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ROBOSCRUB 20 FAQs
FREQUENTLY ASKED QUESTIONS AND ANSWERS
Q:
HOW LONG OF A ROUTE CAN I TEACH?
A:
As a general rule, it’s recommended to teach 45 minute routes due to the water tank capacity, environment, and
difference in run-time when running in robotic mode. A route that takes 45 minutes to teach can take the RoboScrub
20 about 1½ hours to run in robotic mode.
Q:
HOW MANY ROUTES CAN I TEACH?
A:
You can teach up to 6 routes per home location code. 10 home location codes are provided, so you can teach up to
60 routes total.
Q:
WHAT SHOULD I KEEP IN MIND WHEN TEACHING A ROUTE?
A:
When teaching a new route, try to make wide graceful turns versus sharp turns or U-turns. Avoid U-turns as much
as possible by circling around an aisle or alternating aisles.
Q:
WHEN THE RoboScrub 20 REACHES A POINT WHERE IT IS SUPPOSED TO TURN (OR TURN AROUND), IT STOPS
AND ASKS FOR HELP. IS THERE A MINIMUM SPACE NEEDED TO OPERATE OR TURN AROUND?
A:
Think of “3½ - 4½ - 8½”. When your RoboScrub 20 is on a straight path, it can go through spaces as narrow as 3½
feet wide (between two displays for example). When making a turn or going around a corner, it requires a minimum
width of 4½ feet. To make a U-turn, it requires a width of at least 8½ feet.
Q:
MY RoboScrub 20 GETS STUCK IN THE SAME PLACE EVERY DAY. THERE IS NOTHING THERE, BUT IT ALWAYS
STOPS AND ASKS FOR HELP. WHAT’S GOING ON?
A:
There could be an environmental factor such as a re
fl
ection causing the RoboScrub 20 to think something is
blocking its path. For safety reasons, it errs on the side of caution. If this is a recurrent issue, contact customer
service and provide the home location code number, route letter, area of concern, and pictures of what the RoboScrub
20 sees. In some cases, customer service may be able to remotely adjust the route to improve performance.
Q:
HOW DO I PAIR MY PHONE?
A:
On the touch screen, select SETTINGS and then NOTIFICATIONS. Use your phone to text the code to the phone
number, as the screen instructs. When successfully paired, you will receive a text message stating that you have been
successfully registered.
Q:
I PAIRED MY PHONE YESTERDAY, BUT TODAY I’M NOT RECEIVING ANY ALERTS. WHY?
A:
When the RoboScrub 20 is turned off or a different phone is paired, your phone number
will no longer receive alerts. You must pair your phone each day to receive alerts from the
RoboScrub 20. This is to ensure that only an on-site operator will receive alerts.
