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PCWS 2015 Setup Guide - 2nd Edition

5-1

Chapter 5

Diagnostics

This chapter includes basic troubleshooting procedures for the unit and
describes how to use the PCWS 2015 Diagnostic Utility.

In this chapter

Basic Troubleshooting ....................................................................... 5-2
PC Workstation 2015 Diagnostic Utility ........................................... 5-4

Summary of Contents for PCWS 2015

Page 2: ...of this material Trademarks MICROS is a registered trademark of MICROS Systems Inc Microsoft Windows and POS Ready Embedded CE are trademarks of Microsoft Corporation in the United States of America...

Page 3: ...em 1 3 Internal Speakers 1 3 Mass Storage 1 4 2 5 SATA Drive Bay 1 4 eUSB Flash Drive 1 5 Compact Flash Card 1 5 Memory Expansion 1 5 AC Input 1 6 IO Door 1 6 VESA 100 1 6 Features Expansion Capabilit...

Page 4: ...WS 2015 BIOS PCWS 2015 BIOS Version and System Board Compatibility 2 2 System Board Revision C 2 2 System Board Revision D 2 2 Starting the BIOS Setup Utility 2 3 System Information Screen 2 4 BIOS Ve...

Page 5: ...ard w Resistive Touchscreen 3 14 PCWS 2015 System Board Revision C Primary Components 3 15 PCWS 2015 System Board Revision C Connectors 3 16 PCWS 2015 System Board Revision D Primary Components 3 17 P...

Page 6: ...r Display System Pole Mount 3 40 Hard Drive Installation 3 41 Installing a Second Hard Disk 3 42 Configuring the 2nd Drive 3 44 RAID Overview 3 45 Building the RAID Array 3 46 Reassembling the PCWS 20...

Page 7: ...the Workstation from ON to NOPOWER 4 15 Controlling the IO Panel USB Ports 4 16 System Board Revision C 4 16 System Board Revision D 4 17 Image Recovery 4 19 Using the Magnetic Stripe Reader 4 22 Cali...

Page 8: ...able Stand w Protege A 5 LCD Pole Display A 6 Cash Drawers A 7 Appendix B Connector and Cable Diagrams IO Panel Connectors B 2 IDN Port B 2 IDN Port Driving IDN Printers B 2 IDN Port RS232 Peripheral...

Page 9: ...s preface you ll find information about this manual Refer to the preface if you have questions about the organization conventions or contents of this manual In this section Why Read This Manual iv How...

Page 10: ...ition Preface Why Read This Manual Why Read This Manual Purpose This guide is intended for those who will be setting up installing and operating the MICROS PC Workstation 2015 It is not specific to a...

Page 11: ...e how to open the unit identify and remove replace the major components Chapter 4 covers the operational aspects of the unit from using the power button and mag stripe reader to arranging cables at th...

Page 12: ...orelDraw NOTE This symbol brings special attention to a related item WARNING This symbol indicates that specific handling instructions or procedures are required to prevent damage to the hardware or l...

Page 13: ...t is the PCWS 2015 This chapter describes the basic hardware and options then goes on to describe the software platform In this chapter The System 1 2 Features 1 7 Software Platform 1 14 Power Managem...

Page 14: ...ron P4505 or Core i5 520 The PCWS 2015 is designed to operate along side the Workstation 5A retaining similar styling and compatibility with existing stands customer displays magnetic card readers bio...

Page 15: ...transfer of heat between warm and cold surfaces A heat pipe consists of a sealed pipe or tube made of copper connected to both the hot and cold ends A vacuum pump is used to remove all air from the e...

Page 16: ...ctor 2 5 SATA drives accessed from the front and rear of the base The PCWS 2015 ships with a single 2 5 SATA drive installed in bay 0 near the IO panel A second drive can be added for expansion or two...

Page 17: ...ships with a current factory image but customer specific images can be substituted by simply editing a text file Pressing the Recovery Button accessed through a hole in bottom of the workstation is de...

Page 18: ...compatible with the Workstation 5 and 5A Adjustable Stand IO Door To accommodate the 10mm increase the overall height of the base the 2015 uses a new IO Door The new door features a flexible tab on o...

Page 19: ...orts The PCWS 2015 features a wide selection of available external USB ports on the IO Panel and internal headers located on the system board Type A USB Ports A total of four Type A USB connectors USB...

Page 20: ...carries both USB port data and 12V to operate a new class of intelligent USB peripheral devices Figure 1 4 MICROS Protege Customer Display Connected USB5 or USB6 System Board USB Headers A total of se...

