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Mine Site Technologies MP70 MinePhone Administrator'S Manual Download Page 57

Appendix

A

Troubleshooting Guide

This appendix provides a troubleshooting guide for diagnosing and solving any issues that may arise.

Solution

Cause

Problem

Charge the handset in the supplied charging dock.

Handset is not charged.

MinePhone does not
turn on.

Check charger is plugged into a active power
source.

Power adaptor.

Battery is not
charging.

Please contact MST for repair.

Internal battery is at the end of
its life cycle.

Battery operation time can be increased by
reducing backlight time and brightness.

Battery operation time will be
shorter depending on phone
settings and increased talk time.

Battery operation
time is shorter than
expected.

Check the charger is plugged into a power
adaptor that is switched on.

Charging dock is not plugged
into the power adaptor or
switched on.

No indicator light on
the charging dock
when charging the
phone.

Please contact your MST System Engineer.

Battery issue.

Phone takes more
than 3 hours to
charge.

Adjust the volume settings.

Volume setting is low or turned
off.

No sound.

Please consult your network administrator or
MST System Engineer.

Phone is not configured
correctly.

MinePhone cannot
connect to the
network.

Make sure you press the Call key 

 after

entering the phone number.

Call key.

The MinePhone does
not dial when making
a call.

Stand in closer vicinity to a wireless access point.

Poor signal strength.

Poor audio quality
during a call.

Check AP security settings.

Some AP settings permit
connections without

Phone is stuck when
phone is switched on

completing the authentication

saying "Connecting
to DHCP server".

layer. DHCP requests will fail
when there no / incorrect
encryption.

MP70 MinePhone Administrator Guide

57

Revision A

Summary of Contents for MP70 MinePhone

Page 1: ...MP70 MinePhone Administrator Guide ...

Page 2: ......

Page 3: ...Settings 25 Chapter 3 Manual Configuration of Network Settings 29 3 1 Access Point AP Configuration 30 3 2 Session Initiation Protocol SIP Configuration 31 3 3 Real Transport Protocol RTP Configuration 32 3 4 Trivial File Transfer Protocol TFTP settings 33 3 5 Network Time Protocol NTP Configuration 34 3 6 Internet Protocol Settings 34 3 7 Advanced Settings 36 3 8 Wi Fi Survey 37 Chapter 4 Trivial...

Page 4: ... MinePhone 54 Chapter 5 Maintenance 55 Appendix A Troubleshooting Guide 57 Appendix B MP70 MinePhone Specification 59 Appendix C Example Timezone Offsets 61 Appendix D Acronyms 65 Appendix E Hardware Warranty 67 Appendix F Firmware End User License Agreement 69 Revision A 4 MP70 MinePhone Administrator Guide ...

Page 5: ... Mine Site Technologies Pty Ltd All rights reserved Mine Site Technologies Pty Ltd reserves the right to make changes to specifications and information in this manual without prior notice Mine Site Technologies Pty Ltd accepts no responsibility for any errors or omissions contained in this guide MP70 MinePhone Administrator Guide 5 Revision A ...

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Page 7: ...Sudbury 1085 Kelly Lake Road Sudbury Ontario P3E 5P5 CANADA Tel 1 705 675 7468 CHINA Hangzhou 4th Floor Building 1 No 5 Xianghong Road Hangzhou CHINA 310011 Tel 86 571 85803320x206 UNITED STATES Denver 13301 W 43rd Drive Golden Colorado 80403 USA Tel 1 303 951 0570 MP70 MinePhone Administrator Guide 7 Revision A ...

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Page 9: ...in the guide to highlight specific information as shown the table below Description Icon The Note icon indicates important information or references to the user Note The Important icon contains information to prevent damage to the product and injury to the user Important The Caution icon indicates to stop and pay attention or an action not to be performed Caution Related Publications MP70 MinePhon...

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Page 11: ...Charging the phone Switching the MinePhone On and Off It provides two way voice and text communication over the underground wireless network It has the following features Accessing Menu Features MinePhones in a Network Intrinsically Safe design built to an IP54 rating Colour 320x240 pixel TFT LCD screen Push To Talk function Text messaging Acoustic and echo cancellation Emergency Man Down mode Bat...

