32D1999
33
Note: All troubleshooting items are listed in order of operation.
TROUBLESHOOTING
Turn appliance OFF and allow to cool
before servicing. Only a qualified
service person should service and
repair the heater.
W
ARNING
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
When ignitor button
is pressed, there is no
spark at pilot.
1.
Ignitor electrode positioned
wrong.
2.
Ignitor electrode is broken.
3.
Ignitor electrode not connected
to ignitor cable.
4. Ignitor cable pinched or wet. Keep
ignitor cable dry.
5.
Broken ignitor cable.
6. Bad piezo ignitor.
1 Replace ignitor.
2. Replace ignitor.
3. Reconnect ignitor cable.
4. Free ignitor cable if pinched by any metal or
tubing.
5. Replace ignitor cable.
6. Replace piezo ignitor.
Appliance produces
unwanted odors.
1.
Appliance burning vapors from
paint, hair
spray, glues, etc.
2.
Gas leak.
3. Fireplace Spilling
1. Ventilate room. Stop using odor causing
products while heater is running.
2. Locate and correct all leaks.
3. Check fireplace, adjust damper position to
eliminate spillage (backdraft)
Appliance shuts off dur-
ing use.
1. Low line pressure.
2. Pilot is partially clogged.
3. Defective Thermopile.
1. Locate and correct all leaks.
2. Replace control valve.
Gas odor even when
control knob is in OFF
position.
1. Gas leak.
2. Control valve defective.
1. Locate and correct all leaks.
2. Replace control valve.
When ignitor button is
pressed, there is spark at
pilot, but no ignition.
1. Gas supply turned off or manual
shutoff valve closed.
2. Control knob not in PILOT position.
3. Control knob not pressed in while in
PILOT position.
4. Air in gas lines when installed.
5. Pilot is clogged.
6. Gas regulator setting is not correct.
1. Turn on gas supply or open manual shutoff
valve
.
2. Turn control knob to PILOT position.
3. Press in control knob while in
PILOT position.
4. Continue holding down control knob. Repeat
igniting operation until air is removed.
5. Replace pilot assembly or get it serviced.
6. Replace gas regulator
Pilot lights, but flame
goes out when control
knob is released.
1. Control knob not fully pressed in.
2. Control knob not pressed in long
enough.
3. Manual shutoff valve not fully open.
1. Press in control knob fully.
2. After pilot lights, keep control knob pressed
in for 30 seconds.
3. Fully open manual shutoff valve.