Page 21: ...Mini PCI Socket The System Board Mini PCI socket can accommodate one of two available options listed below 802 11 a b g n Wireless Card Mini PCI Modem The Mini PCI Modem can be used with WIN32 operati...

Page 22: ...PCWS 2015 into an adjustable display design The stand has a weighted base for stable operation generous cable area a compartment for storing a printer power supply and locking hinges to allow the wor...

Page 23: ...ower Supply AC power is connected to a receptacle in the throat of the stand using a low profile angled connector An internal Y cable distributes power to both the workstation and printer power supply...

Page 24: ...in the following pages 240x64 LCD Customer Display This display is based on a 240x64 monochrome STN LCD and companion LCD control board It can emulate the 2x20 VFD Customer Display or operate in full...

Page 25: ...sor internal Flash and RAM storage and LCD controller For the user the Protege is equipped with a 7 800x400 TFT LCD 4 wire resistive touch screen stereo speakers internal microSD Card and room for fut...

Page 26: ...nal and tailored for the point of service environment Additionally a Windows XP Professional image will be available for those who wish to downgrade from Windows 7 Professional PCWS API and MICROS OPO...

Page 27: ...server and download the application in minutes The table below summaries the applications that have tested Disk images for MICROS PC Workstations are posted in the Member Login Area of the MICROS Web...

Page 28: ...ply remains active delivering minimal power to several key circuits in order to detect the power button recovery button or Wake On Lan event It is not safe to disassemble the workstation when in this...

Page 29: ...ate was not the ON state NOPOWER 2 NOPOWER Operator The operator presses the power button for less than 1 seconds ON 3 NOPOWER Operator The operator presses the power button for more than 4 seconds ON...

Page 30: ...00 year calendar with alarm features and century roll over includes 242 bytes of battery backed CMOS RAM Memory 2 SO DIMM Sockets Max 8GB DDR3 1066 Mag Stripe Reader 3 Track ABA compatible Optional Cu...

Page 31: ...s Weight 10 5 lbs 4 7 kg Shipping weight 14 0 lbs 6 35 kg Case Material PC ABS Plastic Physical Dimensions See Appendix A Directive Specification Year Safety EN 60950 1 2006 A11 A1 2010 2006 95 EC IEC...

Page 32: ...1 20 PCWS 2015 Setup Guide 2nd Edition What is the PCWS 2015 Approvals...

Page 33: ...e PCWS 2015 BIOS Supported BIOS Versions include O1201r Revision C System Board Only O1301 Revision C System Board Only O1301g Revision D or later System Boards Only In this chapter Starting BIOS Setu...

Page 34: ...to page 2 20 PCWS 2015 BIOS Version and System Board Compatibility The table below describes BIOS compatibility with system board revision System Board Revision C Requires BIOS Versions O1201r or O130...

Page 35: ...MICROS logo appears press the F2 key The current MICROS BIOS Version is displayed in the upper left hand corner of the splash screen A section of the Phoenix SecureCore Tiano Setup Main screen shown b...

Page 36: ...nfiguration is shown in Figure 2 2 Figure 2 2 PCWS System Information Screen i5 Core and P4505 Processors BIOS Version and Build Time The MICROS BIOS Version and build time are displayed Processor Typ...

Page 37: ...l memory controller for improved performance The memory controller runs in the Dual Channel symmetric or interleaved configuration when two SO DIMMs are installed In this configuration memory addresse...

Page 38: ...b contains the majority of BIOS settings listed under a number of headings shown in Figure 2 3 below Figure 2 3 PCWS 2015 BIOS Advanced Menu Version O1201r Note All PCWS 2015 specific fields are conta...

Page 39: ...system boots High Resolution Graphics Enabled Enables High Resolution Graphics BIOS Splash Screen Diagnostics Splash Screen Disabled Enables a Graphical POST including animation sound icons advertisem...

Page 40: ...n that defines a software interface between an operating system and platform software The UEFI Specification is developed by the Unified EFI Platform Forum an industry wide organization UEFI specifica...

Page 41: ...the system zone temperature to the SYS Active Trip Point When the system temperature reaches 55 C 131 F the fan starts As the fan runs the SYS fan thermal zone will cool to below 55 C and the fan slow...

Page 42: ...mplish an effective passive cooling policy Critical Trip Point POR The Critical Trip Point is the temperature at which the operating system performs a critical but orderly shutdown of the system The d...

Page 43: ...bled Hyper Threading Technology allows an execution core to function as two logical processors The feature must be enabled in the BIOS and requires operating system support Some execution resources su...

