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| JOETAP
®
BARISTA INSTALLATION, USE & MAINTENANCE GUIDE 855-4JOETAP
/
(866) 327-4159
/
MICROMATIC.COM
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION(S)
Only water flowing
from faucet
1. Bag-in-Box is empty
2. Coffee button is not ON
3. Bag-in-Box is not attached
properly
4. Coffee pump won’t prime
1. See General Operation to determine how to properly change a Bag-in-Box
2. Turn the coffee button ON and open faucet until finished product is dispensed
3. Unscrew Bag-in-Box fitting and screw back on properly
4. Follow Bag-in-Box priming instructions located in General Operation
Head on beverage
thicker than desired
1. Nitrogen regulator is set too
high
2. System is not down to
temperature
1. See Making Adjustments to determine how to properly turn down the level
of N
2
infusion
2. Wait until system is down to temperature before determining final N2 pressure
setting
Head on beverage
thinner than desired
1. Nitrogen pressure is set too
low
2. Water being fed to the unit
has no or very low mineral
content
1. See Making Adjustments to determine how to properly turn up the level of
N2 infusion
2. Plumb a filtered water line that contains sufficient mineral content
Coffee is weaker than
desired
1. Bag-in-Box is almost empty
and needs changed
2. Gas pocket in line and/or
Bag-in-Box
3. Buildup is occurring and
system needs cleaned
4. Brix adjustment required
1. See General Operation to determine how to properly change a Bag-in-Box
2. Issue should work itself out over time. If the coffee does not return to full
strength after a few servings, see General Operation for instructions on the
Bag-in-Box priming process
3. Contact authorized service agent or perform cleaning in accordance with
Routine Cleaning Procedure, if authorized to do so
4. See Making Adjustments to determine how to properly adjust brix
Coffee is stronger
than desired
1. Brix needs adjusted
2. Pressure switch is set too high
1. Follow above instructions on how to adjust the brix
2. Call customer support
Liquid leak
1. Loose /bad plumbing
connection(s), faulty part(s),
loose faucet(s)
a. If leak is large and causing flooding, immediately shut OFF the in-line water
valve, power the unit off, and unplug it from the outlet. Then, call customer
support to report the issue.
b. If a leak is minor and not an emergency, inspect the connection on the back
of the unit and assure that the nose cones on the faucets are tight. If the issue
cannot be identified and resolved in house, call customer support.
PROCEDURE (CONTINUED)
• Turn ON the product pump button and open nitro faucet again.
– Dispense 8
OZ
of cleaner, turn ON the water button, dispense for five seconds, turn OFF
the water pump button, and continue to dispense 8 more ounces of undiluted cleaner.
– Close the faucet, wait at least five seconds, and turn OFF the product pump button.
– Allow the cleaner to soak in the line for at least five minutes.
• Attach Bag-in-Box product.
• Turn ON water pump and product pump buttons.
• Dispense 16 ounces from each faucet and dispose of the liquid.
• Pour a serving from each faucet and test them to ensure the system is performing to
desired specification.
Do not make adjustments to the unit unless you are authorized to do so. If uncertain,
unqualified or uncomfortable performing any of the steps outlined in the above Solution(s)
column of the troubleshooting guide below, call customer support immediately for assistance.
TROUBLESHOOTING