Page 12: ... for phone calls Lower microphone 4 Emergency override button broadcasting to all MinePhone users Emergency Man Down button 5 Button for Push To Talk PTT communication Push to talk PTT button 6 Changes the PTT group channel PTT channel up 7 Changes the PTT group channel PTT channel down 8 Revision A 12 MP70 MinePhone Administrator Guide Product Overview ...

Page 13: ...selection on the display Right selection key End key 16 Contacts for charging the handset in the charging dock Charging contacts 17 LED on top of the phone will flash when receiving a call Receive call LED 18 Button to switch the phone on or off Power button 19 1 2 Display When the phone is switched on the home screen is displayed Picture Description Key Network signal strength 1 Handset Extension...

Page 14: ... Site Technologies Use of any other type may be dangerous breach Intrinsic Safety requirements and will void the warranty Charging Dock The charging dock has two LEDs on the front to indicate the charging status Status LED Indicator Charging is in progress Red LED on Charging is completed Green LED on Internal battery is outside the 0 55 C temperature range for charging Red LED Flash 300ms On 300m...

Page 15: ...s flat or less than fully charged If the handset is flat charging time will take about 3 hours 4 The charging indicator will be green when the handset is fully charged 5 1 4 Switching the MinePhone On and Off The MinePhone can operate in two modes MP70 MinePhone Administrator Guide 15 Revision A Product Overview ...

Page 16: ... screen will display Admin in the lower left corner before displaying the main screen To switch the phone off press and hold down the power button for 3 seconds Note Please ensure the phone is fully charged before deployment 1 5 Accessing Menu Features To access the menu Picture Procedure Step Press the key below the Menu option on the home screen 1 Use the Navigation key to scroll up and down the...

Page 17: ...k to outside phone lines depending on the SIP server configuration Refer to the MinePhone User Guide for making SIP calls and using PTT Network Configuration If the wireless network infrastructure supports multiple SSIDs it is recommended that an SSID be solely allocated for the MinePhones For the fastest roaming performance the recommended wireless security is WEP Open Key using Key 1 on the Acce...

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Page 19: ...en in Administrator mode Refer to the section Switching the MinePhone On and Off to starting the phone in Administrator Mode Topics Setting the Date and Time Language Settings Auto Lock Key Keylock PTT Changing the Backlight Time and Brightness Sound settings Call Settings MP70 MinePhone Administrator Guide 19 Revision A ...

Page 20: ...the Navigation key to scroll between digits and press Select 2 Select Date Format and select the date format and press Select 3 Select Time Format and press Select 4 2 2 Language Settings The Language menu is accessed in Menu Settings Phone Setup Language Select English or Chinese and press Select to confirm the setting Revision A 20 MP70 MinePhone Administrator Guide Manual Configuration of Phone...

Page 21: ...e Auto Lock Key Picture Procedure Step Press Menu on the home screen scroll to the Settings option and press Select 1 With the Navigation key select Auto Lock Key and press Select 2 Select Enable and press Select 3 MP70 MinePhone Administrator Guide 21 Revision A Manual Configuration of Phone Settings ...

Page 22: ...ly locked and unlocked by pressing and holding the key for 2 seconds 2 4 Keylock PTT The Keylock PTT feature will lock the PTT button when Auto key lock feature is enabled 2 5 Changing the Backlight Time and Brightness Backlight Time Picture Procedure Step Select Menu on the home screen scroll to the Settings option and press Select 1 Revision A 22 MP70 MinePhone Administrator Guide Manual Configu...

Page 23: ...the desired backlight time and press Select 3 Backlight Brightness Photo Action Step Select Menu on the home screen scroll to the Settings option and click Select 1 Select Backlight Brightness with the Navigation key and press Select 2 MP70 MinePhone Administrator Guide 23 Revision A Manual Configuration of Phone Settings ...

Page 24: ...volume for PTT using the Navigation key Push to Talk PTT Volume Adjusts the ring tone volume level using the Navigation key Ring Volume Selects the ring tone type Ring Tone Selects the type of alert mode when receiving a call or text messages Alert Mode Ringing phone will ring Vibrate phone will vibrate only Ring after Vibrate phone will ring first then vibrate repeating this cycle Vibrate and Rin...