Page 44: ...migration activity partitioning or security Processor Power Management Scroll to the Processor Power Management selection and press Enter to view the following fields P States GV3 Enabled Enable or D...

Page 45: ...CPI environment MEF Support Disabled Enable or Disable the Mobile East Fork support in an ACPI environment ACPI 3 0 T States Disable Enables all ACPI 3 0 T States Peripheral Configuration The Peripher...

Page 46: ...oller in the QM57 PCH Interface Combination AHCI Determines the SATA Controller s operational mode Three selections are supported IDE Integrated Device Electronics Legacy Disk standard supported by th...

Page 47: ...e is not available on the PCWS 2015 SATA Port 0 5 Hot Plug Disabled When enabled the selected port is designated hot pluggable Note this requires hardware support to function properly SATA Port 0 5 Po...

Page 48: ...ows access to a single field listed below VT for Directed I O VT d Disabled Enable Disable Intel R Virtualization Technology for Directed I O VT d by reporting the I O Device assignments to VMM throug...

Page 49: ...2 Function 1 is the primary graphics device for the 2015 This is the Display Link interface between the graphics processor and PCH which drives the LVDS outputs to the LCD panel IGD Boot Type CRT LFP...

Page 50: ...15 15 LCD IGD Panel Scaling Auto Select the Panel Scaling method used by the IGD This feature may not be supported IGD Portrait Mode Auto Select Portrait mode to be used by the IGD This feature may no...

Page 51: ...isable the PCIe clock gate power saving feature Azalia Enabled Enables detection of the ALC268 High Definition Audio Codec Azalia is the original Intel code name for High Definition Audio Azalia PME E...

Page 52: ...all 14 USB Ports as shown in the upper half of Figure 2 9 IO Panel Ports USB1 through USB6 are highlighted to distinguish them from System Board USB ports To disable one or more IO Panel USB ports sc...

Page 53: ...domain PCI Express Controller DMI Setting L0S And L1 Configures the DMI settings of the PCI Express controller PCI Express Root Port 1 Config PCI Express Root Port 1 is assigned to CN15 a PCIe x1 con...

Page 54: ...r Card connector Details of this screen are shown in the Figure below Figure 2 11 PCI Express Root Port 2 Configuration Details ASPM Auto Auto Detects PCI Express Active State Power Management Setting...

Page 55: ...etion Time out mechanism SEFE Disabled Enable or Disable the PCI Express Root Port 2 System Error on Fatal Error mechanism SENFE Disabled Enable or Disable the PCI Express Root Port 2 System Error on...

Page 56: ...and 8 are not assigned Network Configuration This selection contains all network related sections PCH Internal LAN Enable Enable or Disable the PCH Integrated Gigabit LAN Controller LAN OPROM Selecti...

Page 57: ...sions and are shown for reference only Figure 2 12 Super IO COM Port Assignments The Table shown below maps each COM Port to a physical connector Figure 2 13 COM Port Assignments and Connector Mapping...

Page 58: ...ive by removing power from socket J3 forcing the BIOS to boot from a removable thumb drive attached to an IO panel USB Port Boot Test Image is used for Windows CE configurations and is not valid when...

Page 59: ...abled On 2015 Revision C Boards the BIOS temporarily disables SATA Port 2 at start up to avoid excessive delays at boot time if a CF card is not installed WIN32 Factory Recovery Disabled Enable or Dis...

Page 60: ...Active Management Technology BIOS Extension Using AMT requires additional ME firmware stored in SPI Flash EEPROM U54 Intel AMT Setup Prompt Enabled Enable or Disable the Intel AMT Setup Prompt to wait...

Page 61: ...t password Confirmation Prompt MEBx Debug Message Output Disabled Enable or Disable MEBx debug message output Verbose Mebx Output Enabled Enable or Disable Verbose MEBx Output USB Provision Disabled E...

Page 62: ...ngine Firmware version Intel ME Enabled Enable or Disable the Management Engine ME FW Version 6 1 20 1059 Display the Management Engine Firmware version stored in U54 ME Firmware Full SKU Firmware Dis...

Page 63: ...m that provides a means of authenticating users to start the system or authenticating users to enter the BIOS and optionally to start the PCWS 2015 Recovery CF The Phoenix SecureCore Tiano Setup scree...

Page 64: ...to enter the Phoenix SecureCore Tiano Setup Menu and to start the optional PCWS 2015 Recovery CF 3 Optionally scroll to the Supervisor Hint String field and press Enter to type a word or phrase that...

