page 37 for more information about recording calls To use Station Monitor Dial 321 and th...

Page 68: ...ure code To return to silent monitoring of the call dial 386 again To record the call dial 385 To record a call dial 385 MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code To stop recording the call dial 385 again To steal a call dial 387 CALL STOLEN FROM extension number appears The hunt group member s display shows CALL ...

Page 69: ...your system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site at www mitel com All sales service and support are coordinated at the local level Error Messages The following error messages may appear when using your IP phone Message Reason CANNOT ACCESS FEATURE The feature is enabled but other ...

Page 70: ... phone such as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display names I cannot use the local telephone company star codes for example 82 69 when I press the OUTGOING button or use the Outgoing Call access code 8 is the default code when calling an external number Rath...

Page 71: ...t has not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupported extension The Handoff feature is supported on your main extension only You tried to use the Handoff feature on a phantom extension The Handoff feature is not supported on phantom extensions Yo...

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Page 73: ...Callback requesting queuing the phone 21 Caller ID Information displaying 32 viewing 32 Calls answering 19 camping on to phone 21 conference 36 placing 36 emergency placing 21 external 22 external placing 22 forwarding 33 internal 21 logs using 38 monitoring 53 muting the microphone 30 phone queuing for 21 picking up reverse transferring 31 placing 21 placing internal IC 21 recording 37 redirectin...

Page 74: ... DND Settings changing 40 43 Do Not Disturb DND 47 Do Not Disturb using 47 Door Relay activating 18 Dynamic Extension Express 34 enabling and disabling 35 handoff 35 Dynamic Extension Express Settings changing 40 42 E Emergency Calls placing 21 Enabling or Disabling the Page Feature 49 Ending a Conference and Placing all Parties on Hold 37 Error messages 55 tones phone 7 Error Messages 55 Extensio...

Page 75: ...nceling 46 deleting 46 Do Not Disturb 47 error 55 leaving 45 pages 49 Reminder 48 replying to 46 responding 46 using 45 viewing 46 voice listening to 46 Messages at Other Extensions leaving 45 Messages Left at Other Extensions canceling 46 Messages veiwing and responding 46 Microphone muting 30 Monitoring Calls 53 Music listening to 10 Mute using 30 N Number redialing 23 Numbers redialing 23 redia...

Page 76: ...dary Extension Buttons using 38 Settings returning to default 17 Signals phone 7 Speaker 4 Speaker external 4 Speakerphone description 4 Group Listen using 37 handsfree calls 29 Speed Dial 24 entries deleting 25 Station using 24 System using 24 using 24 Speed Dial Numbers to Programmable Buttons assigning 26 STAR Codes telephone company 56 Station Messages canceling 46 deleting 46 leaving 45 reply...

Page 77: ...Index Mitel 8620 8622 IP Phone User Guide Issue 14 June 2010 Page 63 W Waiting Calls answering 19 Welcome 1 Wrap Up Timer stopping 52 ...

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Page 80: ...Part No 550 8119 Issue 14 June 2010 661 922 ...

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