Chapter 12 Troubleshooting
Mitel Networks 5760 VC User’s Guide
12-7
12.5
Data Sharing
Cannot Call Some
Sites (cont.)
Solution
Calls through a National
ISDN 1 carrier are
unsuccessful.
Press <Status> and then the green
DIAG SoftKey.
Check if SPID registration failed. If yes,
1.
Verify that you entered the correct SPID
numbers in the SPID tab of the Set Network
dialog box.
2.
Contact Mitel Networks Technical Support
service (see page 12-1).
Disconnected Status
Solution
You know that the lines
are connected, but the
Status dialog displays
“Disconnected”.
1.
If you are using network termination
equipment, verify that it is turned on.
2.
Verify that you chose the correct Switch type in
the Set Network dialog.
Cannot Open Data
Connection
Solution
Attempts to open the
data connection with the
other party are
unsuccessful.
1.
Verify that the serial DTE cable is connected to
the 5760 VC unit’s
DATA port.
2.
In the
5760 VC Data Utility, open the Settings
menu, click Ports, and change the COM port.
3.
Close NetMeeting and 5760 VC Data Utility,
and then reopen them.