Page 65: ...own above the optional Intel 40GB SSD is installed on ATA HDD0 ATA HDD0 ATA HDD3 The PCWS 2015 supports booting from up to four SATA devices ATA HDD0 through ATA HDD3 ATA HDD0 and ATA HDD1 are reserve...

Page 66: ...ront of the hard disks When the workstation starts you must press a key to boot from the USB CD device USB FDD Supports booting from an external USB Floppy Diskette Internal Shell Refers to the Unifie...

Page 67: ...exit Setup and discard any changes made select Exit Discarding Changes Enter and Y to restart Load Setup Defaults This selection resets all Setup screen fields to factory defaults You can also press F...

Page 68: ...2 36 PCWS 2015 Setup Guide 2nd Edition PCWS 2015 BIOS Exit...

Page 69: ...n the workstation provides a description of the system board and peripheral boards shows how to install available options In this chapter Disassembling the PCWS 2015 3 2 System Board Description 3 12...

Page 70: ...e cover is held in place by a pair of captive screws assessable from the underside of the unit as shown in Figure 3 1 3 Loosen the captive screws as shown Return the unit to the normal operating posit...

Page 71: ...right of the base o If you encounter resistance when removing the assembly check for a snagged cable o To place the LCD Touchscreen face down remove the LVDS Cable from system board connector J19 Fig...

Page 72: ...o Remove the Backlight cable from J1 o Remove the capacitive touchscreen interface cable from J2 For more information about each LCD Touchscreen Assembly see pages 3 30 and 3 31 The PCWS 2015 Base The...

Page 73: ...Revision C System Board System Board Revision C Requires BIOS Versions 1201r or 1301 only Not compatible with the 1301g or later BIOS used on the Revision D System Board USB Ports can be managed thro...

Page 74: ...Requires BIOS Version O1301g or later BIOS Versions O1201r and O1301 used on the Revision C Board is not compatible High Speed USB switches controlled by GPIO lines to manage the IO panel USB ports US...

Page 75: ...operating system starts the CPU fan slows to an inaudible 2500 RPM and runs continuously Figure 3 5 PCWS 2015 Fan Operation Should the CPU thermal zone trip point value exceed 47 C the fan speed incr...

Page 76: ...he system board as shown in Figure 3 6 below Figure 3 6 Removing the Power Supply Cover and CPU Fan 4 Remove the Power Supply cover and integrated fan then remove the fan cable from J11 o Do not opera...

Page 77: ...talled removed from access panels on the bottom of the unit The copper bonding process appears as a shiny silver coating on most of the interior surfaces Figure 3 7 PCWS 2015 Drive Bay Figure 3 8 is a...

Page 78: ...rsion of the CF Riser Card called the SATA CF Riser Card Unlike the original CF Riser Card the SATA CF Riser Card contains active circuitry in the form of a SATA to IDE bridge and uses a modified CF b...

Page 79: ...PCWS 2015 System Boards the IDE1 connector returns allowing the DMA Enabled CF Riser Card already used in most MICROS Workstations to be used The left side of Figure 3 10 shows the SATA CF Riser Card...

Page 80: ...ption System Board Description This section displays a Block Diagram of the PCWS 2015 then goes on to point out the System Board components connectors and jumpers PCWS 2015 Revision C System Board w R...

Page 81: ...p Guide 2nd Edition 3 13 What s Inside System Board Description PCWS 2015 Revision C System Board w Optional Capacitive Touchscreen Figure 3 12 Block Diagram w Rev C System Board and Optional Capaciti...

Page 82: ...System Board Description PCWS 2015 Revision D System Board with Resistive Touchscreen The Revision D System Board uses the DMA Enabled CF Riser Card and adds support for IO Panel USB Control Figure 3...

Page 83: ...PCWS 2015 Setup Guide 2nd Edition 3 15 What s Inside System Board Description PCWS 2015 System Board Revision C Primary Components Figure 3 14 System Board Revision C Primary Components...

Page 84: ...etup Guide 2nd Edition What s Inside System Board Description PCWS 2015 System Board Revision C Connectors The Figure below shows all connectors on the Revision C Board Figure 3 15 System Board Revisi...

Page 85: ...PCWS 2015 Setup Guide 2nd Edition 3 17 What s Inside System Board Description PCWS 2015 System Board Revision D Primary Components Figure 3 16 System Board Revision D Primary Components...

Page 86: ...Setup Guide 2nd Edition What s Inside System Board Description PCWS 2015 System Board Revision D Connectors The Revision D System Board introduces a new LVDS Connector Figure 3 17 System Board Revisio...