Page 25: ...essed in Menu Settings Call Setup Call Waiting The Call Waiting feature tells you if another caller is contacting when you are on a call Use the Navigation key to enable or disable and press Select The following table describes the call waiting options during a call MP70 MinePhone Administrator Guide 25 Revision A Manual Configuration of Phone Settings ...

Page 26: ...arpiece handset away from your ear Earpiece Speaker volume will be reduced when holding the earpiece handset closer to your ear Caution Loud volume levels can potentially damage your hearing Do not place Remote speaker microphone or handset near your ear when the Remote Speaker Microphone option selected Note A Remote speaker microphone cannot be used in Intrinsically Safe environments It will onl...

Page 27: ...MP70 MinePhone Administrator Guide 27 Revision A Manual Configuration of Phone Settings ...

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Page 29: ...ronises date and time from a NTP server DHCP Enablement configuring the phone s IP address to be static or dynamic using a DHCP server Network Mode selection to use the phone in Ad hoc or AP mode Wireless channel configuration Radio channels that connect the phone to the network It is highly recommended thatnetwork settings for a fleet of MinePhones are centrally configured using the Mine Site Tec...

Page 30: ...y can authenticate to the network WEP Shared not recommended WPA TKIP WPA security using TKIP encryption WPA AES WPA security using AES encryption WPA2 AES the strongest form of WPA security WEP security type WEP Key 64 bit Encryption 10 hexadecimal base 16 characters 0 9 and A F 128 bit Encryption 26 hexadecimal base 16 characters 0 9 and A F Encryption Key Index The WEP key index to use WPA or W...

Page 31: ...sword Password to authenticate user to the SIP server SIP Password Usually the phone extension Username for authenticating to the SIP server Auth User Name Hostname or IP address SIP server hostname or IP address SIP Server By default the SIP server port is 5060 Port used to access the SIP server SIP Port Enable or Disable By default it is disabled Support for configuring another SIP server for ou...

Page 32: ...tion 3 3 Real Transport Protocol RTP Configuration RTP settings define the streaming of voice packet to and from the MinePhone The RTP port options are described below The MinePhone must be restarted for changes to take effect Picture Values Description Field Default is 9090 Setting of up to 5 digits RTP port Default is g 711a Menu select g 711a g 711mu g 729a Codec Setting Revision A 32 MP70 Mine...

Page 33: ... 3 4 Trivial File Transfer Protocol TFTP settings The MinePhone connects to a TFTP server on the network to download firmware and configuration settings every time it is switched on A DHCP server can be used to provide the TFTP server address to the phone The table below describes the settings to connect to the TFTP server The MinePhone must be restarted for changes to take effect Picture Values D...

Page 34: ...p The NTP server address can be provided by a DHCP server The MinePhone must be restarted for changes to take effect Picture Values Description Field Enable or Disable By default the setting is Enabled Connection to a NTP can be enabled or disabled NTP Mode Hostname or IP address Server name or IP address NTP Server 3 6 Internet Protocol Settings The Internet Protocol settings are used to configur...

Page 35: ...DHCP Dynamic IP address IP address The phone s assigned IP address IP Address Static IP address Default subnet mask is 255 255 255 0 Identifies the subnet the IP address belongs to Subnet Mask IP address The IP address of the default gateway to be used Default Gateway MP70 MinePhone Administrator Guide 35 Revision A Manual Configuration of Network Settings ...

Page 36: ... hardware specific settings as described below The MinePhone must be restarted for changes to take effect Picture Values Description Field Speed options range from 1 54Mbps The default setting is 54Mbps Defines the wireless traffic speed Speed Default setting is Auto Mode Wireless link mode to operate at 802 11b 802 11g or Auto Mode Link Mode Revision A 36 MP70 MinePhone Administrator Guide Manual...

Page 37: ...er is either a list of numbers separated by commas which define individual channels or two numbers separated by a hyphen which define a Selects wireless channel settings Channel Select Note MST ImPact Wireless Network Switches and Access Points are configured to operate on channels 1 6 11 channel range For example 1 11 or 1 6 11 3 8 Wi Fi Survey The WiFi Survey feature displays a list of Access Po...

