miniDSP Ltd, Hong Kong /
www.minidsp.com
/ Features and specifications subject to change without prior notice
61
9.4
T
ROUBLESHOOTING
The following table lists the most common causes of issues with the
DDRC-88D
. If following this table does not
provide a solution, see
Obtaining Support
.
DDRC-88BM plugin
1
Cannot install
software
a.
Confirm that you downloaded and installed the required frameworks
first (see
Software Installation
).
2
Plugin running in
background but not
showing
a.
The Adobe Air environment may need a network connection the first
time you run a plugin. Close the plugin program, ensure that your
computer has a network connection, and restart the plugin.
b.
The Adobe Air environment may require a version update. Download
the latest version from
http://get.adobe.com/air/
.
3
Plugin cannot
connect
a.
Check that the USB cable to the DDRC-88D is firmly connected
b.
Reset the processor by power-cycling the unit.
4
No signal showing
on Dirac Live input
meters
a.
Check the cabling from your source.
b.
Check that your source is playing audio and that it is not muted or have
volume control turned down.
c.
Check that the plugin is synchronized with the hardware unit.
5
Low audio on
outputs
a.
Check all downstream cabling (DAC, amplification, speakers).
b.
Check that amplifiers are turned on and that any volume controls are
turned up.
c.
Check that the input and output meters are showing signal.
d.
Check that master mute is not enabled.
e.
Check the master volume level.
f.
Check t
hat your crossover frequencies are correct e.g. that you don’t
have high pass and low pass frequencies incorrectly set.
g.
Check that the matrix mixer is sending the correct inputs to the correct
outputs.
6
Audio sounds
distorted
a.
Check the output meter and ensure that you are not overloading the
outputs. If necessary, reduce the output gain and/or the amount of
boost in the EQ blocks.
7
Audio is coming
through the wrong
outputs
a.
Check downstream cabling (DAC, amplification, speakers).
b.
Check that you have correctly set up the matrix mixer to send the
correct inputs to the correct outputs.
8
Cannot reload a
configuration
a.
Confirm the file format of your file (.xml).
b.
Confirm the version of the file.