Page 87: ...on 3 19 What s Inside System Board Description PCWS 2015 System Board Revision C and D Jumpers and Switches The Revision D System Board adds a new configuration jumper Figure 3 18 System Board Revisio...

Page 88: ...ect the touch screen interface detailed below SLSW1 is a low profile surface mount DPDT slide switch in series with USB7 used for the touch screen interface Figure 3 19 below displays how the switch i...

Page 89: ...ts a possible future 17 LCD not in production at this time Figure 3 21 System Board J22 Configuration J30 Management Engine Firmware MFG Debug Enable Revs C and D J30 is a 1x2 jumper used to place the...

Page 90: ...he workstation This is required to remove all standby voltages from the RTC circuitry 2 Move the jumper from the inactive position to pins 1 2 for a few seconds then move the jumper back to the inacti...

Page 91: ...ated Memory Controller on the same package as the processor core This is known as a multi chip package MCP processor In Figure 3 24 below the processor core is housed in the larger of the two packages...

Page 92: ...is 8GB assuming dual channel mode with two sockets Up to 32 simultaneous open pages 16 per channel assuming 4 ranks of 8 Bank Devices Memory organization Single channel modes one DIMM Dual Channel mo...

Page 93: ...roller to a sink the PCH The FDI is composed of two pipelines Pipe A and Pipe B Each pipeline consists of the following Four Tx differential pairs comprising the data link that transports pixel and fr...

Page 94: ...Revision D or later System Boards add high speed USB port switches controlled by GPIO lines to enable disable the IO Panel USB Ports similar to the Workstation 5A The USB Port switches allow the IO Pa...

Page 95: ...integrates up to four external PCI Bus masters PCI Bus signals are routed to CN13 the Mini PCI expansion slot Ethernet The QM57 integrates a Gigabit Ethernet Controller that is compatible with the In...

Page 96: ...m the CPLD U22 On the Revision D System Board many of the additional GPIO lines required to manage the USB port switching and voltage control are supplied by the the QM57 LPC The QM57 implements an LP...

Page 97: ...n option is shown on the next page Resistive Touchscreen Details The LCD Touchscreen Assembly with resistive touchscreen is shown in Figure 3 25 below In the lower left corner note the two different L...

Page 98: ...wn in Figure 3 26 Figure 3 26 PCWS 2015 w Optional Capacitive Touchscreen and LED Backlights The Capacitive Touchscreen Option adds the Capacitive Touchscreen Interface Board and interface cable The c...

Page 99: ...rnal components and options Magnetic Card Reader The PCWS 2015 uses the same Magnetic Card Reader assembly as the Workstation 5 and 5A The reader head and interface cable is pre mounted to a plastic c...

Page 100: ...lly utilize 8GB of system memory The current Windows 7 Professional POSReady 2009 and Windows XP Professional OS images are 32 bits each is limited to a max of 4GB of system memory Approved SO DIMM li...

Page 101: ...to a 30 angle before removing it from the socket Figure 3 29 Removing a SO DIMM Install DIMMs To access SO DIMM2 use a 2 5mm hex wrench to loosen the hex head screw and remove the access door Insert t...

Page 102: ...O Door The PCWS 2015 IO Door includes a new release tab to avoid having to bend the door to remove or install it Figure 3 31 shows an example of the IO Door release To remove the IO Door simply depres...

Page 103: ...rkstation face down on this surface 3 Remove the IO Door and remove the logo plate Re install the door and return it to the closed position 4 Feed the interface cable through the cut out then insert t...

Page 104: ...and materials used on the counter surface the installer must provide the base mounting hardware The cable length is approximately 5 feet 1 Use the base as a template to locate the mounting holes in th...

Page 105: ...l 4 The LCD Pole Display is automatically detected by the API at power up Testing the Integrated and Pole LCD Customer Display 5 From the Windows Desktop double tap the DiagnosticsUtility Shortcut o T...

Page 106: ...ket to the Base Plate Be sure to use the spacers included in the kit between the base plate and bracket 3 Refer to the numbered steps in Figure 3 34 to attach the pole to the bracket run the interface...

Page 107: ...Remove the MICROS Logo plate from the IO Door Reinstall the door and make sure it is in the closed position 3 Orient the Prot g with the speakers facing the bottom of the workstation then insert the...

Page 108: ...ounter surface Appendix A provides details of the base hole pattern dimensions 2 Route the Prot g Display Cable through the pole and through the stand if used to the PCWS 2015 IO Panel o Note The Prot...

Page 109: ...sk drive As shown in Figure 3 37 below the front and rear access doors have been removed A hard drive is installed in the SATA 0 bay located near the IO panel Figure 3 37 PCWS 2015 SATA Drive Bay Loca...