Page 38: ... roam utility value of an AP will be higher if Roam Utility It has a higher RSSI The RSSI is becoming stronger The phone is connected to it This field is used by advanced field engineers to troubleshoot roaming and handover performance Received Signal Strength Indicator RSSI of the AP Wireless signal strength Revision A 38 MP70 MinePhone Administrator Guide Manual Configuration of Network Settings...

Page 39: ...are Configuration Files Updating the MinePhone TFTP is the protocol used for requesting and transmitting files to the MinePhone A MinePhone can be configured so that every time it is switched on it will connect to the TFTP server to download and apply configuration and firmware files This method centralises management for a fleet of MinePhones without the need for a physical data connection The fo...

Page 40: ... guide for setup details 4 3 Firmware files When the MinePhone connects to a TFTP server it will request for several files to update the firmware miphone_firmware_site txt A text file that informs the phone about firmware updates A different firmware file can be sent to MinePhone with different hardware revisions mp70_firmware_x_x_x bin The binary firmware file where x_x_x is the version number Th...

Page 41: ...s shown in Figure 2 that reside in the TFTP server root directory change txt A text file that tells the phones if there are updates to current settings that need to be applied This file must be present even if there are no changes If the information contained in the file indicates changes in the settings or phone contacts it will download the configuration files and apply them to the phone If ther...

Page 42: ...ly the updated files from the TFTP server miphone_site_setting conf 2011 04 29T14 54 04 412 10 00 miphone_site_phonebook conf 2011 04 29T14 54 04 412 10 00 Note To ensure configuration files are downloaded to the phone properly the change number values in the change txt file must be the same as in the miphone_site_setting conf file and miphone_site_phonebook conf files It is highly recommended cha...

Page 43: ...m York Mobile 215 Home 55673 Class 1 Name Mark Smith Mobile 208 Description Field A change number value that must be the same as in the change txt file It is highly recommended that change numbers are entered as a time stamp to reference when the file is edited ChangeNum 5 classes are predefined and should not be edited Class Contact name Name Mobile phone number Mobile Home phone number Home Note...

Page 44: ...the root level TFTP directory and be named miphone_site_settings conf for global settings and miphone_XXXXXXXXXXXX conf where X s are replaced by MAC address for specific phone Any line with a at the start is not parsed Remove the character from the lines of settings you wish to be configured Please refer to the Users Guide for a full definition of each option Change number The phone will only upd...

Page 45: ...its 128bit encryption key wireless ap wep key 128 wpa tkip Wi Fi Protected Access WPA Temporal Key Integrity Protocol TKIP 128bit encryption key is used wireless ap security wpa tkip WPA wpa aes AES encryption is a stronger mechanism than TKIP wireless ap security wpa aes Passphrase of 8 63 characters WPA encryption key wireless ap wpa key wpa2 Wi Fi Protected Access 2 wireless ap security wpa2 WP...

Page 46: ... ip netmask IP address The DNS server to be used by the phone network ip dns primary IP address The Backup DNS server to be used by the phone network ip dns secondary IP address The IP address of the default gateway to be used network ip gateway Advanced Network Settings The screenshot below shows the advanced network settings The fields are described in the table below Advanced Network Settings T...

Page 47: ... Protocol RTP Defines the packet format for delivering audio over the IP network Trivial File Transfer Protocol TFTP server connection details for the TFTP server The server hosts the update firmware site and device specific configuration files that are delivered to the phone on startup Server Settings The MinePhone connects over several different protocols for various functions This section defin...

Page 48: ...rver name or IP address network ntp ip address Default port number is 9090 RTP Port setting of up to 5 digits network rtp port 10ms or 20ms Default value is 20ms Sets the RTP packetization interval network rtp packetizetime g 711a g 711mu g 729a Default setting is g 711a Codec setting network rtp codec AP Roam Tuning The AP Roam Tuning section can fine tune the phone s ability to connect to a new ...

