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•
Time of return notice:
within 7 days after receiving the product in case the product lacks
accessories, gifts, or broken.
•
Product delivery time:
within 14 days after receiving the product.
•
Product return location:
Customers can bring products directly to our office/store or by
mail.
In case you have comments/complaints related to product quality, please contact our hotline.
III. Conditions of return - renewal
The product is intact, not scratched, scratched, distorted, broken, cracked, impacted,
flammable, moldy, or chemical.
•
The product has not been open for repair by the user or by a third party.
•
Products with full documents: delivery note, warranty card, VAT invoice (if any), manual,
catalog ...)
•
Goods are confirmed to have technical defects checked by the company's technician.
•
Product intact box (no distortion, no tearing box, packaging, foam,..) full of original
accessories, full promotional gifts (if any).
•
Accessories must be complete and intact.
•
If lost accessories or promotions or cases are scratched, fees will be charged depending on
the case of the product.
Note:
Our company does not accept returns in the following cases.
•
You want to change the category for your liking, but the product really does not have any
defects.
•
You do not operate properly, causing damage to the goods.
•
You do not comply with the regulations as required to enjoy the warranty (for example, do
not present the warranty card, the company's vouchers when exchanging).
•
You self-affect external conditions such as packaging tear, scratches, scratches, breakage,
...
•
The goods have been checked, agreed to buy by you, but then you asked to return the
goods due to the wrong form (scratches, distortions, yellowing, broken ...).
•
Please check the goods and sign the receipt of the status with the Delivery Officer
immediately upon receiving the goods. When detecting one of the above cases, you can
discuss directly with the Delivery Officer or immediately respond to the customer receiving
the customer order.
CONDITIONS FOR HOME SUPPORT
I. Free case
1. Massage chair products are supported for free at home nationwide
2. If the product is newly received and defective because the manufacturer is bulky, the
warranty department will let the technician handle it at home for free in Hanoi and Ho Chi Minh
City.
3. New products received defective parts, the warranty department will send free parts
compensation to customers.
II. Charge case
1. Error caused by the user
2. Home installation service
Travel and accommodation costs, if any + labor costs 250.000 vnd/ half a day
–
500.000/day.
WARRANTY CONDITIONS
I. Warranty conditions:
•
Purchase invoice or electronic warranty registration is required
•
All products must be intact and free from modified erasers.
•
Damage to the product due to manufacturer error.
•
For innovative non-electric products within 7 days of purchase, if there is a manufacturer
fault
