REV: 2019-04
45
6.
Ship via your preferred carrier (FedEx, UPS, etc) PREPAID and insured to:
Michigan Instruments
4717 Talon Court SE
Grand Rapids, MI 49512
Attention: Service Department
RMA# XXXXX
Upon receipt the device will be evaluated and a repair estimate prepared for approval. Written
approval and/or a purchase order are required before any repairs will be started. After approval
is received a completion date will be established.
6.3.2 Additional Terms:
All non-warranty devices returned to Michigan Instruments must be evaluated and require an
evaluation fee plus return shipping charges. This fee will be charged ONLY if repairs are not
authorized and the device must be returned unrepaired. We are obligated to label and tag as
"unusable" any Life-Stat
®
CPR System that requires authorized factory service.
Michigan Instruments reserves the right to install used/refurbished components that meet or exceed
original manufacture specifications when performing repairs.
All repairs, parts and labor, are covered by a factory service warranty for 90 days. The warranty is
subject to the same limitations and conditions of the original warranty. The factory service warranty
applies only to those components repaired, rebuilt or replaced at time of service.
6.4 Warranty Repairs
Warranty repairs are subject to the same policies and procedures as regular repairs regarding shipping
and notification.
The customer is not responsible for the evaluation fee, but is required to pay for shipping charges to
the factory or repair facility.
THIS FACTORY SERVICE POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CONTACT THE MICHIGAN INSTRUMENTS CUSTOMER SERVICE DEPARTMENT FOR
A COPY OF THE CURRENT FACTORY SERVICE POLICY.