Page 110: ...e from the unit 2 Remove the SATA 1 access door at the front of the unit 3 When installing the drive make sure the SATA connectors are oriented as shown in Figure 3 39 below Figure 3 38 Orienting the...

Page 111: ...rect method of installing the disk at right angles to the base The disk will slide all the way into the compartment and mate with the SATA Riser Card connectors o The right side of Figure 3 39 shows s...

Page 112: ...format the drive before it can be used This is true if installing a new drive or a previously used drive To start the disk manager from the Control Panel select Administrative Tools Computer Manageme...

Page 113: ...building the RAID The blocks are written to each disk simultaneously on the same sector This allows smaller sections of the entire chunk of data to be read from the drive in parallel increasing bandw...

Page 114: ...System BIOS 4 Proceed to the Advanced tab scroll down select HDD Configuration and press Enter o The HDD configuration screen appears 5 Scroll to the Interface Combination field press enter Select RA...

Page 115: ...From the Main Menu select 1 to create a RAID o From the Create Volume Menu use the tab key to move between each field and select the type of RAID and other required parameters o When you create a RAI...

Page 116: ...wer supply cover make sure the power supply cable is routed through the cable guide located just behind the power supply as shown in the left of Figure 3 42 below Figure 3 42 Installing the Power Supp...

Page 117: ...e the cable enters on the right or left to avoid interference with the LCD Touchscreen Assembly as shown in Figure 3 43 The option cable can be attached to J29 Figure 3 43 Top Cover Option Cable Routi...

Page 118: ...e o LED Backlight Cable to J1 o Resistive Touchscreen connector to J6 If a capacitive touchscreen is installed connect the interface cable to J2 J6 is not used 4 Install the LCD Touchscreen Assembly i...

Page 119: ...to the base Figure 3 46 Securing the LCD Touchscreen Assembly to the Base 6 Examine the top cover gasket to ensure it is seated in the groove Install the top cover by first attaching to the hooks at t...

Page 120: ...3 52 PCWS 2015 Setup Guide 2nd Edition What s Inside Reassembling the PCWS 2015...

Page 121: ...the Workstation 2015 This chapter describes the environmental requirements for the workstation describes the IO Panel and covers the basic operational procedures such as Factory Recovery In this chapt...

Page 122: ...t composed of anti static material the use of static discharge mats is recommended An anti static mat incorporates a grounding clip with a cable that can be attached to earth ground Proximity to Forei...

Page 123: ...ures between 0 C 32 F and 45 C 113 F A constant humidity between 40 and 90 is required for proper operation of the equipment AC Power and Data Cabling Requirements AC Power cabling Ethernet and MICROS...

Page 124: ...ch they are used magnetic card readers may require periodic cleaning MICROS recommends cleaning the heads as often as once a day if the reader is subjected to heavy usage Cleaning kits are available f...

Page 125: ...rding software 5V 12V 24V Select USB5 The USB5 connector combines a USB 2 0 compatible interface with either 5V 12V or 24V Three optional dongles are available one for each voltage Each dongle termina...

Page 126: ...fessional Windows 7 Professional Embedded and Windows Server 2003 Support for Windows Embedded CE 6 0 is not planned This changes the role of the CF card somewhat In Windows Embedded CE 6 0 configurat...

Page 127: ...age start the workstation with a USB Keyboard attached and press F2 to enter the BIOS Setup Menu Proceed to the Advanced Tab then scroll down to Special Configuration and press enter Scroll to the COM...

Page 128: ...for IDN devices COM 5 COM5 is a full featured modular RS232 Interface This port is identical in function to COM5 port on the Workstation 5 Workstation 5A and PCWS 2010 Use RJ45 to RS232 DB9 Adapter Ca...

Page 129: ...wer supply Close the compartment door Figure 4 2 Installing the Optional Printer Power Supply 2 Refer to Figure 4 3 and prepare to mount the workstation on the stand Connect the AC Power Cable supplie...

Page 130: ...tation 2015 Installation Figure 4 3 Preparing to Attach the PCWS 2015 to the Adjustable Stand 3 Mount the cabled workstation by placing the rubber feet into the receptacles on the adjustable stand Fig...

Page 131: ...ity a pair of 17mm screws are provided in the Adjustable Stand loose parts kit to help secure the knobs in the locked position Make sure the knobs are in the Locked position and use the hex wrench sup...