Page 49: ...not connected roamscan scan foreground end to an AP this is the maximum interval between scans for an AP The phone will start scanning at an interval of roamscan scan foreground start and back off its subsequent scans until it gets to roamscan scan foreground end Recommended value is 60 seconds 0 65535 seconds Interval in seconds between AP scans when the phone is connected to the network roamscan...

Page 50: ...tting is false Enables or disables sorting of contact names on the phone setting phonebook localsort 1 8 Each number represents a different ring tone Ring tone type setting ring call Refer to Appendix B for values according to your country Time zone offset in seconds from GMT For example U S Eastern 18000 Sydney 36000 setting timezone bottommic or topmic The MinePhone has two microphones one at th...

Page 51: ...ress 224 20 20 15 ptt channel 6 port 9145 ptt channel 7 name Channel 7 ptt channel 7 address 224 20 20 16 ptt channel 7 port 9145 ptt channel 8 name Channel 8 ptt channel 8 address 224 20 20 17 ptt channel 8 port 9145 ptt channel 9 name Channel 9 ptt channel 9 address 224 20 20 18 ptt channel 9 port 9145 ptt channel 10 name Channel 10 ptt channel 10 address 224 20 20 19 ptt channel 10 port 9145 pt...

Page 52: ...el 21 ptt channel 21 address 224 20 20 30 ptt channel 21 port 9145 ptt channel 22 name Channel 22 ptt channel 22 address 224 20 20 31 ptt channel 22 port 9145 ptt channel 23 name Channel 23 ptt channel 23 address 224 20 20 32 ptt channel 23 port 9145 ptt channel 24 name Channel 24 ptt channel 24 address 224 20 20 33 ptt channel 24 port 9145 ptt channel 25 name Channel 25 ptt channel 25 address 224...

Page 53: ...oss the site or for specific phones To disable set Name to blank ptt broadcast name Broadcast ptt broadcast address 224 20 20 120 ptt broadcast port 9145 Emergency Broadcast This section contains emergency broadcast channel settings It is strongly recommended not to edit the default settings Emergency Broadcast This should not be disabled and should only changed by experienced administrators It is...

Page 54: ...P server address Once configured phone must be rebooted Refer to Editing the Site Settings file and for configuration details 2 Manually initiate TFTP download by navigating to Network Signal Protocol TFTP TFTP download Once the phone is properly configured it will download and apply change txt binary firmware files and configuration files one at a time This process can take over 15 minutes if a f...

Page 55: ...of the enclosure 2 Check the screen legibility 3 Ensure wireless connection to a network 4 Ensure it has been assigned a phone extension Report any issues immediately Battery Management For safety the MinePhone has an inbuilt battery that can only be accessed by a qualified MST technician The phone battery has a life of 36 months after such time operational runtime will be reduced It is recommende...

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Page 57: ...not plugged into the power adaptor or switched on No indicator light on the charging dock when charging the phone Please contact your MST System Engineer Battery issue Phone takes more than 3 hours to charge Adjust the volume settings Volume setting is low or turned off No sound Please consult your network administrator or MST System Engineer Phone is not configured correctly MinePhone cannot conn...

Page 58: ...ese channels it will not be detected Check the phones contain the same configuration settings by restarting the phone to automatically Different site configuration settings between phones I cannot make or receive calls when in Peer to Peer mode update settings or manually download settings by selecting Menu Network Signal Protocol TFTP TFTP Download Revision A 58 MP70 MinePhone Administrator Guide...

Page 59: ...Transfer Protocol RTP RFC 1889 RFC 1890 Session Description Protocol SDP RFC 2327 Session Announcement Protocol SAP Session Initiation Protocol SIP RFC 3621 3624 3515 V2 Call control text messaging RFC 3261 DPRFC 2321 DTMF RFC 2833 Software updates by TFTP WLAN and Voice Communications Wi Fi 802 11b g Transmitter Internal Antenna Type Wi Fi 1 11 PTT 32 channels available Operating Channels WEP 64 ...

Page 60: ... Re dial last 20 calls Hot key dialling Text messaging stores up to 100 messages Multiple ring tones Phone book up to 200 records Power saving mode Speaker volume control Vibrating alert 32 Push to talk PTT channels Specific features Emergency man down override External headset non I S versions only Certifications Exia IECEx TSA 10 0023X IEC Exia 23 A100006 0 MSHA Revision A 60 MP70 MinePhone Admi...

