CopyWriter Hard Drive Duplicator Series
19
Appendix 2: Troubleshooting
1.
No display on the LCD or the unit does not operate when the power is on.
Check the power cable connection and that the environment for the power outlet is
normal.
Make sure the power voltage on the duplicator matches the voltage of the power
outlet.
If the system was stored in a location where the temperature dropped below 32
⁰
F
(0
⁰
C) within the past 24 hours, leave the system in a warm room with temperatures
at least 65
⁰
F (19
⁰
C) for 4 hours prior to powering it on.
2.
The system cannot recognize the hard drive
Check to make sure the hard drive tray (with the hard drive installed) is firmly
loaded into the drive bay
Verify that the hard drive bay is powered. The “green” LED on the hard drive status
indicator will be on if the bay is powered.
3.
Buttons do not function.
The system may be busy on a task; wait a few minutes and try again. If it still does
not work, turn off the machine, and then restart the machine after a minute.
4.
Copy process completed but the copied hard drives are not readable /
executable?
Change the “Copy Mode” to
“RAW”;
this will likely solve any data related issue.
Use the “Compare” function to check that the target hard drive(s) are identical to the
source hard drive.
The Read Error Skip or Write Error Skip settings under the “Setup” menu may be
on. It is possible the skipped data (due to read/write error) may be causing this
issue.
5.
The failure rate is high.
Make sure each hard drive is properly seated prior to powering on the individual
drive bays
Quality of the hard drive may be poor. Please try some other name-branded hard
drives.
6.
Do I need to upgrade the system’s firmware?
Unless the system is becoming unstable, it is strongly suggested that you do not
upgrade the firmware on the system. If you are updating the firmware, please
contact Tech Support for assistance.
7.
Cannot boot-up or fails to upgrade firmware.
Contact Tech Support for assistance.