Page 132: ...rkstation 2015 Power Button Green Operator LED Magnetic Card Reader and 15 LCD Touchscreen Figure 4 6 PCWS 2015 Operator Features Operator LCD The Operator LCD is a 15 Active Matrix LCD with a resolut...

Page 133: ...ogo appears If RAID is enabled the Intel Rapid Storage Technology Option ROM displays the current status of the array Pressing CNTRL I at this point allows you to enter the RAID configuration utility...

Page 134: ...Click Start and in the Search programs and files dialog box enter C McrsCALSetup Double Click the Setup exe file start the WIN32 CAL Client install POSReady 2009 or Windows XP Professional Click Star...

Page 135: ...the Workstation from ON to NOPOWER Exit the application For Windows 7 when you press the power button the workstation performs an orderly shutdown For POSReady2009 if you touch the power button a Shut...

Page 136: ...Utility or BIOS System Board Revision C 1 Connect a USB Keyboard to the workstation and power up 2 Press F2 to enter BIOS Setup 3 From the Main screen select the Advanced Tab 4 Scroll to South Bridge...

Page 137: ...and Diagnostics Utility Version 1 6 or later included in the Windows 7 image Windows Embedded POSReady 2009 users with image version 1 4 should use the BIOS method should the need arise to disable IO...

Page 138: ...shown in the IO Back Panel illustration All IO Panel USB ports are enabled when the workstation is shipped as shown in the Figure below Figure 4 10 IO Panel USB Port Identification To disable a USB p...

Page 139: ...very CF General Notes on the Recovery CF In all cases the Recovery CF should not be hot swapped When installing or removing a Recovery CF the power down the workstation The optional Workstation 5A Rec...

Page 140: ...ppears It displays all devices capable of containing an operating system An example of the Boot Menu with a one SATA Disk Drive and the Recovery CF installed is shown below Using the keyboard select A...

Page 141: ...ess F2 to enter the BIOS Setup Menu Select Boot from the Main Menu An example of the Boot Menu is shown in the Figure below Figure 4 12 Using the BIOS Boot Menu to Boot from the Recovery CF The Recove...

Page 142: ...e reader head Figure 4 13 Using the Magnetic Card Reader Tips for using Magnetic Cards Magnetic cards should always be kept dry and away from magnets or sharp objects that could damage the encoded inf...

Page 143: ...operties window appears 2 Touch the Align button Touch the target that appears in the upper left corner Position your fingertip precisely over the target touch and lift your finger 3 Continue to touch...

Page 144: ...4 24 PCWS 2015 Setup Guide 2nd Edition Installing and Operating the Workstation 2015 Operation...

Page 145: ...1 Chapter 5 Diagnostics This chapter includes basic troubleshooting procedures for the unit and describes how to use the PCWS 2015 Diagnostic Utility In this chapter Basic Troubleshooting 5 2 PC Work...

Page 146: ...When the power button is pressed the fan s start and the Operator LED blinks but the Operator LCD remains blank The unit runs for several seconds then shuts down After about 5 seconds the unit powers...

Page 147: ...ion boots Replace Hard Disk When the power button is pressed the PCWS 2015 boots to the operating system The Operator LED continues to blink after the OS starts The MICROS POS application may report e...

Page 148: ...ning the Diagnostics Utility A Desktop shortcut is placed on the desktop of the Windows 7 POSReady and Windows XP Professional factory images 1 From the Desktop double tap the DiagUtility shortcut o T...

Page 149: ...inguish it from other MICROS workstations Hardware Revision This field displays the PCWS 2015 System Board Hardware Revision Operating System Version This field the displays the operating system versi...

Page 150: ...ld Version This field displays the factory image version The most recent image version are listed below o Windows 7 Professional 1 5 o Windows Embedded POSReady 2009 1 4 CAL Version Displays the WIN32...

Page 151: ...utton displays a set of counters maintained by the Diagnostics Utility as shown in Figure 5 3 below The Diagnostic Utility tracks the number of successful and unsuccessful MSR swipes for each track an...

Page 152: ...awer tab The screen displays the prompt below Figure 5 4 Testing Cash Drawers Accessing the Cash Drawer test requires a password Apply the following formula to the six digit number that appears in the...

Page 153: ...dialog box appears 3 Apply the formula below to the six digit number that appears in the key field Digit 1 x Digit 2 Digit 4 Digit 6 Password For example the key field displays 297765 2 x 9 7 5 30 4 T...

Page 154: ...box to remove the check mark from the corresponding port To enable a USB port touch the box and the check mark appears o The change in USB port status take effect immediately a restart is not required...