Page 61: ...uana 25200 Arizona 25200 Mountain Time US Canada 21600 Central America 21600 Mexico City 21600 Saskatchewan 18000 Bogota Lima Quito 18000 Eastern Time US Canada 18000 Indiana East 14400 Atlantic Time Canada 14400 Caracas La Paz 14400 Santiago 10800 Newfoundland 10800 Brazilia 10800 Buenos Aires Georgetown 10800 Greenland 7200 Mid Atlantic 3600 Azores 3600 Cape Verde Is 0 Casablanca Monrovia 0 Gree...

Page 62: ...800 Kuwait Riyadh 10800 Moscow St Petersburg Volgograd 10800 Nairobi 10800 Tehran 14400 Abu Dhabi Muscat 14400 Baku Tbilisi Yerevan 16200 Kabul 18000 Ekaterinburg 18000 Islamabad Karachi Tashkent 19800 Calcutta Chennai Mumbai New Delhi 20700 Kathmandu 21600 Almaty Novosibirsk 21600 Astana Dhaka 21600 Sri Jayawardenepura 23400 Rangoon 25200 Bangkok Hanoi Jakarta 25200 Krasnoyarsk 28800 Beijing Chon...

Page 63: ... Darwin 36000 Brisbane 36000 Canberra Melbourne Sydney 36000 Guam Port Moresby 36000 Hobart 36000 Vladivostok 39600 Magadan Solomon Is New Caledonia 43200 Auckland Wellington 43200 Fiji Kamchatka Marshall Is 46800 Nukualofa Tonga MP70 MinePhone Administrator Guide 63 Revision A Example Timezone Offsets ...

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Page 65: ...AC Mine Site Technologies MST Network Time Protocol NTP Push To Talk PTT Peer to Peer P2P Remote Speaker Microphone RSM Received Signal Strength Indicator RSSI Real Transport Protocol RTP Session Initiation Protocol SIP Service Set Identifier SSID Wired Equivalent Privacy WEP Wi Fi Protected Access WPA MP70 MinePhone Administrator Guide 65 Revision A ...

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Page 67: ...r or replacement will be rendered by Mine Site Technologies Mine Site Technologies may at its sole discretion replace the defective hardware or any part thereof with a reconditioned product or parts that Mine Site Technologies determines is substantially equivalent or superior to the defective hardware Repaired or replacement hardware will be warranted for the remainder of the original warranty pe...

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Page 69: ...nologies grants you the right to install and use copies of the MST firmware on associated MST hardware b Backup Copies You may also make copies of the MST firmware if necessary for backup and archival purposes 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS a Maintenance of Copyright Notices You must not remove or alter any copyright notices on any and all copies of the MST firmware b Distribution Y...

Page 70: ...formation text graphics links or other items contained within the MST firmware Mine Site Technologies makes no warranties respecting any harm that may be caused by the transmission of a computer virus worm time bomb logic bomb or other such computer program Mine Site Technologies disclaims any warranty or representation to authorised users or to any third party 6 LIMITATION OF LIABILITY In no even...

Page 71: ...rpiece 26 emergency button 12 end call 13 F firmware 40 54 editing the site file 40 upgrading 54 I ICA 29 IEC 13 infrastructure mode 17 29 37 47 internet protocol 34 K keypad 13 keypad lock 22 L language 50 language settings 20 listen interval 37 47 M MAC address 13 Maintenance 55 menu 16 accessing 16 MSHA 13 mute 24 mute call 26 N navigation key 13 network 57 network configuration 17 40 network s...

Page 72: ... 35 46 T talk volume 24 text input 29 TFTP 29 34 39 47 download 34 IP address 34 TFTP server 33 39 40 48 setup 40 time 13 time display 13 time setting 20 manual setting 20 time zone 50 time zone indices 61 traffic speed 47 troubleshooting 57 turning off phone 15 turning on phone 15 U User mode 16 V vibrate mode 24 volume 57 volume level 26 VoWLAN 11 W warranty 67 WEP 30 45 Wi Fi survey 37 wireless...

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