Page 155: ...ensions In this appendix PC Workstation 2015 Low Profile A 2 PC Workstation 2015 Low Profile with Customer Facing Display A 3 PC Workstation 2015 on Adjustable Stand A 4 PC Workstation 2015 on Adjusta...

Page 156: ...A 2 PCWS 2015 Setup Guide 2nd Edition Equipment Dimensions PC Workstation 2015 Low Profile PC Workstation 2015 Low Profile...

Page 157: ...PCWS 2015 Setup Guide 2nd Edition A 3 Equipment Dimensions PC Workstation 2015 Low Profile with Customer Facing Display PC Workstation 2015 Low Profile with Customer Facing Display...

Page 158: ...A 4 PCWS 2015 Setup Guide 2nd Edition Equipment Dimensions PC Workstation 2015 on Adjustable Stand PC Workstation 2015 on Adjustable Stand...

Page 159: ...PCWS 2015 Setup Guide 2nd Edition A 5 Equipment Dimensions PC Workstation 2015 on Adjustable Stand w Protege PC Workstation 2015 on Adjustable Stand w Protege...

Page 160: ...A 6 PCWS 2015 Setup Guide 2nd Edition Equipment Dimensions LCD Pole Display LCD Pole Display...

Page 161: ...PCWS 2015 Setup Guide 2nd Edition A 7 Equipment Dimensions Cash Drawers Cash Drawers...

Page 162: ...A 8 PCWS 2015 Setup Guide 2nd Edition Equipment Dimensions Cash Drawers...

Page 163: ...ges that follow you will find diagrams of the PCWS 2015 I O Panel connectors system board connectors and commonly used hook up cables A description of how each cable or connector is used is provided I...

Page 164: ...mined by application settings IDN Port Driving IDN Printers The most popular configuration of the IDN Port is the RS422 based IDN mode configured as COM4 Figure B 1 shows the pin out for this configur...

Page 165: ...ace Use cable P N 300319 102 to convert this port to a DB9 connector Figure B 2 IDN Port Configured for RS232 COM 5 The PCWS 2015 includes one modular COM port assigned to COM5 This is a full featured...

Page 166: ...powered The pin out of each port is shown below Figure B 4 DB9 RS232 Connector Diagram For COM1 the DSUB Pin voltage is determined by the COM Port Voltage setting in the BIOS The default is 5V To sele...

Page 167: ...Panel Connectors Cash Drawer 1 and 2 Connectors Figure B 6 Cash Drawer Connector Diagram Remote Customer Display Connector This port supports either the 2x20 VFD customer display or the graphics base...

Page 168: ...Board Connectors This section details connectors located on the PCWS 2015 system board Magnetic Stripe Interface The internal magnetic card reader connector is CN12 located on the system board The pi...

Page 169: ...h the PC Workstation 2015 IDN Port RS232 Cables Figure B 9 displays a cable that includes the RS232 signals from the IDN Port to a DB9 male connector This cable is available from MICROS by ordering P...

Page 170: ...er Display includes two cable assemblies The function of each cable is detailed in the following pages LCD Customer Display Housing Interface Cable The LCD Customer Display Housing consists of the LCD...

Page 171: ...attaches between the 4 pin Mini DIN connector on the I O panel through the pole to mate with the cable from the LCD Customer Display Housing Cable shown in Figure B 12 Figure B 13 Remote Pole LCD Cust...

Page 172: ...Cable Diagrams Hook up Cables Ethernet Figure B 15 shows a diagram of a standard Cat 5 Ethernet hook up cable This cable would be connected from a workstation or server to the system hub Figure B 15...

Page 173: ...diagram of a typical Category 5 hook up cable with the transmit receive cross over pinning implemented This cable can be used when only two devices must be connected For example it can be used to conn...

Page 174: ...ook up Cables 8 Pin to 6 Pin Hook up RS422 Cable 300319 001 This cable brings out the RS422 signals from the IDN port connector to a 6 pin wall plate connector or directly to the IDN connector on the...

Page 175: ...PCWS 2015 Setup Guide 2nd Edition B 13 Connector and Cable Diagrams Hook up Cables Cash Drawer Extension Cable...

Page 176: ...B 14 PCWS 2015 Setup Guide 2nd Edition Connector and Cable Diagrams Hook up Cables...

Page 177: ...such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in equipment in which case the user at his own expense wil...

Page 178: ...le Brouillage Radio lectrique Idict par le Minist re des Communications du Canada Caution Changes or modifications not expressly approved by the party responsible for compliance could void the user s...

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Summary of Contents for PCWS 2015

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Summary of Contents for PCWS 2015

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